100% pure New Zealand

Tourism New Zealand (TNZ) is the national tourism office responsible for coordinating international marketing of New Zealand as a tourism destination (see www.newzealand.com ). Typical of most destination marketing organisations (DMO), TNZ is funded by government to work with the private sector in an effort to improve the financial viability of the tourism industry. A competitive tourism industry can provide a number of economic and socio-cultural benefits to a community, such as increased job opportunities and lower unemployment, new amenities and attractions, and revival of indigenous culture.

Privacy concerns and purchase of travel product online

The travel and tourism industry has come to rely heavily on information and communication technologies to facilitate relations with consumers. Compiling consumer data profiles has become easier and it is widely thought that consumers place great importance on how that data is handled by firms. Lack of trust may cause consumers to have privacy concerns and may, in turn, have an adverse impact on consumers’ willingness to purchase online. Three specific aspects of privacy that have received attention from researchers are unauthorized use of secondary data, invasion of privacy, and errors. A survey study was undertaken to examine the effects of these factors on both prior purchase of travel products via the Internet and future purchase probability. Surprisingly, no significant relationships were found to indicate that such privacy concerns affect online purchase behavior within the travel industry. Implications for managers are discussed.

Making scenes : Reggae, punk, and death metal in 1990s Bali

In 1996, Emma Baulch went to live in Bali to do research on youth culture. Her chats with young people led her to an enormously popular regular outdoor show dominated by local reggae, punk, and death metal bands. In this rich ethnography, she takes readers inside each scene: hanging out in the death metal scene among unemployed university graduates clad in black T-shirts and ragged jeans; in the punk scene among young men sporting mohawks, leather jackets, and hefty jackboots; and among the remnants of the local reggae scene in Kuta Beach, the island’s most renowned tourist area. Baulch tracks how each music scene arrived and grew in Bali, looking at such influences as the global extreme metal underground, MTV Asia, and the internationalization of Indonesia’s music industry. Making Scenes is an exploration of the subtle politics of identity that took place within and among these scenes throughout the course of the 1990s. Participants in the different scenes often explained their interest in death metal, punk, or reggae in relation to broader ideas about what it meant to be Balinese, which reflected views about Bali’s tourism industry and the cultural dominance of Jakarta, Indonesia’s capital and largest city. Through dance, dress, claims to public spaces, and onstage performances, participants and enthusiasts reworked “Balinese-ness” by synthesizing global media, ideas of national belonging, and local identity politics. Making Scenes chronicles the creation of subcultures at a historical moment when media globalization and the gradual demise of the authoritarian Suharto regime coincided with revitalized, essentialist formulations of the Balinese self.

Art museums and the global tourist: Experience centers in experiencescapes

Art museums are playing an important role is attracting cultural tourists to global cities and regions. Traditionally, art museums were primarily known for their didactic role. In a post-avant-garde era however museums are more focused on appealing to a broader clientele that want art to be novel and entertaining. Art museums have also come to play a greater role in gentrification projects and cultural precincts. This is because they are ideally suited for tourist-centric environments that offer a variety of immersive sensory experiences, and combine museums (often designed by star-architects), international hotels, restaurants, high-end shopping zones, and other leisure platforms. These "experiencescapes" include Port Maravilha urban waterfront development in Rio de Janiero, the Shanghai Bund, and the Broad project in Los Angeles. The Museum of Old and New Art in Hobart Australia is a boutique player in the global market for experiencescapes. It is smaller than many of its competitors and is situated in a remote part of the world, yet it has made an important contribution to Tasmania’s tourism industry.

Scottish visitor attractions: managing visitor impacts

Garrod, Brian; Fyall, A.; Leask, A., (2002). 'Scottish visitor attractions: managing visitor impacts'. Tourism Management 23(3), 265-279. RAE2008

O autêntico e o banal

Os Estudos sobre o turismo passaram por modelos vários, desde os mais tradicionais, até aos que a posmodernidade questionou. A introdução de elementos novos dentro da investigação, como cultura, património, turismo sustentável, e novos espaços de fruição, obrigaram a modelos inovadores na indústria turística. Contudo, acreditamos que estes novos modelos não poderão levar por diante uma correcta abordagem do turismo, se não incluirem nas suas preocupações uma perspectiva antropológica. Tourism studies have undergone various approaches, from the more traditional ones to those questioned by postmodernity. The introduction of new elements such as culture, heritage, sustaining tourism, and others, into the research inevitably caused the emergence of innovative modes in tourism industry. Thus we believe that these new modes will not be able to take forward a correct approach to tourism if they do not take into account an anthropological perspective.

