Strategic supplier performance evaluation:a case-based action research of a UK manufacturing organisation

The main aim of this research is to demonstrate strategic supplier performance evaluation of a UK-based manufacturing organisation using an integrated analytical framework. Developing long term relationship with strategic suppliers is common in today's industry. However, monitoring suppliers' performance all through the contractual period is important in order to ensure overall supply chain performance. Therefore, client organisations need to measure suppliers' performance dynamically and inform them on improvement measures. Although there are many studies introducing innovative supplier performance evaluation frameworks and empirical researches on identifying criteria for supplier evaluation, little has been reported on detailed application of strategic supplier performance evaluation and its implication on overall performance of organisation. Additionally, majority of the prior studies emphasise on lagging factors (quality, delivery schedule and value/cost) for supplier selection and evaluation. This research proposes both leading (organisational practices, risk management, environmental and social practices) and lagging factors for supplier evaluation and demonstrates a systematic method for identifying those factors with the involvement of relevant stakeholders and process mapping. The contribution of this article is a real-life case-based action research utilising an integrated analytical model that combines quality function deployment and the analytic hierarchy process method for suppliers' performance evaluation. The effectiveness of the method has been demonstrated through number of validations (e.g. focus group, business results, and statistical analysis). Additionally, the study reveals that enhanced supplier performance results positive impact on operational and business performance of client organisation.

Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information

This paper reports on an action research project based in the UK rail industry; it used a novel type of Soft Systems Methodology (known as PrOH Modelling) to facilitate change in a major Train Operating Company (TOC). The project looked at a number of different disruptive incidents to compare and contrast practice via the Mitigate, Prevent, React and Recover (MPRR) Framework. One incident is detailed in depth. The paper also looks at the general process of conducting action research. This work will be of interest for researchers in the rail sector and for those conducting operations action research projects.

Borinquen, la tierra de Belen: Participatory Action Research and Transformational Theory in the Urban Chicago Puerto Rican Experience: A Critical Analysis

This paper analyzes how José Lopéz’s participatory action research and transformational learning theory addresses the oppressed Puerto Rican experience. The paper examines the historical experience of colonialism, explains these two theories, and explores Lopéz’s adult education work in the Puerto Rican community using participatory action research and transformational learning.

An Action Research Study Engaging in the Use of Storyboarding as Research-based Approach to Teaching to Identify Issues Faced when Working with People with Dementia from Minority Ethnic Communities

The common view that research informs teaching assumes a linear approach whereby teaching is considered an output of research. This paper reports the findings of an action research project that identified the issues and challenges faced by those working across health and social care when working with people with dementia from minority ethnic communities. It explored the research-teaching nexus by using an approach to teaching that was research-based as opposed to research-led. A storyboarding technique was used which involved identifying and dissecting real life experiences for discussion. The realisation that each story was unique to the individual demonstrated the benefits and importance of education and training for applying a person-centred approach to dementia care. This project also revealed the benefits of actively engaging course participants with research moving them from being recipients of research, to research- active. Such a process not only encouraged their intrinsic motivations but, also, critical thinking and reflective practice to support deep learning. Such findings demonstrate the benefits of linking teaching with research.

Using Action Research to Develop My Solution-Focused Practice in Collaboration with Year 6 And 7 Pupils When Discussing Their Behavioural Self-Regulation at School

This action research study aimed to develop the researcher's use of solutionfocused techniques when working with Year 6 and 7 pupils’ self-regulation. A systematic literature review highlighted an evidence base that demonstrated the efficacy of solution-focused methods when working with this population. The researcher’s intention was to add to the body of Educational Psychology practice-based evidence in this area. The researcher recruited eight participants from primary and secondary school provisions. Solution-focused techniques were systematically trialled in partnership with the pupils and were modified through an action research cycle. Semistructured interviewing provided participants the opportunity to critically evaluate the researcher’s solution-focused practice. Thematic Analysis was used to assess feedback in order to adapt the delivery of solution-focused techniques. Developments to practice explored within this study included modifications to the use of the six core components of Solution Focused Brief Therapy. Adaptations have the potential to inform the use of these solution-focused approaches with other educational practitioners.

