Measuring the influence of customer-based store brand equity in the purchase intention

[EN] Store brands account for and important market share in the Spain and a further increase in expected in the next years due to the downturn. However, there is lack of research on store brand customer-based Brand Equity. This study attempts to propose an integrated model of Brand Equity in store or retailer brands, based on Aaker s well-known conceptual model. We propose a consumer-based model, including the main sources or dimensions of Brand Equity and considering the intention to purchase as a consequence. Based on a sample of 362 consumers and 5 store brands, structural equation modeling is used to test research hypotheses. The results obtained reveal that store brand awareness, loyalty along with store brand perceived quality have a significant influence on consumers intention to purchase store brands. Our study suggests that marketers and marketing managers from retailing companies should carefully consider the Brand Equity components when designing their brand strategies, and develop marketing activities in order to enhance their brands awareness.

Understanding function and function-to-form evolution

This is a report on a workshop held at Cambridge University Engineering Design Centre, 17-10 June 1992. This workshop was held to discuss the issue of 'function' and 'function-to-form' evolution in mechanical design. The authors organised this workshop as they felt that their understanding of these topics was incomplete and that discussions between researchers might help to clarify some key issues.

The topic chosen for the workshop proved to be a stimulating one. The term 'function' is part of a designer's daily vocabulary, however there is poor agreement about its definition. In order to develop computer systems to support product evolution, a precise definition is required. Further the value of 'function' and 'function-to-form' evolution as a good choice of workshop topic is evident from the lack of firm conclusions that resulted from the sessions. This lack of consensus made for lively discussion and left participants questioning many of their preconceived ideas.

Attendance at the workshop was by invitation only. A list of the participants (not all those invited could attend due to time and financial constraints) is given in Appendix 1.

Understanding Density in an Uneven City, Santiago de Chile: Implications for Social and Environmental Sustainability

Efforts to promote infill development and to raise densities are growing in many cities around the world as a way to encourage urban sustainability. However, in cities polarized along socio-economic lines, the benefits of densification are not so evident. The aim of this paper is to discuss some of the contradictions of densification in Santiago de Chile, a city characterized by socio-spatial disparities. To that end, we first use regression analysis to explain differences in density rates within the city. The regression analysis shows that dwelling density depends on the distance from the city center, socioeconomic conditions, and the availability of urban attributes in the area. After understanding the density profile, we discuss the implications for travel and the distribution of social infrastructures and the environmental services provided by green areas. While, at the metropolitan scale, densification may favor a more sustainable travel pattern, it should be achieved by balancing density rates and addressing spatial differences in the provision of social services and environmental amenities. We believe a metropolitan approach is essential to correct these spatial imbalances and to promote a more sustainable and socially cohesive growth pattern.

Gestão de relacionamento com os clientes em um ambiente automatizado: estudo de caso em um escritório de contabilidade

O entendimento das necessidades dos clientes tornou-se mandatório para sobreviver em um mercado globalizado e altamente competitivo. Por isso, o conceito de gestão de relacionamento com os clientes é fundamental para as empresas. Atualmente, as organizações buscam recursos para atrair, reter e cultivar os clientes. Neste sentido, os escritórios de contabilidade estão investindo no aperfeiçoamento dos métodos de interação com os clientes. Uma maneira diferenciada é a utilização de soluções tecnológicas. Assim, o presente estudo teve por objetivo analisar as estratégias utilizadas por um escritório de contabilidade automatizado para gerir o relacionamento com os seus clientes. Além disso, o objetivo específico foi sugerir estratégias que possam ser aplicadas em escritórios de contabilidade. O estudo foi classificado como uma pesquisa aplicada e exploratória. Para a coleta de dados foi realizado um estudo de caso por meio de uma entrevista semi-estruturada com um empresário de um escritório contábil. A pesquisa constatou que o uso de ferramentas tecnológicas proporciona facilidade de acesso ao escritório, rapidez no negócio e no processo decisório dos clientes. As sugestões de estratégias elencadas no estudo permitem aprimorar os canais de interação dos escritórios de contabilidade, incentivar o uso das soluções tecnológicas e facilitar as tomadas de decisões empresarias por meio das demonstrações financeiras geradas.