A influência do terrorismo nos comportamentos de viagem internacionais

A partir de uma amostra de 600 turistas internacionais que circulam em Portugal, Espanha e Itália, este estudo identifica as principais os conceitos chave relacionados com o terrorismo, a percepção de risco, envolvimento e motivação para a segurança dos turistas internacionais. Diferentes níveis de preocupação relativamente à segurança pode influenciar as decisões dos turistas. No seu processo de decisão, os turistas avaliam vários factores, nomeadamente, o nível de risco ou de segurança que consideram nos destinos (Sonmez, 1998). Os turistas adoptam uma atitude protectora alterando os seus comportamentos durante os processos de decisão, substituindo os destinos que consideram inseguros por outros associados a uma maior segurança (Gu & Martin, 1992; Mansfeld, 1996). O terrorismo exacerbado pelos media tem efeitos graves nas receitas dos destinos turísticos (Taylor, 2006). Através da publicidade negativa, um destino turístico que experiencia um incidente terrorista pode ver a sua reputação danificada e a actividade turística severamente comprometida (Sonmez, 1998). Inclusivamente, a imageme negativa de um destino pode ser generalizada e pode também afectar outros países ou regiões por períodos de tempo indeterminados (Taylor, 2006). Um modelo de equações estruturais revela que os turistas são motivados para adquirir informação sobre o terrorismo nos media, nomeadamente mostram atenção e interesse sobre essas notícias e esse facto influencia directamente o seu risco percebido. A percepção de risco influencia directamente o envolvimento dos turistas no planeamento da viagem, especificamente a procura de informação antes da viagem e quando estão no destino. A percepção de risco e o envolvimento dos turistas influencia a percepção da importância da segurança.A discussão foca as implicações deste modelo para a teoria e para as instituições e organizações turísticas. São igualmente apresentadas recomendações para os gestores e promotores dos destinos e para os gestores das organizações turísticas. Direcções futuras de investigação são igualmente apresentadas.

Fatores de atratividade para investimento direto estrangeiro no setor do turismo português

Muitas são as teorias que sugerem uma explicação para a realização do comércio internacional, tentando justificar porque é que determinados países são mais atrativos para Investimento Direto Estrangeiro (IDE) do que outros. A revisão de literatura realizada no âmbito desta investigação permitiu perceber que, embora sejam muitas as teorias existentes, os autores são unânimes ao afirmar que a internacionalização das empresas, através de IDE, é influenciada por fatores de atração relacionados com as características específicas dos países de acolhimento (meio envolvente contextual e transacional) e por fatores impulsionadores relacionados com características específicas das empresas e do país de origem das mesmas. Apesar do número existente de estudos sobre IDE ser vasto, são poucos aqueles que analisam este tipo de investimento no setor do Turismo e inexistentes os que analisam o IDE no setor do Turismo português. A presente investigação pretende colmatar essa lacuna e tem como objetivo identificar os principais fatores de atratividade para IDE no setor do Turismo português. Para o efeito, foi construído um modelo teórico onde foram considerados como fatores de atração seis fatores relacionados com o meio envolvente de Portugal e cinco fatores relacionados com o setor do Turismo. Como fatores impulsionadores consideraram-se aspetos relativos ao país de origem das empresas estrangeiras e às características endógenas das mesmas. A metodologia utilizada para validar o modelo e respetivas hipóteses assentou, numa primeira fase, na elaboração de entrevistas exploratórias semiestruturadas à Agência para o Investimento e Comércio Externo de Portugal e ao Turismo de Portugal. Numa segunda fase, foram aplicados inquéritos por questionário aos investidores estrangeiros a explorar empreendimentos turísticos e unidades de alojamento local em Portugal continental. Foram considerados válidos para análise 53 questionários, representando 63,9% do universo de investidores estrangeiros em Portugal (subsetor do Alojamento), responsáveis pela exploração de 20.999 camas. Os resultados obtidos no âmbito deste estudo permitem concluir que a localização geográfica de Portugal, a imagem/marca do setor do Turismo português e a oferta turística portuguesa são considerados os fatores de atração mais importantes para IDE. As afinidades culturais e históricas foram consideradas fatores de atração pelos investidores de pequena dimensão, enquanto a procura turística foi considerada atrativa pelos investidores de média/grande dimensão. Este estudo identificou claramente que os maiores entraves ao IDE são a burocracia, a carga fiscal e a atual situação económica do país. Conclui-se, ainda, que os países que mais investem no setor do Turismo português são também os principais emissores de turistas para Portugal e que investidores provenientes de diferentes mercados de origem procuram diferentes regiões em Portugal para investir. Por fim, apresentam-se as principais contribuições da investigação do ponto de vista teórico e prático, indicam-se algumas limitações e sugerem-se recomendações para investigações futuras.

