Uma contribuição à avaliação dos impactos da gestão de estoque na satisfação e fidelização pós-vendas de clientes de concessionárias de automóveis : um estudo empírico em Natal-RN

This paper aims to conduct a study to evaluate and measure the possible impact that the unavailability of spare parts can have on customer satisfaction for car dealerships in the post-sales. A theoretical-conceptual review on the subject of satisfaction and loyalty, on the backdrop of the reality of the automobile market, allowed the construction of a research tool dedicated to collect opinions of car owners, to allow an analysis empirical relationship between the availability of parts, repairs or scheduled service possible, and change or stay on the mark on the occasion of change of vehicle. 236 forms were applied to car owners in the city of Natal / RN. The results obtained in this survey allowed the identification of the unavailability of parts as a significant factor, among others, the motivation for the customer to switch brands. Collaterally, we could also conclude that the dynamics of change in marks, whatever its motivation, is reflected in the perceived positions of the different brands as the market share both in strictly quantitative terms and in terms of relative positioning, with significant changes in the ranking of consumer preferences for different brands available

A percepção dos docentes da UFRN sobre o programa de apoio a planos de reestruturação e ampliação das universidades federais - REUNI

In recent decades higher education in Brazil has gone through several changes. The Programa de Reestruturação e Expansão das Universidades Federais REUNI has been the greatest overhaul performed by the government in public universities in the last years. REUNI is presented as the biggest reform in tertiary education in contemporary times, having as the main goal a gradual increase in the average rate of conclusion in live learning graduation courses up to 90%, as well as a rate expansion of graduating students in face to face classes per professor. This research aims at studying the perception of professors from UFRN concerning the REUNI program in execution from 2008 until 2012. The study seeks to understand how professors evaluate the program and what the dimensions that most influence in this evaluation are. The study made use of a research tool (survey) which was sent through the internal system of the university, SIGAdmin, to all professors of superior teaching from UFRN. The answers generated by the survey were processed using SPSS statistical software (Statistical Package for Social Science). Factorial Analysis and Multiple Linear Regression were used as an analysis technique. 180 answers were obtained, reaching all UFRN Centers and some academic units, as well as some campuses in the countryside of the state. Through the research was possible to analyze how professors from UFRN perceive the REUNI program implemented in the institution. The results point to the program approval by the professors. Statistical tests showed that the average values obtained in the Centers and academic units are basically the same. It was demonstrated that the extent that most influenced in the answers is linked to practical outcomes of the program, whereas the knowledge of REUNI goals was the least that impacted on the marks given to the program. Another dimension which influenced the perception of professors relates to the influence of REUNI in their activities. It was observed that professors from UFRN don t see REUNI as an impediment to them

Usos e percepções de comunidades do entorno de uma unidade de conservação do semiárido nordestino: instrumentos para gestão?

The loss of Earth´s biodiversity is a major concern for the international scientific community and megadiverse countries like Brazil are paramount for discussions about the overall situation of the planet. The Caatinga biome is probably one of the most threatened in Brazil and the implementation of Conservation Units (CU) represents a measure for protecting its natural resources and biodiversity. The Station Ecological of Seridó (ESEC-Serido) is one of the few CU in the Caatinga of Rio Grande do Norte State (NE Brazil) and interacts with several neighboring communities and settlements. However the ESEC does not integrate environmental perception feedback from the local communities in its management plan. Considering this, the present articles aims at identifying the perceptions and concepts of such communities regarding environmental issues and biodiversity as well as indicate strategies to improve the administration of this CU. In order to achieve these goals, a review of the specialized literature was carried out and a research tool based on Environmental Perception was developed in the form of structured interviews applied to the persons from communities neighboring the ESEC. These interviews were later processed through content analysis. The concepts and perceptions obtained through this analysis show that the people from the environs are aware of the main problems faced by ESEC-Seridó, as well as the strategies to address them

Gastrointestinal transit and disintegration of enteric coated magnetic tablets assessed by ac biosusceptometry

The oral administration is a common route in the drug therapy and the solid pharmaceutical forms are widely used. Although much about the performance of these formulations can be learned from in vitro studies using conventional methods, evaluation in vivo is essential in product development. The knowledge of the gastrointestinal transit and how the physiological variables can interfere with the disintegration and drug absorption is a prerequisite for development of dosage forms. The aim of this work was to employing the ac biosusceptometry (ACB) to monitoring magnetic tablets in the human gastrointestinal tract and to obtain the magnetic images of the disintegration process in the colonic region. The ac biosusceptometry showed accuracy in the quantification of the gastric residence time, the intestinal transit time and the disintegration time (DT) of the magnetic formulations in the human gastrointestinal tract. Moreover, ac biosusceptometry is a non-invasive technique, radiation-free and harmless to the volunteers, as well as an important research tool in the pharmaceutical, pharmacological and physiological investigations. (c) 2005 Elsevier B.V. All rights reserved.

