Modelo tridimensional de la calidad en organizaciones deportivas: calidad emocional en usuarios/as infantiles

En el presente estudio el objetivo principal es evaluar la calidad en las organizaciones deportivas, centrado en el análisis de la calidad emocional de los servicios deportivos infantiles. Para ello, es necesario analizar los criterios relevantes para los/as usuarios/as más pequeños/as y contrastarla con la de sus padres/madres, empleados/as y responsables de las instalaciones deportivas y así poder contribuir a una mejora en la gestión de la calidad total de los servicios deportivos municipales. Se trabaja con 74 participantes obtenidos mediante un muestro intencional, de los cuales 47 participaron en las entrevistas individuales y 27 en los grupos focales. Se emplea una metodología mixta (mixed methods) con un diseño incrustado, realizando entrevistas individuales y grupos focales, desde la vertiente cualitativa, y hallando la comparación de proporciones entre las frecuencias de determinadas categorías desde la vertiente cuantitativa. El análisis de contenido se realizó con el programa Atlas ti v.7.1.8., y la comparación de proporciones con la prueba binomial y el programa Statgraphics. Los resultados obtenidos indican que las facetas referentes a la dimensión de calidad emocional o relacional, como la comprensión auténtica, iniciativa y empatía son determinantes para tener una calidad positiva del servicio, junto a los aspectos tangibles. Existen diferencias entre los aspectos óptimos y no óptimos. Se concluye, que una buena interacción entre los/as empleados/as y usuarios/as es determinante para la calidad de servicios deportivos, así como el buen estado, conservación, imagen y limpieza de los elementos tangibles, junto a una buena higiene y vestimenta adecuada por parte de los/as empleados/as.

Generalizabilidad y Gestión Deportiva

La gestión de la calidad es un proceso imprescindible en cualquier empresa, especialmente en servicios. Este proceso lleva aparejado el consumo de recursos, y gestionarlos de forma óptima implica tomar decisiones sobre el muestreo de la opinión de usuarios y clientes. En este artículo se presenta el análisis de Generalizabilidad como una de las técnicas que pueden ayudar en la toma de decisiones sobre el muestreo en la opinión de usuarios y clientes. Se presentan dos estudios, uno de carácter cuantitativo y otro perteneciente a los diseños mixed methods. En el primer estudio participaron un total de 738 participantes, se utilizó la adaptación del Cuestionario de Evaluación de la Calidad Percibida en Servicios Deportivos (CECASDEP MEX v.1). En la primera muestra participaron 381 participantes de ambos géneros, 189 hombres (49.6%) y 182 mujeres (47.8%), valores perdidos 10 (2.6%). El rango de edad está entre 14 y 69 años (M= 28.26), y todos son usuarios activos de las entidades deportivas universitarias. En la segunda muestra utilizada participaron 357 participantes de ambos géneros, (156 hombres (43.7%) y 195 mujeres (54.6%), valores perdidos 6 (1.7%)). El rango de edad está entre 14 y 61 años (M= 24.76), y todos son usuarios activos de las entidades deportivas universitarias. En el segundo estudio se integraron de forma complementaria datos cualitativos y cuantitativos, siguiendo los planteamientos de los mixed methods. La recogida de los datos cualitativos se ha realizado mediante entrevistas individuales y los cuantitativos a través del análisis de reconocimiento facial de emociones. La muestra la formaron 29 participantes (n=29), niños/as con edades comprendidas entre los 5 a 12 años. El muestreo fue de carácter aleatorio y estratificado con asignación proporcional. En ambos estudios se realizó una optimización de los diseños de medida a través de un análisis de generalizabilidad utilizando el programa SAGT.

