Interaction between information systems and work in the Brazilian banking sector

This article presents the results of a research to understand the conditions of interaction between work and three specific information systems (ISs) used in the Brazilian banking sector. We sought to understand how systems are redesigned in work practices, and how work is modified by the insertion of new systems. Data gathering included 46 semi-structured interviews, together with an analysis of system-related documents. We tried to identify what is behind the practices that modify the ISs and work. The data analysis revealed an operating structure: a combination of different practices ensuring that the interaction between agents and systems will take place. We discovered a structure of reciprocal conversion caused by the increased technical skills of the agent and the humanization of the systems. It is through ongoing adjustment between work and ISs that technology is tailored to the context and people become more prepared to handle with technology.

Learning and Knowledge in the Context of Absorptive Capacity

Develop a new model of Absorptive Capacity taking into account two variables namely Learning and knowledge to explain how companies transform information into knowledge

Prestação de serviços de assessoria e fiscalização da obra de "reabilitação das coberturas, acessibilidades e segurança da antiga escola Veiga Beirão - Palácio Valadares, em Lisboa"

O presente relatório diz respeito a um estágio de natureza profissional realizado com o objectivo de constituir Trabalho Final de Mestrado para obtenção do grau de Mestre em Engenharia Civil no perfil de Edificações, do Instituto Superior de Engenharia de Lisboa. O estágio subordinado ao tema “Prestação de serviços de Assessoria, Fiscalização e Coordenação de Segurança da Obra de REABILITAÇÃO DAS COBERTURAS, ACESSIBILIDADES E SEGURANÇA DA ANTIGA ESCOLA VEIGA BEIRÃO – PALÁCIO VALADARES, EM LISBOA”, decorreu na Pengest – Planeamento, Engenharia e Gestão, S.A., empresa vocacionada para a prestação de serviços de Assessoria, Gestão, Coordenação e Fiscalização de Obras, sector no qual possui vasta e diversificada experiência, e reconhecidos mérito e competência. O objectivo da empreitada é o de recuperação deste imóvel, intervenção necessária à instalação no local da Exposição “República e Ensino” enquadrada no âmbito das Comemorações do Centenário da República. A empreitada foi adjudicada ao Empreiteiro Teixeira Duarte, S.A, pelo valor de €998.072,76. O prazo é de 4,5 meses prevendo-se a conclusão para 18 de Março de 2010. Embora a proposta de estágio tenha decorrido no início de 2010, no âmbito do tema que viria a ser proposto e de forma a integrar a Estagiária numa empresa em pleno funcionamento, o estágio teve início aquando do início da empreitada, em Novembro de 2009. Exceptuando os trabalhos de montagem da grua-torre e dos andaimes para a cobertura provisória, que decorreram antes da consignação, foi acompanhado todo o processo de Fiscalização. A Estagiária participou na análise do Plano de Trabalhos, nas vistorias às fracções autónomas e edifícios adjacentes, nas visitas à obra e na elaboração de relatórios mensais. Acompanhou os procedimentos da Pengest no Controlo do Planeamento, da Qualidade e Financeiro. Em relação à Coordenação de Segurança em obra, por ser um tema tão vasto e específico, teve acesso aos relatórios, não tendo efectivamente participado nas actividades desenvolvidas sobre esta matéria. Sob a co-orientação da Eng.ª Isabel Vicente, responsável da Fiscalização e orientação do Eng.º José Pedro Fernandes do ISEL, a estagiária desenvolveu este estágio de forma proveitosa, sempre com o auxílio de uma equipa experiente em Gestão e Fiscalização.

Multiple-choice tests: a tool in assessing knowledge

The purpose of this paper is to analyse if Multiple-Choice Tests may be considered an interesting alternative for assessing knowledge, particularly in the Mathematics area, as opposed to the traditional methods, such as open questions exams. In this sense we illustrate some opinions of the researchers in this area. Often the perception of the people about the construction of this kind of exams is that they are easy to create. But it is not true! Construct well written tests it’s a hard work and needs writing ability from the teachers. Our proposal is analyse the construction difficulties of multiple - choice tests as well some advantages and limitations of this type of tests. We also show the frequent critics and worries, since the beginning of this objective format usage. Finally in this context some examples of Multiple-Choice Items in the Mathematics area are given, and we illustrate as how we can take advantage and improve this kind of tests.

