Mediação e arbitragem: perspectivas na administração dos conflitos, em relacionamentos estratégicos interorganizacionais

This exploratory study, with the aim of bringing mediation and arbitration - which have been so far mainly discussed under the legal point of view - to the context of business management, tries to identify up to which point these services can be recognized as a valid alternative to manage conflicts in the inter-organizational strategic relationships. This kind of relationship is present in strategic alliances, joint ventures and in existing supply chains and distributions channels¿ partnerships. Analyzing the theoretical reference framework three knowledge areas were associated and integrated: conflict management and negotiation; mediation and arbitration, as the most common Alternative Dispute Resolutions-ADRs; and strategic alliances, supply chains and distribution channels. This review of literature and documents was complemented with a research among two target groups: the potential consumers of mediation and arbitration services in the organizational field; and the potential suppliers for those services. The objectives of the research were, on one side, to evaluate if the two institutes can be recognized as efficient to manage conflict between business partners, meaning, if there is an actual demand for them; and on the other hand, research also investigated if there is a concrete availability of specialized services to attend that demand. The study showed that, although incipient there is a market potential for the use of mediation and arbitration services as conflict management tools within inter-organizational strategic relationships.

Atuação organizacional socialmente responsável: o caso do grupo Nova América.

Este estudo se propôs a investigar as motivações que levaram os proprietários do Grupo Nova América a atuar de fonna socialmente responsável e os impactos dessas motivações na cultura da organização. Uma visita a estudiosos dos temas responsabilidade social, motivação e cultura organizacional, compôs o referencial teórico. A metodologia empregada foi interpretativa, buscando identificar as motivações dos proprietários do Grupo, as percepções dessas motivações pelos funcionários e como tais motivações foram incorporadas à cultura organizacional. Diante das possibilidades que impelem as empresas à prática de uma atuação socialmente responsável, as conclusões apontaram para a existência de uma efetiva consciência social e ecológica do Grupo Nova América, impactando favoravelmente na fonnatação e desenvolvimento da cultura dessa organização.

Arquitetura organizacional: uma proposta para o Hospital Geral de Ipanema

A complexidade das organizações hospitalares, sejam públicas ou privadas, tem exigido esforços contínuos de seus dirigentes na busca de melhorias nos métodos de gestão adotados. O presente trabalho tem como objetivo realizar uma análise do atual modelo de gestão de um hospital público, no caso o Hospital Geral de Ipanema. Analisa as características da estrutura organizacional e o seu impacto no desenvolvimento das atividades do Hospital. Como referencial teórico são apresentados os conceitos e ferramentas da teoria das organizações, com foco em estrutura organizacional, que dão sustentação ao estudo. Finalmente, considera que o processo de desenvolvimento gerencial das organizações públicas hospitalares, em função da experiência demonstrada, deve ser analisado considerando a necessidade de melhorias contínuas na sua estrutura organizacional e nos seus métodos de gestão.

Influência da mudança organizacional na percepção dos papéis desempenhados no trabalho: o caso do arsenal de Marinha do Rio de Janeiro

O Objetivo desta pesquisa é analisar a influência da mudança organizacional sofrida pelo Arsenal de Marinha do Rio de Janeiro (AMRJ) sobre a percepção em relação aos papéis desempenhados pelos seus servidores, dos níveis gerencial e operacional, no que tange a valores e crenças sobre o seu trabalho. Esta pesquisa constitui um estudo de caso, e se deu por meio de pesquisa de campo, de cunho qualitativo, e por isso, os dados foram analisados de forma descritivo-interpretativa sobre a avaliação documental e do seu conteúdo. Os dados primários foram obtidos a partir de análise de documentos, tais como relatórios, normas, publicações e regulamentos internos; e os dados secundários foram provenientes de entrevistas semiestruturadas; e possibilitaram averiguar as categorias analíticas envolvidas na pesquisa. As amostras para as entrevistas foram selecionadas de populações, dentro do AMRJ que fossem semelhantes ou equivalentes a populações de indústrias privadas e os sujeitos das mesmas, que, igualmente, tivessem equivalência funcional em outras indústrias ou empresas a fim de serem representativas para a composição do conteúdo da pesquisa. Os dados coletados permitiram concluir que o AMRJ ainda se encontra em processo de acomodação à mudança que se iniciou, e que o trabalho passou a ser mais gratificante para o nível gerencial, assumindo uma perspectiva de desafio e crescimento profissional a partir de um novo enfoque dado a ele, porém, para o nível operacional, devido a uma motivação decrescente e a interesses frustrados, sua percepção considera o trabalho como menos gratificante que o outro nível, apesar do sentimento positivo que tem pela instituição. Concluiu-se, também, que as mudanças são necessárias, apesar das dificuldades inerentes a ela, e influenciam a percepção das pessoas, mas podem ficar comprometidas caso não seja levado em conta que deve haver uma equivalência na distribuição, entre todos os níveis, dos benefícios que podem favorecê-la.