Conceção e desenvolvimento de um guia de recomendações interculturais UAb

O trabalho que se apresenta, em Mestrado de Pedagogia do eLearning, recai sob a temática da(s) Interculturalidade(s), tem como eixo principal a Comunicação Intercultural e adota uma perspetiva essencialmente interdisciplinar (no cenário das ciências sociais e humanas) no seu desenvolvimento. Visa, num primeiro momento, responder a uma necessidade, sobressaída através de observações participantes, de compreensão aprofundada dos relacionamentos interculturais entre professores/técnicos e estudantes da UAb - em particular, com alunos originários de Países Africanos de Língua Oficial Portuguesa e do Brasil -, e de investigação sobre as diferenças culturais, estereótipos e preconceitos, que se configuram obstáculos no diálogo intercultural entre diversos interlocutores. Como resultado da análise dos dados recolhidos -de natureza qualitativa e quantitativa- o projeto pretende culminar na apresentação e partilha de uma proposta de intervenção-sensibilização intercultural, sob a forma de guia de recomendações dirigido a docentes e todos os profissionais envolvidos no ensino da Universidade Aberta, ao qual se atribui o título de “Guia de Recomendações Intercultur@is - UAb”. Com a sua concretização, espera-se que este trabalho possa vir a constituir-se como instrumento, numa perspetiva construtivista, aberto e flexível, de moderação ou facilitador das diversidades culturais e no quadro da comunicação e interações em situação de elearning e ambientes multiculturais na UAb, encontrando na valorização da compreensão, consciência e sensibilidade intercultural nos processos educativos e pedagógicos o seu mote ideal.

Investigating problem-based learning in Saudi Arabian mathematics education: a TIMSS-related study

The aim of this study is to investigate the effectiveness of problem-based learning (PBL) on students’ mathematical performance. This includes mathematics achievement and students’ attitudes towards mathematics for third and eighth grade students in Saudi Arabia. Mathematics achievement includes, knowing, applying, and reasoning domains, while students’ attitudes towards mathematics covers, ‘Like learning mathematics’, ‘value mathematics’, and ‘a confidence to learn mathematics’. This study goes deeper to examine the interaction of a PBL teaching strategy, with trained face-to-face and self-directed learning teachers, on students’ performance (mathematics achievement and attitudes towards mathematics). It also examines the interaction between different ability levels of students (high and low levels) with a PBL teaching strategy (with trained face-to-face or self-directed learning teachers) on students’ performance. It draws upon findings and techniques of the TIMSS international benchmarking studies. Mixed methods are used to analyse the quasi-experimental study data. One -way ANOVA, Mixed ANOVA, and paired t-tests models are used to analyse quantitative data, while a semi-structured interview with teachers, and author’s observations are used to enrich understanding of PBL and mathematical performance. The findings show that the PBL teaching strategy significantly improves students’ knowledge application, and is better than the traditional teaching methods among third grade students. This improvement, however, occurred only with the trained face-to-face teacher’s group. Furthermore, there is robust evidence that using a PBL teaching strategy could raise significantly students’ liking of learning mathematics, and confidence to learn mathematics, more than traditional teaching methods among third grade students. Howe ver, there was no evidence that PBL could improve students’ performance (mathematics achievement and attitudes towards mathematics), more than traditional teaching methods, among eighth grade students. In 8th grade, the findings for low achieving students show significant improvement compared to high achieving students, whether PBL is applied or not. However, for 3th grade students, no significant difference in mathematical achievement between high and low achieving students was found. The results were not expected for high achieving students and this is also discussed. The implications of these findings for mathematics education in Saudi Arabia are considered.

Endoscopic capacity in West Africa.

Background: Levels of endoscopic demand and capacity in West Africa are unclear. Objectives: This paper aims to: 1. describe the current labor and endoscopic capacity, 2. quantify the impact of a mixed-methods endoscopy course on healthcare professionals in West Africa, and 3. quantify the types of diagnoses encountered. Methods: In a three-day course, healthcare professionals were surveyed on endoscopic resources and capacity and were taught through active observation of live cases, case discussion, simulator experience and didactics. Before and after didactics, multiplechoice exams as well as questionnaires were administered to assess for course efficacy. Also, a case series of 23 patients needing upper GI endoscopy was done. Results: In surveying physicians, less than half had resources to perform an EGD and none could perform an ERCP, while waiting time for emergency endoscopy in urban populations was at least one day. In assessing improvement in medical knowledge among participants after didactics, objective data paired with subjective responses was more useful than either alone. Of 23 patients who received endoscopy, 7 required endoscopic intervention with 6 having gastric or esophageal varices. Currently the endoscopic capacity in West Africa is not sufficient. A formal GI course with simulation and didactics improves gastrointestinal knowledge amongst participants.