Perspective of nurses involved in an action-research study on the changes observed in care provision: results from a focus group

Background According to the Nursing Role Effectiveness Model, the structural components (nurses, patients, organizational variables) may directly BMC Health Services Research 2016, Volume 16 Suppl 3 Page 41 of 132 or indirectly influence the care outcomes through the process (actions developed by the nurses). Objectives: To identify the changes that, from the nurses' perspective, occurred during the provision of care to patients with peripheral venous catheters (PVCs) between the first and the second phase of the Action-Research (AR) study, and the components that influenced these changes. Methods During the second phase of the AR study (December, 2011), a focus group composed of six nurses was held at a medicine unit of a central hospital. A script was used with six open-ended questions. All ethical procedures were followed. Results Positive changes in nursing care provision to patients with PVCs were identified related to the type of dressing used, patient monitoring, aseptic care, and infusion rate. The nurses believed that some variables of the organizational component influenced those changes, such as the centralization of the material used for catheterization or the availability of materials, such as transparent dressings. The nurses also valued the following aspects: knowledge of the research findings of the first phase; training sessions on the topic; and, above all, the nurses' engagement throughout the process of change in care provision. Conclusions Considering the model of analysis used, we found that the changes identified in nursing care resulted from several factors, with the engagement of the professionals themselves in the change process being considered a key aspect.

Notes about an ongoing action research

Emigration is now both a solution and a problem. To us, the ones wanting and seeking a better life, to emigrate is a solution but to the countries we choose to go, we are (or can be) little more than a problem: they even decide to shut borders or to limit the number of people allowed in and when this is not enough they set requirements: one must speak the language of the chosen country, possess awareness of the cultural background and current politics. It is true that other EU members economy is nowhere near as bad as ours but is equally true that they want it to stay like this

Culture change in a museum: An action research analysis

The move of a museum in the western United States to larger quarters resulted in an increase in visitors and requests for tours. To respond to the greater number of tours, new volunteers (docents) were recruited and trained. But conflicts arose between the old and new docents. As Docent Chair, one of the authors worked with the Curator of Education to understand the culture change faced by the old docent group and integrate the old and new docent groups. This paper analyzes the culture change using Lewin’s Action Research model. The success of the culture integration was demonstrated when the old and new docents moved away from «this is how it should be done…» to «this is what I see…» in speaking about an event or problem. The language and perception changes were steps toward building a common meaning.

Promoting reflective assessing practices through narratives: An action research project in early childhood

This project aims at describing the use of Action Research in the development of more structured assessment practices in Early Childhood Portuguese contexts. The teacher had always observed young learners’ activities and progress, and registered them in the form of “critical incidents”. This reflective process structured through this type of narratives helps “tune” the Class Curriculum firstly designed without much knowledge about the kids and so, difficultly responding to their specific needs and interests. The results achieved suggest kids become better prepared to face further education and life. Being early childhood assessment felt by most Portuguese kindergarten teachers as an innovative procedure, the project was seen as the launching of roots for “new” practices.

"Não nos deixem dormir...": Projeto de intervenção num Centro de Dia

O presente relatório apresenta o projeto desenvolvido na Casa-Acolhimento Santa Marta, cuja finalidade era a promoção de um envelhecimento ativo e bem-sucedido com vista à melhoria da qualidade de vida das pessoas idosas que frequentam a resposta social de Centro de Dia. O conhecimento coconstruído com as pessoas idosas e os profissionais da instituição permitiu a conceção e o desenvolvimento do projeto “Não nos deixem dormir…”. Sendo um projeto, elaborado em conjunto com os indivíduos, privilegiou os pressupostos da metodologia de investigação-ação participativa. Inerente a este posicionamento, incentivando a exploração e a rentabilização dos recursos e das potencialidades endógenas, bem como procurando atenuar ou resolver os problemas e as necessidades subjacentes, procurou-se tornar os sujeitos atores e autores das suas vidas. Deste modo, partindo dos contributos e das necessidades dos idosos o projeto justifica a sua importância, designadamente pela realização de ações que proporcionaram um maior número de atividades de acordo com as suas expectativas e os seus interesses e que promoveram as relações interpessoais propiciando momentos de convívio e de diálogo, fomentando o auto e o hétero conhecimento, bem como o respeito mútuo entre os idosos. De forma a sustentar a investigação e a intervenção, mobilizou-se contributos teóricos ligados sobretudo à terceira idade, que se tornaram essenciais na problematização, na reflexão e na ação. A concretização do projeto permitiu ainda uma constante reflexão acerca do papel do Educador Social junto da população idosa, bem como da pertinência da sua presença neste âmbito de intervenção.

