Lean and quality management integration: improvement program implementation in a service company

Lean Thinking is an important pillar in the success of any program of continuous improvement process. Its tools are useful means in the analysis, control and organization of important data for correct decision making in organizations. This project had as main objective the design of a program of quality improvement in Eurico Ferreira, S.A., based on the evaluation of customer satisfaction and the implementation of 5S. Subsequently, we have selected which business area of the company to address. After the selection, there was an initial diagnostic procedure, identifying the various points of improvement to which some tools of Lean Thinking have been applied, in particular Value Stream Mapping and 5S methodology. With the first, we were able to map the current state of the process in which all stakeholders were represented as well as the flow of materials and information throughout the process. The 5S methodology allowed to act on the wastage, identifying and implementing various process improvements.

Modelling a cable structure for a new wind energy production device

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para obtenção do grau de Mestre em Engenharia Mecânica Especialização em Concepção e Produção

Dimensionamento de um edifício metálico de ensacagem a construir numa instalação industrial

Trabalho de Projeto para obtenção do grau de Mestre em Engenharia Civil na Área de Especialização de Estruturas

Algebraic structure for interaction on mixed models

Binary operations on commutative Jordan algebras, CJA, can be used to study interactions between sets of factors belonging to a pair of models in which one nests the other. It should be noted that from two CJA we can, through these binary operations, build CJA. So when we nest the treatments from one model in each treatment of another model, we can study the interactions between sets of factors of the first and the second models.

Projeto de uma ponte atirantada rodoferroviária sobre o rio Lima, Viana do Castelo

Trabalho académico com o objetivo do autor desenvolver um estudo prévio e um projeto de uma travessia sobre o rio Lima, na cidade de Viana do Castelo constituída por uma ponte de tirantes rodoferroviária. O projeto académico visa, também, desenvolver e compreender: os conceitos básicos, as metodologias de conceção, e o funcionamento de estruturas desse género. O motivo principal da escolha do tema é a necessidade de uma alternativa à ponte Eiffel em Viana do Castelo, e juntando o facto de em Portugal não existir nenhuma obra de arte de tirantes rodoferroviária até ao presente, seria interessante estudar e projetar uma estrutura rodoferroviária de tirantes. Das diversas possibilidades de sistemas estruturais estudados, adotou-se uma ponte que acomodará 4 vias rodoviárias e 2 vias ferroviárias, com um desenvolvimento total de 660 metros, constituída por dois vãos laterais com 165 metros cada um, e com um vão central de 330 metros. A obra de arte será em semi-leque com dois planos de tirantes, ancorados a duas torres de betão em Y invertido de altura aproximadamente de 110 metros. O tabuleiro será duplo misto aço-betão, constituído por duas vigas trianguladas do tipo Warren, e por carlingas, afastadas entre si de 15 metros com secções tubulares metálicas de espessura variável. As carlingas ao nível superior suportam a laje de betão, que constitui a rodovia, e inferiormente, suportam outra laje de betão para a parte ferroviária. O trabalho inicia-se com o enquadramento conceptual geral da envolvente da obra de arte, seguidamente com apresentação da evolução histórica ao longo do tempo das pontes de tirantes, e à apresentação de algumas pontes rodoferroviárias de tirantes. É realizada uma análise preliminar, onde se estudam as restrições, as condicionantes, o local de implantação, e o sistema da configuração geométrica a adotar na conceção estrutural. São descritos todos os tipos de materiais, equipamentos a utilizar, bem como as suas características mecânicas necessárias para o cálculo estrutural. A quantificação das ações e das combinações de cálculo efetuaram-se de acordo com as normas em vigor nacionais e europeias, designadamente os Eurocódigos das várias especialidades e o Regulamento de Segurança e Ações para Estruturas de Edifícios e Pontes. Efetuou-se um pré-dimensionamento e uma otimização de vários sistemas estruturais possíveis de todos os elementos estruturais, tendo em conta variáveis de estudo como a economia e a resistência estrutural das secções, por forma a chegar à solução final. A estrutura foi discretizada e analisada num modelo estático tridimensional num programa de cálculo automático. A análise de resultados foi efetuada longitudinalmente para a verificação dos Estados Limites Últimos e Estados Limites de Utilização dos elementos estruturais que constituem a ponte. Foi ainda efetuada uma estimativa orçamental da ponte no rio Lima na cidade de Viana do Castelo.

