Implantação de tecnologia de monitoramento remoto para e-service: um estudo exploratório

The purpose of this study is to define measures to increase customer satisfaction and company competitiveness using a remote monitoring technology, in an exploratory study of Alpha Elevator Company (nick name chosen to the company by the actor of the dissertation). Regarding the competitive market, the service industry is striving to achieve productivity, following the example of the manufacturing industry. Nevertheless, these efforts are limited by the amount of hours worked per week, month or year, since the sector charges its services based on the hours spent working on the equipment of the client or based on the numbers of visits. This study is based in the overcoming of the traditional paradigm of selling number of hours by a system of selling results and performance. Employing a remote monitoring system, the elevators under the company service are monitored continually and defects are detected and transmitted to the customer care center, via phone line. The customers can access this data through the Internet and obtain information like availability rate of their elevators and call back response time rate, besides being able to buy products on the company¿s home page and to send feedback. The results were obtained by participating in conferences among experts of the company, in Japan and the United States. Through the analysis of the business environment and based on the bibliographic reference, a strategy was developed to implement e-service as a competitive differentiation.

O que é a pesquisa acadêmica em administração em saúde?: tentativa de uma definição consensual

Comparada à área de formação em administração em saúde, a área acadêmica de pesquisa de gestão em saúde não goza do mesmo nível de reconhecimento. Além disso, ela tem superposições com diversas outras áreas científicas adjacentes. Evidências mostram também que não há uma definição clara e consensual sobre o escopo e características distintivas desta área. O objetivo da presente tese foi averiguar se existe uma concepção implícita compartilhada, sobre a pesquisa na área, entre estudiosos de organizações de saúde e elaborar uma definição consensual fundamental de estudos em administração em saúde. Com base no referencial teórico sobre campos científicos e utilizando identificação de vocábulos distintivos/construção consensual – técnica já aplicada em outros campos –, realizou-se um levantamento entre estudiosos de organizações de saúde a fim de captar elementos conceituais característicos dos estudos da área, as suas principais diferenciações, principalmente em relação à área de administração, e derivar um consenso implícito. Em paralelo, foi realizada também análise temática a fim de aumentar a validade dos achados. Em um segundo levantamento, com autores-chave, autoridades científicas e editores de periódicos de campos adjacentes, buscou-se extrair suas opiniões sobre uma definição explícita da área, suas características distintivas e demarcações com estas respectivas áreas. A partir da análise dos dados dos levantamentos foi possível constatar a existência de um consenso latente, foi possível elaborar uma definição tentativa sobre estudos em administração em saúde e foi possível constatar que vários dos elementos presentes nesta definição também estavam presentes nas respostas de estudiosos de áreas selecionadas. O estudo pode contribuir para o desenvolvimento e fortalecimento da administração em saúde como área de pesquisa e ensino.

Validação de conteúdo do instrumento para consulta de enfermagem na visita domiciliar às pessoas com lesão medular: um enfoque no autocuidado

