Estudio de las subpoblaciones linfocitarias y secreción intratecal en pacientes con esclerosis múltiple defnida

Multiple sclerosis is an infammatory demyelinating autoimmune disease that affects the brain and spinal cord. The aim of the study was to quantify lym-phocyte subpopulations in cerebrospinal fuid and blood of patients diagnosed with multiple sclerosis and in patients whit degenerative diseases not (control) in order to fnd some relationships between them that make it possible to differentiate the immune status of patients in each group. This work was jointly carried out with Hospital Universitario Virgen Macarena in Seville during 2008, 2009 and 2010. It is a descriptive, transversal and cohort study. The selected population is composed of 142 subjects who were subjected to lumbar puncture and a blood sample. Group 1 (n=70), control, Group 2 (n=53), patients with relapsing remitting multiple sclerosis, Group 3 (n=5), patients with primary type progressive multiple sclerosis, and Group 4 (n=14) patients with isolated neurological syndrome. The results show an increase in CSF B cells in MS patients suggesting an increase in focal infammatory activity in the CNS. Regarding NKCD8, reduced total levels of NK and NKCD8 regard-ing controls were observed, and it showed an increased IgG index value in patients with RRMS.

O to Z flaps in facial reconstructions.

Local flaps are the standard procedure to reconstruct facial defects. As it occurs in any surgical procedure, the incision should be planned so that scars are located in the minimum skin tension lines. We report two cases of O to Z flaps in the supra and infraciliary regions. One of them is a hatchet flap.

A professor on a mission

How the INTERNORM project can be a way to influence the development of international standards and reinforce the commitment of academia to support a greater participation of civil society to transnational regulatory processes remote from the public.

A non-invasive assessment of hepatic glycogen kinetics and post-absorptive gluconeogenesis in man.

A novel approach to the study of hepatic glycogen kinetics and fractional gluconeogenesis in vivo is described. Ten healthy female subjects were fed an iso-caloric diet containing 55% carbohydrate energy with a 13C abundance of 1.083 atom percent for a 3-day baseline period; then, a diet of similar composition, but providing carbohydrate with a 13C abundance of 1.093 atom percent was started and continued for 5 days. Resting respiratory gas exchanges, urinary nitrogen excretion, breath 13CO2 and plasma 13C glucose were measured every morning in the fasting state. The enrichment in 13C of hepatic glycogen was calculated from these measured data. 13C glycogen enrichment increased after switching to a 13C enriched carbohydrate diet, and was identical to the 13C enrichment of dietary carbohydrates after 3 days. The time required to renew 50% of hepatic glycogen, as determined from the kinetics of 13C glycogen enrichment, was 18.9 +/- 3.6 h. Fractional gluconeogenesis, as determined from the difference between the enrichments of glucose oxidized originating from hepatic glycogen and plasma glucose 13C was 50.8 +/- 5.3%. This non-invasive method will allow the study of hepatic glycogen metabolism in insulin-resistant patients.

Tools in pharmacovigilance in psychiatry: therapeutic drug monitoring, pharmacogenetic tests and drug-drug interactions databases