Contributos para a análise do ensino médio brasileiro: finalidades curriculares e rendimento escolar - o caso de uma escola pública de Fortaleza

Este estudo, configurou uma investigação de perfil misto, procurando congregar contributos qualitativos e quantitativos, tem como principal objetivo à análise do Ensino Médio brasileiro tentando verificar se as metas que este nível de ensino preconiza estão atendendo às expectativas educacionais de um público diversificado de alunos numa escola pública de Fortaleza. Para tal, realizamos a análise de entrevistas semiestruturadas a doze professores, e aplicamos questionários a 60 professores. Procedemos, também, à análise documental do Projeto Político Pedagógico da escola, das Diretrizes Curriculares e Orientações Curriculares Nacionais para o Ensino Médio, do Mapa Curricular da escola, bem como, o Relatório de notas dos alunos e a classificação dos mesmos no Exame Nacional do Ensino Médio (ENEM) referentes ao ano de 2012. O estudo evidencia a importância das estratégias de ensino, nomeadamente, a meritocracia no contexto escolar, a avaliação interna e externa nas dimensões: ensino aprendizagem e resultados do rendimento escolar, formação e prática docente, o trabalho da equipe escolar, a estrutura da escola, e ainda, a gestão e autonomia nas escolas, mas principalmente, as ideias dos participantes do estudo sobre a importância de trabalhar com uma estrutura de ensino vocacionado composto por áreas e disciplinas que atenda as intenções profissionais e acadêmicas do aluno; ABSTRACT: This study, set up a mixed profile research, looking gather qualitative and quantitative contributions, aims to analyze the Brazilian high school trying to understand if the goals that this level of education advocates are meeting the educational expectations of a diverse audience of students in public school in Fortaleza. To this end, we conducted semi-structured interviews to twelve teachers, e apply questionnaires to 60 teachers. Proceeded, too, the documentary analysis of the school Pedagogical Policy Project, the National Curriculum Guidelines and Curriculum Guidelines for Secondary Education, Curriculum Map of the school and the students' notes Report and the classification thereof in the Exame Nacional do Ensino Médio (ENEM) the brazilian national examination to High School graduates for the year 2012. The study highlights the importance of teaching strategies in particular meritocracy in the school context, internal and external evaluation dimensions: teaching and learning results in school performance, training and teaching practice, the work of the school team, the school structure, and also the management and autonomy in schools, but mainly the ideas of the study participants about on the importance of working with a vocationed teaching structure consists of areas and disciplines that will meet future professional and academic intentions of the student.

Augmented Dissent: The Affordances of ICTs for Citizen Protest (A Case Study of the Ukraine Euromaidan Protests of 2013-2014).

This dissertation research project uses the Euromaidan protests in Ukraine to inform and shape a theory of augmented dissent to help explain the complex ways in which protest participants guided by the political, social, and cultural contexts engage in dissent augmented by ICTs in a reality where both the physical and the digital are used in concert. The purpose of this research is to conceptualize the use and perception of ICTs in protest activity using the communicative affordances framework. Through a mixed-method research approach involving interviews with protest participants, as well as qualitative and thematic analysis of online content from social media pages of several key Euromaidan protest communities, the research project examines the role ICTs played in the information and media landscape during the Euromaidan protest. The findings of the online content analysis were used to inform the questions for the 59 semi-structured, open-ended interviews with Euromaidan protest participants in Ukraine and abroad. The research findings provide in-depth insights about how ICTs were used and perceived by protest participants, and their role as vehicles for information and civic media content. The study employs the theoretical framework of social media affordances to interpret the data gathered during the interviews and content analysis to better understand how digital media augmented citizens’ protest activity through affording them new possibilities for dissent, and how they made meaning of said protest activity as augmented by ICTs. The findings contribute towards shaping a theory of digitally augmented dissent that conceptualizes the complex relationship between citizens and ICTs during protest activity as an affordance-driven one, where online and offline tools and activity merge into a unified dissent space and extend or augment the possibilities for action in interesting, and sometimes unexpected ways. Such a conceptual model could inform broader theories about civic participation and digital activism in the post-Soviet world and beyond, as ICTs become an inseparable part of civic life.

