O setor serviços no Brasil

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Desenvolvimento de um protótipo utilizando serviços web XML para integração entre sistemas acadêmicos web e aplicações para TV digital interativa

Pós-graduação em Televisão Digital: Informação e Conhecimento - FAAC

Comparação de gastos com serviços de atenção básica à saúde de homens e mulheres em Bauru, São Paulo, 2010

OBJECTIVE: to compare expenditure on primary health care services for men and women in Bauru-SP, Brazil. METHODS: cross-sectional study with a sample composed of randomly selected health service users' aged ≥50 years. Healthcare expenditure over the last 12 months was analyzed and stratified into: medical consultations, exams, medication and overall expenditure. RESULTS: 707 women and 256 men were assessed. Women had higher overall expenditures than men (median: R$128.1 versus R$108.6; p-value=0.027). Comparing females and males, being female was associated with higher medical consultation expenditure (27.6% versus 18.4%, respectively p-value=0.005) and exams (27.1% versus 19.5%, respectively p-value=0.022). After statistical adjustments (smoking, socioeconomic status, physical activity and overweight), being female was still associated with higher exam-related expenditure (Odds Ratio= 1.47; 95% confidence interval: 1.01-2.14). CONCLUSION: women have higher expenditure related to exams than men. Female obesity was associated with medical consultation higher expenditure.

Avaliação de serviços de atenção básica: atualização e validação do instrumento QualiAB

Pós-graduação em Saúde Coletiva - FMB

Vivendo com HIV/AIDS: estudos da ocorrência de discrimição nos serviços de saúde

Introduction: The discrimination experienced by people with HIV / AIDS, not only by society but also by health professionals is one of the major problems observed relative the epidemic. Objective: To verify and to analyze the occurrence of discriminatory attitudes in the assistance to the health of people living with HIV/AIDS. Methods: It was a quantitative research was carried out with the participation of sixty-eight HIV-positive individuals from four Brazilian cities. The participants answered auto-administrate questionnaires that contained open and closed questions including the considered subject. Results: 41.2% of the total participants, HIV + people, said they had been discriminated against by health professionals. Among the discriminatory situations experienced by HIV patients, 34.2% nursing professionals were involved, in 34.2% dentists and in 31.6% doctors were involved. Those who have suffered discrimination, 78.6% said they had been discriminated against in public health service. Conclusion: The occurrence of discrimination in the assistance to the health of HIV-positive patients was high. The majority of discrimination situations occurred in the public health service. It is necessary the institution of strategies aiming at human attendance to these patients.

A importância da integração universidade e serviços de saúde

Brazilian Curricular Directrix demand changes on teaching dental surgeon, proposing new scenes of learning and study other than the classroom. So, pedagogic projects should search for integral and adequate education by relating teaching, research and extension/assistance. This paper discusses the importance of university extension activities on teaching Odontology students and relates the experience of Araçatuba Dental School of São Paulo State University. This school develops some university extension activities since the 60s by Dental Service Beyond School (SEMO, in portuguese). Among the activities included by SEMO there are several projects, such as: “Program of Dental Attention for Pregnant Women”, “Program of Dental Attention to Juvenile Foundation at Araçatuba”, “Always Smiling – Health Promotion for Institutionalized Elderlies”, “Santa Clara de Assis Nursery School Program of Dental Attention”, and "Promotion of oral health in Araçatuba public kindergarten schools”. These programs give the student knowledge of structure dimensions of public health services; chance to participate on attendance for the population, comprehension of oral health politics, and the role of dental surgeon in social context, where these students will work in the future. The positive impact obtained with these services is perceived by students return. Most of them feel satisfied about the experience lived there.

Gestão interdisciplinar em serviços de informação

This study presents different approaches to interdisciplinary management-related concepts. It is still a new area that lacks sufficient theoretical basis for library science and information science. The purpose herein is to ponder and raise the awareness about the transposition and applicability possibilities of the theoretical principles that involve this type of management behavior within Brazilian libraries and information services. It has an outstanding influence as a differential for organizations that adopt a strategic stand to overcome challenges and demands posed by contemporary society.

Dimensões da qualidade em serviços: um estudo no setor de B2C brasileiro

With the focus on quality of services, this work uses a methodology based on questionnaires for evaluating companies and consumers, with the objective of studying the dimensions of quality within the segment of Brazilian e-commerce. The research conducted a study to identify the situation of companies regarding the dimensions of quality and, among costumers, a survey was done to determine their requirements with regard to these dimensions and to identify those dimensions considered as winning factors when making the orders. The results demonstrate that customers consider reliability to be the most important order winner, followed by safety and communications. The study of these enterprises demonstrates that their quality of service is good, however there is a need for improvements in the business processes related to the dimensions of service quality.

Pagamento por Serviços Ambientais nas propriedades rurais do alto curso da bacia do Ribeirão Vai e Vem, munícipio de Santo Anastácio (SP)

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Melhoria dos serviços de TI utilizando o gerenciamento de serviços

Pós-graduação em Engenharia de Produção - FEG

Ciência de serviços no Brasil: proposta de aplicação aos agronegócios

Ao se verificar nas últimas décadas a composição dos setores econômicos nos chamados países desenvolvidos e em desenvolvimento, nota-se um grande avanço e predominância do setor de serviços na composição de seu Produto Interno Bruto, chegando a ser na maioria dos casos o mais importante setor gerador de divisas, emprego e desenvolvimento. A Ciência de Serviços (CS) traz hoje a necessidade estratégica de políticas públicas, de ensino profissional e de pesquisas para o fomento e desenvolvimento desta Ciência no Brasil como fator estratégico para garantir uma maior competitividade da economia brasileira. A partir da hipótese de utilização da CS e de uma revisão bibliográfica do tema, buscou-se evidenciar suas potenciais aplicações no agronegócio, de maneira que este se torne mais eficiente, coordenado e sincronizado com o avanço dos serviços na composição da economia contemporânea nacional.

Contribuições para a proposta de uma política municipal de pagamento por serviços ambientais: o caso de Botucatu/SP

Environmental services are the ones done by the nature, that supports both the life and the environment. Payments for Environmental Services (PES) are financial transfers by beneficiaries of environmental services for the ones who provide such services due to conservation practices. Botucatu is a city in São Paulo State with a great potential for PES. Therefore, this paper develops a comparative study of PES projects in Federal and State ranges, aiming to analyze, select and propose criteria in order to contribute to the creation of a PES policy for the city.

Treinamento ambiental, empowerment e trabalho em equipe influenciam a ecoeficiência? survey em empresa do setor de serviços financeiros

Pós-graduação em Engenharia de Produção - FEB

Vigilância à saúde de recém-nascidos de risco: elaboração de protocolo de organização de serviços para redução do óbito infantil

Pós-graduação em Enfermagem (mestrado profissional) - FMB

O impacto social dos serviços de convivência e fortalecimento de vínculos para pessoas idosas: um estudo sob a ótica dos trabalhadores do SUAS

Pós-graduação em Serviço Social - FCHS