SUMMARYIn order to increase drug safety we must better understand how medication interacts with the body of our patients and this knowledge should be made easily available for the clinicians prescribing the medication. This thesis contributes to how the knowledge of some drug properties can increase and how to make information readily accessible for the medical professionals. Furthermore it investigates the use of Therapeutic drug monitoring, drug interaction databases and pharmacogenetic tests in pharmacovigilance.Two pharmacogenetic studies in the naturalistic setting of psychiatric in-patients clinics have been performed; one with the antidepressant mirtazapine, the other with the antipsychotic clozapine. Forty-five depressed patients have been treated with mirtazapine and were followed for 8 weeks. The therapeutic effect was as seen in other previous studies. Enantioselective analyses could confirm an influence of age, gender and smoking in the pharmacokinetics of mirtazapine; it showed a significant influence of the CYP2D6 genotype on the antidepressant effective S-enantiomer, and for the first time an influence of the CYP2B6 genotype on the plasma concentrations of the 8-OH metabolite was found. The CYP2B6*/*6 genotype was associated to better treatment response. A detailed hypothesis of the metabolic pathways of mirtazapine is proposed. In the second pharmacogenetic study, analyses of 75 schizophrenic patients treated with clozapine showed the influence of CYP450 and ABCB1 genotypes on its pharmacokinetics. For the first time we could demonstrate an in vivo effect of the CYP2C19 genotype and an influence of P-glycoprotein on the plasma concentrations of clozapine. Further we confirmed in vivo the prominent role of CYP1A2 in the metabolism of clozapine.Identifying risk factors for the occurrence of serious adverse drug reactions (SADR) would allow a more individualized and safer drug therapy. SADR are rare events and therefore difficult to study. We tested the feasibility of a nested matched case-control study to examine the influence of high drug plasma levels and CYP2D6 genotypes on the risk to experience an SADR. In our sample we compared 62 SADR cases with 82 controls; both groups were psychiatric patients from the in-patient clinic Königsfelden. Drug plasma levels of >120% of the upper recommended references could be identified as a risk factor with a statistically significant odds ratio of 3.5, a similar trend could be seen for CYP2D6 poor metaboliser. Although a matched case-control design seems a valid method, 100% matching is not easy to perform in a relative small cohort of one in-patient clinic. However, a nested case-control study is feasible.On the base of the experience gained in the AMSP+ study and the fact that we have today only sparse data indicating that routine drug plasma concentration monitoring and/or pharmacogenetic testing in psychiatry are justified to minimize the risk for ADR, we developed a test algorithm named "TDM plus" (TDM plus interaction checks plus pharmacogenetic testing).Pharmacovigilance programs such as the AMSP project (AMSP = Arzneimittelsicherheit in der Psychiatrie) survey psychiatric in-patients in order to collect SADR and to detect new safety signals. Case reports of such SADR are, although anecdotal, valuable to illustrate rare clinical events and sometimes confirm theoretical assumptions of e.g. drug interactions. Seven pharmacovigilance case reports are summarized in this thesis.To provide clinicians with meaningful information on the risk of drug combinations, during the course of this thesis the internet based drug interaction program mediQ.ch (in German) has been developed. Risk estimation is based on published clinical and pharmacological information of single drugs and alimentary products, including adverse drug reaction profiles. Information on risk factors such as renal and hepatic insufficiency and specific genotypes are given. More than 20'000 drug pairs have been described in detail. Over 2000 substances with their metabolic and transport pathways are included and all information is referenced with links to the published scientific literature or other information sources. Medical professionals of more than 100 hospitals and 300 individual practitioners do consult mediQ.ch regularly. Validations with comparisons to other drug interaction programs show good results.Finally, therapeutic drug monitoring, drug interaction programs and pharmacogenetic tests are helpful tools in pharmacovigilance and should, in absence of sufficient routine tests supporting data, be used as proposed in our TDM plus algorithm.RESUMEPour améliorer la sécurité d'emploi des médicaments il est important de mieux comprendre leurs interactions dans le corps des patients. Ensuite le clinicien qui prescrit une pharmacothérapie doit avoir un accès simple à ces informations. Entre autres, cette thèse contribue à mieux connaître les caractéristiques pharmacocinétiques