Proyecto de mejoramiento de procesos administrativos y operativos de Ecuadorian Cleaner Services, Cleaner Plus S.A.

ECUADORIAN CLEANER SERVICES CLEANER PLUS S.A. Es una empresa que se ha propuesto alcanzar varios objetivos en el actual Directorio conformado por Félix Marín Rueda, Presidente Ejecutivo, y Jorge Lagla Salazar, Gerente General; a pesar de que la empresa no cuenta con una Planificación estratégica como tal, sin embargo sus fines se enmarcan en planes a corto, mediano y largo plazo, los mismos que para llevarse a cabo necesitan de forma inmediata que todos los procesos de la empresa se encuentren formalizados. Uno de los principales problemas que tiene la empresa, y en el cual se sustenta la aplicación del presente proyecto, radica en la falta de un manual de procesos específicos, ya que todas las actividades actualmente se están llevando de forma empírica, lo que dificulta el actuar empresarial de Cleaner Plus S.A. evidenciando la inexistencia de planificación, organización y coordinación interna entre todas las áreas de la empresa.

A critical analysis of Child and Adolescent Mental Health Services policy in England, 2000‐2015

Policy in Child and Adolescent Mental Health (CAMH) in England has undergone radical changes in the last 15 years, with far reaching implications for funding models, access to services and service delivery. Using corpus analysis and critical discourse analysis, we explore how childhood, mental health, and CAMHS are constituted in 15 policy documents, 9 pre‐2010, and 6 post 2010. We trace how these constructions have changed over time, and consider the practice implications of these changes. We identify how children’s distress is individualised, through medicalising discourses and shifting understandings of the relationship between socioeconomic context and mental health. This is evidenced in a shift from seeing children’s mental health challenges as produced by social and economic inequities, to a view that children’s mental health must be addressed early to prevent future socio‐economic burden. We consider the implications CAMHS policies for the relationship between children, families, mental health services and the state. The paper concludes by exploring how concepts of ‘parity of esteem’ and ‘stigma reduction’ may inadvertently exacerbate the individualisation of children’s mental health.

Are mental health services getting better at responding to abuse, assault and neglect?

Objective To determine whether staff responses to abuse disclosures had improved since the introduction of a trauma policy and training programme. Method The files of 250 clients attending four New Zealand mental health centres were audited. Results There was a significant improvement, compared to an audit prior to the introduction of the policy and training, in the proportion of abuse cases included in formulations, and, to a lesser extent, in treatment plans. There was no significant improvement in the proportion referred for relevant treatment, which remained at less than 25% across abuse categories. The proportion of neglect disclosures responded to was significantly lower than for abuse cases. Fifty percent of the files in which abuse/neglect was recorded noted whether the client had been asked about previous disclosure, and 22% noted whether the client thought there was any connection between the abuse/neglect and their current problems. Less than 1% of cases were reported to legal authorities. People diagnosed with a psychotic disorder were significantly less likely to be responded to appropriately. Conclusion Future training may need to focus on responding well to neglect and people diagnosed with psychosis, on making treatment referrals, and on initiating discussions about reporting to authorities.

Mon élève a le cancer--comment intervenir? perceptions d'enseignantes du primaire ayant accueilli un élève traité pour un cancer sur les services offerts et souhaités

Cette recherche aborde un phénomène encore peu documenté soit l'expérience d'enseignantes ayant accueilli un élève traité pour un cancer. Les études démontrent que l'école est peu préparée pour répondre aux besoins de ces élèves et offrir un soutien adéquat quant aux difficultés scolaires qu'ils risquent de présenter : fatigue, problème de mémoire, difficultés de concentration et d'apprentissage, etc. Résultant d'entrevues auprès de dix enseignantes, notre analyse qualitative a permis de dégager les services offerts et souhaités pour soutenir efficacement un élève traité pour un cancer dans son cheminement scolaire. En fonction de la situation et des difficultés de l'élève, les enseignantes disent avoir soutenu l'élève sur le plan affectif et social. Plusieurs proposent des moyens pour améliorer l'organisation de la classe. Enfin, notre discussion présente des pistes d'actions pour pallier l'absence de formation, accroître la concertation entre les milieux scolaires, communautaires et hospitaliers et favoriser l'inclusion scolaire de ces élèves.

Going beyond the identification of change facilitators to effectively implement a new model of services: lessons learned from a case example in paediatric rehabilitation

Purpose: To identify facilitators and barriers to service reorganization, how they evolved and interacted to influence change during the implementation of a new service delivery model of paediatric rehabilitation. Methods: Over 3 years, different stakeholders responded to SWOT questionnaires (n = 139) and participated in focus groups (n = 19) and telephone interviews (n = 13). A framework based on socio constructivist theories made sense of the data. Results: Facilitators related to the programme's structure (e.g. funding), the actors (e.g. willingness to test the new service model) and the change management process (e.g. participative approach). Some initial facilitators became barriers (e.g. leadership lacked at the end), while other barriers emerged (e.g. lack of tools). Understanding factor interactions requires examining the multiple actors’ intentions, actions and consequences and their relations with structural elements. Conclusions: Analysing facilitators and barriers helped better understand the change processes, but this must be followed by concrete actions to successfully implement new paediatric rehabilitation models.