Knowledge and technologies in innovative information systems

7th Mediterranean Conference on Information Systems, MCIS 2012, Guimaraes, Portugal, September 8-10, 2012, Proceedings Series: Lecture Notes in Business Information Processing, Vol. 129

Organization knowledge management change from a complex adaptive systems perpective with ability for ambidexeterity

We are working on the confluence of knowledge management, organizational memory and emergent knowledge with the lens of complex adaptive systems. In order to be fundamentally sustainable organizations search for an adaptive need for managing ambidexterity of day-to-day work and innovation. An organization is an entity of a systemic nature, composed of groups of people who interact to achieve common objectives, making it necessary to capture, store and share interactions knowledge with the organization, this knowledge can be generated in intra-organizational or inter-organizational level. The organizations have organizational memory of knowledge of supported on the Information technology and systems. Each organization, especially in times of uncertainty and radical changes, to meet the demands of the environment, needs timely and sized knowledge on the basis of tacit and explicit. This sizing is a learning process resulting from the interaction that emerges from the relationship between the tacit and explicit knowledge and which we are framing within an approach of Complex Adaptive Systems. The use of complex adaptive systems for building the emerging interdependent relationship, will produce emergent knowledge that will improve the organization unique developing.

The impact of night work on subjective reports of well-being: an exploratory study of health care workers from five nations

OBJECTIVE: To carry out a survey data collection from health care workers in Brazil, Croatia, Poland, Ukraine and the USA with two primary goals: (1) to provide information about which aspects of well-being are most likely to need attention when shiftwork management solutions are being developed, and (2) to explore whether nations are likely to differ with respect to the impacts of night work on the well-being of workers involved in health care work. METHODS: The respondents from each nation were sorted into night worker and non-night worker groups. Worker perceptions of being physically tired, mentally tired, and tense at the end of the workday were examined. Subjective reports of perceived felt age were also studied. For each of these four dependent variables, an ANCOVA analysis was carried out. Hours worked per week, stability of weekly work schedule, and chronological age were the covariates for these analyses. RESULTS: The results clearly support the general proposal that nations differ significantly in worker perceptions of well-being. In addition, perceptions of physical and mental tiredness at the end of the workday were higher for night workers. For the perception of being physically tired at the end of a workday, the manner and degree to which the night shift impacts the workers varies by nation. CONCLUSIONS: Additional research is needed to determine if the nation and work schedule differences observed are related to differences in job tasks, work schedule structure, off-the-job variables, and/or other worker demographic variables.

Multidimensional aspects related to shiftworkers' health and well-being

The impact of shift and night work on health shows a high inter- and intra-individual variability, both in terms of kind of troubles and temporal occurrence, related to various intervening factors dealing with individual characteristics, lifestyles, work demands, company organisation, family relations and social conditions. The way we define "health" and "well-being" can significantly influence appraisals, outcomes and interventions. As the goal is the optimisation of shiftworkers' health, it is necessary to go beyond the health protection and to act for health promotion. In this perspective, not only people related to medical sciences, but many other actors (ergonomists, psychologists, sociologists, educators, legislators), as well as shiftworkers themselves. Many models have been proposed aimed at describing the intervening variables mediating and/or moderating the effects; they try to define the interactions and the pathways connecting risk factors and outcomes through several human dimensions, which refer to physiology, psychology, pathology, sociology, ergonomics, economics, politics, and ethics. So, different criteria can be used to evaluate shiftworkers' health and well-being, starting from biological rhythms and ending in severe health disorders, passing through psychological strain, job dissatisfaction, family perturbation and social dis-adaptation, both in the short- and long-term. Consequently, it appears rather arbitrary to focus the problem of shiftworkers' health and tolerance only on specific aspects (e.g. individual characteristics), but a systemic approach appears more appropriate, able to match as many variables as possible, and aimed at defining which factors are the most relevant for those specific work and social conditions. This can support a more effective and profitable (for individuals, companies, and society) adoption of preventive and compensative measures, that must refer more to "countervalues" rather than to "counterweights".