Balanced scorecard: o caso do município de Santos - gestão por resultados e planejamento estratégico

O presente trabalho pretende estabelecer um nexo entre a implantação do Programa Participação Direta nos Resultados - PDR da Prefeitura de Santos, uma das principais cidades do Estado de São Paulo e o Balanced Scorecard. Cabe esclarecer que a analise a ser feita é baseada nos resultados encontrados e já mencionados no trabalho anteriormente apresentado denominado “Incentivo à cultura de resultados: implantação do programa participação direta nos resultados”, da MPGPP-FGV Termo de Referência para Trabalho Final – 2014

Reflexões sobre a utilização do balanced scorecard na gestão da cadeia de suprimentos: um estudo de caso na unidade operacional de uma grande distribuidora de combustíveis

As organizações contemporâneas apresentam elevado grau de complexidade. A extensa cadeia de processos deve ser gerenciada de forma integrada e requer descentralização da tomada de decisões para assegurar respostas ágeis aos estímulos do ambiente competitivo. Este contexto demanda a criação de ferramentas de gestão que apoiem os gestores no atingimento dos objetivos estratégicos globais das empresas, como o modelo de referência analisado neste trabalho, que alia as métricas de gestão da cadeia de suprimentos com o conceito do Balanced Scorecard. Este trabalho objetivou, por um lado, avaliar a atual arquitetura de indicadores de desempenho da unidade operacional (UO) de uma grande distribuidora de combustíveis à luz deste modelo de referência e, por outro, testar o modelo de referência através do estudo de caso quanto à sua universalidade de aplicação por diferentes empresas. Dentre os resultados obtidos, destacam-se: a arquitetura de indicadores atual da UO está desequilibrada nas dimensões do BSC – comparada à dimensão financeira que apresenta 7 indicadores, a dimensão clientes apresenta somente 2 indicadores; identificou-se uma lacuna de 50% na relação de indicadores de desempenho da UO quando a confrontamos com o modelo de referência; para as lacunas identificadas, desenvolveu-se um plano de ação para sua incorporação à arquitetura da UO; constatou-se que 24% das métricas do modelo de referência não se aplicam à realidade da UO e; o modelo de referência não abarca itens relevantes como treinamento, engajamento e Saúde, Meio Ambiente e Segurança (SMS), primordial para a realidade da empresa, que acompanha atualmente 6 indicadores de SMS. Verificou-se, também, que o uso de um modelo de referência genérico não é o mais adequado por causa das complexidades intrínsecas de cada uma das organizações. Entretanto, o mesmo pode ser usado como um guia para verificação de suficiência dos indicadores pré-selecionados por uma determinada empresa porque indica lacunas que podem não ser percebidas no processo de seleção.

The consequences of the culture aspect and the power distance in the execution of global strategies in multinational companies in Brazil

One of the challenges presented by the current conjecture in Global Companies is to recognize and understand that the culture and levels in structure of the Power Distance in Organizations in different countries contribute, significantly, toward the failure or success of their strategies. The alignment between the implementation and execution of new strategies for projects intended for the success of the Organization as a whole, rather than as an individual part thereof, is an important step towards reducing the impacts of Power Distance (PDI) on the success of business strategies. A position at odds with this understanding by Companies creates boundaries that increase organizational chasms, also taking into consideration relevant aspects such as, FSAs (Firm-Specific Advantages) and CSAs (Country-Specific Advantages). It is also important that the Organizations based in countries or regions of low Power Distance (PDI) between its individuals be more flexible and prepared to ask and to hear the suggestions from Regional and Local Offices. Thus, the purpose of this study is to highlight the elements of effective strategy implementation considering the relevant aspects at all levels of global corporate culture that justify the influences of power distance when implementing new strategies and also to minimize the impacts of this internal business relationship. This study also recognizes that other corporate and cultural aspects are relevant for the success of business strategies so consider, for instance, the lack of alignment between global and regional/local organizations, the need for competent leadership resources, as well as the challenges that indicate the distance between the hierarchical levels ─ Headquarters and Regional Office ─ as some of the various causes that prevent the successful execution of global strategies. Finally, we show that the execution of the strategy cannot be treated as a construction solely created by the Headquarters or by only one Board and that it needs to be understood as a system aimed at interacting with the surroundings.