Estrutura organizacional versus desempenho profissional. Estudo de caso de uma autarquia federal

During the 1980¿s and the 1990¿s, the Brazilian federal government started to set up a new public administration policy called ¿managerial¿ conceived of new patterns of efficiency and effectiveness and extremelly concerned about optimizing state administration to grant best results for people. This decision has been taken due to three main reasons; (i) the worst fiscal crisis considering the last decades; (ii) exhaustion on interfering with Brazilian economy due to its opening to globalization, and (iii) extremelly deep-rooted burocratic methods. The Brazilian state reform presented as a diagnosis of the human resource government area: (i) gradual raising costs in payroll, allied to (ii) huge raising inefficiency in public services, and (iii) civil servants are unprepared to improve better responses to currents citizen demands and to adopt new methods of management based on the best professional performance and the best quality of public services. We have concluded that the federal government often tries to make civil servants redundant instead of adopting a real policy of management that would give them better conditions to improve their performance. This paper presents a concrete proposal to improve quality in civil servants performance by taking advantage of information technology and of our assumed country¿s democratization. We suggest that the Brazilian state reform must be and should be a new path of social growth and development not only in economic basis.

Gestão de carreiras na sociedade do conhecimento : uma análise de suas características no Brasil

This paper aims to identify the main characteristics undertaken by the brazilian non governmental organization (NGO's) and the political, social, economical and personal factors that have contributed for the impressive growth of these organizations which has been observed on the past two decades. The thesis defended herein is that these organizations were legitimated by the society, despite the lack of transparency that surrounds their practice. By acknowledging that the term has many meanings, and that there is no legal consolidated mark to delimit exactly what a NGO is, the research has adopted a very specific universe: the NGO's affiliated to the Associação Brasileira de Organizações Não-Governamentais (ABONG), located in Rio de Janeiro. The characteristics undertaken by the researched organizations were raised through interviews with its directors, visits to its headquarters and institutional documents that were made available. Mind makers of the Rio de Janeiro¿s society were also interviewed. The data research was also aided by the revision of the available literature. The Social Representation Theory was used in order to have a better understanding of the relationship that society has established with the NGO's. The thesis reveals that the characteristics undertaken by the NGO's are very different. In regards to the factors that have induced the growth of these organizations, we can notice a significant reduction of the States' acting. Also pointed out are the non existence of an adequate legislation, the facilities offered by the partnership established, the prevailing of a positive image for the society, the lack of inspection and the increasing social needs of the country which stand out as possible inductors of the expansion of these organizations.

Estruturação e processos isomórficos do campo organizacional de alambiques de cachaça artesanal em Bananal - SP

This work tries to comprehend, throw the prism of the Institutional Theory, the structural process of organizational field of cachaça¿s handicraft producers¿ from a Brazilian countryside region. The role of values and traditions on the determination of the structure and decision making on this industry are analyzed. It is necessary to research historic, economic and social facts, and confront them to the formation of Brazilian society to understand the field¿s formulation. An important aspect of this research is the mapping of isomorphic process and the comparison of the field¿s institutional degree, before and after the changes. It was noticed that the alteration on perception of Cachaça in the national market and the entrance of a new actor oriented by functional rationality are the major reasons for the mimetic changes on this field. As a contribution, this study confirms the applicability of Institutional Theory on analysis of specific fields and shows how this field has structured itself.

Universidade corporativa: uma reflexão sobre a aprendizagem organizacional e o seu valor para o indivíduo

One of principal goals of this work was to investigate the reasons for the growth of Corporate University in Brazil, therefore, it is concluded that the capacitation is geared towards the improvement of the performance of the organization¿s business; the dissemination of common values in the organization includes customers, suppliers and society; The investment in the trademark of the company uses the network of people committed to the organization; and the development of the innovation¿s culture and the growth within the organization. The other main objective of this study was to identify the perception of the official in relation to the University Petrobras in training and development of the individual and its consequent increase in value. For this, 5 testimonies were collected and a field research was made with the application of a closed questionnaire considering a sample of 43 respondents, which are allocated among the states of Rio de Janeiro and Sao Paulo. The research shows that 88 % of the respondents approve the conduction of teaching/learning and consequent enhancement of human potential, in line with the strategic goals of the Company, promoted by Petrobrás Corporate University. Finally, it is concluded that the Corporative University is an institution of education and training of companies that provide several learning alternatives, aligned to organizational strategies, to promote the development not only of their staff, but also of other members of the value chain of the company, as customers, suppliers and partners.

