Aplicação do desdobramento da função qualidade (QFD) para melhoria da qualidade em um restaurante self-service

Currently, with the competitiveness that is seen in the market, it is crucial to the success of the business, develop new strategies to keep and win new customer preference. To ensure the success of a particular service or product, the secret is to continually meet the wishes and demands of the customers, which are the key parts of the business, through innovation, variety and quality assurance. To achieve this goal managers should be aware of all types of process that exist in the company, as they are primarily responsible and interested by quality service, customer satisfaction and consequently, generating favorable financial results. A tool used to ensure good results to business is the Quality Function Deployment (QFD) that seeks to hear and interpret customers requirements and turn them into essential features for a project

Influência da geometria de corte no torneamento do eucalipto sp

In contrast to what happened in the past where it was possible to select which species had a lower degree of variation, it is now necessary to use fast-growing species with efficient processing. For that we use the wood of Eucalyptus sp and studies related to the machining processes and their parameters such as wear of cutting tools and roughness. The present work aims to analyze the influence of geometry of cutting tools of high speed steel and the influence of the diameter of the final pieces in the process of turning wood of Eucalyptus sp in relation to power consumption, roughness, temperature machining, chip formed and wear of cutting tools. It was observed that the smaller the diameter of the end parts and greater wear of the tools, the worse quality of the machined surfaces and the greater the power consumed in the process of machining

Efeito da aplicação do fluido de corte na usinagem da superliga Nimonic 80A

The nickel alloys have a chemical composition with high tenor of alloy elements which are responsible for the material's mechanical and thermal properties, but also are the main causative of problems during the machining, making the process difficult. The objective of this work is the study of the machining by external cylindrical turning of the nickel based alloy Nimonic 80A, seeking the machining optimization of this alloy, seeking the best condition of lubricant fluid use, providing real increases of productivity without the need of investments in new production means. Besides, the results of this work should offer more detailed information regarding the behavior of this alloy in relation to machining by turning. The machining experiences were accomplished in a specimen of the nickel alloy, considering the machining parameters: cutting speed (75 and 90 m/min), cutting depth (0,8 mm) and feed rate (0,15 and 0,18 mm/v). The valuations were accomplished in a CNC lathe and tools with of hard metal inserts. After each stage of the turning the measures of the cutting length were accomplished, of the waste of the tools through a magnifying glass (8x) and the roughness of the specimen evaluated in each phase of the process, with the aid of a portable roughness meter. Through light optical microscopy it was possible to observe the wear of the cutting tools for each appraised condition. The roughness values, Ra and Ry, for the appraised conditions were always superiors to the theoretical values. After analysis of the results it was possible to end that, the best acting for this work strip tested it was obtained for ap=0,8mm: f=0,15mm/rev and VC=75m/min, what resulted in a larger cutting length (1811 m)

O jogo de xadrez e a aprendizagem matemática: uma análise de possibilidades

The idea of this research is to analyze the possibilities of using chess as a nice alternative for motivating and teaching mathematics. The study was carried out in three steps, consisting of a literature review about the importance of games for education, followed by the importance that the game of chess has on the student's cognitive development and, finally, a qualitative analysis of data obtained by recording it. The data were taken from some activities performed in the 6th grade class of elementary education at a public school in the city of Roseira, state of São Paulo, in a team at the age 9 and 12 year-old students. The result of this research proved to be significant the use of chess game to teach math, we were able to verify that there was an easy assimilation of the subject, because when a student plays, he/she willdevelop skills in the game which becomes an incentive to study even more

Análise da influência do torque de montagem na resistência de parafusos de fixação

