Why the Open Method of Coordination (OMC) is bad for you: a letter to the EU. Research Papers in Law, 5/2006

From the Introduction. The aim of the present “letter” is to provoke, rather than to prove. It is intended to further stimulate the – already well engaged – scientific dialogue on the open method of coordination (OMC).1 This explains why some of the arguments put forward are not entirely new, while others are overstretched. This contribution, belated as it is entering into the debate, has the benefit of some hindsight. This hindsight is based on three factors (in chronological order): a) the fact that the author has participated himself as a member of a national delegation in one of the OMC-induced benchmarking exercises (only to see the final evaluation report getting lost in the Labyrinth of the national bureaucracy, despite the fact that it contained an overall favorable assessment), as well as in a OECD led exercise of coordination, concerning regulatory reform; b) the extremely rich and knowledgeable academic input, offering a very promising theoretical background for the OMC; and c) some recent empirical research as to the efficiency of the OMC, the accounts of which are, to say the least, ambiguous. This recent empirical research grounds the basic assumption of the present paper: that the OMC has only restricted, if not negligible, direct effects in the short term, while it may have some indirect effects in the medium-long term (2). On the basis of this assumption a series of arguments against the current “spread” of the OMC will be put forward (3). Some proposals on how to neutralize some of the shortfalls of the OMC will follow (4).

Why a more accurate EU definition of SMEs matters. ECMI Commentary No. 35, 15 November 2013

As part of the European Union’s commitment to deliver greater access to finance for small- and medium-sized enterprises (SMEs), EU policy-makers will have to deal with a fragmented market landscape and responses by individual member states to address failures. On the basis of some early evidence, this Commentary calls for a rethinking on the part of the EU of its definition of an SME, which currently does not take into account the internal market dimension. A more accurate definition, reflecting the internal market and the stages of evolution of a firm and its financing needs, would allow better benchmarking and a comparison of policy responses that often claim to address market failures in SME finance.

Gestão da experiência de compra: o caso Dama de Copas

Esta investigação pretende entender de que forma as marcas podem utilizar uma estratégia baseada em proporcionar experiências e até que ponto essa estratégia pode contribuir para a sua satisfação e lealdade. Abordando um estudo de caso real - a marca Dama de Copas - será feita uma análise aos elementos diferenciadores do ponto de venda, avaliando a chamada in-store experience e compreendendo de que forma esta influencia as consumidoras. Para isso o estudo será iniciado com uma revisão literária em que se desenvolverão os conceitos associados ao tema, seguido da abordagem metodológica que, apesar de ser qualitativa, com recurso a observações, recorre à utilização de um inquérito para objetivar as questões relacionadas com a satisfação e lealdade. Nesse sentido, foi possível concluir que os diferentes elementos experienciais da loja são capazes de proporcionar bons momentos aos seus clientes, tendo estes influencia no seu nível de satisfação e, consequentemente, no sentimento de lealdade para com a marca. Esta investigação tem ainda um contributo importante para a marca em questão uma vez que, faz uma análise das estratégias utilizadas por outras marcas, através de um benchmarking, extraindo-se daí, um conjunto de sugestões e recomendações que se poderão mostrar relevantes para o negócio.

Relatório de Estágio: Lopes Garcia Consultores, Lda.

As organizações estão sujeitas a fortes pressões competitivas e, por isso, a sua gestão é um desafio constante. Têm que criar mecanismos capazes de aumentar os seus níveis de competitividade, eficiência e eficácia. É por isso que o Balanced Scorecard e o Benchmarking têm vindo a assumir, cada vez, mais, um papel fundamental na implementação e comunicação da estratégia. É fundamental gerir com base em horizontes de curto, médio e longo prazo, definindo estratégias e objetivos, apoiadas nas vantagens competitivas e nos fatores críticos de sucesso que cada organização possui. Para que seja possível alcançar esta proeza, é impreterível gerir com métodos, observações, análise, rigor, rapidez e perspicácia, e apoiar-se sempre em ferramentas de gestão, para que tudo esteja devidamente planificado e estruturado e todos os membros da organização se encontrem enquadrados e em sintonia com os objetivos da organização. O presente trabalho pretende contribuir para uma melhor compreensão do controlo de gestão, através da utilização de duas poderosas ferramentas como são o Balanced Scorecard e Benchmarking, mostrando a forma como pode ser aplicado em micro, pequenas e médias empresas, dotando-as de fortes vantagens competitivas.

