Pesquisa de satisfação dos usuários do Centro de Informática da Câmara dos Deputados : o índice de satisfação como indicador estratégico

Monitorar a percepção de qualidade sob a ótica do usuário é fundamental para se estabelecer mecanismos de melhoria dos produtos e serviços oferecidos. O planejamento estratégico do Centro de Informática da Câmara dos Deputados, CENIN, para o quadriênio 2010 a 2013, estabeleceu o indicador Índice de Satisfação do Usuário do CENIN com o objetivo de mensurar o objetivo estratégico "Aprimorar o atendimento aos parlamentares e órgãos da Câmara dos Deputados". O presente trabalho teve como objetivo realizar a primeira medição do referido indicador através de uma pesquisa de satisfação de usuário e, consequentemente, estabeleceu uma forma de cálculo para as demais medições do indicador. Além disso, esse trabalho deixa um legado de importantes informações que poderão subsidiar ações estratégicas no sentido de melhorar a qualidade dos serviços prestados pelo CENIN.

Real-Time Measurement on Deformation Fields of Hole-Excavated Samples under Impact Tension

In this paper, the real-time deformation fields are observed in two different kinds of hole-excavated dog-bone samples loaded by an SHTB, including single hole sample and dual holes sample with the aperture size of 0.8mm. The testing system consists of a high-speed camera, a He-Ne laser, a frame grabber and a synchronization device with the controlling accuracy of I microsecond. Both the single hole expanding process and the interaction of the two holes are recorded with the time interval of 10 mu s. The observed images on the sample surface are analyzed by newly developed software based on digital correlation theory and a modified image processing method. The 2-D displacement fields in plane are obtained with a resolution of 50 mu m and an accuracy of 0.5 mu m. Experimental results obtained in this paper are proofed, by compared with FEM numerical simulations.

Measurement of Electron Density Profile Behind Strong Shock Waves with a Langmuir Probe

At the shock velocity range of 7~9km/s, the variations of electron density behind strong normal shock waves are measured in a low-density shock tube by using the Langmuir electrostatic probe technique. The electron temperature, calculated based on Park’s three-temperature model, is used in interpreting the probe current data. The peak electron densities determined in the present experiment are shown to be in a good agreement with those predicted by Lin’s calculation. The experimentally obtained ratios of the characteristic ionization distance to the mean free path of freestream ahead of the shock wave are found to be in a good agreement with the existing experiments and Park’s calculation.

The Geo-DSCM System and Its Application to the Deformation Measurement of Rock Materials

Digital Speckle Correlation Method (DSCM) is a useful tool for whole field deformation measurement, and has been applied to analyze the deformation field of rock materials in recent years. In this paper, a Geo-DSCM system is designed and used to analyse the more complicated problems of rock mechanics, such as damage evolution and failure procedure. A weighted correlation equation is proposed to improve the accuracy of displacement measurement on a heterogeneous deformation field. In addition, a data acquisition system is described that can synchronize with the test machine and can capture speckle image at various speeds during experiment. For verification of the Geo-DSCM system, the failure procedure of a borehole rock structure is inspected and the evolution of the deformation localization is analysed. It is shown that the deformation localization generally initializes at the vulnerable area of the rock structure but may develop in a very complicated way.

Multiphase Flow Measurement in the Offshore Oil Industry

In recent years, considerable research has been conducted into the development of a three-phase flowmeter suitable for use in an offshore environment, and oil/gas/water three-phase metering becomes an important aspect in multiphase flow measurement. This paper discusses the importance of three-phase flow measurement in offshore oil industry, describes the current development in this area, and points out the principal strategies which may be used to meter three-phase flow.

Measurement and Calculation of Vibrational Temperature behind Strong Shock Waves

In the present paper the measured values of vibrational temperature behind strong shock waves are compared with theoretical ones. The histories of vibrational temperature behind strong shock waves in a shock tube were measured using two monochromators. The test gas was pure nitrogen at 100-300Pa, and the speeds of shock waves were 5.0-6.0km/s. The electronic temperature of N-2(+) was also approximately determined from experiment and compared with the experimental vibrational temperature. The results show that the presented calculational method is effective, and the electronic energy of N2+ is excited much faster than its vibrational energy. One Langmuir probe was used to determine the effective time of region 2. The influence of viscosity in the shock tube is also analyzed.