This study aimed to validate the contents of an Instrument for Nursing Consultation in the Home Visit of people with Spinal Cord Injury (INCEVDOP-LM), based on the Self-Care Deficit Theory. The methodological development study was conducted with spinal cord injured (SCI) people ascribed in the Family Health Units the city of Natal/RN/Brazil, and with the nurses of these institutions. The study was conducted from Januray 2012 to January 2013 in two phases: the first aimed to identify the need for self-care of persons with SCI, and the second to develop and validate the INCEVDOP-LM. The first phase consisted of a census study of people with SCI living in Natal/RN. In the second phase, a non-probabilistic convencience sample of subjects was selected to form two groups: First stage - Group 1 of the first stage was comprised by 73 adults with SCI diagnosed with paraplegia or tetraplegia, with cognitive function preserved and that were registered to some family health unit; Group 2 of the Second phase was composed of six experts that were nurses with doctoral formation, scientific experience in the area of technology development or assistance to persons with SCI, and with publications in periodicals Qualis A2. Data collection of the first phase was conducted through home visits of people with SCI that responded three instruments: Questionnaire I (comprised of demographic and socioeconomic variables), The Competency Rating Scale for Self-care (ASA) and the Barthel Index (an instrument for evaluation of functional capacity). The research for the second phase was conducted in two stages: I-construction of the INCEVDOP LM; II-validation of the INCEVDOP-LM. The instrument and an evaluation form were forwarded to the experts for the validation. The correlations between the responses were analyzed by the Kappa test, with accepting values of>0.75. The evaluation criteria were: organization, clarity, simplicity, readability, appropriateness of vocabulary, objectivity, accuracy, reliability and suitability and the positive responses with frequency values of≥90% were considered excellent. The chi-square test was used to investigate the differences between proportions. The study attended to the principles of Human Rights CNS Resolution 196/96. Results were reported by means of four articles derived from the study. The findings indicate that the items that showed disagreement among experts (k=0.02) were diagnoses, interventions and evaluation of the nursing features pertaining to the domains of Nutrition, Hygiene, Elimination, Physical, Social and Psychological, and of the Ability to perform work activities feature. Agreement among the experts were reported for the other items, with kappa ranging from 0.72 to 1. After removing items with disagreement, all criteria achieved excellent rates and no significant differences were observed between the proportions of responses of evaluation of experts (p>0.05). We conclude that the instrument shows validity to serve as a guide for nurses to conduct a systematic consultation during the home visit to people with spinal cord injury, with emphasis on self-care. The instrument must go through other levels of validation when applied in the clinical setting

The 5S rDNA family evolves through concerted and birth-and-death evolution in fish genomes: an example from freshwater stingrays

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Correlation between maxillary central incisor form and face form in 4 racial groups

Objectives: the purpose of this study was to evaluate the correlation between central incisor form and face form in 4 racial groups and to investigate if there was agreement among experts in categorizing the central incisor forms. Method and Materials: A total of 160 subjects (40 whites, 40 mulattos, 40 blacks, and 40 Asians) ranging from 18 to 33 years of age were selected. Digital photographic records were made, 1 full-face and 1 intraoral view of the maxillary right central incisor. The outline tracings of the tooth and face images were obtained using Adobe Photoshop 5.0 software. The outline tracings were printed in distinct transparencies, and 3 prosthodontists determined if there was correspondence between the tooth and the face forms by superimposition of the transparencies. If there was disagreement among the prosthodontists' evaluations, the prevalent decision was considered. The experts also classified the central incisor forms into square, ovoid, tapering, or combination at 2 different sessions. At the first session, no instructions were given. At the second session, the prosthodontists were instructed to follow Williams' method of classification. Results: A correspondence between tooth and face forms was found in 23.75% of all cases. Agreement on the tooth form classifications among the prosthodontists occurred in 30.62% of all cases at the first session and 24.37% at the second session. Conclusion: There is not a highly defined correlation between central incisor form and face form in any racial group studied. In addition, the experts were not in fair agreement in categorizing tooth forms.

Televisão e desenvolvimento moral: análise de conteúdos sociomorais presentes nos desenhos animados

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Animal models in chronic obstructive pulmonary disease-an overview

Chronic obstructive pulmonary disease (COPD) is characterized by progressive airway obstruction resultant from an augmented inflammatory response of the respiratory tract to noxious particles and gases. Previous reports present a number of different hypotheses about the etiology and pathophysiology of COPD. The generating mechanisms of the disease are subject of much speculation, and a series of questions and controversies among experts still remain. In this context, several experimental models have been proposed in order to broaden the knowledge on the pathophysiological characteristics of the disease, as well as the search for new therapeutic approaches for acute or chronically injured lung tissue. This review aims to present the main experimental models of COPD, more specifically emphysema, as well as to describe the main characteristics, advantages, disadvantages, possibilities of application, and potential contribution of each of these models for the knowledge on the pathophysiological aspects and to test new treatment options for obstructive lung diseases.