Molecular characterization of the microbial species that colonize human ileal and colonic mucosa by using 16S rDNA sequence analysis

Aim: The aim of this study was to characterize the bacterial community adhering to the mucosa of the terminal ileum, and proximal and distal colon of the human digestive tract. Methods and Results: Pinch samples of the terminal ileum, proximal and distal colon were taken from a healthy 35-year-old, and a 68-year-old subject with mild diverticulosis. The 16S rDNA genes were amplified using a low number of PCR cycles, cloned, and sequenced. In total, 361 sequences were obtained comprising 70 operational taxonomic units (OTU), with a calculated coverage of 82.6%. Twenty-three per cent of OTU were common to the terminal ileum, proximal colon and distal colon, but 14% OTU were only found in the terminal ileum, and 43% were only associated with the proximal or distal colon. The most frequently represented clones were from the Clostridium group XIVa (24.7%), and the Bacteroidetes (Cytophaga-Flavobacteria-Bacteroides ) cluster (27.7%). Conclusion: Comparison of 16S rDNA clone libraries of the hindgut across mammalian species confirms that the distribution of phylogenetic groups is similar irrespective of the host species. Lesser site-related differences within groups or clusters of organisms, are probable. Significance and Impact: This study provides further evidence of the distribution of the bacteria on the mucosal surfaces of the human hindgut. Data contribute to the benchmarking of the microbial composition of the human digestive tract.

An internet GIS and spatial model to benchmark local government socio-economic performance

This paper develops an Internet geographical information system (GIS) and spatial model application that provides socio-economic information and exploratory spatial data analysis for local government authorities (LGAs) in Queensland, Australia. The application aims to improve the means by which large quantities of data may be analysed, manipulated and displayed in order to highlight trends and patterns as well as provide performance benchmarking that is readily understandable and easily accessible for decision-makers. Measures of attribute similarity and spatial proximity are combined in a clustering model with a spatial autocorrelation index for exploratory spatial data analysis to support the identification of spatial patterns of change. Analysis of socio-economic changes in Queensland is presented. The results demonstrate the usefulness and potential appeal of the Internet GIS applications as a tool to inform the process of regional analysis, planning and policy.

Outpatient management of abnormal smears

Objectives: To review the results of the first 403 women treated at the Abnormal Smear and Colposcopy Unit with special reference to the utility, efficacy, acceptability and economy of in-office treatment of cervical lesions by large loop or Fischer cone excision. Design: Retrospective chart review of consecutive patients treated following, referral with an abnormal smear or abnormal cervical morphology, between 1 September 1996 and I August 2001. Setting: Inner city private practice. Sample: A total of 403 consecutive General Practitioner referred women. Methods: Details of referral smear result, colposcopically directed biopsy result, subsequent treatment type and histological result including assessability number of specimens submitted, complications and follow-up assessment were extracted at chart review. Costs of public hospital inpatient and outpatient care, supplied by the Casemix and Clinical Benchmarking Service, Mater Miseraecordae Public Hospitals (with permission to publish), were compared with Medicare rebates. Main outcome measures: A total of 187 women were treated by large loop excision of the transformation zone, and 216 by Fischer cone excision. The number of women who were treated as outpatients under local anaesthetic were 395, while eight patients were treated under general anaesthesia as inpatients. There was poor correlation between referring smear, biopsy and subsequent treatment results. Eight patients had abnormal cytology at follow-up, of whom two have been retreated. Three patients had primary or secondary bleeding requiring treatment and two developed cervical stenosis. Outpatient private practice treatment of women with abnormal smears allows significant savings to the public purse over public or private hospital care. Conclusions: Outpatient treatment of women with abnormal smears, using the Fischer cone technique, is safe, wen accepted, effective and the most cost efficient solution to this public health problem.