A fast method using a new hydrophilic–lipophilic balanced sorbent in combination with ultra-high performance liquid chromatography for quantification of significant bioactive metabolites in wines

This manuscript describes the development and validation of an ultra-fast, efficient, and high throughput analytical method based on ultra-high performance liquid chromatography (UHPLC) equipped with a photodiode array (PDA) detection system, for the simultaneous analysis of fifteen bioactive metabolites: gallic acid, protocatechuic acid, (−)-catechin, gentisic acid, (−)-epicatechin, syringic acid, p-coumaric acid, ferulic acid, m-coumaric acid, rutin, trans-resveratrol, myricetin, quercetin, cinnamic acid and kaempferol, in wines. A 50-mm column packed with 1.7-μm particles operating at elevated pressure (UHPLC strategy) was selected to attain ultra-fast analysis and highly efficient separations. In order to reduce the complexity of wine extract and improve the recovery efficiency, a reverse-phase solid-phase extraction (SPE) procedure using as sorbent a new macroporous copolymer made from a balanced ratio of two monomers, the lipophilic divinylbenzene and the hydrophilic N-vinylpyrrolidone (Oasis™ HLB), was performed prior to UHPLC–PDA analysis. The calibration curves of bioactive metabolites showed good linearity within the established range. Limits of detection (LOD) and quantification (LOQ) ranged from 0.006 μg mL−1 to 0.58 μg mL−1, and from 0.019 μg mL−1 to 1.94 μg mL−1, for gallic and gentisic acids, respectively. The average recoveries ± SD for the three levels of concentration tested (n = 9) in red and white wines were, respectively, 89 ± 3% and 90 ± 2%. The repeatability expressed as relative standard deviation (RSD) was below 10% for all the metabolites assayed. The validated method was then applied to red and white wines from different geographical origins (Azores, Canary and Madeira Islands). The most abundant component in the analysed red wines was (−)-epicatechin followed by (−)-catechin and rutin, whereas in white wines syringic and p-coumaric acids were found the major phenolic metabolites. The method was completely validated, providing a sensitive analysis for bioactive phenolic metabolites detection and showing satisfactory data for all the parameters tested. Moreover, was revealed as an ultra-fast approach allowing the separation of the fifteen bioactive metabolites investigated with high resolution power within 5 min.

Graph analysis of dream reports is especially informative about psychosis

Early psychiatry investigated dreams to understand psychopathologies. Contemporary psychiatry, which neglects dreams, has been criticized for lack of objectivity. In search of quantitative insight into the structure of psychotic speech, we investigated speech graph attributes (SGA) in patients with schizophrenia, bipolar disorder type I, and non-psychotic controls as they reported waking and dream contents. Schizophrenic subjects spoke with reduced connectivity, in tight correlation with negative and cognitive symptoms measured by standard psychometric scales. Bipolar and control subjects were undistinguishable by waking reports, but in dream reports bipolar subjects showed significantly less connectivity. Dream-related SGA outperformed psychometric scores or waking-related data for group sorting. Altogether, the results indicate that online and offline processing, the two most fundamental modes of brain operation, produce nearly opposite effects on recollections: While dreaming exposes differences in the mnemonic records across individuals, waking dampens distinctions. The results also demonstrate the feasibility of the differential diagnosis of psychosis based on the analysis of dream graphs, pointing to a fast, low-cost and language-invariant tool for psychiatric diagnosis and the objective search for biomarkers. The Freudian notion that ‘‘dreams are the royal road to the unconscious’’ is clinically useful, after all.