Levantamento radiométrico, cálculo de blindagem e planejamentos rotineiros realizados no Instituto de Radioterapia do Vale do Paraíba e no Hospital Regional de Taubaté no período de 2006, 2007,e 2008

Not only the progress of the radiotherapy, but also the improve of the dose in the patient with adjusted radiotherapy plannings, calculation of shield, radiometric survey, among others, are responsibilities of the medical physic inside of a sector of radiotherapy. This monograph has as objective to above show some of these cited functions of the medical physicis, starting with a theoretical basement and at as a moment to present the calculations and the results found during a visit in the Institute of Radiotherapy of the Valley of the Paraíba, located in the city of São José dos Campos, and in the Regional Hospital of Taubaté in the period of 2006, 2007 and 2008

Turismo rural: uma viagem de inclusão produtiva

Pós-graduação em Serviço Social - FCHS

Nível de atividade física e qualidade de vida em aposentados residentes no município de Rio Claro - SP

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Pedagogical practices carried out during an in-service teachers education project: approaching history and philosophy of science to physics teaching

We report here part of a research project developed by the Science Education Research Group, titled: "Teachers’ Pedagogical Practices and formative processes in Science and Mathematics Education" which main goal is the development of coordinated research that can generate a set of subsidies for a reflection on the processes of teacher training in Sciences and Mathematics Education. One of the objectives was to develop continuing education activities with Physics teachers, using the History and Philosophy of Science as conductors of the discussions and focus of teaching experiences carried out by them in the classroom. From data collected through a survey among local Science, Physics, Chemistry, Biology and Mathematics teachers in Bauru, a São Paulo State city, we developed a continuing education proposal titled “The History and Philosophy of Science in the Physics teachers’ pedagogical practice”, lasting 40 hours of lessons. We followed the performance of five teachers who participated in activities during the 2008 first semester and were teaching Physics at High School level. They designed proposals for short courses, taking into consideration aspects of History and Philosophy of Science and students’ alternative conceptions. Short courses were applied in real classrooms situations and accompanied by reflection meetings. This is a qualitative research, and treatment of data collected was based on content analysis, according to Bardin [1].

A Escola de Pharmacia e Odontologia de Uberaba: Francisco Mineiro de Lacerda e o ensino superior no Triângulo Mineiro - 1926 a 1936

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Estudo descritivo dos instrumentos utilizados por escolas médicas para avaliação dos estágios de internato pela perpectiva dos seus alunos: enfoque sobre a dimensão ética

Pós-graduação em Saúde Coletiva - FMB

The Probe, Issue 167 – July 1996

Techniques and Expertise in Wildlife Damage Control: A Survey Among NADCA's Membership, by Dallas R. Virchow, University of Nebraska, and J. Russell Mason, Utah State University NADCA Membership Survey Rats' Rights Repealed in New Jersey Texas Predators Dine on Exotics Recipes for Nutria Wildlife Damage to Aircraft Tallied Airplane Hits Deer Golfers Get Teed Off at Coots Japanese Technologist Tackles Rodents ADC To Tackle Gophers Booklet Review: Missouri's Beaver: A Guide to Management, Nuisance Prevention, and Damage Control by Ron McNeely. Conservation Commission of the State of Missouri, 1995. Elk Reintroduction and Meningeal Worms South African Puppy, "Licky," Barely Survives Eagle Attack Publications Available: The Proceedings of the 12th Great Plains Wildlife Damage Control Workshop (1995); The proceedings for a conference, "Private Property Rights and Responsibilities of Rangeland Owners and Managers"; Proceedings, 6th Eastern Wildlife Damage Management Conference (1993); Rangeland Wildlife (1996), edited by Paul R. Krausman, and published by the Society for Range Management New "Animal Talk" Radio Program in Los Angeles, CA — Animal Issues Today NWRC Announces Bird Research Leader Sick Boy Who Wishes for Dream Hunt Incites Wrath of Animal Rightists A Picture Speaks A Thousand Words: From the WDAMAGE listserv: by Fred Lyass (pseudonym used by request)

Estudo descritivo dos instrumentos utilizados por escolas médicas para avaliação dos estágios de internato pela perpectiva dos seus alunos: enfoque sobre a dimensão ética

Pós-graduação em Saúde Coletiva - FMB