Genetic structure of Neisseria meningitidis serogroup C epidemic strains in South Brazil

In the present study we report the results of an analysis, based on serotyping, multilocus enzyme electrophoresis (MEE), and ribotyping of N. meningitidis serogroup C strains isolated from patients with meningococcal disease (MD) in Rio Grande do Sul (RS) and Santa Catarina (SC) States, Brazil, as the Center of Epidemiology Control of Ministry of Health detected an increasing of MD cases due to this serogroup in the last two years (1992-1993). We have demonstrated that the MD due to N.meningitidis serogroup C strains in RS and SC States occurring in the last 4 years were caused mainly by one clone of strains (ET 40), with isolates indistinguishable by serogroup, serotype, subtype and even by ribotyping. One small number of cases that were not due to an ET 40 strains, represent closely related clones that probably are new lineages generated from the ET 40 clone referred as ET 11A complex. We have also analyzed N.meningitidis serogroup C strains isolated in the greater São Paulo in 1976 as representative of the first post epidemic year in that region. The ribotyping method, as well as MEE, could provide useful information about the clonal characteristics of those isolates and also of strains isolated in south Brazil. The strains from 1976 have more similarity with the actual endemic than epidemic strains, by the ribotyping, sulfonamide sensitivity, and MEE results. In conclusion, serotyping with monoclonal antibodies (C:2b:P1.3), MEE (ET 11 and ET 11A complex), and ribotyping by using ClaI restriction enzyme (Rb2), were useful to characterize these epidemic strains of N.meningitidis related to the increased incidence of MD in different States of south Brazil. It is mostly probable that these N.meningitidis serogroup C strains have poor or no genetic corelation with 1971-1975 epidemic serogroup C strains. The genetic similarity of members of the ET 11 and ET 11A complex were confirmed by the ribotyping method by using three restriction endonucleases.

Sigla WEBGIS portal: an open source Web-based GIS application for the portuguese bluetongue Entomologiacal surveillance program.

Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Ciência e Sistemas de Informação Geográfica

China's space program : a new tool for PRC "soft power" in international relations?

When China launched an anti-satellite (ASAT) weapon in January 2007 to destroy one of its inactive weather satellites, most reactions from academics and U.S. space experts focused on a potential military “space race” between the United States and China. Overlooked, however, is China’s growing role as global competitor on the non-military side of space. China’s space program goes far beyond military counterspace applications and manifests manned space aspirations, including lunar exploration. Its pursuit of both commercial and scientific international space ventures constitutes a small, yet growing, percentage of the global space launch and related satellite service industry. It also highlights China’s willingness to cooperate with nations far away from Asia for political and strategic purposes. These partnerships may constitute a challenge to the United States and enhance China’s “soft power” among key American allies and even in some regions traditionally dominated by U.S. influence (e.g., Latin America and Africa). Thus, an appropriate U.S. response may not lie in a “hard power” counterspace effort but instead in a revival of U.S. space outreach of the past, as well as implementation of more business-friendly export control policies.

Remuneration Structure Definition for Distributed Generation Units and Demand Response Participants Aggregation

The implementation of competitive electricity markets has changed the consumers’ and distributed generation position power systems operation. The use of distributed generation and the participation in demand response programs, namely in smart grids, bring several advantages for consumers, aggregators, and system operators. The present paper proposes a remuneration structure for aggregated distributed generation and demand response resources. A virtual power player aggregates all the resources. The resources are aggregated in a certain number of clusters, each one corresponding to a distinct tariff group, according to the economic impact of the resulting remuneration tariff. The determined tariffs are intended to be used for several months. The aggregator can define the periodicity of the tariffs definition. The case study in this paper includes 218 consumers, and 66 distributed generation units.

A inteligência emocional na formação em gestão da saúde : estudo de caso e proposta de modelo de avaliação