Learning English is Fun! Incidental vocabulary acquisition of music and traditional class ninth graders via listening to pop songs

Finnish youth are constantly exposed to music and lyrics in English in their free time. It is likely that this has a positive effect on vocabulary learning. Learning vocabulary while simultaneously accompanied with melodies is likely to result in better learning outcomes. The present thesis covers a study on the vocabulary learning of traditional and music class ninth graders in a south-western upper comprehensive school in Finland, mainly concentrating on vocabulary learning as a by-product of listening to pop music and learning vocabulary through semantic priming. The theoretical background presents viable linguistic arguments and theories, which provide clarity for why it would be possible to learn English vocabulary via listening to pop songs. There is conflicting evidence on the benefits of music on vocabulary learning, and this thesis sets out to shed light on the situation. Additionally, incorporating pop music in English classes could assist in decreasing the gap between real world English and school English. The thesis is a mixed method research study consisting of both quantitative and qualitative research materials. The methodology comprises vocabulary tests both before and after pop music samples and a background questionnaire filled by students. According to the results, all students reported liking listening to music and they clearly listened to English pop music the most. A statistically significant difference was found when analysing the results of the differences in pre- and post-vocabulary tests. However, the traditional class appeared to listen to mainstream pop music more than the students in the music class, and thus it seems likely that the traditional class benefited more from vocabulary learning occurring via listening to pop songs. In conclusion, it can be established that it is possible to learn English vocabulary via listening to pop songs and that students wish their English lectures would involve more music-related vocabulary exercises in the future. Thus, when it comes to school learning, pop songs should be utilised in vocabulary learning, which could also in turn result in more diverse learning and the students could, more easily than before, relate to the themes and topics of the lectures. Furthermore, with the help of pop songs it would be possible to decrease the gap between school English and real-world English.

Benefícios afetivossociais da prática da dança para estudantes dos núcleos de arte da Prefeitura do Rio de Janeiro

O propósito desta pesquisa foi investigar o papel atribuído à Dança, no âmbito da dimensão afetivossocial compreendendo como se reflete na vida (pessoal e social) dos jovens estudantes dos oito Centros de Pesquisa e Formação em Ensino Escolar de Arte e Esporte – Núcleo de Arte da Prefeitura do Rio de Janeiro – distribuídos em distintas regiões do município do Rio de Janeiro. A base teórica do estudo foi fundamentada pela dimensão afetivossocial em autores de referência da área (Bertine, 2014; Damásio, 2012; 2013; Godoy, 2013; Leme, 2013; Macara 2010a, 2010b; Marques, 2010; 2014; Matos & Tomé, 2012; Monteiro, 2012; Shapiro, 2008; Stinson, 2014; Strongman, 2002; Sawaia, 2014; Varregoso et al., 2014). Com este desígnio, o trajeto metodológico percorrido para construção da tese decorreu em duas fases. A primeira de natureza exploratória, marcada por dois Estudos Preliminares. A segunda de natureza pluri-metodológicos: Pesquisa de Método Misto, com a combinação entre a abordagem quantitativa e qualitativa, marcada por um estudo de campo. Participaram do estudo quantitativo 378 praticantes de Dança de 12 a 18 anos de idade e do estudo qualitativo 52 integrantes do espaço (diretores, professores, coordenador e praticantes e ex-praticantes). O método de análise adotado foi estatístico descritivo e correlação de Pearson pelo SPSS22 e, análise de conteúdo. Todos os dados analisados foram integrados nas duas dimensões do estudo, Dimensão Representação Afetivossocial e Dimensão Transformação Pessoal e Social. Como resultado, verificamos que os jovens sentem-se motivados e incluídos pelo trabalho realizado nas oficinas de Dança nos núcleos, percebem que a Dança é fonte de empoderamento da dimensão afetivossocial pelo despertar da motivação, do bem-estar e da autorealização. No campo afetivo, descrevem o desenvolvimento das competências emocionais pelas sensações, emoções e sentimentos gerados no corpo e nas experiências relacionais na Dança, despertando o conactus (Damásio, 2012; Leme, 2013) e a potência de ação (Sawaia, 2014), capazes de transformar estados emocionais, situações e coisas em benefício próprio. O desenvolvimento das competências sociais transcorreu pela mudança comportamental em casa, pela tríade interação-participação-transformação social no núcleo, família, escola e comunidade despertando sentimentos na construção da dimensão afetivossocial e promovendo liberdade de ser e estar no mundo. Com o desenvolvimento destas competências, estes jovens percebem-se incluídos na sociedade despertando para muitos o desejo de prosseguimento na carreira (Amadora ou Profissional).

