Comunicação organizacional em tempo de redes sociais: Natura no facebook

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Análise das mensagens postadas por Marina Silva e pelo Partido Verde no twitter nas eleições de 2010

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

A produção de texto e a prática docente em questão: uma sala de aula da 4ª série

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Broadband in Latin America: Beyond Connectivity

Incluye bibliografía

Palafitas Digitais: comunicação, convergência cultural e relações de poder em Afuá

O presente trabalho tem por objetivo analisar as questões de comunicação na Amazônia. Para isso, procuro discutir os usos sociais que os sujeitos atribuem às diferentes tecnologias envolvidas nesse processo e as relações de poder que se estabelecem nesse ambiente. Para tal exercício, entre os diferentes teóricos que subsidiam essa pesquisa, parto da proposta teórico-metodológica de Jesús Martín-Barbero (2004), que identifica na cartografia uma perspectiva de estudo mais aberta e rigorosa e que possibilita ao pesquisador experienciar as dinâmicas do objeto. Essa vivência seria a chave para apreender a materialidade social, que necessita ser experienciada para, enfim, ser analisada. E, para observar esse cenário contemporâneo, também busco apoio na obra de Henry Jenkins (2012) a fim de entender que a cultura está passando por transformações e as diferentes Tecnologias da Comunicação e Informação (TICs) estão se articulando e proporcionando aos indivíduos uma experiência diferente de interação em sociedade. Contudo, é preciso ter em vista que nem todos participam da mesma forma e, nesse sentido, Michell Foucault (1996; 2008) dá suporte a essa investigação para compreender as questões analíticas do poder em sociedade, a maneira como se manifestam as disputas em pequenas ações e como os indivíduos exercem pequenas formas de dominação entre si. A partir dessas questões é possível afirmar que a Amazônia apresenta um contexto multifacetado, onde as diferenças se inscrevem em cada parte de seu território. Afuá é um exemplo da complexidade que existe na região. Localizada no extremo norte do Arquipélago de Marajó, na Amazônia paraense, a “Veneza do Marajó” (como a cidade é chamada pelos seus moradores) tem suas ruas, casas e construções elevadas sobre palafitas que sustentam a cidade inteira sobre o leito dos rios. Neste lugar particular, a web se popularizou há poucos anos pelo sinal da telefonia móvel e proporcionou um novo cenário de interação entre os seus moradores. Mas é preciso destacar que seu sucesso está fortemente atrelado à importância que as rádios possuem no estabelecimento das relações sociais dessa comunidade. Por esse fenômeno é possível perceber como cada forma de uso das TICs está ligada as experiências que se estabelecem em sociedade. Nesse sentido, pensar a comunicação na Amazônia é um exercício que exige olhar a “natureza comunicativa” dos fenômenos sociais (FRANÇA, 2001), sem perder de vista que esses acontecimentos (FRANÇA, 2012) traduzem contextos específicos, que particularizam o lugar onde se realizam. São esses contextos que possibilitam as práticas de apropriação e os usos sociais diferentes das mídias que estão à disposição dos sujeitos, que tornam a experiência dos indivíduos um acontecimento único e singular e que permitem compreender a amplitude do processo comunicativo, que vai além da simples interação social.

Revista Follow: informação sobre redes sociais na internet

This experimental project consists of a proposal for an editorial product in a magazine format that approaches in its pages the aspects on the use of social media on internet. For the production of the reports the spheres of sociability, leisure and professional development were explored. The editorial product approached the editorials of sociability, leisure, culture, ethics, consumption, politics and sports. The influence of the social media was demonstrated in the scope of each of these editorials. The magazine, named Follow, was elaborated in order to reach readers ranging from 21 to 60 years old, with an accessible language. The first edition of Follow was concluded in November 2010, with the format 17,5 X 25,4 cm. The magazine has 40 pages of editorial content and 4 pages corresponding to the cover and back cover. Follow’s production proposed itself as a contribution to the practices of editorial innovation in the communication market

O twitter enquanto ferramenta de Relações Públicas para construir relacionamento: um estudo multicasos

Technological development in the IT and telecommunications sectors have transformed the way organizations communicate with their audiences. Social Media allow the exchange of information instantaneously, in a communication from many to many. With few studies in the area, many companies venture into the social media without a strategy and a generally end up denigrating their image itself. Thus, this study was conceived from the idea of contributing, analytically, based on the main concepts of Public Relations so the organizations effectively take advantage of their online presence to generate relationships, more specifically, on Twitter.Twitter is a social media with a mature public, requiring dynamics of information and quick answers, based on dialogue, referring to the idea of text messages (SMS). To better expose the results of this research, three organizations with expertise in twitter were chosen: Bradesco , Positivo Informática and Ponto Frio. The choice of case studies was based on the different segments that each one operates and that they are large companies with reputable commercial operations in the Brazilian scenario. To analyze their profiles, several authors were studied, like Fábio França, Maria Aparecida Ferrari, Margarida Kunsch e Marlene Machiori.The intent of the analysis of the Twitter profiles of these organizations is to understand whether they are using strategies for creating and maintaining relationships with your followers and how this occurs from specific categories, as other companies have committed serious errors and impairing their business because of mismanagement in social media. Therefore, the profiles were analyzed from the netnográfica methodology. As a result, it was observed that organizations have not yet developed the character of relationships in social media , treating this channel as another advertising channel It was observed that Positivo Informática has no specific strategy for Twitter...