de deux médicaments. Elle examine aussi l'utilisation de trois outils en pharmacovigilance : le monitorage thérapeutique des taux plasmatiques des médicaments (« therapeutic drug monitoring »), un programme informatisé d'estimation du risque de combinaisons médicamenteuses, et enfin des tests pharmacogénétiques.Deux études cliniques pharmacogénétiques ont été conduites dans le cadre habituel de clinique psychiatrique : l'une avec la mirtazapine (antidépresseur), l'autre avec la clozapine (antipsychotique). On a traité 45 patients dépressifs avec de la mirtazapine pendant 8 semaines. L'effet thérapeutique était semblable à celui des études précédentes. Nous avons confirmé l'influence de l'âge et du sexe sur la pharmacocinétique de la mirtazapine et la différence dans les concentrations plasmatiques entre fumeurs et non-fumeurs. Au moyen d'analyses énantiomères sélectives, nous avons pu montrer une influence significative du génotype CYP2D6 sur l'énantiomère S+, principalement responsable de l'effet antidépresseur. Pour la première fois, nous avons trouvé une influence du génotype CYP2B6 sur les taux plasmatiques de la 8-OH-mirtazapine. Par ailleurs, le génotype CYP2B6*6/*6 était associé à une meilleure réponse thérapeutique. Une hypothèse sur les voies métaboliques détaillées de la mirtazapine est proposée. Dans la deuxième étude, 75 patients schizophrènes traités avec de la clozapine ont été examinés pour étudier l'influence des génotypes des iso-enzymes CYP450 et de la protéine de transport ABCB1 sur la pharmacocinétique de cet antipsychotique. Pour la première fois, on a montré in vivo un effet des génotypes CYP2C19 et ABCB1 sur les taux plasmatiques de la clozapine. L'importance du CYP1A2 dans le métabolisme de la clozapine a été confirmée.L'identification de facteurs de risques dans la survenue d'effets secondaire graves permettrait une thérapie plus individualisée et plus sûre. Les effets secondaires graves sont rares. Dans une étude de faisabilité (« nested matched case-control design » = étude avec appariement) nous avons comparé des patients avec effets secondaires graves à des patients-contrôles prenant le même type de médicaments mais sans effets secondaires graves. Des taux plasmatiques supérieurs à 120% de la valeur de référence haute sont associés à un risque avec « odds ratio » significatif de 3.5. Une tendance similaire est apparue pour le génotype du CYP2D6. Le « nested matched case-control design » semble une méthode valide qui présente cependant une difficulté : trouver des patients-contrôles dans le cadre d'une seule clinique psychiatrique. Par contre la conduite d'une « nested case-control study » sans appariement est recommandable.Sur la base de notre expérience de l'étude AMSP+ et le fait que nous disposons que de peux de données justifiant des monitorings de taux plasmatiques et/ou de tests pharmacogénétiques de routine, nous avons développé un test algorithme nommé « TDMplus » (TDM + vérification d'interactions médicamenteuses + tests pharmacogénétique).Des programmes de pharmacovigilances comme celui de l'AMSP (Arzneimittelsicherheit in der Psychiatrie = pharmacovigilance en psychiatrie) collectent les effets secondaires graves chez les patients psychiatriques hospitalisés pour identifier des signaux d'alertes. La publication de certains de ces cas même anecdotiques est précieuse. Elle décrit des événements rares et quelques fois une hypothèse sur le potentiel d'une interaction médicamenteuse peut ainsi être confirmée. Sept publications de cas sont résumées ici.Dans le cadre de cette thèse, on a développé un programme informatisé sur internet (en allemand) - mediQ.ch - pour estimer le potentiel de risques d'une interaction médicamenteuse afin d'offrir en ligne ces informations utiles aux cliniciens. Les estimations de risques sont fondées sur des informations cliniques (y compris les profils d'effets secondaires) et pharmacologiques pour chaque médicament ou substance combinés. Le programme donne aussi des informations sur les facteurs de risques comme l'insuffisance rénale et hépatique et certains génotypes. Actuellement il décrit en détail les interactions potentielles de plus de 20'000 paires de médicaments, et celles de 2000 substances actives avec leurs voies de métabolisation et de transport. Chaque information mentionne sa source d'origine; un lien hypertexte permet d'y accéder. Le programme mediQ.ch est régulièrement consulté par les cliniciens de 100 hôpitaux et par 300 praticiens indépendants. Les premières validations et comparaisons avec d'autres programmes sur les interactions médicamenteuses montrent de bons résultats.En conclusion : le monitorage thérapeutique des médicaments, les programmes informatisés contenant l'information sur le potentiel d'interaction médicamenteuse et les tests pharmacogénétiques sont de précieux outils en pharmacovigilance. Nous proposons de les utiliser en respectant l'algorithme « TDM plus » que nous avons développé.