AN EMPIRICAL ASSESSMENT OF USER ONLINE SECURITY BEHAVIOR: EVIDENCE FROM A UNIVERSITY

The ever-increasing number and severity of cybersecurity breaches makes it vital to understand the factors that make organizations vulnerable. Since humans are considered the weakest link in the cybersecurity chain of an organization, this study evaluates users’ individual differences (demographic factors, risk-taking preferences, decision-making styles and personality traits) to understand online security behavior. This thesis studies four different yet tightly related online security behaviors that influence organizational cybersecurity: device securement, password generation, proactive awareness and updating. A survey (N=369) of students, faculty and staff in a large mid-Atlantic U.S. public university identifies individual characteristics that relate to online security behavior and characterizes the higher-risk individuals that pose threats to the university’s cybersecurity. Based on these findings and insights from interviews with phishing victims, the study concludes with recommendations to help similat organizations increase end-user cybersecurity compliance and mitigate the risks caused by humans in the organizational cybersecurity chain.

Evaluating the Portuguese National Reading Plan: teachers’ perceptions on the impact in schools

The final publication is available at Springer via http://dx.doi.org/10.1007/s10671-014-9171-y

Study of the impact federated erubrics on assessing competences in the practicum

Presentation Research of the Practicum and externships has a long history and involves important aspects for analysis. For example, the recent changes taking place in university grades allot more credits to the Practicum course in all grades, and the Company-University collaboration has exposed the need to study in new learning environments. The rise of ICT practices like ePortfolios, which require technological solutions and methods supported by experimentation, study and research, require particular examination due to the dynamic momentum of technological innovation. Tutoring the Practicum and externships requires remote monitoring and communication using ePortfolios, and competence-based assessment and students’ requirement to provide evidence of learning require the best tutoring methods available with ePortfolios. Among the elements of ePortfolios, eRubrics emerge as a tool for design, communication and competence-assessment. This project aims to consolidate a research line on eRubrics, already undertaken by another project -I+D+i [EDU2010-15432]- in order to expand the network of researchers and Centres of Excellence in Spain and other countries: Harvard University in USA, University of Cologne in Germany, University of Colima in Mexico, Federal University of Parana, University of Santa Catarina in Brasil, and Stockholm University in Sweden(1). This new project [EDU2013-41974-P](2) examines the impact of eRubrics on tutoring and on assessing the Practicum course and externships. Through technology, distance tutoring grants an extra dimension to human communication. New forms of teaching with technological mediation are on the rise and are highly valuable, not only for formal education but especially in both public and private sectors of non-formal education, such as occupational training, unemployed education and public servant training. Objectives Obj. 1. To analyse models of technology used in assessing learning in the Practicum of all grades at Spanish Faculties of Education. Obj. 2. To study models of learning assessment measured by eRubrics in the Practicum. Obj. 3. To analyse communication through eRubrics between students and their tutors at university and practice centres, focusing on students’ understanding of competences and evidences to be assessed in the Practicum. Obj. 4. To design assessment services and products, in order to federate companies and practice centres with training institutions. Among many other features, it has the following functions CoRubric(3) 1. The possibility to assess people, products or services by using rubrics. 2. Ipsative assessment. 3. Designing fully flexible rubrics. 4. Drafting reports and exporting results from eRubrics in a project. 5. Students and teachers talk about the evaluation and application of the criteria Methodology, Methods, Research Instruments or Sources Used The project will use techniques to collect and analyse data from two methodological approaches: 1. In order to meet the first objective, we suggest an initial exploratory descriptive study (Buendía Eisman, Colás Bravo & Hernández Pina, 1998), which involves conducting interviews with Practicum coordinators from all educational grades across Spain, as well as analysing the contents of the teaching guides used in all educational grades across Spain. 