Efeito do campo elétrico em nanocones formados por aln e BN: um estudo por primeiros princípios

The development of computers and algorithms capable of making increasingly accurate and rapid calculations as well as the theoretic foundation provided by quantum mechanics has turned computer simulation into a valuable research tool. The importance of such a tool is due to its success in describing the physical and chemical properties of materials. One way of modifying the electronic properties of a given material is by applying an electric field. These effects are interesting in nanocones because their stability and geometric structure make them promising candidates for electron emission devices. In our study we calculated the first principles based on the density functional theory as implemented in the SIESTA code. We investigated aluminum nitride (AlN), boron nitride (BN) and carbon (C), subjected to external parallel electric field, perpendicular to their main axis. We discuss stability in terms of formation energy, using the chemical potential approach. We also analyze the electronic properties of these nanocones and show that in some cases the perpendicular electric field provokes a greater gap reduction when compared to the parallel field

Disintegration of magnetic tablets in human stomach evaluated by alternate current Biosusceptometry

Oral administration is the most convenient route for drug therapy. The knowledge of the gastrointestinal transit and specific site for drug delivery is a prerequisite for development of dosage forms. The aim of this work was to demonstrate that is possible to monitor the disintegration process of film-coated magnetic tablets by multi-sensor alternate current Biosusceptometry (ACB) in vivo and in vitro. This method is based on the recording of signals produced by the magnetic tablet using a seven sensors array and signal-processing techniques. The disintegration was confirmed by signals analysis in healthy human volunteers' measurements and in vitro experiments. Results showed that ACB is efficient to characterize the disintegration of dosage forms in the stomach, being a research tool for the development of new pharmaceutical dosage forms. (C) 2003 Elsevier B.V. All rights reserved.

Thermal performance of multipass parallel and counter-cross-flow heat exchangers

A thorough study of the thermal performance of multipass parallel cross-flow and counter-cross-flow heat exchangers has been carried out by applying a new numerical procedure. According to this procedure, the heat exchanger is discretized into small elements following the tube-side fluid circuits. Each element is itself a one-pass mixed-unmixed cross-flow heat exchanger. Simulated results have been validated through comparisons to results from analytical solutions for one- to four-pass, parallel cross-flow and counter-cross-flow arrangements. Very accurate results have been obtained over wide ranges of NTU (number of transfer units) and C* (heat capacity rate ratio) values. New effectiveness data for the aforementioned configurations and a higher number of tube passes is presented along with data for a complex flow configuration proposed elsewhere. The proposed procedure constitutes a useful research tool both for theoretical and experimental studies of cross-flow heat exchangers thermal performance.

Effectiveness-ntu computation with a mathematical model for cross-flow heat exchangers

Due to the wide range of design possibilities, simple manufactured, low maintenance and low cost, cross-flow heat exchangers are extensively used in the petroleum, petrochemical, air conditioning, food storage, and others industries. In this paper a mathematical model for cross-flow heat exchangers with complex flow arrangements for determining epsilon -NTU relations is presented. The model is based on the tube element approach, according to which the heat exchanger outlet temperatures are obtained by discretizing the coil along the tube fluid path. In each cross section of the element, tube-side fluid temperature is assumed to be constant because the heat capacity rate ratio C*=Cmin/Cmax tends toward zero in the element. Thus temperature is controlled by effectiveness of a local element corresponding to an evaporator or a condenser-type element. The model is validated through comparison with theoretical algebraic relations for single-pass cross-flow arrangements with one or more rows. Very small relative errors are obtained showing the accuracy of the present model. epsilon -NTU curves for several complex circuit arrangements are presented. The model developed represents a useful research tool for theoretical and experimental studies on heat exchangers performance.

Acidentes e uso de álcool entre escolares que participaram ou não do PROERD

Pós-graduação em Educação - FFC

Aplicação da competência em informação no contexto escolar: uma experiência no Colégio Militar de Campo Grande - MS

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Produção de dejetos e caracterização de possibilidades de aproveitamento em sistemas de produção de suínos com alta tecnologia no estado de São Paulo

Pós-graduação em Agronomia (Energia na Agricultura) - FCA

Aprendizagem de alemão e português via teletandem: um estudo com base na teoria da atividade

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Os servidores do sistema penitenciário e a luta pela saúde no contexto das instituições prisionais no Pará