Les arènes de la normalisation internationale à l'épreuve de la participation : le projet INTERNORM

Our paper presents a pilot project (INTERNORM) funded by the University of Lausanne to support the involvement of not-for-profit organisations in international standard setting bodies such as the ISO. It analyses preliminary results on how a distinct participatory mechanism can influence the institutional environment of technical diplomacy in which ISO standards are developed. It reflects on the contribution of innovative deliberative mechanisms to democratise the field of international standardisation, largely dominated by expert knowledge and market players. It draws upon international relations literature on new institutional forms in global governance and social studies of science on participatory issues in science-society relations. The paper argues that there are significant limitations to the rise of civil society participation in such global governance mechanisms and examines several types of barriers to the involvement of not-for-profit organisations in ISO standard-setting processes. Notre communication porte sur un projet pilote (INTERNORM) financé par l'Université de Lausanne pour favoriser l'implication des acteurs associatifs dans l'élaboration des normes internationales de type ISO. Elle analyse les effets d'un dispositif participatif sur l'environnement institutionnel très particulier de la diplomatie technique ayant cours à l'ISO. Elle présente les résultats intermédiaires d'une réflexion sur l'apport de dispositifs délibératifs pour démocratiser le champ de la normalisation internationale, largement dominé par le savoir expert et les acteurs économiques. Elle situe cette réflexion au croisement des travaux de relations internationales sur les nouvelles formes institutionnelles de la gouvernance de la mondialisation et des études sociales des sciences et des techniques sur la participation dans les rapports science - société. En identifiant plusieurs registres dans lesquels situer les difficultés d'une plus grande implication des acteurs associatifs dans les procédures d'élaboration de spécifications techniques de type ISO, nous posons l'hypothèse qu'il existe d'importantes limites à l'accroissement de la dimension participative de la gouvernance globale.

Automated Segmentation of Cerebral Vasculature with Aneurysms in 3DRA and TOF-MRA using Geodesic Active Regions: an Evaluation Study

Purpose: To evaluate the suitability of an improved version of an automatic segmentation method based on geodesic active regions (GAR) for segmenting cerebral vasculature with aneurysms from 3D X-ray reconstruc-tion angiography (3DRA) and time of °ight magnetic resonance angiography (TOF-MRA) images available in the clinical routine.Methods: Three aspects of the GAR method have been improved: execution time, robustness to variability in imaging protocols and robustness to variability in image spatial resolutions. The improved GAR was retrospectively evaluated on images from patients containing intracranial aneurysms in the area of the Circle of Willis and imaged with two modalities: 3DRA and TOF-MRA. Images were obtained from two clinical centers, each using di®erent imaging equipment. Evaluation included qualitative and quantitative analyses ofthe segmentation results on 20 images from 10 patients. The gold standard was built from 660 cross-sections (33 per image) of vessels and aneurysms, manually measured by interventional neuroradiologists. GAR has also been compared to an interactive segmentation method: iso-intensity surface extraction (ISE). In addition, since patients had been imaged with the two modalities, we performed an inter-modality agreement analysis with respect to both the manual measurements and each of the two segmentation methods. Results: Both GAR and ISE di®ered from the gold standard within acceptable limits compared to the imaging resolution. GAR (ISE, respectively) had an average accuracy of 0.20 (0.24) mm for 3DRA and 0.27 (0.30) mm for TOF-MRA, and had a repeatability of 0.05 (0.20) mm. Compared to ISE, GAR had a lower qualitative error in the vessel region and a lower quantitative error in the aneurysm region. The repeatabilityof GAR was superior to manual measurements and ISE. The inter-modality agreement was similar between GAR and the manual measurements. Conclusions: The improved GAR method outperformed ISE qualitatively as well as quantitatively and is suitable for segmenting 3DRA and TOF-MRA images from clinical routine.

