User Experience Patterns for/of Innovation by Design: A Survey on Design Practices in the Software Development and Innovation Lifecycle

The User Experience (UX) designers are undoubtedly aware of how many UX design methods currently exist and that sometimes it becomes a problem to choose an appropriate one. What are all of methods that designers have in their “arsenal”? When can they use them? This thesis presents the research on the design methods in the contemporary context of User Experience (UX) and Innovations by using a survey approach. The study is limited to cover the domain of consumer mobile services development and provider companies around the world. The study follows 2 clear objectives: (1) to understand what design methods are currently used in that context and to what extent they are used (2) to identify at what stage according to the UX design thinking process for creating innovations they are placed. The study contributes to the research in the field of UX design and Innovations and extends the knowledge in that field together with communities’ (UXPA, SIGCHI, SIGSOFT) members’ cooperation. The research is vital due to lack of information on design practices and their application in the chosen context.

Software for Transport Accessibility Analysis: The Case of Moscow

In this thesis the process of building a software for transport accessibility analysis is described. The goal was to create a software which is easy to distribute and simple to use for the user without particular background in the field of the geographical data analysis. It was shown that existing tools do not suit for this particular task due to complex interface or significant rendering time. The goal was accomplished by applying modern approaches in the process of building web applications such as maps based on vector tiles, FLUX architecture design pattern and module bundling. It was discovered that vector tiles have considerable advantages over image-based tiles such as faster rendering and real-time styling.

Tracking tendencias en cámaras de comercio del mundo 2012: Análisis de tendencias en servicios por parte de entidades que desarrollan servicios similares a la CCB en el mundo

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Consolidado satisfacción servicios registrales

Banco del conocimiento

Informe final: Estudio de satisfacción entre áreas, Gerencia de servicios registrales 2013

Banco del conocimiento

Informe Final: Evaluación de satisfacción del cliente interno en la CCB 2009, Vicepresidencia Financiera y Administrativa Departamento de Servicios Generales: Aseo y cafetería

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Portafolio nuevo modelo de servicios satisfacción del cliente renovación el registro mercantil por internet

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Evaluación de los servicios que ofrece el centro internacional de negocios para los empresarios que desean internacionalizar sus negocios.

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Gerencia de servicios, sugerencias quejas y felicitaciones

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Voz del cliente SQyF, Departamento de servicios generales acumulado 2011 - 2012

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La Cámara de Comercio de Bogotá apoya la innovación en las empresas de Servicios

Bogotá Emprende

Marketing internacional para exportadores de servicios

Bogotá Emprende

SQyF Septiembre 2012 - 2013 Gerencia de servicios registrales

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SQyF Agosto 2012 - 2013 Gerencia de servicios registrales

Banco del conocimiento

SQyF Julio 2012 - 2013 Gerencia de servicios registrales

Banco del conocimiento