Design, desenvolvimento e avaliação de experiências para o ponto de venda baseadas numa abordagem centrada no utilizador: o projeto Q’FNAC! 2.0

Este projeto teve como principal objetivo continuar o desenvolvimento do quiosque multimédia FNAC. Filial do Grupo Pinault Printemps, a FNAC é líder europeu na distribuição de bens tecnológicos e culturais. Nesta fase do desenvolvimento, o foco do projeto centrou-se na procura da melhor forma de mostrar ao utilizador a localização de um produto na loja FNAC Madeira, expansão das funcionalidades aos restantes produtos e o redesenho da interface do quiosque multimédia FNAC. Por forma a identificar uma forma eficaz de dar a conhecer ao utilizador a localização de um produto dentro da loja FNAC Madeira, foi efetuado um estudo que consistiu em questionários e testes com utilizadores para comparar duas formas de localização, por planta da loja ou por vídeo em tempo real. A primeira versão do quiosque multimédia FNAC apenas possuía suporte a livros, pelo que foi necessário tornar a aplicação o mais abstrata possível por forma a gerar as categorias de produtos em runtime recorrendo a ficheiros XML. Por fim, para redesenhar a interface do quiosque multimédia FNAC, foram efetuadas análises às interfaces da primeira versão, utilizando as heurísticas de Nielsen e os “Principles of good form” de Larry Constantine. Após a fase de análise as interfaces foram redesenhadas tendo por base a análise efetuada, o guia de norma FNAC 2011 e breves testes de usabilidade com utilizadores. Do estudo realizado, na procura pela melhor forma de localização, foram identificados alguns problemas relacionados com a utilização de um vídeo em tempo real para a identificação, tal como as interferências externas por parte dos outros clientes do espaço comercial e foi possível constatar um melhor desempenho e aceitação da localização por planta. A localização por planta mostrou-se suficiente para os utilizadores conseguirem identificar o local onde o produto estava exposto, pois permitia-lhes identificar o local onde encontravam-se e obter uma localização mais precisa do local, necessitando apenas de olhar em volta para conseguir relacionar o que era possível visualizar na planta com aquilo que os rodeava na loja.

Oficina de artes: um espaço para práticas pedagógicas inovadoras?

O objetivo deste estudo visa compreender como as crianças e os jovens se relacionam para aprender, num espaço de socialização cultural e de contexto educativo não-formal, no campo das artes plásticas, na comunidade de prática: Espaço das artes, no Funchal. Perceber se, nesse contexto educativo, há lugar a práticas pedagógicas inovadoras, susceptíveis de estimularem o desenvolvimento do conhecimento. Para interpretar o fenómeno educativo, recorri à metodologia etnográfica, no âmbito da abordagem qualitativa, observei os indivíduos no seu ambiente natural recorrendo à observação participante, o que implicou o contacto com alguma duração, para observar do ponto de vista de quem vai ser observado, tornando-me no outro, para depois compreender melhor pelo lado de quem está por dentro. A observação, o diário de bordo etnográfico, a fotografia, o áudio, conversas informais e entrevistas etnográficas foram os instrumentos utilizados; os dados foram sujeitos a análise de conteúdo e as categorias daí derivadas foram: o conhecimento, as competências sócio-afetivas e a inovação. Verifica-se que os aprendizes aprendem, com prazer, a desenvolver e expressar a sua capacidade criativa através do desenho e da pintura, num contexto de aprendizagem situada e colaborativa com monitores ou outros aprendizes mais capazes em determinada atividade e onde a instrução não é organizada. Conclui-se que há indícios fortes de inovação pedagógica.

A prática pedagógica no contexto da sala de aula em educação de jovens e adultos

Esta pesquisa teve por objetivo analisar se existem práticas pedagógicas inovadoras em sala de aula de Educação de Jovens e Adultos (EJA). Partimos do pressuposto de que a inovação pedagógica se faz necessária no processo de aprendizagem em sala de aula de EJA, tendo em vista que é possível observar que as grandes transformações que acontecem na sociedade têm levado tanto a mudanças ambientais quanto a avanços tecnológicos que poderão influenciar o contexto da sala de aula e consequentemente a aprendizagem dos discentes. Trata-se de uma pesquisa de natureza qualitativa, de cunho etnográfico, através de um estudo de caso que contribui para uma melhor explicação das situações vivenciadas no processo de aprendizagem. Em se tratando de pesquisa etnográfica, o presente trabalho visou observar a realidade em que o discente desenvolve a aprendizagem, sendo assim, fazendo uso da observação participante. O campo de observação da pesquisa e a coleta de dados realizaramse na Escola Municipal Luiz Corrêa de Araújo no município de São Lourenço da Mata, no estado de Pernambuco. Participou deste estudo uma turma de EJA compostas por 14 alunos da fase II. As aulas acontecem à noite. A maior parte destes alunos são trabalhadores, ou seja, durante o dia trabalham e à noite vão à escola. Utilizamos como procedimentos de coleta de dados anotações em diários, para registro da pratica pedagógica para relatório reflexivo e comparativo. Buscou-se compreender os aspectos observados registrando em diário as vivências significativas no processo da aprendizagem durante as visitas feitas ao campo de observação. A pesquisa indicou a necessidade de novos estudos sobre inovação nas práticas pedagógicas em turmas de EJA, pois concluímos que ela não está sendo praticada, limitando o espaço de novos conceitos e métodos de ensino/aprendizagem, e praticando apenas métodos tradicionais.