55 academic managers were interviewed from about 10 faculties of education in public universities in Spain (20%), and course guides 376 universities from 36 public institutions in Spain (72%) are analyzed. 2. In order to satisfy the second objective, 7 universities have been selected to implement the project two instruments aimed at tutors practice centers and tutors of the faculty. All instruments for collecting data were validated by experts using the Delphi method. The selection of experts had three aspects: years of professional experience, number and quality of publications in the field (Practicum, Educational Technology and Teacher Training), and self-rating of their knowledge. The resulting data was calculated using the Coefficient of Competence (Kcomp) (Martínez, Zúñiga, Sala & Meléndez, 2012). Results in all cases showed an average experience of more than 0.09 points. The two instruments of the first objective were validated during the first half of 2014-15 year, data collected during the second half. And the second objective during the first half of 2015-16 year and data collection for the second half. The set of four instruments (two for each objective 1 and 2) have the same dimensions as each of the sources (Coordinators, course guides, tutors of practice centers and faculty) as they were: a. Institution-Organization, b. Nature of internships, c. Relationship between agents, d. Management Practicum, e. Assessment. F. Technological support, g. Training and h. Assessment Ethics. Conclusions, Expected Outcomes or Findings The first results respond to Objective 1, where we find different conclusions depending on each of the six dimensions. In the case of internal regulations governing the organization and structure of the practicum, we note that most traditional degrees (Elementary and Primary grades) share common internal rules, in particular development methodology and criteria against other grades (Pedagogy and Social Education ). It is also true that the centers of practices in last cases are very different from each other and can be a public institution, a school, a company, a museum, etc. The memory with a 56.34% and 43.67% daily activities are more demands on students in all degrees, Lesson plans 28.18% 19.72% Portfolio 26.7% Didactic units and Others 32,4%. The technical support has been mainly used the platform of the University 47.89% and 57.75% Email, followed by other services and tools 9.86% and rubric platforms 1.41%. The assessment criteria are divided between formal aspects of 12.38%, Written expresión 12.38%, treatment of the subject 14.45%, methodological rigor of work 10.32%, and Level of argument Clarity and relevance of conclusions 10.32%. In general terms, we could say that there is a trend and debate between formative assessment against a accreditation. It has not yet had sufficient time to further study and confront other dimensions and sources of information. We hope to provide more analysis and conclusions in the conference date.

Mortality trends among people with type 1 and type 2 diabetes in Australia: 1997-2010

OBJECTIVE: With improvements in cardiovascular disease (CVD) rates among people with diabetes, mortality rates may also be changing. However, these trends may be influenced by coding practices of CVD-related deaths on death certificates. We analyzed trends of mortality over 13 years in people with diabetes and quantified the potential misclassification of CVD mortality according to current coding methods. RESEARCH DESIGN AND METHODS: A total of 1,136,617 Australians with diabetes registered on the National Diabetes Services Scheme between 1997 and 2010 were linked to the National Death Index. Excess mortality relative to the Australian population was reported as standardized mortality ratios (SMRs). Potential misclassification of CVD mortality was determined by coding CVD according to underlying cause of death (COD) and then after consideration of both the underlying and other causes listed in part I of the death certificate. RESULTS: For type 1 diabetes, the SMR decreased in males from 4.20 in 1997 to 3.08 in 2010 (Ptrend < 0.001) and from 3.92 to 3.46 in females (Ptrend < 0.01). For type 2 diabetes, the SMR decreased in males from 1.40 to 1.21 (Ptrend < 0.001) and from 1.56 to 1.22 in females (Ptrend < 0.001). CVD deaths decreased from 35.6 to 31.2% and from 31.5 to 27.2% in males and females with type 1 diabetes, respectively (Ptrend < 0.001 for both sexes). For type 2 diabetes, CVD decreased from 44.5 to 29.2% in males and from 45.5 to 31.6% in females (Ptrend < 0.001 for both sexes). Using traditional coding methods, ∼38 and 26% of CVD deaths are underestimated in type 1 diabetes and type 2 diabetes, respectively. CONCLUSIONS: All-cause and CVD mortality has decreased in diabetes. However, the total CVD mortality burden is underestimated when only underlying COD is considered. This has important ramifications for understanding mortality patterns in diabetes.