Outcome measurement in Australian rehabilitation environments

Objective: To determine the frequency and pattern of methods of outcome assessment used in Australian physical rehabilitation environments. Design: Postal survey. Methods: A questionnaire on service type, staffing, numbers of adults treated and outcome measures used for 7 conditions related to injury and road trauma as well as stroke and neuromuscular disorders was sent to 973 services providing adult physical rehabilitation treatment. Results: Questionnaires were completed by 440 service providers for a response rate of 45%, similar to that reported in a recent European survey reported in this journal. A small number of measures were reported as in use by most respondents, while a large number of measures were used by a few respondents. Measures of physical changes were used more frequently than those of generic well-being or quality of life. Ease of use and reporting to other professionals were cited as the most important reasons in selection of outcome measures. Conclusion: This Australian-wide survey detected considerable heterogeneity in outcome measurement procedures used in rehabilitation environments. While the goal of measurement may vary between providers and differ between conditions, the results highlight opportunities for harmonization, benchmarking and measurement of health-related quality of life.

Modelling of two-stage anaerobic digestion using the IWA Anaerobic Digestion Model No. 1 (ADM1)

The aim of the study presented was to implement a process model to simulate the dynamic behaviour of a pilot-scale process for anaerobic two-stage digestion of sewage sludge. The model implemented was initiated to support experimental investigations of the anaerobic two-stage digestion process. The model concept implemented in the simulation software package MATLAB(TM)/Simulink(R) is a derivative of the IWA Anaerobic Digestion Model No.1 (ADM1) that has been developed by the IWA task group for mathematical modelling of anaerobic processes. In the present study the original model concept has been adapted and applied to replicate a two-stage digestion process. Testing procedures, including balance checks and 'benchmarking' tests were carried out to verify the accuracy of the implementation. These combined measures ensured a faultless model implementation without numerical inconsistencies. Parameters for both, the thermophilic and the mesophilic process stage, have been estimated successfully using data from lab-scale experiments described in literature. Due to the high number of parameters in the structured model, it was necessary to develop a customised procedure that limited the range of parameters to be estimated. The accuracy of the optimised parameter sets has been assessed against experimental data from pilot-scale experiments. Under these conditions, the model predicted reasonably well the dynamic behaviour of a two-stage digestion process in pilot scale. (C) 2004 Elsevier Ltd. All rights reserved.

London-van der Waals adhesiveness of rough particles

Van der Waals forces often dominate interactions and adhesion between fine particles and, in turn, decisively influence the bulk behaviour of powders. However, so far there is no effective means to characterize the adhesive behaviour of such particles. A complication is that most powder particles have rough surfaces, and it is the asperities on the surfaces that touch, confounding the actual surface that is in contact. Conventional approaches using surface energy provide limited information regarding adhesion, and pull-off forces measured through atomic force microscope (AFM) are highly variable and difficult to interpret. In this paper we develop a model which combines the Rumpf-Rabinovich and the JKR-DMT theories to account simultaneously for the effects of surface roughness and deformation on adhesion. This is applied to a 'characteristic asperity' which may be easily obtained from AFM measurements. The concept of adhesiveness, a material property reflecting the influences of elastic deformability, surface roughness, and interfacial surface energy, is introduced as an efficient and quantitative measure of the adhering tendency of a powder. Furthermore, a novel concept of specific adhesiveness is proposed as a convenient tool for characterizing and benchmarking solid materials. This paper provides an example to illustrate the use of the proposed theories. (c) 2005 Elsevier B.V. All rights reserved.