Conclusion : les usages possibles et contestables des normes et des institutions dans l'internationalisation des services

The conclusion of this volume on technical standards in the regulation of services reviews the authors' contributions to understanding the relation between tertiarisation, internationalisation and standardisation from three distinct perspectives : theoretical, institutional, and sectorial. It argues that conventional views on conditions for standardisation and internationalisation of service activities are overly restrictive, making them dependent on sectorial and institutional specificity. In emphasizing the possible and contestable uses of service standards, the volume opens a critical debate on service offshoring, underlining the social and historical constructions of its transnational logic.

Dimensionamento informatizado de profissionais de enfermagem: avaliação de um software

A complexidade para operacionalizar o método de dimensionamento de profissionais de enfermagem, diante das inúmeras variáveis relativas à identificação da carga de trabalho, do tempo efetivo de trabalho dos profissionais e do Índice de Segurança Técnica (IST), evidenciou a necessidade de desenvolver um software, denominado: Dimensionamento Informatizado de Profissionais de Enfermagem (DIPE). Este estudo exploratório descritivo teve como objetivo avaliar a qualidade técnica e o desempenho funcional do DIPE. Participaram como sujeitos da pesquisa dezoito avaliadores, sendo dez enfermeiros docentes ou enfermeiros gerentes de unidades de saúde hospitalar e oito especialistas em informática em saúde. A avaliação do software baseou-se na norma NBR ISO/IEC 9126-1, considerando as características funcionalidade, confiabilidade, usabilidade, eficiência e ma­nutenibilidade. A avaliação do software obteve resultados positivos, sobre os quais os avaliadores concordaram em todas as características avaliadas. As sugestões relatadas serão importantes para a proposição de melhorias e aprimoramento do DIPE.

Elaboração de diagnósticos e intervenções à luz de diferentes sistemas de classificações de enfermagem

Este estudo faz uma análise sobre o uso de diferentes sistemas de classificação e o atendimento aos padrões estabelecidos pela ISO 18.104:2003 a partir de uma situação clínica fictícia. Foram elaborados diagnósticos e intervenções de enfermagem utilizando a NANDA-I, NIC e CIPE®, e analisou-se a correspondência terminológica destes sistemas de classificação ao modelo proposto pela norma ISO 18.104:2003. Para a construção de diagnósticos de enfermagem, a NANDA-I e a CIPE® adequando-se à norma ISO 18.104:2003. Para a construção das intervenções de enfermagem, a CIPE® atende ao modelo de referência terminológica proposto pela ISO 18104:2003. Por sua vez, a NIC não propõe um modelo de referência terminológica combinatória. A unificação das terminologias de enfermagem depende da revisão, padronização e teste dessas classificações para o estabelecimento de uma linguagem comum e sólida da profissão.