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Relações públicas e mídias sociais: o desafio de construir relacionamentos na era da hiperconexão

This proposed project is to analyze the strategies for building and maintaining relationships, as well as the possibilities of intervention of the public relations in the virtual world. For this purpose, we used the multicase study of beer brands - Devassa, Nova Schin, Heineken, Skol and Brahma - to verify their roles in the communication process in their social media channels. Analyses were based on communication theories covering concepts such as the Excellence in Public Relations, the questioning about the definition of public flashing and discussion about the processes of interaction mediated by the Internet. The evaluation of the channels covered the period of 30 days and that the end of the checks it was found that most brands promote specific actions with surface interconnections between media channels, referring only to the effectiveness of social networks like Twitter, Facebook and Orkut in order to consolidate of relationships

Relações públicas e o consumidor: comunicação organizacional nas mídias sociais

The objective of this study was to find and discuss the possibilities of action of a public relations professional in social media, taking as an example, the most popular, Facebook and Twitter, to work the organizational communication with the public consumer. Social media are gaining more followers, who are seeking information on companies before consuming your products or hire your services, getting attention for any kind of promotion or crisis of this organization. We saw how public relations mediate communication between company and consumer, being responsible for the clear, objective and correct posting of your organization in social media

Facebook e Twitter Todateen: fortalecimento da identidade de uma marca já consolidada na mídia impressa

The society went through several transformations, especially technological. With the democratization of the Internet and social media, forms of relationships have turned up in between brand and consumer. Thus, marketing availed human characteristics in order to meet and interact with the consumer. So many print magazines have created profiles on Facebook and Twitter with the primary intent of disseminating original content and become a channel of dialogue with the reader. This research aims to reflect on the role of journalist as brand managers and social media acting as a magazine brand strength ening strategy. The research will examine the Todateen magazine, teen magazine focused on class C, and their profiles from Facebook and Twitter as a way to expand the relationship with the reader, to humanize the brand and strengthen the identity of the magazine. The methodologies used are exploratory and analytical to, first, discuss the issues: magazine journalism, media convergence, web journalism, social media, corporate communications, branding and marketing, and then analyze the Todateen case, describing the print media, the website, Twitter and Facebook

Eu posto, tu compartilhas, ele curte: relações Públicas para as novas redes de influência nas mídias sociais

The web has emerged as an important media. For the first time, people are highly connected, and users start to have lots of possibilities for expression and collaboration. Internet users contribute more and more to influence the preferences of your contact network. Organizations are beginning to discover that the power of influence networks is becoming more efficient than traditional marketing: people believe in what other people say, peers believe in peers. There is a new actor who builds preferences, who is constantly active in communication: the customer who narrates, on social networks, his experiences with a product, and makes his contacts become loyal customers or the most ardent critics of an organization. Transforming followers into disseminators is one of the biggest challenges of organizations in social media. Because of this, more and more companies have to plan communication strategies based in what customers think, desire, understand and discuss in these new places

Relações Públicas e as ferramentas de análise das Mídias Sociais: uma parceria de sucesso

This paper aims to analyze the social media monitoring as a specific instrument of Public Relations. Indeed, in the current context this is the most suitable professional to establish the relationship between organizations and their online audiences. Its function is to be manager of communications, mediating and instituting relationships, caring image and reputation of the organization and conducting strategic planning. This case study sought to monitor the Virada Cultural de Bauru through social media's own audience. For this purpose, two types of free tools - Socialmention and Topsy - sustained the diagnosis that turned data into information to be used by this professional communication. The balance shows the power of social media and how they are able to reflect the wishes of consumers, providing often the necessary tools for an efficient communication

A análise de redes sociais despontando como uma nova atividade do profissional de Relações Públicas

The current rise of the Internet has allowed distances being shortened more and more-creating virtual communities with the most different people, discussing and debating opinions about their environments, what they consume or what they do. Social media has put the people and, consequently, organizations gradually changing their positions about the environment in which they are inserted. Organizations are forced to adapt to new media-always attentive to what people are saying about them. The objective of this project is to give the Public Relations the activity to analyze what is going on in these social networks, always ahead of the organization, posing as a mediator of public opinion between social networks and the organization

Relações públicas estratégicas: o uso de mídias sociais para obtenção de resultados no gabinete nacional da ordem Demolay 2011/2012

This monograph covers the issues related to the understanding of the new organization's cenary of the globalized society, computerized, which was reflected even within organizations. In this sense, we present a reflection on the theme of segmentation of audiences, especially based on the proposition of France (2008), regarded as important within the professional activities of Public Relations. Issues related to information technology, particularly the history of the internet and social media are presented as a reflection of this new company and also as strategic tools for the establishment of a fruitful relationship with the public organizations. All topics presented will support the monograph's study objects, presenting the Brazilian DeMolay Order, focusing on the challenges faced by the management of the National Bureau 2011/2012, that through integrated actions of communication and relationships, especially the virtual environment, resulted in the growth participant's numbers in the activities proposed by the national administration