ETYK III-vaihe (Tasavallan Presidentin esittämä Suomen puheenvuoro 31.7.1975 = Conference on Security and Co-operation in Europe = main speech of Finland delivered by President Urho Kekkonen July 31, 1975)

Puhe

Customer Focus Newsletter, July/August, 2008, Vol. 5, no. 4

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.

Customer Focus Newsletter, May/June, 2008, Vol. 5, no. 3

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.

Co-infecção por vírus da hepatite B e vírus da imunodeficiência humana em países africanos

Introdução: Actualmente, estima-se que existam dois milhões de indivíduos infectados por vírus da hepatite B (VHB) e que, cerca de 25% dos indivíduos com infecção crónica morrem devido a sequelas resultantes da infecção por VHB. Paralelamente, calcula-se que existam cerca de 33 milhões de indivíduos infectados por VIH, sendo que 22, 5 milhões residem na região de África a sul do Sara. Na região de África a sul do Sara existem poucos estudos efectuados no âmbito da co-infecção por VIH/VHB. Contudo, dos estudos existentes, esta taxa pode situar-se entre os 2,4% e os 9,9%. Objectivo: Avaliar as taxas de seroprevalência de VHB e VIH, assim como a taxa de co-infecção por VIH/VHB em Angola, Cabo Verde, Guiné-Bissau e Moçambique. Métodos: Foram efectuadas duas pesquisas bibliográficas neste estudo. A primeira, realizada nos meses de Setembro/Outubro 2008, tinha como objectivo contextualizar a infecção por VHB, VIH e a co-infecção por VIH/VHB nos países desenvolvidos e nos países em desenvolvimento. A segunda pesquisa foi efectuada durante o mês de Agosto de 2009, e visava apenas cobrir a realidade dos países em análise, relativamente aos objectivos previamente delineados do estudo. Resultados: Em Moçambique, constatou-se que a seroprevalência de VIH-1 tinha quadriplicado entre 1993 (1,17%) e o ano 2000 (4,5%). Na Guiné-Bissau, entre 1997 e 1999, também a seroprevalência de VIH-1 duplicou (2,5% e 5,2%, respectivamente). Em Cabo-Verde, no ano de 2006, a seroprevalência de VIH era 2,4%, enquanto que a seroprevalência da infecção por VHB era 4,4%. Em Angola, no ano de 2005, a seroprevalência de VIH era de 2,5%. Neste estudo também foi avaliada a co-infecção, sendo que nenhum caso foi diagnosticado. Conclusão: É urgente realizarem-se mais estudos nos países PALOP, no âmbito da seroprevalência das monoinfecções VIH e VHB, assim como na co-infecção por VIH/VHB, uma vez que existe pouca informação disponível. De qualquer modo, sendo a infecção por VHB uma doença prevenível por vacina, é fundamental que os planos de vacinação continuem a ser postos em prática nos países onde já estão implementados e, no caso dos países que ainda não os têm, que a sua implementação seja efectuada de forma sustentada e o mais brevemente possível.

Job creation under liquidity constraints: The Spanish case

This paper shows that liquidity constraints restrict jobcreation even when labor markets are flexible. In a dynamicmodel of labor demand, I show that in an environment of imperfect capital and imperfect labor markets, firms usetemporary contracts to relax financial constraints. Evidence for the predictions of the model is presented using Spanish data from the CBBE (Central de Balances del Banco de España - Balance Sheet data from the Bank of Spain). It is shown that firms substitute temporary laborfor permanent one and use less debt as their financial position improves. In particular, it is rejected that Spanish firms operate in an environment of free capital markets and of no labor adjustment costs. The labor reform of 1984, which created temporary contracts, implied to some extent a relaxation of liquidity constraints.Accordingly, firms used these contracts more extensivelyand used less debt; however, as capital markets continueto be imperfect, permanent job creation continues to beslow. Consequently, relaxation of liquidity constraints should also be part of a job creation strategy.

Customer Focus Newsletter, September/October, 2008, Vol. 5, no. 5

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.

A leverage theory of reputation building with co-branding: Complementarity in reputation building

We present a leverage theory of reputation building with co-branding. We showthat under certain conditions, co-branding that links unknown firms in a new sectorwith established firms in a mature sector allows the unknown firms to signal a highproduct quality and establish their own reputation. We compare this situationwith a benchmark in which both sectors are new and firms signal their qualityonly with prices. We investigate how this comparison is affected by the nature ofthe technology linking the two sectors and a cross-sector inference problem thatconsumers might face in identifying the true cause of product failure. We find thatco-branding facilitates the process in which a Þrm in the new sector to signal itsproduct quality only if the co-branding sectors produce complementary inputs andconsumers face a cross-sector inference problem. We apply our insight to economicsof superstars, multinational firms and co-authorship.

(Re)configuração identitária das mulheres cujos maridos/companheiros emigraram: Uma análise a partir das mulheres de Pilão-Cão

Esta dissertação visa investigar a realidade das mulheres cujos maridos/companheiros emigraram em Pilão Cão de modo a compreender se as mudanças ocorridas a partir da saída dos seus cônjuges as levam a construir uma nova imagem de si e por conseguinte uma nova identidade. Para a concretização desse objectivo realizou-se uma pesquisa etnográfica junto dessas mulheres onde foram recolhidos os dados que retractam vários aspectos relacionados às suas experiências pessoais e familiares, concretamente os papéis desempenhados, os sentimentos experimentados, o controle social a que são sujeitas e sua relação com os próprios familiares e com os familiares do marido/companheiro. A análise dos dados mostrou que as modificações às quais foram sujeitas são percebidas de uma forma diferente por essas mulheres, dependendo da relação que mantém com os seus maridos/companheiros no estrangeiro. Entretanto ficou patente que em alguns casos assumiram mudanças e a construção de uma nova identidade e noutros casos houve apenas a alteração dos papéis de género.

Customer Focus Newsletter, November-December, 2008, Vol. 5, no.

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.

Customer Focus Newsletter, January-February, 2009, Vol. 6, no.1

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.

Procedimiento estandarizado de operación: Método de determinación del consumo de oxígeno en invertebrados acuáticos (PEO-IMP-CO-001)

Expone el procedimiento estándar de operación (PEO) para el método de determinación del consumo de oxígeno de invertebrados acuáticos, aplicable por los analistas de la Línea de Investigación en Ecotoxicología Acuática (LIEA). Describe el equipamiento, materiales necesarios, procedimientos de campo y laboratorio, y análisis e interpretación de los datos.

Ownership structure, customer satisfaction and brand equity

This paper studies the interaction between ownership structure, taken as a proxy for shareholders commitment, and customer satisfaction - the main driver of consumer loyalty - and their impact on a firm s brand equity. The results show that customer satisfaction has a positive direct effect on brand equity but an indirect negative one because of reductions in ownership concentration. This latter effect emerges when managers are mainly customer-oriented. Such result gives out a warning signal that highlights the perverse effect of implementing policies, focused excessively on satisfying customers at the expense of shareholders, on a firm s brand equity. The empirical analysis uses an incomplete panel data comprising 69 firms from 11 nations, for the period 2002-2005.

Customer Focus Newsletter, May-June, 2009, Vol. 6, no.3

A bi-monthly bulletin to keep the department/agency management teams of state government better informed. We hope to consolidate most of the service update messages we send throughout the month and keep you updated about the work of the Customer Councils. If yours is one of the many departments who participated in the second annual DAS customer satisfaction survey recently, we thank you for taking the time to give us this important feedback. We look forward to sharing survey results with you, and pledge to consider responses carefully as we work to determine benchmarks and set future priorities.