RESUMO - Introdução: A Inteligência Emocional (IE) é considerada um factor preditivo de sucesso, mais significativo do que outros tipos de inteligência e o seu estudo tem recebido cada vez maior relevância com o objectivo de aumentar os níveis de desempenho em gestão (Goleman, 2009). O desenvolvimento da IE no âmbito da formação em gestão apresenta resultados contraditórios sendo necessário confirmar o potencial de desenvolvimento da IE em programas de formação específicos. Objectivos: Confirmar a importância da IE para a gestão da saúde e perceber o seu potencial de desenvolvimento em programas de formação específicos; analisar o módulo opcional de Emoção, Liderança e Coaching na Gestão em Saúde; e construir uma proposta de modelo que avalie se a participação nessa Unidade Curricular permite aumentar os níveis de IE. Metodologia: Realizou-se uma revisão da literatura, que permitiu ter acesso aos conceitos e teorias e, posteriormente, o estudo de caso do módulo opcional que permitiu compará-lo com outras teorias existentes. Finalmente, construiu-se uma proposta de modelo de avaliação da IE, com um desenho quasi-experimental. Conclusões: A IE é um factor essencial para o sucesso, principalmente na Gestão da Saúde, pelas características do mercado e das organizações. Os instrumentos de avaliação da IE com recurso à medição de competências são os que apresentam menos limitações. O peso do módulo opcional no Curso de Mestrado em Gestão da Saúde, é pouco significativo (3,33% dos ECTS) e apenas 36,6% dos alunos o frequentaram. A estrutura do módulo está alinhada com as directrizes de outras teorias, mas a sua curta duração poderá constituir uma limitação. Sugere-se a criação de apoio tutorial individualizado e prolongado. O modelo de avaliação proposto representa a primeira tentativa de avaliação do desenvolvimento da IE na formação em Gestão da Saúde em Portugal e a sua aplicação permitiria a o aprimoramento do potencial de desenvolvimento das competências dos gestores. ---------------------------------- ABSTRACT - Introduction: Emotional Intelligence (EI) is the most predictive factor of success when compared with other types of intelligence. Since it is believed to increase performance levels, EI study has been given more relevance (Goleman, 2009). EI development studies show contradictory results, becoming necessary to prove the benefits of the development programs. Purposes: This study aimed to confirm the importance of the EI in health care management; to perceive the EI development potential of specific programs; to analyze the optional curricular unit of Emotion, Coaching and Leadership in Health Management; and to build a model that proposes to evaluate the student’s EI development. Methods: After the Literature Revision, the Case Study of the Curricular Unit allowed to compare it with other existing theories. The Model of EI evaluation consists on a quasi-experimental study. Conclusions: EI is an essential factor for success, mainly in Health Care Management, because of its market and organizations characteristics. The ability instruments of EI evaluation are those which show the least limitations. The Curricular Unit represents only 3,33% of the ECTS provided by this Health Management Master. Only 36.6% of master’s students chose to participate in this curricular unit. The structure of the curricular unit is lined up with the guide-lines of other theories. However, being a 6 weeks program, it could represent a limitation. It is suggested to create an individual and longitudinal tutorial support. The EI evaluation model proposed represents the first attempt to evaluate de EI development in Health Management programs in Portugal. Its application could increase the manager’s development efficacy.

Evolution of Drug Resistance: Insight on TEM β-Lactamases Structure and Activity and β-Lactam Antibiotics

Since the discovery of the first penicillin bacterial resistance to β-lactam antibiotics has spread and evolved promoting new resistances to pathogens. The most common mechanism of resistance is the production of β-lactamases that have spread thorough nature and evolve to complex phenotypes like CMT type enzymes. New antibiotics have been introduced in clinical practice, and therefore it becomes necessary a concise summary about their molecular targets, specific use and other properties. β-lactamases are still a major medical concern and they have been extensively studied and described in the scientific literature. Several authors agree that Glu166 should be the general base and Ser70 should perform the nucleophilic attack to the carbon of the carbonyl group of the β-lactam ring. Nevertheless there still is controversy on their catalytic mechanism. TEMs evolve at incredible pace presenting more complex phenotypes due to their tolerance to mutations. These mutations lead to an increasing need of novel, stronger and more specific and stable antibiotics. The present review summarizes key structural, molecular and functional aspects of ESBL, IRT and CMT TEM β-lactamases properties and up to date diagrams of the TEM variants with defined phenotype. The activity and structural characteristics of several available TEMs in the NCBI-PDB are presented, as well as the relation of the various mutated residues and their specific properties and some previously proposed catalytic mechanisms.

An Exercise Program Improves Health-Related Quality of Life of Workers

Low back problems are associated with decreased quality of life. Specific exercises can improve quality of life, resulting in better professional performance and functionality. The purpose of this study was to evaluate the effect of following a 21-month exercise program on the quality of life of warehouse workers. The population included 557 male warehouse workers from a food distribution company in Oporto, Portugal. Upon application of the selection criteria, 249 workers were deemed eligible, which were randomized into two groups (125 in the intervention group and 124 in the control group). Then, subjects were asked to volunteer for the study, the sample being formed by 229 workers (112 in the intervention group and 117 in the control group). All subjects completed the SF-36 questionnaire prior to beginning the program and on the 11th and 21st months following it. The exercises were executed in the company facilities once a day for 8 min. Data were analyzed using SPSS® 17.0 for Windows®. After 11 months of following the exercise program, there was an increase in all scores for the experimental group, with statistically significant differences in the dimensions physical functioning (0.019), bodily pain (0.010), general health (0.004), and rolephysical (0.037). The results obtained at the end of the study (21 months) showed significant improvements in the dimensions physical functioning (p = 0.002), rolephysical (p = 0.007), bodily pain (p = 0.001), social functioning (p = 0.015), role-emotional (p = 0.011), and mental health (p = 0.001). In the control group all dimensions showed a decrease in mean scores. It can be concluded that the implementation of a low back specific exercise program has changed positively the quality of life of warehouse workers.

The Crystal Structure of the Escherichia coli Autoinducer-2 Processing Protein LsrF

PLOS ONE, 4(8):ARTe6820

Influence of commercially available polyimide and formation conditions on the performance and structure of asymmetric polyimide organic solvent nanofiltration membranes

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para a obtenção do grau de Mestre em Engenharia Química e Bioquímica