AGREED-UPON PROCEDURES REPORT ON CONTRACT FOR PURCHASE OF NURSING CARE SERVICES WITH STATE OF SOUTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICES

The Medicaid Audits Section of the South Carolina Office of the State Auditor performs audits and reviews of cost reports filed by institutional providers of Medicaid services. These cost reports are used by the Health and Human Services Finance Commission to establish amounts to be paid to these providers for services provided to qualified Medicaid recipients. This report deals with A. Sam Karesh Long Term Care Nursing Facility in North Augusta, S.C.

Déterminants et significations des conduites d’hypertravail : une approche psychosociale et systémique- le cas des travailleurs et des travailleuses des secteurs du multimédia et des services informatiques

Loin de la réduction pressentie du temps de travail et de l’émergence d’une société des loisirs, est plutôt observé, depuis une trentaine d’années, un accroissement du temps consacré au travail pour les travailleurs les plus qualifiés, au Québec comme dans la plupart des sociétés occidentales (Burke et Cooper, 2008; Lapointe, 2005; Lee, 2007). Dans un contexte où les « arrangements temporels » (Thoemmes, 2000) tendent à s’individualiser de façon à mieux prendre en compte les réalités et les besoins des salariés et salariées tout comme ceux des organisations, cette thèse interroge le caractère « volontaire » des conduites d’hypertravail observées chez les travailleurs et les travailleuses des secteurs des services informatiques et du multimédia. Elle s’attarde plus particulièrement aux processus psychosociaux qui sous-tendent la construction de ces conduites. Inscrite au sein d’une approche psychosociale et systémique, notre recherche articule une théorie qui met en résonance les fonctionnements individuel et organisationnel, soutenue par le modèle du Système psychique organisationnel (Aubert et de Gaulejac, 1991), et une théorie de la socialisation plurielle et active, soutenue par le modèle du Système des activités (Baubion-Broye et Hajjar, 1998; Curie, 2000). Opérationnalisée selon une grille articulée autour de cinq niveaux d’analyse (intra-individuel, interpersonnel, positionnel, idéologique et de la tâche et de l’organisation du travail), nous avons mené 34 entretiens biographiques (26 hommes et 8 femmes) auprès de salariés et salariées des secteurs des services informatiques et du multimédia. Les résultats mettent en évidence trois types de processus menant à l’adoption de conduites d’hypertravail ; un cas-type qui illustre un processus de renforcement d’une identité professionnelle de « grand travailleur » ; un cas-type qui rend compte d’un processus de suraffiliation organisationnelle et d’assujettissement de la vie hors-travail; et un cas-type qui expose le maintien d’une conduite d’hypertravail défensive, dans un contexte de mise à l’épreuve organisationnelle. Au final, les résonances particulières observées entre ces niveaux et facteurs nous amènent à souligner l’intérêt de mieux comprendre l’hypertravail en prenant en compte les significations que les individus donnent à leurs conduites, à partir d’un regard diachronique et synchronique. Nous discutons également du caractère dynamique et évolutif de la relation individu-collectif-organisation et du rôle différencié des organisations et des collectifs de travail dans la construction des conduites d’hypertravail. Nous relevons enfin certaines implications des nouvelles pratiques et normes de temps de travail observées dans ces organisations, favorables au développement et au maintien de l’hypertravail. Mots-clés : temps de travail, longues heures de travail, conduites d’hypertravail, articulation travail-vie personnelle, socialisation plurielle et active, domination au travail.

MEMOIR OF THE LIFE, CHARACTER, AND PUBLIC SERVICES OF THE LATE HON. HENRY WM. DE SAUSSURE, PREPARED AND READ ON THE 15th FEBRUARY, 1841, AT THE CIRCULAR CHURCH, CHARLESTON, BY APPOINTMENT OF THE SOUTH CAROLINA BAR ASSOCIATION.

A special meeting of the Association was held as it was resolved that Chancellor Harper was requested to prepare a memoir of the late Chancellor De Saussure.

ILS and RTP: Support to Researchers Provided by Information and Learning Services as Part of the Research Training Programme at the University of Worcester, Past, Present and Future.