Tytöksi ja pojaksi kasvaminen : toiminnallinen rata viidesluokkalaisille

Opinnäytetyömme tarkoituksena oli toteuttaa toiminnallinen rata tytöksi ja pojaksi kasvamisesta helsinkiläisen ala-asteen viidesluokkalaisille. Radan tarkoituksena oli tutustuttaa nuoret lähestyvään tai jo alkaneeseen murrosikään ja sen tuomiin muutoksiin. Murrosikää pohdittiin fyysisestä, psyykkisestä, sosiaalisesta ja seksuaalisesta näkökulmasta. Tarkoituksenamme oli tuottaa uudenlainen oppikokonaisuus, jota terveydenhoitajan tai opettajan olisi mahdollista hyödyntää millä tahansa viidennellä luokalla. Koko opinnäytetyömme tavoitteena oli viedä eteenpäin Stakesin kouluterveyskyselyn tuloksia koulutasolla. Toteuttamamme toiminnallinen rata pidettiin yhteistyökoulun liikuntasalissa keväällä 2006. Rata sisälsi kuusi rastia, joissa oppilaat saivat tietoa, tuottivat sitä itse ja tekivät tehtäviä. Rastit koostuivat postereista, teksti- ja tehtävämonisteista, kirjoista, lehdistä ja internet-sivustosta. Kaikesta tekemästään oppilaat saivat kerätä muovitaskuun materiaalipaketin hyödynnettäväksi kotona tai yhdessä kavereiden kanssa. Tytöt ja pojat olivat radalla eriaikaan omina ryhminään. Lisäksi heidät oli jaettu pienryhmiin. Kokonaisuudessaan toteutuksemme kesti noin kaksi tuntia. Toteutuksen sisältöä ja suunnittelua varten hyödynsimme alan kirjallisuutta ja tutkimustietoa, sekä käytännön tietoa yhteistyöluokastamme. Nuorten aktiivisen osallistumisen, heidän tuottamien vastausten ja saamamme palautteen perusteella rata ja sen sisältö murrosiän kehityksestä oli sopiva, hyödyllinen ja toteuttamiskelpoinen. Toteutuksemme toi esille kehittämishaasteita entistä viimeistellymmän radan pitämiseksi. Työstämme materiaalia eteenpäin toisena opinnäytetyönämme.

Elokuva Internetissä : katsaus elokuvaan verkossa sekä suunnitelma Uhripuu-elokuvan julkaisemisesta

Opinnäytetyössäni tarkastellaan Internet-elokuvan historiaa sekä nykyistä tilaa. Käyn läpi yleisimmät katseluohjelmat: QuickTime Player, Windows Media Player, RealPlayer ja Flash Player sekä Internet-elokuvasivustot: YouTube, IFILM, AtomFilm ja Pixoff.net. Kerron myös Flash-elokuvista ja siitä miten Internet on luonut kokonaan uuden elokuvan muodon sekä Internetissä julkaistuista Dogma 2001 The New Rules for Internet Cinema -säännöistä. Käsittelen myös lyhyesti miten Internet-elokuva on vaikuttanut perinteiseen elokuvaan. Käsittelen perinteisen, isolta ruudulta katsottavaksi tehdyn, elokuvan julkaisemista Internetissä. Tarkastelen kahta verkossa julkaistua elokuvaa: Star Wreck ja The Silent City ja käyn läpi miksi ne on julkaistu Internetissä. Star Wreck on tamperelainen poikkeuksellisen kunnianhimoinen amatööriprojekti. The Silent City on taas irlantilaisen 3D-animaattorin, Ruairi Robinsonin, lyhytelokuva, jonka hän on tehnyt työnäytteeksi Hollywoodiin. Käsittelen myös ohjaaja David Lynchin verkkosivut, koska ne ovat Internetissä ainoaa laatuaan ja mainio ympäristö elokuvan julkaisemiseen. Kerron oman Uhripuu-kauhuelokuvani synnystä ja tekoprosessista. Uhripuun idea sai alkunsa Iso-Britanniassa vuoden 2004 alussa. Käsikirjoitus sai lopullisen muotonsa keväällä 2006. Käsittelen miksi ja miten se julkaistaan Internetissä. Kerron elokuvan Internet-sivujen sisällöstä ja sen jaosta eri osiin: Tarina, Rooleissa, Tekijät, Uhripuista, Traileri, Näin tehtiin, Kuvagalleria, E-kortti, Näe/Katso elokuva. Koska olen saanut koulutukseni nimenomaan verkkoviestinnän enkä audiovisuaalisen viestinnän puolella, Uhripuu-elokuvan tekoprosessi on ollut minulle elokuvakoulu. Sen tekemisen aikana olen oppinut elokuvan tekemisestä paljon. Elokuva kuvattiin HD-tarkkuuksilla, jotta kuva ei kärsisi liikaa jälkikäsittelyssä. Mitä tulee elokuvan ja Internetin yhteiseen tulevaisuuteen, näyttää siltä, että nämä kaksi mediaa ovat yhdistymässä yhä enemmän toisiinsa.