Whereas the assembly torque calculation has great importance on efficiency and life of bolts, the objective of this study was to analyze the combined stresses during assembly, the friction coefficient, compare the rupture torque results with the indicated torques by standards and to present a new torque method without the stress combination (shear stress and normal stresses). For this study were carried eighteen tests with different diameters and materials, this bolts were undergoing five ranges torque until the breaking torque. With the experimental rupture torque values for each test and with the bolt quality certificate was possible to calculate the friction coefficient so compared with the theory. Another comparison was the experimental rupture torque with assembly torque indicated by NBR-8800 and ASME-PCC. The main conclusion are related to combined stress, because for this factor can fail at the assembly time, so for in some cases must use the tensioning method, because in this method won't be present torsional stresses

Projeto de conjunto redutor de velocidade utilizando engrenagem sem-fim

This work is initially based in give a solution to a problem consisting of lifting a load in a warehouse focusing specifically on the solution´s project and comparison of the results obtained following the sequence of the book and comparing these results with the finite elements simulation based on the 3D components modeling. Starting from that was realized the project of the worm gear reducer to solve the problem and makes the work easier. The project consisted basically of the study, project itself and simulation by software of a worm gear reducer and projects steps, starting with the initial problem conditions (to lifting a load up to an specific height at a given time) following all the reducer project sequence, starting by the preliminary draft and electric motor selection using iterative process, material selection, worm gear dimensioning, axles, keyways, bearings and coupling. After that was performed the three dimensional modeling of the components using SolidWorks software and simulating these components using Ansys software. The results show the importance of the CAD in terms of improving project development speed and reducing costs with prototypes

Estudo da propagação de trinca por fadiga sob carregamento de amplitude variável

For engineering projects that require high reliability levels, is often not enough know only physical and chemical material properties. It’s necessary understand the failure mode of these materials in operation to ensure security level in the project and establish more stringent criteria in the analysis of structural integrity. Due to this need, aircraft industry has been using aluminum alloys in their designs and projects. “Currently more than 70% of aircraft structures are built of high strength aluminum alloys among which stand out 7075-T6 and 2024-T3 alloys, which are considered basics for being used in the new alloys development.” (PASTOUKHOV & VOORWALD, 1995). Some years ago ALCOA develops Al 2524 alloy that has emerged as refinement of Al 2024 (Al, Cu. Mg) alloy, with purpose of improve fracture toughness and fatigue resistance on structural components. The present research addresses testing of fatigue crack propagation under variable amplitude loading for Al 2024 alloy, observing the interaction effects from application of overhead blocks and plastic zone at the crack tip and makes an analysis of fracture surface images

Análise estrutural de Tie-Rod pelo método dos elementos finitos e através de cálculos analíticos

Currently one of the great concerns of the aeronautical industry is in relation to the security and integrity of the aircraft and its equipments / components when under critical flight maneuvers such as during landing / takeoff and emergency maneuvers. The engineers, technicians and scientists are constantly developing new techniques and theories to reduce the design time and testing, ir order to minimize costs. More and more the Finite Element Method is used in the structural analysis of a project as well as theories based on experimental results. This work aimed to estimate the critical load to failure for tensile, compression and buckling of the Tie-Rod, a fixture aircraft widely used on commercial aircrafts. The analysis was performed by finite element method with the assistance of software and by analytical calculations. The results showed that the Finite Element Method provides relative accuracy and convenience in the calculations, indicating critical load values slightly lower than those found analytically for tension and compression. For buckling, the Finite Element Method indicates a critical load very similar to that found analytically following empirical theories, while Euler's theory results in a slightly higher value. The highest risk is to fail by buckling, but the geometric irregularity of Tie-Rod pieces makes difficult the calculations, therefore a practical test must be done before validation of the results

