Customer service guide for assistors.

Mode of access: Internet.

Loads and supporting strengths for concrete pipe lines

Mode of access: Internet.

Evaluation of a hydrograph-shifting method for estimating suspended-sediment loads in Illinois streams /

Bibliography: p. 6.

Organizational maintenance repair parts and special tools lists for radiosonde baseline check sets AN/GMM-1 and AN/GMM-1A (NSN 6660-00-527-8392).

"October 1978."

Concrete floor slabs on grade subjected to heavy loads.

Includes appendices.

Concrete floor slabs on grade subjected to heavy loads.

"August 1987."

Postal service : labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives /

"B-226092"--P. 1.

Baseline budget projections for fiscal years 1983-1987 /

Principal authors are Paul N. Van de Water and Rosemary D. Marcuss.

The Postal Customer Council program.

"April 1985"--P. [4] of cover.

Equipped for the future : a customer-driven vision for adult literacy and lifelong learning /

"July 1995."

Estimates of long-term suspended-sediment loads in Bay Creek at Nebo, Pike County, Illinois, 1940-80 /

Bibliography: p. 6.

A Study of Methods Used in Measurement and Analysisof Sediment Loads in Streams

Mode of access: Internet.

A baseline study of importance of bovines for human Schistosoma Japonicum infections around Poyang Lake, China: Villages studied and snail sampling strategy

An epidemiologic survey among four administrative villages around Poyang Lake, in Jiangxi Province, China (two experimental and two controls) is being conducted to determine if bovine infections are responsible for the persistence of human schistosomiasis transmission on Yangtze River marshlands. A previously published paper presented the experimental design and baseline data for humans and bovines. This paper presents basic data for the four villages using remote sensing, and baseline data for snails that includes geographic information systems and remote sensing technology to classify the areas of bovine grazing ranges and habitats suitable for snails. A new method for sampling Oncomelania snails in China is used to determine the distribution, density, and infection rates of snails throughout the grazing ranges from season to season over a four-year period. Hypothetically, treating bovines should reduce infection rates in snails to below the critical number necessary to maintain infections in man and bovines.

Warranty servicing strategies to improve customer satisfaction

Customer satisfaction with a purchased product depends on its performance under warranty and during the remainder of its useful life. Dissatisfaction with an item is important to a manufacturer since it can lead to the loss of potential customers through the negative word-of-mouth effect as well as existing customers switching to a competitor. In this paper, we define satisfaction in terms of the likelihood of a customer not switching to a different manufacturer when a new item needs to be purchased. Manufacturers can use specific servicing strategies to reduce warranty costs and this topic has already been addressed in the literature without considering the effect of customer dissatisfaction. In this paper, we propose particular strategies that will increase customer satisfaction and we discuss methods for obtaining the optimal parameters of these strategies.