Spatial indexing for scalability in FCA

The paper provides evidence that spatial indexing structures offer faster resolution of Formal Concept Analysis queries than B-Tree/Hash methods. We show that many Formal Concept Analysis operations, computing the contingent and extent sizes as well as listing the matching objects, enjoy improved performance with the use of spatial indexing structures such as the RD-Tree. Speed improvements can vary up to eighty times faster depending on the data and query. The motivation for our study is the application of Formal Concept Analysis to Semantic File Systems. In such applications millions of formal objects must be dealt with. It has been found that spatial indexing also provides an effective indexing technique for more general purpose applications requiring scalability in Formal Concept Analysis systems. The coverage and benchmarking are presented with general applications in mind.

Os desafios da gestão das IPSS face aos serviços prestados: uma proposta de inovação

As IPSS são instituições particulares de solidariedade social. São instituições sem fins lucrativos que, embora não sendo instituições constituídas pelo Estado ou por outro organismo público, podem usufruir do seu apoio. Os seus objetivos visam responder às necessidades da sociedade de uma forma transversal, oferecendo apoio social às famílias, crianças, jovens e idosos e visando a integração e bem-estar da sociedade (Instituto da Segurança Social, 2013). O presente estudo focou-se no âmbito das respostas oferecidas à terceira idade, mais concretamente através do serviço prestado nos centros de convívio. Procurou-se analisar as práticas existentes, identificar as eventuais boas práticas e perceber qual a sua frequência. Em complemento, procurou-se ainda compreender se existe abertura para a mudança e para a inovação na gestão deste tipo de centros. Como metodologia de investigação recorreu-se à elaboração e tratamento de inquéritos feitos aos utentes e técnicos dos centros de convívio do concelho de Barcelos, presentes na Carta Social de Barcelos. Para identificar as boas práticas fez-se um exercício do Benchmarking, ferramenta de gestão que, enquanto instrumento de comparação das Boas Práticas, surge como recurso para comparar e procurar no seio destas instituições as boas práticas (Costa, 2009). O estudo permitiu concluir que existe comunicação entre as diferentes instituições, havendo entre algumas delas um efetivo trabalho em rede com vista a melhorar o desempenho e as respostas que podem ser oferecidas. A satisfação dos utentes dos centros permitiu ainda concluir que existem efetivamente boas práticas e que essas boas práticas são também reconhecidas no seio de outros centros, sendo adaptadas à realidade dos mesmos.

Measuring performance of virtual learning environment system in higher education

Purpose – The purpose of this paper is to measure the performance of commercial virtual learning environment (VLE) systems, which helps the decision makers to select the appropriate system for their institutions. Design/methodology/approach – This paper develops an integrated multiple criteria decision making approach, which combines the analytic hierarchy process (AHP) and quality function deployment (QFD), to evaluate and select the best system. The evaluating criteria are derived from the requirements of those who use the system. A case study is provided to demonstrate how the integrated approach works. Findings – The major advantage of the integrated approach is that the evaluating criteria are of interest to the stakeholders. This ensures that the selected system will achieve the requirements and satisfy the stakeholders most. Another advantage is that the approach can guarantee the benchmarking to be consistent and reliable. From the case study, it is proved that the performance of a VLE system being used at the university is the best. Therefore, the university should continue to run the system in order to support and facilitate both teaching and learning. Originality/value – It is believed that there is no study that measures the performance of VLE systems, and thus decision makers may have difficulties in system evaluation and selection for their institutions.

Maximising the economic and social impact of Six Sigma

This paper reports on how Six Sigma training can be made more effective. The research is empirically based. To date it has engaged with over 100 respondents from 60 different organisations around the world. The questionnaire has been derived from leading refereed sources and expert practitioner experience and addresses both success factor and tools issues from three perspectives: (i) academic, (ii) training, and (iii) practice to help maximise economic and social impact of programmes. This topic is important because the popularity of Six Sigma adoption in organisations has grown dramatically over recent years. This is probably because many accounts of great cost savings and quality improvements have been published by major international companies. However, other companies striving to emulate this success are finding that effective implementation needs experienced and well trained individuals. To date, there have been few such surveys and this work-in-progress benchmarking study provides unique insight.