Projecto do núcleo de recreio náutico do porto de S. Roque: Ilha do Pico

Trabalho Final de Mestrado para obtenção do grau de Mestre em Engenharia Civil - Área de especialização de Hidráulica

How to increase and attract more tourists into Kenya throught experiental marketing

This marketing plan project is a culmination of extensive strategies with the use of experiential marketing to address issues confronting the Kenyan tourism industry in order to have a sustainable tourism sector. Following the terrorist attack carried out by Islamist militants’ belonging to al-Shabaab terrorist organization on Nairobi’s Westgate shopping mall in September 2013, tourist forecast has gone down sharply with an average of 20% fall in tourists’ arrivals which is likely to have an impact on the tourism sector in Kenya. Even before the deadly attack on Westgate, the most lethal attack by Islamist terrorists in 15 years in Kenya, the government through the Kenya tourist board had announced that in 2013 tourist arrivals were down by 12%, at 495,978, according to an October 2013 report by Bloomberg. Tourism revenues were also down by 7.4%, over FY12/13 (July-June) to reach KES96.24bn, according to a September 2013 report on the local Capital FM website. Beyond 2013, much will depend on how quickly the Kenya tourist board can regain control of the situation. The Kenyan government believes that the Westgate mall attack was a 'one-off' incident, with a low probability of a similar event happening again over the short term period. Germany, United States, United Kingdom, Australia, Italy, France and Canada continue to be the key source market however; the Kenya tourist board can make continued growth stronger from new emerging markets in order to increase new arrivals into the country. The marketing plan outlines the objectives to be implemented and provides the implementation strategy, activity plans, monitoring and evaluation plans, financial requirements projections and proposes a new structure of experiential marketing. A number of regional forces are identified that will impact tourism into the country including global, social and economic forces, emerging trends in visitor motivations and behavior, emerging forces in experiential marketing. A major component of the strategy identifies target markets for Kenya to commensurate with the level of resources that will be available for marketing and promotion, in keeping with the forces and trends identified and the nature of the Kenya tourism environment. The agreed upon target market segments are: generic/mass travel, experiential travel, creative travel, adventure seeking travel, senior/extended/long stay travel, and business related travel. The strategy phases the development of the target markets over the years of the marketing strategies in order to yield the best opportunity for results. A core activity in developing a marketing strategy is determining the nature of experiences Kenya offers in tourism. The strategy’s experience development process will continue to develop within the context of the products identified which will be promoted regionally: culture/heritage, nature, community-based. Each county in the country has a significant number of attractions and experiences and the challenge of the country is to bring these together in a creative and innovative way in order to encourage tourists to visit more than one county in Kenya.