Processo de enfermagem informatizado: metodologia para associação da avaliação clínica, diagnósticos, intervenções e resultados

O Processo de Enfermagem é uma tecnologia do cuidado que orienta a sequência do raciocínio clínico e melhora a qualidade do cuidado. Este artigo trata-se do relato do desenvolvimento de um Processo de Enfermagem Informatizado (PEI) para Unidade de Terapia Intensiva. O presente estudo foi desenvolvido em três principais etapas: discussão e compreensão da norma International Organization for Standard 18.104; aprofundamento teórico sobre a CIPE® 1.0; associação das informações aos diagnósticos e intervenções de Enfermagem. A base do conhecimento foi organizada segundo a CIPE® Versão 1.0. O resultado foi a reestruturação do PEI a partir da associação das avaliações clínicas aos diagnósticos e intervenções que permitem documentar a prática clínica de enfermagem, além de fornecerem apoio para a tomada de decisão. As etapas metodológicas empregadas permitiram fazer a associação entre a avaliação clínica, os diagnósticos, as intervenções e os resultados da CIPE® 1.0 com a ISO 18.104.

Diagnósticos e intervenções de enfermagem para pacientes portadores de insuficiência cardíaca congestiva utilizando a CIPE®

Estudo exploratório-descritivo, desenvolvido com o objetivo de construir afirmativas de diagnósticos e intervenções de enfermagem para pacientes portadores de insuficiência cardíaca congestiva. Para tanto, foram identificados na CIPE® 53 termos do eixo foco, que nortearam a construção dessas afirmativas utilizando as diretrizes do Conselho Internacional de Enfermeiros e a ISO 18.104. Foram construídas 92 afirmativas de diagnósticos de enfermagem, que depois de normalizadas, passaram a 66 e foram separadas de acordo com o modelo fisiopatológico, assim distribuídas: 13 para taquicardia, 20 para dispneia, 19 para edema e 14 para congestão. Para essas afirmativas construíram-se 234 intervenções, levando em consideração os termos do Modelo de Sete Eixos da CIPE®, a literatura da área e a experiência clínica das autoras. Espera-se que as afirmativas de diagnósticos e intervenções de enfermagem elaboradas possam favorecer a avaliação de indivíduos portadores de ICC e a construção de um subconjunto terminológico da CIPE®.

Implementação de Sistemas de Gestão da Qualidade: O Caso da Cabo Verde Telecom

A pesquisa tem por objectivo avaliar a implementação do sistema de gestão da qualidade na Cabo Verde Telecom. O tema escolhido justifica-se pela importância do sector das telecomunicações na geração de empregos e rendimentos em Cabo Verde. Tal facto exige que resultados positivos relacionados à melhoria da qualidade sejam alcançados de modo a responder ao ritmo de constante incerteza, actualização no padrão de consumo e busca permanente de melhoria dos serviços prestados. No que se refere à revisão da literatura, faz-se uma resenha histórica da gestão da qualidade, aborda-se as diferentes dimensões da qualidade, a qualidade total, os principais autores, o modelo da EFQM, as normas ISO 9000, a qualidade em serviços e, porque os recursos humanos constituem um factor crítico de sucesso de qualquer sistema de gestão da qualidade, faz-se uma breve referência à gestão da mudança organizacional. O método utilizado é o estudo de caso. A recolha de dados é feita através da observação, da aplicação de questionários e entrevistas semi-estruturadas e do recurso a fontes secundárias – análise documental. A metodologia de análise é descritivo-quantitativa. Os resultados da pesquisa mostram que a implementação do sistema de gestão da qualidade na empresa assenta nos princípios que norteiam a cultura da gestão da qualidade subjacentes às normas ISO 9000:2000. Quanto ao grau de aplicação e adesão aos princípios referidos, pode-se concluir que se verifica uma evolução positiva, mas não na dimensão desejada.