The purpose of this article is to investigate the involvement of Information and Learning Services staff in the delivery of the Research Training Programme at the University of Worcester, UK with a focus on researcher receptivity. I believe that by constantly reflecting on the development of that part of the programme delivered by ILS and by examining feedback from the sessions, it is possible to improve and increase the level of researcher receptivity. It is hoped that such examination and reflection will be of value and relevance to the IL community since by reflecting on success and failure in a local context and by mapping this reflection to existing research enables librarians to improve the support provided to researchers within their institutions. This article outlines the support given to research students at the University of Worcester in the past, examines the changes leading to present programme delivery and reflects on considerations for future support. The article is underpinned by reference to current research undertaken in international (albeit Western-centric) contexts. I note that the rationale behind changes is embedded in current adult learning and teaching theory. In an increasingly competitive research environment where funding is dependent on a statistically monitored research output, the aim of such support is to integrate any IL contribution into the wider research training programme. Thus resource discovery becomes part of the reflexive research cycle. Implicit in this investigative reflection is the desire of the IL community to constantly strive towards the positive reception of IL into research support programmes which are perceived by researchers as highly valuable to the process and progress of their work.

Automatic deployment of interoperable legacy code services

The Grid Execution Management for Legacy Code Architecture (GEMLCA) enables exposing legacy applications as Grid services without re-engineering the code, or even requiring access to the source files. The integration of current GT3 and GT4 based GEMLCA implementations with the P-GRADE Grid portal allows the creation, execution and visualisation of complex Grid workflows composed of legacy and nonlegacy components. However, the deployment of legacy codes and mapping their execution to Grid resources is currently done manually. This paper outlines how GEMLCA can be extended with automatic service deployment, brokering, and information system support. A conceptual architecture for an Automatic Deployment Service (ADS) and for an x-Service Interoperability Layer (XSILA) are introduced explaining how these mechanisms support desired features in future releases of GEMLCA.

Validating A knowledge transfer framework in health services

The study of knowledge transfer (KT) has been proceeding in parallel but independently in health services and in business, presenting an opportunity for synergy and sharing. This paper uses a survey of 32 empirical KT studies with their 96 uniquely named determinants of KT success to identify ten unique determinants for horizontal knowledge transfer success. These determinants, the outcome measure of Knowledge Use, and separate explicit and tacit transfer flows constitute the KT Framework, extending the work of previous KT framework authors. Our Framework was validated through a case study of the transfer of clinical practice guideline knowledge between the cardiac teams of selected Ontario hospitals, using a survey of senders and receivers developed from the KT literature. The study findings were: 8 of 10 determinants were supported by the Successful Transfer Hospitals; and 4 of 10 determinants were found to a higher degree in the Successful than non-Successful transfer hospitals. Taken together, the results show substantive support for the KT Framework determinants, indicating aggregate support of 9 of these determinants, but not the 10th - Knowledge Complexity. The transfer of tacit knowledge was found to be related to the transfer of the explicit knowledge and expressed as the transfer or recreation of resource profile and internal process tacit knowledge, where this tacit transfer did not require interactions between Sender and Receiver. This study provides managers with the building blocks to assess and improve the success rates of their knowledge transfers.

Biblioteca para a realização de security token services

A família de especificações WS-* define um modelo de segurança para web services, baseado nos conceitos de claim, security token e Security Token Service (STS). Neste modelo, a informação de segurança dos originadores de mensagens (identidade, privilégios, etc.) é representada através de conjuntos de claims, contidos dentro de security tokens. A emissão e obtenção destes security tokens, por parte dos originadores de mensagens, são realizadas através de protocolos legados ou através de serviços especiais, designados de Security Token Services, usando as operações e os protocolos definidos na especificação WS-Trust. O conceito de Security Token Service não é usado apenas no contexto dos web services. Propostas como o modelo dos Information Cards, aplicável no contexto de aplicações web, também utilizam este conceito. Os Security Token Services desempenham vários papéis, dependendo da informação presente no token emitido. São exemplos o papel de Identity Provider, quando os tokens emitidos contêm informação de identidade, ou o papel de Policy Decision Point, quando os tokens emitidos definem autorizações. Este documento descreve o projecto duma biblioteca software para a realização de Security Token Services, tal como definidos na norma WS-Trust, destinada à plataforma .NET 3.5. Propõem-se uma arquitectura flexível e extensível, de forma a suportar novas versões das normas e as diversas variantes que os Security Token Services possuem, nomeadamente: o tipo dos security token emitidos e das claims neles contidas, a inferência das claims e os métodos de autenticação das entidades requerentes. Apresentam-se aspectos de implementação desta arquitectura, nomeadamente a integração com a plataforma WCF, a sua extensibilidade e o suporte a modelos e sistemas externos à norma. Finalmente, descrevem-se as plataformas de teste implementadas para a validação da biblioteca realizada e os módulos de extensão da biblioteca para: suporte do modelo associado aos Information Cards, do modelo OpenID e para a integração com o Authorization Manager.