Diseño de un modelo de situación problema, con la unidad facilitadora solidaria llamada Belisol, para fortalecer el pensamiento numérico y variacional, en los estudiantes de la Institución Educativa Rural Benigno Mena González

Al analizar los resultados deficientes de las Pruebas Saber, del PTA ( Programa Todos a Aprender del MEN), y la participación en las Olimpiadas del Conocimiento, de los estudiantes de la Institución Educativa Rural Benigno Mena González del municipio de San Jerónimo, se consideró implementar un proyecto pedagógico, como plan de mejoramiento para la enseñanza y aprendizaje de las matemáticas, que sirviera como una iniciativa para fortalecer los pensamientos numérico y variacional en los estudiantes de secundaria de la Institución; se buscaba, con la implementación de esta propuesta, desarrollar habilidades en dominio, comprensión y solución de situaciones problemas cotidianas dentro del contexto escolar y desde la innovación de nuevas prácticas metodológicas en los procesos educativos. Desde esta perspectiva, nace el interrogante: ¿Cómo modelar una situación problema, teniendo como motivo la unidad facilitadora solidaria denominada Belisol, para fortalecer el pensamiento numérico y variacional, en los estudiantes de la Institución Educativa Rural Benigno Mena González del municipio de San Jerónimo?, para dar tránsito a una propuesta de investigación innovadora. Ahora bien, para intervenir y reflexionar sobre este interrogante, se propuso el método de Investigación Acción Participación (IAP), el cual se aplica a estudios que se interesan sobre realidades humanas y problemáticas cotidianas o sociales, que además, sean reales, de la acción, y de constante participación de los sujetos, entidades o comunidades involucradas; aquí cabe la posibilidad de un aprendizaje cooperativo, colectivo, y por supuesto, colaborativo donde se ha planteado como motivo de la situación problema planteada la unidad financiera llamada Belisol con el fin de exteriorizar los fundamentos de una acción formativa, orientada a la incursión en el ámbito de la educación matemática económica financiera, a través del ejercicio del ahorro escolar y el trueque, promoviendo de esta manera el espíritu solidario en la comunidad Benigniana.

Reflexive model of research-based theatre – processing innovation at the crossroads of theatre, reflection and practice-based innovation activities

Contemporary organisations have to embrace the notion of doing ‘more with less’. This challenges knowledge production within companies and public organisations, forcing them to reorganise their structures and rethink what knowledge production actually means in the context of innovation and how knowledge is actually produced among various professional groups within the organisation in their everyday actions. Innovations are vital for organisational survival, and ‘ordinary’ employees and customers are central but too-often ignored producers of knowledge for contemporary organisations. Broader levels of participation and reflexive practices are needed. This dissertation discusses the missing links between innovation research conducted in the context of industrial management, arts, and culture; applied drama and theatre practices (specifically post-Boalian approaches); and learning – especially organising reflection – in organisational settings. This dissertation (1) explores and extends the role of research-based theatre to organising reflection and reflexive practices in the context of practice-based innovation, (2) develops a reflexive model of RBT for investigating and developing practice-based organisational process innovations in order to contribute to the development of a tool for innovation management and analysis, and (3) operationalises this model within private- and publicsector organisations. The proposed novel reflexive model of research-based theatre for investigating and developing practice-based organisational process innovations extends existing methods and offers a different way of organising reflection and reflexive practices in the context of general innovation management. The model was developed through five participatory action research processes conducted in four different organisations. The results provide learning steps – a reflection path – for understanding complex organisational life, people, and relations amid renewal and change actions. The proposed model provides a new approach to organising and cultivating reflexivity in practice-based innovation activities via research-based theatre. The results can be utilised as a guideline when processing practice-based innovation within private or public organisations. The model helps innovation managers to construct, together with their employees, temporary communities where they can learn together through reflecting on their own and each others’ experiences and to break down assumptions related to their own perspectives. The results include recommendations for practical development steps applicable in various organisations with regard to (i) application of research-based theatre and (ii) related general innovation management. The dissertation thus contributes to the development of novel learning approaches in knowledge production. Keywords: practice-based innovation, research-based theatre, learning, reflection, mode 2b knowledge production