Desafios na economia do conhecimento - o caso do BNDES

Land, capital and work dictated the organizations¿ success in the industrial era. Added to these factors, the intangible assets are considered the key complement to determine business¿ sustainability in the knowledge era. The globalization creates a new dynamic in the markets and the knowledge management becomes focal point to the organizations. It becomes more common the incorporation of inter-organizational nets to improve business, in a strategy win-win where the tacit knowledge, noncodified, which is shared. More specifically, the innovation management, one of the intangible assets aspects, plays an important role in the Federal Government agenda, through the PDP and other market players. BNDES made significant progress to assist companies¿ demands in the knowledge era, among them: the adoption of the Intangible Assets BSC methodology to evaluate companies¿ credit risk and the partnership with Brightom University (UK) to train innovation management to companies¿ managers. Besides the initial steps, what are the challenges that BNDES will face from now on? In the bibliographic review, it is analyzed the competitive factors in the knowledge era, the evolution of the intangible assets concept, the consolidation of the networking as business strategy, evaluation its advantages and disadvantages, some innovation definitions and its management through the identification of the development level of the Brazilian companies¿ in this aspect. After that, it is analyzed the management tool so-called Balanced Scorecard, which is fundamental to the Intangible Assets BSC. The actions already implemented by BNDES, Sebrae and FINEP focused on the subject are identified in order to evaluate the integration level among those actions. Then, it is demonstrated the relevancy of the subject not only to BNDES, but also to society. This study faces the subject by the preparation of a diagnostic from 30 actives SMEs investments from BNDESPAR portfolio, a BNDES subsidiary, adopting the BSC methodology through questionnaire. The objective is to certify if there is enough space to elaborate an action plan focused on creating value to companies considering them intangible assets and, if it is viable, how this toll can be useful and adequate to achieve such objective. The questionnaire content, answered by the training participants in the innovation management program, is also evaluated to check the suggestions of actions to maximize the expected feedback. In the conclusion, it is verified that the tool so-called Intangible Assets BSC is adequate to the management activity of the investments in PMEs from BNDESPAR portfolio and there is enough space to adopt measures focused on creation of companies¿ value, mentioning some examples and highlighting some preliminary academicals contributions to improve the tool and also suggests other steps that BNDES can adopt to optimize the actions already implemented.

Cultura organizacional e relações de poder: mapeando a rede ferroviária federal S.A, em liquidação

o objetivo dessa dissertação é conhecer as relações de poder - fonnais e informais - existentes na Rede Ferroviária Federal S.A., em liquidação (RFFSA) e aquelas que atuam sobre a empresa. Para isso, foi utilizado o Método Etnográfico, observando-se de forma participante a cultura da empresa, complementando assim o levantamento bibliográfico sobre o Estado, sobre a burocracia - especialmente o hibridismo das empresas estatais - e sobre as relações de poder entre esses no Brasil. Concluiu-se que: os funcionários de uma empresa em liquidação não são facilmente motivados e trabalham contra os objetivos organizacionais, já que se apresenta um conflito de interesses; como o processo de liquidação da RFFSA é longo, as relações de poder infonnais se fortificam com o intuito de que a estratégia organizacional não tenha sucesso; a comunicação entre lideres e liderados não atenua os conflitos entre os objetivos organizacionais e de Recursos Humanos, dado que os empregados manipulam o discurso como forma de resistência à liquidação. De forma mais genérica, recomenda-se a redução da ingerência político-partidária na burocracia estatal, por meio de uma refonna administrativa que considere o aspecto cultural do serviço público, podendo se desenvolver a idéia de "accountability" entre os servidores.

Influência dos estilos gerenciais no clima organizacional

O presente estudo se constitui numa tentativa de analisar a questão do uso do poder e da autoridade por aqueles que exercem cargos de chefia e liderança nas empresas, presumindo-se que os executivos, em suas interações com os subordinados, exercem influência no Clima Organizacional, de acordo com seus perfis de estilo gerencial e de liderança.A importância atribuída às pesquisas de Clima Organizacional, de acordo com a metodologia da HayGroup, baseia-se no fato de que ao responder os questionários, os trabalhadores terão voz para manifestar suas críticas formais e dar Feed-Back à organização e às lideranças quanto às condições de trabalho e aspectos motivacionais.Supõe-se que o exercício da liderança é um elemento que influi e constrói o ambiente de trabalho onde as pessoas estão inseridas. Na perspectiva das teorias contnigenciais de liderança, o líder deve aprender a diagnosticar os diferentes cenários, sendo que são os líderes, em conjunto com os subordinados, os agentes que determinam o contexto.Há a expectativa de que um ambiente de trabalho adequadamente construído reduz o hiato entre a racionalidade substantiva ,desejada.Esse tema adquire relevância nessa essa pós-capitalista, quando o homem com seu capital intelectual, se constitui no único agente capaz de diferençar as empresas frente à vertiginosa velocidade das mudanças e as incertezas quanto ao futuro, em suma, à competição global estabelecida.