Rerrefino de óleo lubrificante usado

The lubricant oil used in engines of internal combustion must be, periodically, changed. Its mainly function in the engines is to reduce the friction between the pieces, but its presence also promotes the cleanness and the refrigeration of the equipment. These attributions, at the end of some cycles of operation, make the oil to be dirty, that is, full of contaminating substances such as water, gasoline, diesel, additives, oxidized hydro-carbons and rests of metals, not being recommended, therefore, its discarding in the environment. Thus, all the used lubricant oil that leaves the automobiles engine has been thrust, waiting for a solution. The pollution generated by the discarding of a ton of used oil per day in the soil or in the rivers is equivalent to a domestic sewer of 40 thousand of people. The indiscriminate burning of the used lubricant oil generates significant emissions of metallic oxides, besides other toxic gases, like the dioxin and sulphur oxides. In this context, the mean objective of this essay was to effectuate the rerrefine of the used lubricant oil, aiming the increase of its life cycle and consequently contributing for the reduction of the environmental pollution. According to the used process, it was possible to get a rerrefine oil, of good quality, which physicistchemistries properties are in compliance with the norms of NBR and ASTM

Incorporação do lodo da estação de tratamento de água (ETA II) do município de Rio Claro-SP, na argila, para produção de cerâmica vermelha

The slugde from decanters in Water Treatment Plants (WTP) has different composition varying, according to the region, coagulant type and dosages, the plant layout. In this work, the physical characterization of the sludge generated from decenties (ETAII the municipality of Rio Claro, Brazil), the manufacture of bodies of evidence-sludge mixture of clay (with humidity of 8% and concentrations of sludge, 5, 15 and 30%) the testing technology after burning the mixture to a temperature of 950 ° C were investigated. The main aim assess the possibility of its use as raw material in the ceramic red production. For comparison of the obtained results it was used values of the testing technology of bodies of evidence only with clay, prepared under the same conditions. In general, the addition of sludge from ETA made worse the properties of the ceramic body, however, the values obtained from the tests on the concentration of 5% of sludge, still remain within the acceptable limits for the production of red pottery pieces.

Recuperação de resíduos plásticos provenientes dos processos de injeção

The competitiveness among global markets, the constant need for reducing manufacturing costs and also the growing environmental commitments are fueling the development of techniques for recovery residual parts generated by industrial processes. Among the various areas of a company, we highlight those that involve the processing of raw materials derived from oil, such as polymers (resins), which may take centuries to decompose in the environment and also present as a economic and environmentally strategic point. Thus, this study would examine the recovery of waste polypropylene, from the injection process of a major multinational in the field of home appliances through the recycling by a process comprising the milling, extrusion and chipping of waste material. Easy to deploy, this proposal aims to reduce levels negligible disposal (scrap) of these residues as well as the reintegration of the production process into pieces no visual and no structural importance, aimed at cutting costs and reducing environmental impacts caused. After the survey data in kilograms of waste material generated in a given period of time, and the study of changes in material properties, it would enable the reuse steadily in the injection process

Sobre as considerações de uma concepção de um projeto de um forno cerâmico

The current competitiveness of the market has generated the need to minimize the cost of production companies in any field of activity, aimed at reducing the cost of production, the cost of purchasing and manufacturing processes interruption of manufacturing processes for possible maintenance. In this sense, companies are seeking methods to improve and streamline their production line. In ceramics industries, cooking the pieces is the portion of the production process that influences the total costs. The oven construction and maintenance represent a large portion embedded in the cost of the final ceramic product. The proposal for a type of oven for baking the parts that takes into account a better burning process, knowledge of the causes of disease and cost analysis of purchasing both of the constituent materials and labor for its construction, can be significant importance to the composition of final product costs or time analysis of ROI. It is proposed a streamlined design of an oven that takes into account the positive characteristics of the furnaces already built and that the experience has endorsed, and also others that are added at the end, lead to a reduction in production cost, the cost income and the number of pathologies arising from wear of the furnace along the lifespan. Therefore, according to the experiences gained over the years in the construction of furnaces and experience of manufacturing of ceramic, it is proposed a project that has an oven improvement over those now being built and that include, among other topics, economy in fuel burning, streamlining the building process

Análise das propriedades da madeira de estrutura de telhado após a ocorrência de um incêndio