Consumer views on the potential use of mobile phones for the delivery of weight-loss interventions

BACKGROUND: The surge in the incidence of obesity and being overweight demands new options to extend the reach of weight-loss interventions. Mobile phones provide a medium for reaching large numbers of people in a cost-effective manner. The present study aimed to explore the potential for weight-loss interventions to be delivered via mobile phone. METHODS: A mixed methods approach was employed. A telephone survey was conducted with 306 randomly selected participants, and 10 focus groups were undertaken with 54 purposively selected participants. The telephone survey comprised questions exploring the nature and acceptability of any potential weight-loss programme that might be delivered via mobile phones. The focus groups were conducted to explore issues of acceptability in more depth than was possible in the survey. RESULTS: Two-thirds of participants reported support for a mobile phone weight-loss intervention, with greater levels of support amongst younger age groups and rural Māori (the indigenous population in New Zealand). Participants liked the idea of ready access to weight-loss information, and associated feedback and encouragement. The results suggest that interventions would need to include aspects of social support, use tailored and personalised content, and be practical and relevant so that they appeal to consumers. Appropriate methods of providing social support using a mobile phone require further exploration. CONCLUSIONS: Mobile phones may provide a novel but acceptable way to deliver a weight-loss intervention. They have the potential to be automatically personalised and tailored to the needs of the individual, at the same time as being delivered at a population level.

Cultural respect encompassing simulation training: being heard about health through broadband

BACKGROUND: Cultural Respect Encompassing Simulation Training (CREST) is a learning program that uses simulation to provide health professional students and practitioners with strategies to communicate sensitively with culturally and linguistically diverse (CALD) patients. It consists of training modules with a cultural competency evaluation framework and CALD simulated patients to interact with trainees in immersive simulation scenarios. The aim of this study was to test the feasibility of expanding the delivery of CREST to rural Australia using live video streaming; and to investigate the fidelity of cultural sensitivity - defined within the process of cultural competency which includes awareness, knowledge, skills, encounters and desire - of the streamed simulations. DESIGN AND METHODS: In this mixed-methods evaluative study, health professional trainees were recruited at three rural academic campuses and one rural hospital to pilot CREST sessions via live video streaming and simulation from the city campus in 2014. Cultural competency, teaching and learning evaluations were conducted. RESULTS: Forty-five participants rated 26 reliable items before and after each session and reported statistically significant improvement in 4 of 5 cultural competency domains, particularly in cultural skills (P<0.05). Qualitative data indicated an overall acknowledgement amongst participants of the importance of communication training and the quality of the simulation training provided remotely by CREST. CONCLUSIONS: Cultural sensitivity education using live video-streaming and simulation can contribute to health professionals' learning and is effective in improving cultural competency. CREST has the potential to be embedded within health professional curricula across Australian universities to address issues of health inequalities arising from a lack of cultural sensitivity training. Significance for public healthThere are significant health inequalities for migrant populations. They commonly have poorer access to health services and poorer health outcomes than the Australian-born population. The factors are multiple, complex and include language and cultural barriers. To address these disparities, culturally competent patient-centred care is increasingly recognised to be critical to improving care quality, patient satisfaction, patient compliance and patient outcomes. Yet there is a lack of quality in the teaching and learning of cultural competence in healthcare education curricula, particularly in rural settings where qualified trainers and resources can be limited. The Cultural Respect Encompassing Simulation Training (CREST) program offers opportunities to health professional students and practitioners to learn and develop communication skills with professionally trained culturally and linguistically diverse simulated patients who contribute their experiences and health perspectives. It has already been shown to contribute to health professionals' learning and is effective in improving cultural competency in urban settings. This study demonstrates that CREST when delivered via live video-streaming and simulation can achieve similar results in rural settings.