A Competitive assessment of the United States data processing services industry.

Item 231-B-1

Guidelines for the organization of commuter van programs /

Mode of access: Internet.

Feasibility study of shared ride auto transit : final report /

"September 1977."

Service and Methods Demonstrations Program report /

Documentation of the activities and accomplishments of the Service and Methods Demonstration Program for fiscal years 1979, 1980, and 1981.

The foes of our own household.

The instant need ; and the ultimate need -- Must we be brayed in a mortar before our folly depart from us? -- The children of the crucible -- Washington and Lincoln -- A square deal in law enforcement -- Industrial justice ; the tool-owner and the tool-user -- Social justice ; the brotherly court of Philadelphia -- Socialism versus social reform -- The farmer ; the corner-stone of civilization -- The word of Micah ; the religion of service -- The parasite woman ; the only indispensable citizen -- Birth reform ; from the positive, not the negative side -- Appendix A. Why we are at war ; the German horror -- Appendix B. Fair play for all Americans -- Appendix C. Murder is not debatable -- Appendix D. The "conscientious objector." -- Appendix E. The Hun within our gates -- Appendix F. Nine-tenths of wisdom is being wise in time -- Appendix G. Correspondence with the President and the secretary of war.

The story of the Twentieth Michigan infantry, July 15th, 1862 to May 30th, 1865. Embracing official documents on file in the records of the state of Michigan and of the United States referring or relative to the regiment.

"Record of service of Michigan volunteers in the civil war, 1861-1865, published under the direction of Geo. H. Brown, adjutant general," (viii, 104 p. at end) has special t.p.

Weddings; modes, manners & customs of weddings,

On cover: Delineator home institute. Department of service.

The Pittsburgh neighborhood transportation service : a summary.

"Prepared by the U.S. Department of Transportation, Urban Mass Transportation Administration, Office of Service and Management Demonstrations"--P. [10].

Employment center bus service guidelines for implementation : a new approach to commuter bus service /

Mode of access: Internet.

Notes and problems on solid geometry : [Text of C. Smith] /

Author's autograph on fly-leaf.

Service afloat;

Baltimore edition (Kelly, Piet & co., 1869) has title: Memoirs of service afloat.

My story of the Civil War and the Under-ground Railroad,

An account of service in the 44th regiment, Indiana volunteers.

The cost of allied health assessments delivered by videoconference to a residential facility for elderly people

We calculated the cost of providing allied health assessments to high-dependency residents of a rural facility for elderly people. The costs of conducting assessments via videoconferencing were compared with the costs of conducting assessments face to face. The observed costs in a three-month pilot trial were used to estimate the annual costs. Given an annual workload of 1000 occasions of service, each videoconference assessment would cost $84.93, compared with $90.25 for face-to-face assessments. Allied health assessments delivered by videoconferencing became cheaper at workloads of approximately 850 occasions of service annually. Additional increases in the workload further improved the financial viability of this approach to service delivery.

Probing expert anticipation with the temporal occlusion paradigm: Experimental investigations of some methodological issues

Two experiments were conducted to examine whether the conclusions drawn regarding the timing of anticipatory information pick-up from temporal occlusion studies are influenced by whether (a) the viewing period is of variable or fixed duration and (b) the task is a laboratory-based one with simple responses or a natural one requiring a coupled, interceptive movement response. Skilled and novice tennis players either made pencil-and-paper predictions of service direction (Experiment 1) or attempted to hit return strokes (Experiment 2) to tennis serves while their vision was temporally occluded in either a traditional progressive mode (where more information was revealed in each subsequent occlusion condition) or a moving window mode (where the visual display was only available for a fixed duration with this window shifted to different phases of the service action). Conclusions regarding the timing of information pick-up were generally consistent across display mode and across task setting lending support to the veracity and generalisability of findings regarding perceptual expertise in existing laboratory-based progressive temporal occlusion studies.

Understanding service experience in non-profit performing arts: Implications for operations and service management

Recent research in the non-profit performing arts has shown that marketing efforts designed to increase revenue from ticket sales are not achieving the results required to sustain the performing arts. This paper applies operations management analytical techniques to the non-profit performing arts to increase understanding of operational issues and inform service management strategy. The paper takes a two-study idiographic approach. Implementing a modified version of service transaction analysis (STA), Study One describes a performing arts service from provider and customer perspectives, identifies service gaps and develops an elaborated service description incorporating both perspectives. In Study Two, building on the elaborated service description and extant research, in-depth interviews are conducted to gather thick descriptions of predictors of satisfaction, value and service quality as they relate to repurchase intention (RI). Technical, functional and critical factors required to improve organizational performance are identified. Implications for operational strategy, service design and service management theory for this context are discussed. (c) 2005 Published by Elsevier B.V.