Acumulação de competências tecnológicas e os processos subjacentes de aprendizagem na indústria Mmtal - mecânica : o caso da empresa AGCO comércio e indústria LTDA em Santa Rosa - RS

This dissertation enfoca the relationship between technological competences accumulation and the learning underlying processes. This relationship is examined in the company AGCO Comércio and Indústria Ltda, during the period of 1970 to 2000. It is of a company metal-mechanics, agricultural machines manufacturer. In other words, the dissertation examines the processes technological learning implications for aA technological competences accumulation in the company in study. The dissertation enfoca the competences accumulation for three technological functions: processes and organization, products and equipments. The learning processes are examined to the light of four characteristic: variety, intensity, operation and interaction, from the structure existing analysis use in the literature. Based on study of individual case, this study found that the technological competences ways to accumulation in the studied company are associates to the several processes used to acquire technological knowledge and converts him in organizacional. Ademais, the simple incidence of these processes in the company didn't guarantee in the company a positive implication for the technological competences accumulation. The company accumulated level middleman-superior technological competence (level 6) to accomplish production and function products function processes and organization activities, and intermediary level (level 5) to accomplish function equipments activities. In haves to characteristic key, the learning processes introduce an oscillation differentiated along time: the variety oscillated of moderated the several; the intensity of intermittent the continuous; the operation of bad the good; and the interaction of weak the strong. Through the existing structure use in the literature, however applied to a previous studies different industry, this dissertation suggests that must there be an organized , continuous effort and integrated for the knowledge generation and sowing in every company in order to the technological training accumulation be accelerated in the company.

Investimento em treinamento e seus impacto nos conhecimentos e o retorno financeiro para a empresa: o Caso da Aracruz Celulose S. A.

The main purpose of this work is to show how the investments in training influence the financial returns of Aracruz Celulose S.A., in the period from january/1998 to december/2000. The data will be treated using quantitative and qualitative parameters. Our analyses will be based on the practical elements. In order to study the idea of investment return in terms of training and questions involving motivation, a knowledge of learning, which is in itself complex because of the varieties of learning theories which don¿t fit into the cultural models being studied, we direct our attention to the necessity of a model which understands the problems of existing conditions. For so much, the most appropriate method for the treatment of data relative to motivation, to knowledge and to learning, will be the ex post facto, because this refers to facts abready known and the researcher would be unable to control or manipulate the variables.

A relação da motivação para o trabalho com as metas do trabalhador: um estudo de caso em uma operadora de call center

Having as basic purpose, that the work motivational strategies are more efficient when elaborated directly from the worker¿s personal goals and values, the study line of this dissertation searched to identify the worker¿s motivational employee¿s profile from call center industry. The knowledge of this motivational profile makes possible the development of differentiated programs of motivation inside the organization, aiming to attend goals of diverse groups of workers. In order to achieve the considered objective, the present dissertation analyzed one of the biggest companies in call center¿s inside Brazilian market, the BrasilCenter Communications Ltda. In such a way, in the first stage of the study, a bibliographical research was carried out, with the objective to collect contributions from diverse authors on the motivation subject, and also a modern theory of values was presented, verified empirically in more than 60 countries, which identifies the people¿s motivational structure. Having as base the results of these studies, the worker¿s concept profile motivational and argued its way of evaluation in the organizations it was boarded. In the second stage, a field research was carried out, with the application of the Inventory of Values of Schwartz theory (IVS), in order to identify the employee¿s motivational profile crowded in the Center of Attendance and Services (call center) company, located in Juiz de Fora city. The analysis of the results from the field research, based on the bibliographical data, identified that the values prioritized for the call center¿s employees are the ones that serves the collective and mixing goals. This motivational profile offers some perspectives of employee¿s valuation that correspond to their goals and interests. The displayed results point respect to the centrality of the types of values benevolence, conformity, security and universalism among the participants in the sample. As the accented was more among the employees it was the search of collective results it, is concluded that the more appropriate valuation strategies are those related to the tolerance for the ideas and opinion of the others, to harmonic a organizational enviroment, the concern with the quality of life at work and the social aspects of the work.

A cultura organizacional e a liderança nos hospitais particulares de Manaus para implantação do modelo de gestão pela qualidade total

A gestão pela qualidade total-TQM é um modelo amplamente utilizado por diversas organizações em todos os setores, seja ele público, privado ou não -governamental. No Brasil, o Ministério da Saúde criou e incentiva todos os hospitais a participarem do programa de acreditação, prova cabal de que o TQM é um modelo que merece ser implementado nas unidade de saúde.