Diseño de un modelo de calidad que contribuya al eficiente servicio al cliente, en el departamento representación judicial de la división de la defensa de los intereses del estado de la Fiscalia General de la Republica de El Salvador.

Los modelos de calidad son empleados para medir la evaluación, de las organizaciones o instituciones, bien por su personal interno o externo, llegando a conocer cuál es la situación de esta, respecto al ideal de excelencia así como las oportunidades de mejora. En el orden de las ideas anteriores, la presente investigación se elaboró con el objetivo de diseñar un modelo de calidad que contribuya al eficiente servicio al cliente, en el Departamento Representación de la División de la Defensa de los Intereses del Estado de la Fiscalìa General de la República de El Salvador. Para el diseño del modelo de calidad, se realizó previamente un diagnóstico en el Departamento de Representación Judicial, con el objetivo de conocer la situación actual de dicho ente, este diagnóstico es resultado de la investigación de campo, cuyo método utilizado fue el inductivo; razonamiento que aborda un problema partiendo de lo particular a lo general,analizando las variables que influyen en el objeto a investigar, empleando como técnicas la entrevista, encuestas y la observación. La entrevistas fueron realizadas a los directivos del Departamento de Representación Judicial, mediante el instrumento denominado guía de preguntas, en lo concerniente a las encuestas se efectuaron por medio de cuestionarios dirigidos a usuarios y empleados del Departamento de Representación Judicial y como técnica final se utilizó la observación directa auxiliándose del instrumento hoja de observación, todo esto permitió obtener información del estado actual del objeto a investigar, pudiendo así diagnosticar una serie de carencias que obstaculizan el buen y eficiente servicio, como por ejemplo la inexistencia de un modelo orientado a servicio al cliente, retraso en la resolución de trámites, deficiencias a la hora de canalizar las insatisfacciones o quejas de los usuarios. En consecuencia a la situación anteriormente planteada, se propone el diseño del modelo de calidad que contribuya al eficiente servicio al cliente en el Departamento de Representación Judicial, el cual consta de catorce pasos lógicos de cómo establecer una cultura de calidad orientada hacia el servicio, el tiempo de ejecución de este modelo es de doce meses en concordancia al periodo laboral presupuestado por las instituciones públicas, como lo es la Fiscalía General de la República, con la implementación de este modelo, se pretende alcanzar la satisfacción de los usuarios en sus necesidades y exigencias al solicitar los servicios que ofrece el Departamento de Representación Judicial.

Muertes cuestionadas en combate producto de errores administrativos en operaciones militares. La guerra judicial en el Departamento de Caquetá, 2002-2010

104 p.

Pena de muerte: la “venganza” del sistema judicial

El presente trabajo tiene por objeto el análisis del castigo supremo por el cual se lleva a cabo la privación del derecho fundamental por antonomasia, como es, el derecho a la vida; todo ello por parte del Estado y de una forma premeditada. Pena que actualmente han abolido, para todos los delitos, 140 países, es decir, dos tercios del total mundial. Se ha llevado a cabo un trabajo multidisciplinar en el que se ponen de manifiesto aspectos de índole jurídico pero teniendo siempre muy presente aspectos de carácter social, ético y de derechos humanos; queriendo con ello presentar la relación existente entre la pena de muerte y el derecho a la vida y dignidad humana; todo ello al analizar, entre otros, el riesgo que supone para las personas inocentes, la discriminación y arbitrariedad a la hora de hacerla efectiva, su aplicación únicamente por los delitos considerados “más graves”, así como los límites y restricciones en su aplicación.

Imagens da imparcialidade entre o discurso constitucional e a prática judicial

Tese (doutorado)—Universidade de Brasília, Faculdade de Direito, Programa de Pós-Graduação em Direito, 2016.

El precedente judicial: exploración para una aplicación adecuada en la práctica judicial

62 p.

Report on the Iowa Judicial Branch – County Clerks of District Courts, a part of the State of Iowa, for the year ended June 30, 2015

Report on the Iowa Judicial Branch – County Clerks of District Courts, a part of the State of Iowa, for the year ended June 30, 2015

Audit report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Audit report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Report on the Iowa Judicial Retirement System for the year ended June 30, 2016

Roster of State Officials, 2007

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 2001

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 2000

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 1999

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 1998

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 1996

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.

Roster of State Officials, 1995

Pursuant to Iowa Code section 2B.5, the State Roster is published as a correct list of state officers and deputies, members of boards and commissions, justices of the Supreme Court, judges of the Court of Appeals, judges of the district courts, including district associate judges and judicial magistrates, and members of the General Assembly. More specifically, the State Roster lists the membership of active, policy-making boards and commissions established by state law, executive order of the Governor, or Iowa Court Rule. The State Roster may also list advisory councils of a permanent nature whose members are appointed by the Governor, as well as other boards and commissions of interest to the public.