À travers le pare-brise : la création des territoires touristiques à l’ère de l’automobile (Québec et Ontario, 1920-1967)

Cette thèse fait la lumière sur les différentes manières dont, historiquement, a été perçu, conçu et vécu le territoire, à travers l’expérience et l’essor de la mobilité. Cette étude montre le rôle crucial de l’automobilité dans le développement touristique du Québec et de l’Ontario et les manières dont elle a façonné certains de leurs territoires. La thèse reconstitue ces processus en examinant les différentes mesures adoptées pour mettre en tourisme ces territoires et les transformer sur le plan matériel comme symbolique, entre 1920 et 1967. Elle répond à la question suivante : en quoi et comment la mobilité associée à l’automobile transforme et crée les territoires touristiques? La période étudiée s’ouvre au moment où débute l’intervention gouvernementale en matière de tourisme et s’amorce l’aménagement d’infrastructures favorisant une plus grande automobilité. Elle se clôt sur les célébrations entourant le Centenaire du Canada et la tenue de l’Expo 1967 à Montréal, qui donnent lieu à un aménagement intense du territoire afin d’accommoder un nombre sans précédent de touristes motorisés en provenance des autres provinces canadiennes et des États-Unis. La thèse reconstitue d’abord le processus de mise en tourisme des territoires par la conception, la construction et la promotion du système routier, l’élaboration d’itinéraires et de circuits touristiques et le développement d’outils accompagnant le touriste dans sa mobilité. L’embellissement en tant qu’élément structurant de la transformation des territoires est ensuite examiné. Enfin, la publicité, les récits et les pratiques touristiques sont étudiés de manière détaillée afin d’identifier les mécanismes par lesquels se construisent les représentations des territoires par l’apport de différents acteurs. Cette thèse révèle ainsi les liens étroits et complexes qui se développent à partir des années 1920 entre l’automobilité, le tourisme et la modification des territoires. Elle contribue à mettre au jour l’historicité de certains réflexes et orientations qui ont encore cours dans l’industrie touristique canadienne soit ceux d’aborder son développement en fonction de l’accessibilité du territoire à l’automobile et du regard à travers le pare-brise. En montrant le rôle du système automobile dans l’expérience touristique, l’étude ajoute un élément nouveau à la compréhension de la démocratisation des loisirs. Souvent expliquée par la hausse du niveau de vie, du temps libre et de la généralisation des congés payés, cette démocratisation se trouve aussi favorisée par l’accessibilité à l’automobile qui, à son tour, rend accessible des territoires de plus en plus éloignés à des fins de loisirs. La dimension récréative de l’automobile permet d’expliquer son adoption rapide par les Nord-Américains et les Canadiens ainsi que la dépendance qu’ils ont progressivement développée à son égard.

Une ville bien arrosée : Montréal durant l'ère de la prohibition (1920-1933)

Au début des années 1920, la ville de Montréal se retrouve dans une situation assez unique. À l’époque, les États-Unis et toutes les provinces canadiennes à l’exception du Québec ont adopté la prohibition de la vente d’alcool. Mais même au Québec, environ la moitié de la population de la province est alors touchée par des prohibitions locales (votées au niveau municipal), des prohibitions qui ont largement perduré tout au long de la période à l’étude. Durant cette ère de prohibition de l’alcool nord-américaine, Montréal est la plus grande ville, et une des seules sur le continent non régie par une loi sur la prohibition. C’est aussi celle qui dispose des lois les plus libérales envers l’alcool des deux côtés du 49ème parallèle grâce à la création de la Commission des Liqueurs de Québec (CLQ), le premier système de contrôle gouvernemental de l’alcool en Amérique du Nord. C’est dans ce contexte que Montréal devient une rare oasis dans un continent assoiffé et le plus grand cobaye du modèle de contrôle gouvernemental de l’alcool. Ce mémoire examine les impacts de cette conjoncture sur le développement de cette ville, de son industrie touristique, de sa vie nocturne et de sa réputation. En premier lieu, le mémoire présente une mise en contexte de la situation aux États-Unis, au Canada et au Québec afin de faire ressortir le caractère unique de Montréal pendant cette période. En deuxième lieu, l’essor du tourisme dit « de liqueur » et de la vie nocturne montréalaise, à la fois légale et illicite, est exploré. En dernier lieu, le mémoire met au jour l’impact que cette conjoncture a eu sur la construction de la réputation de la ville à travers l’examen des écrits des anti- et pro-prohibitionnistes qui ont chacun propagé des visions idéalisées et démonisées de cette ville « bien arrosée », ainsi que des documents associés à l’essor du tourisme, tels que les chansons, les guides touristiques et les récits de voyage, qui, pour leur part, ont présenté un image plus romancée de la métropole et associée à un refuge festif de la prohibition. Malgré leurs différences, ces trois visions de Montréal l’ont néanmoins associée à la liberté, que ce soit une liberté ordonnée, dangereuse ou bien émancipatrice. Ainsi, à partir de l’expérience de la prohibition et du tourisme de liqueur, Montréal devient connue comme une ville « ouverte », dans ses acceptions à la fois positives et négatives.