A Saúde do trabalhador pode ser entendida como uma condição concreta e dinâmica da qual o trabalhador dispõe para traçar e perseguir seus objetivos em direção ao bem-estar físico, psíquico e social, sendo influenciada pelas condições e organização do trabalho no contexto ao qual está inserido. Este estudo teve como objetivo verificar e analisar o processo de trabalho no sistema Prisional e de que forma podem estar influenciando nos modos de subjetivação dos trabalhadores prisionais do Pará, possibilitando a ocorrência de sofrimento psíquico. Constitui-se em um estudo de caso com abordagem qualitativa que teve como instrumento de pesquisa a observação participante ou direta com entrevistas semi-estruturadas com os servidores prisionais selecionados. A análise do processo de trabalho e as formas que podem influenciar nos modos de subjetivação do servidor prisional para que este se mantenha saudável ou doente, foram baseados na interpretação dos resultados, que foram consubstanciados nos dados coletados na entrevista e na observação participante, na escuta e na interpretação das falas dos trabalhadores do Centro de Recuperação de Castanhal de acordo com a abordagem da Psicodinâmica do Trabalho, por ser uma clínica que busca desenvolver o campo da saúde mental e trabalho. Os principais resultados foram: (I) que o estabelecimento penal apresentou condições de infra-estrutura inadequadas e precárias, necessitando de reformas constantes, falta de equipamentos para desenvolver o trabalho, o número insuficiente de recursos humanos e a convivência com a superlotação prisional, que não difere do restante das prisões brasileiras. (II) o processo de trabalho observado é exaustivo, pelo número insuficiente de recursos humanos, carga horária exaustiva e cobrança para desenvolver um bom trabalho mesmo diante das condições encontradas. (III) servidores penitenciários vulneráveis e expostos ao sofrimento psíquico pela condição do trabalho; pelo tipo de vínculo trabalhista temporário que a grande maioria se encontra; pelo estigma e desvalorização neste tipo de trabalho. Onde estes para manterem-se saudáveis diante das ameaças do meio utilizam-se de estratégias defensivas, como o afastamento subjetivo, em que o servidor deixa de pensar e falar sobre o trabalho. (IV) Diante do exposto sobre a condição e dinâmica do trabalho vejo um otimismo por parte dos servidores, quanto à possibilidade de construir-se um processo de saúde do trabalhador no sistema carcerário brasileiro, acreditando na implementação de políticas públicas viáveis, para o sistema penitenciário, proporcionando ao trabalhador melhores condições de saúde.

MAPAGEOLÓGICO-GEOTÉCNICO DA BACIA DO RIO BACANGA – SÃO LUÍS (MA)

Este trabalho apresenta as características do meio físico da Bacia do Rio Bacanga, localizada na cidade de São Luís (MA). Dentro da compartimentação geomorfológica regional, a área insere-se no Golfão Maranhense, sendo caracterizada por duas unidades de relevo: colinas dissecadas a partir dos tabuleiros e planícies flúvio-marinhas. Os estudos objetivaram a elaboração de um mapa geológico- geotécnico, fundamentado no método do detalhamento progressivo, sendo integradas as informações geológicas, geomorfológicas e de solos em uma base topográfica na escala de 1:20.000. Para esses estudos foi utilizada como ferramenta principal a fotointerpretação detalhada, associada ao controle de campo e ensaio in situ. No mapa resultante foram caracterizadas seis unidades geológico-geotécnicas: Unidade I – depósitos construídos; Unidade II – áreas planas de fundo de vales; Unidade III – terrenos associados à fácies arenosa da Formação Barreiras; Unidade IV – fácies areno-argilosa da Formação Barreiras; Unidade V – área de domínio da fácies areno-argilosa da Formação Barreiras; Unidade VI – domínio da Formação Itapecuru. Nas unidades foram identificados os processos geológicos e os problemas ambientais que compõem a dinâmica da bacia do Rio Bacanga. O mapa elaborado é uma das ferramentas indispensáveis para subsidiar o planejamento do uso e ocupação do solo. Palavras-chave: mapeamento geológico-geotécnico, relevo de tabuleiro, Rio Bacanga, São Luís (MA).

Tomografia por Biosusceptometria de Corrente Alternada (tBAC): desenvolvimento, caracterização, implementação

The Biosusceptometry AC (BAC) is a research tool that has been extensively explored by the group Biomagnetism IBB-UNESP for monitoring of the gastrointestinal tract, its response to a known drug or in vivo performance of solid dosage forms. During this period the BAC, which has the characteristics of high sensitivity and low cost, has been developed primarily for recording signals contraction of activity and traffic human gastrointestinal tract. With the possibility of producing images with this instrumentation, it was possible to evaluate different situations in vitro and in vivo for physiological studies and pharmaceuticals. Considering the good performance of this system to produce planar images, the first aim of the BAC system tomography (TBAC) was to evaluate the system performance of BAC to produce tomographic images of phantoms ferromagnetic for a single channel system. All these applications were only possible because of their sensitivity to materials of high magnetic suscepitibility as ferrite, which allow to produce an electrical signal proportional to the variation of the magnetic flux generated by the presence of magnetic marker next to a first-order gradiometer. Measuring this variation at various points was possible to generate planar images that recently came to be produced in systems with multiple detectors, said multi-channels. From planar images, also producing tomographic images of simulators BAC bars in a system of 13 channels using only the center channel, with good results when applied to simple objects as one and two bars. When testing the resolution of the system with more elaborate forms the quality and resolution of images reconstructed is not satisfactory, which would be solved by increasing the spatial sampling rate and hence the acquisition time. The present system works with an acquisition time of about five hours. Whereas this system will be applied for in vivo experiments, the acquisition time became a ...