Asking practical ethical questions about youth participation

This paper is based on case study research conducted in an economically depressed, immigrant gateway neighborhood of Escondido, California. This study has been in progress since 2005 and involves working with children at the local middle school on rights-based community environmental action research projects in coordination with student facilitators in an upper-division university class titled “Children and the Environment.” This case study has suggested inquiry into the practical ethical dimensions of working with children, administrators, and university students on action research. Examples of the ethical questions which arose during this study include: how can continuity for the middle school children be achieved as different groups of university stu- dents move in and out of the project as they take and finish the “Children and the Environment” class, and is it ethical for the middle school children’s work to be facilitated by university stu- dents only freshly trained in the action research technique? This paper explores these and other ethical questions involving power, coercion, tension over expectations, and obligation and provides direction for on-going ethical questions scholars should pursue in involving children in rights-based community environmental action research.

L'intégration organisationnelle de la participation : des enjeux locaux pour une santé publique globale

À l’ère de la mondialisation institutionnelle des sociétés modernes, alors que la confluence d’une myriade d’influences à la fois micro et macro-contextuelles complexifient le panorama sociopolitique international, l’intégration de l’idéal participatif par les processus de démocratisation de la santé publique acquiert l’apparence d’une stratégie organisationnelle promouvant la cohésion des multiples initiatives qui se tissent simultanément aux échelles locale et globale. L’actualisation constante des savoirs contemporains par les divers secteurs sociétaux ainsi que la perception sociale de différents risques conduisent à la prise de conscience des limites de la compétence technique des systèmes experts associés au domaine de la santé et des services sociaux. La santé publique, une des responsables légitimes de la gestion des risques modernes à l’échelle internationale, fait la promotion de la création d’espaces participatifs permettant l’interaction mutuelle d’acteurs intersectoriels et de savoirs multiples constamment modifiables. Il s’agit là d’une stratégie de relocalisation institutionnelle de l’action collective afin de rétablir la confiance envers la fiabilité des représentants de la santé publique internationale, qui ne répondent que partiellement aux besoins actuels de la sécurité populationnelle. Dans ce contexte, les conseils locaux de santé (CLS), mis en place à l’échelle internationale dans le cadre des politiques régionales de décentralisation des soins de santé primaires (SSP), représentent ainsi des espaces participatifs intéressants qui renferment dans leur fonctionnement tout un univers de forces de tension paradoxales. Ils nous permettent d’examiner la relation de caractère réciproque existant entre, d’une part, une approche plus empirique par l’analyse en profondeur des pratiques participatives (PP) plus spécifiques et, d’autre part, une compréhension conceptuelle de la mondialisation institutionnelle qui définit les tendances expansionnistes très générales des sociétés contemporaines. À l’aide du modèle de la transition organisationnelle (MTO), nous considérons que les PP intégrées à la gouverne des CLS sont potentiellement porteuses de changement organisationnel, dans le sens où elles sont la condition et la conséquence de nombreuses traductions stratégiques et systémiques essentiellement transformatrices. Or, pour qu’une telle transformation puisse s’accomplir, il est nécessaire de développer les compétences participatives pertinentes, ce qui confère au phénomène participatif la connotation d’apprentissage organisationnel de nouvelles formes d’action et d’intervention collectives. Notre modèle conceptuel semble fournir un ensemble de considérations épistémosociales fort intéressantes et très prometteuses permettant d’examiner en profondeur les dimensions nécessaires d’un renouvellement organisationnel de la participation dans le champ complexe de la santé publique internationale. Il permet de concevoir les interventions complexes comme des réseaux épistémiques de pratiques participatives (RÉPP) rassemblant des acteurs très diversifiés qui s’organisent autour d’un processus de conceptualisation transculturelle de connaissances ainsi que d’opérationnalisation intersectorielle des actions, et ce, par un ensemble de mécanismes d’instrumentalisation organisationnelle de l’apprentissage. De cette façon, le MTO ainsi que la notion de RÉPP permettent de mieux comprendre la création de passages incessants entre l’intégration locale des PP dans la gouverne des interventions complexes de la santé et des services sociaux – tels que les CLS –, et les processus plus larges de réorganisation démocratique de la santé publique dans le contexte global de la mondialisation institutionnelle. Cela pourrait certainement nous aider à construire collectivement l’expression réflexive et manifeste des valeurs démocratiques proposées dans la Déclaration d’Alma-Ata, publiée en 1978, lors de la première Conférence internationale sur les SSP.