The present study evaluated the mechanical properties of pieces of wood coming from the roof structure of a residence subject fire in the rural area of Itapeva/SP. The structure was built 25 years ago using wooden beams of the species Guarucaia (Peltophorum vogelianum), where the specimens were removed. The research methodology included qualitative evaluation of the samples, estimating the layer pyrolysis and carbonization of the wood, measuring of density and mechanical tests of compression parallel to grain, tension parallel to grain and shear. The mechanical properties of wood were analytically correlated with the layers carbonization and pyrolysis that are influenced by the temperature and time of fire; these values were estimated at 1000 °C and two hours for the case in question. The results indicate that the strength properties of degraded wood are different from a healthy wood. The level of thermodegradation, in general, can be measured by density, result in weight loss due to decomposition of the wooden components.

Levantamento qualitativo da avifauna do Campus de Rubião Junior, Unesp/Botucatu-SP

As aves apresentam diversas características que as tornam peças importantes tanto para a educação ambiental, quanto nas tentativas de conservação de habitats. Para isso, levantamentos da composição da avifauna são fundamentais. Assim, realizou-se o levantamento qualitativo das aves que frequentam os espaços de maior circulação de pessoas do Campus de Rubião Junior, UNESP/Botucatu-SP, entre os meses de Março e Outubro de 2009. Adotou-se o método de transectos lineares, através do qual se percorreu dois trajetos distintos, nos horários de maior atividade das aves. As observações foram feitas com o auxílio de binóculos, além de algumas espécies terem sido registradas visual e/ou sonoramente por câmera fotográfica e gravador. Para a identificação das espécies, utilizou-se basicamente guias de campo. Além da lista de espécies, foi possível também calcular as frequências de ocorrência delas. Foram detectadas 67 espécies, distribuídas em 26 famílias, sendo Tyrannidae a mais representativa (15 espécies). O percurso 1 apresentou 13 espécies exclusivas, enquanto o percurso 2, apenas 4. A maioria das espécies (36) apresentou frequência de ocorrência total inferior a 25% e apenas 12 puderam ser consideradas residentes, com frequência de ocorrência total igual ou superior a 75%. Dentre as famílias com mais de um representante, Columbidae apresentou a maior proporção de número de espécies com alta frequência de ocorrência total (> 50%). Os resultados revelaram maior riqueza de espécies na área com maior diversidade de habitats e menor fluxo de pessoas

Proposta para melhoria da qualidade dos produtos cerâmicos e de criação de um polo cerâmico artesanal na cidade de Indiana - SP

This work presents a proposal to create a Polo Ceramic Craft in the town of Indiana - SP, through the potter’s organization in a cooperative that will coordinate activities to add value to ceramic pieces. To achieve this, two things are essential: improving the ceramic body and improve the properties of the ceramic material. For the first action it’s necessary to create a Central Mass Production of Ceramics, to provide raw materials and homogeneous composition that results in differentiated ceramic after burning process (sintering). To this end, we propose the incorporation of additives (which act as fluxes) to the clay material. These additives can be mineral such as feldspar and nefelinas or leavings, such as glass powder obtained from disposable containers. For the second action is necessary to acquire an oven, electric or gas, it reaches higher temperatures (around 1200 ° C). The presence of the additive and burning at higher temperatures will enable better production of sintered ceramic material with less porosity and water absorption and higher mechanical strength, and pieces vitrified and glazed, allowing them to assign a higher value. For the production of these materials (thinner walls) requires a smaller volume of clayey raw materials. Besides benefiting the ceramic pieces, the proposed changes reduce the environmental impact caused by burning wood, since it will be replaced by natural gas (or electricity), and even will reduce the disposal of glass containers in the environment by recycling and incorporating this material in the clay. From a social standpoint, the cooperative is crucial to the viability of the proposed project, to coordinate activities and commercial production, which will result in better wages and profits for companies and consequently for the city and its population