Análisis del sector turismo en Cartagena como elemento de internacionalización de la ciudad

El presente estudio apuntó a dar respuestas al interrogante siguiente: ¿Cuáles son las estrategias más acertadas que deben establecerse para mejorar los problemas del sector turismo en Cartagena y hacerlo más competitivo en el mercado internacional? Para ello se planteó el siguiente objetivo: Analizar el sector turismo de Cartagena, haciendo un diagnóstico a través de la Matriz DOFA, para establecer estrategias acertadas a los problemas encontrados, a fin de mejorar el producto turístico y hacerlo más competitivo en el mercado internacional. Para lograrlo se siguieron los siguientes pasos: – se caracterizó el sector turismo de la ciudad de Cartagena, identificando los puntos críticos del mercado hotelero a través del trabajo de campo (indagando en empresas hoteleras, de turismo y alcaldía distrital) – se evidenciaron las inconformidades de los turistas, aplicando una encuesta de satisfacción al cliente que sirvió para determinar las estrategias más acertadas a los problemas encontrados – se elaboró un diagnóstico a través de la Matriz DOFA para determinar las causas reales a los problemas presentados en este sector, que orientara la elaboración de las estrategias de mejoras – finalmente se elaboraron las estrategias a los problemas encontrados, encaminadas a mejorar el sector y poder competir en el mercado internacional.

Turismo: uma oportunidade para Óbidos

RESUMO: As abordagens tradicionais sobre o desenvolvimento dos locais, do ponto de vista económico, social e ambiental, referem o turismo como uma actividade a considerar, se tais espaços forem detentores de recursos e de património específicos (Pardelas et al., 2005). Esta visão permite sustentar que a actividade turística, submetido ao nível regional-local, poderá constituir uma alavanca de desenvolvimento baseado na diferenciação cultural, social e nos recursos turísticos existentes (Vera, 2002). Assim, este trabalho não só tem como objectivo analisar e discutir o papel do turismo para o desenvolvimento local, mas como também, perceber a sua aplicabilidade fazendo o cruzamento entre os conceitos analisados e o estudo de caso de Óbidos. ABSTRACT: Traditional approaches on the development of local economic point of view, social and environmental concern as a tourism business to consider, if such spaces are in possession of specific assets and resources (Pardelas et al., 2005). This view enables us to sustain the tourism industry, submitted to the regional-local level, and could provide a lever for development based on cultural differentiation, social and existing tourism resources (Vera, 2002). This work not only aims to analyze and discuss the role of tourism for local development, but also, to understand its applicability doing a cross between the concepts discussed and the case study of Óbidos.

Baking Dalarna's biking cake : Collaboration as a means for destination competitiveness, a case study of “Biking Dalarna"

In the contemporary tourism industry, the competitive game is between destinations. Tourism operations struggle to remain competitive on the international market and their success depends to a large extent on other complementary and competing tourism organizations at the destination. It is the sum of the total tourism offerings at the destination which determines its attractiveness. This research explores tourism collaboration process as a means of generating destination competitiveness. The focus of the research is on the enhancing factors which contribute to the success of the collaboration and to the development of quality tourism products. The research studies the case of Biking Dalarna, a collaboration of different organizations at five biking destinations in Dalarna, Sweden. Its purpose is to develop biking tourism in the region and to make Dalarna into Sweden’s leading biking destination. It is a qualitative research; the empirical data was collected through in depth interviews with representatives of six Biking Dalarna member organizations. The qualitative data collected from the participants provides inside look into the members reflections and experience of collaborating. The findings of this research demonstrate how collaboration has improved the biking product in Dalarna and promoted solutions to development problems. The research finds the good relationship between the collaborating actors and the involvement and leadership of the regional tourism management organization as the most contributing factors to the success of Biking Dalarna. The research also suggests that a third desired outcome of collaboration, improved marketing attributes was yet to be achieved in the case of Biking Dalarna.