Aprendizagem cooperativa e colaborativa em matemática no espaço facebook

O programa de matemática do ensino básico revela que a escola exige uma formação sólida em Matemática para que os alunos, ao longo do seu percurso escolar, possam compreendê-la e utilizá-la, mas o façam igualmente depois da escolaridade, na sua vida pessoal, profissional e social. A investigação feita visa compreender como é que a Educação Matemática Crítica e a rede social Facebook potenciam a aprendizagem crítica da Matemática. A utilização mais frequente desta rede social, possibilita chegar a um maior fluxo de informação/publicidade. Sob a égide da Educação Matemática Crítica, com o objetivo de observar que alterações ocorriam na forma como os alunos aprendiam determinados conceitos matemáticos em situações rotineiras da nossa sociedade. Esta aprendizagem pode ocorrer cooperativamente e/ou colaborativamente conforme as atividades e os alunos que realizam o estudo. O estudo realizado foi de natureza qualitativa de caráter interpretativo. Os alunos realizaram três atividades. A primeira denominada “Atmosfera Terrestre” para introduzir o capítulo de intervalos de números reais e para os discentes se familiarizarem com as ferramentas do Facebook. As outras duas foram uma publicidade de uma empresa e uma notícia sobre as tabelas de IRS para o ano de 2013. Depois de concluído esse estudo, verificou-se que os alunos não tiveram qualquer problema ao nível do manuseamento das ferramentas proporcionadas pelo Facebook. Na atividade introdutória para o capítulo de intervalo de números reais, os alunos conseguiram transpor o que tinha sido discutido em espaço Facebook para a sala de aula, apresentando exemplos da referida atividade. Conseguiram retirar, através da matemática, conclusões e resultados muito pertinentes para uma melhor perceção do que estava implicitamente presente em cada uma das atividades. As conclusões evidenciadas pelos alunos aludem que após várias discussões, argumentos e mesmo algum cálculo matemático conseguiram observar e justificar criticamente que algumas informações estavam camufladas nas distintas atividades. Os alunos constaram que após estas atividades estão mais alertas para situações similares, o que constitui uma conquista do papel da Matemática na sua vida.

Controle social do espaço público: uma análise do conselho turístico pólo costa das dunas

The managing Conselho of public politics constitute one of the main experiences of democracy in Brazil contemporary representing a conquest for construction of a democratic institutionalism. The historical newness consists of the intensification and the institutionalization of the dialogue between government and society - in public and plural canals - as condition for an allocation more efficient joust and of the public resources. In this context the present study it objectified to understand from readings of the performance of represented group of bencheses the dynamics of functioning of the Tourist Conselho Pólo Costa das Dunas while space of participation and social control. The bibliographical research contemplated diverse sources in order to compile knowledge of credential authors in the quarrel of inherent subjects to the civil society and the public sphere to the construction of the citizenship to the conception formation and dynamics of the social control through Conselho of public politics. A qualitative perspective the case study was adopted as research method and for attainment of the data interviews with the members of the Conselho had been carried through beyond consultation the referring documents the dynamics of functioning of the Conselho. The profiles capacities and limitations of the members of the Conselho had been identified constitution social and dynamic organization of functioning of the Conselho and the readings of the members of the Conselho concerning the power to decide instances and participation. The results had shown that the allotment of being able in the Conselho does not occur of equal form. The functions of coordination of the activities of the Conselho are assumed by the representatives of the public agencies. Level of qualification of council members also if presents as difficulty to development of activities of Conselho since the majority of the interviewed ones disclosed unreliability and unfamiliarity when thematic specific that runs away from its organizacional reality they are boarded in the assemblies. Of this form the Conselho if presents more as half of institutional legitimation of what half of characterization of the creation of a public sphere properly said. Finally he could himself be concluded that a democratic culture inexists that inside crosses practical the institutional ones of the Conselho thus limiting the possibility to reach the effective social control of the public politics of tourism in the Rio Grande do Norte

O Modelo de gestão participativa do Plano Nacional do Turismo (PNT-2003/2007): a atuação do CONETUR/RN

To implement policies and plans at the tourist sector involve disposition to the establishment of parceries among government and private initiative, space to the action of studious, researchers and professionals of several areas of knowledge and formation, able of to give new courses no only at the tourism, but to the economy how a every, seen which the tourism had a effect multiplicator, reaching 52 sectors of the economy. At this sense, the Brazil came pruning for a new phase of politic actuation at the touristy activity. Until the year 2002, the tourism politic in the Brazil no had detail, because herself treated of isolated actions and many without continuity. However, at to start 2003, several actions were developed in order to contribute for the national touristy planning. The principal was the creation of Ministério do Turismo, accompanied of the formulation and implementation of the Plano Nacional do Turismo (2003/2007). This work pretend to understand the implementation at the Rio Grande do Norte of the model of participative administration extolled by Plano Nacional do Turismo. The your centre detail the action of the Conselho Estadual de Turismo do Rio Grande do Norte (CONETUR), to promote the participation at the tourism public policies. The bibliographical research contemplated diverse sources in order to compile knowledge of credential authors in the quarrel of inherent subjects to the participation and to the tourism public policies, especially at the Brazil. A qualitative perspective the case study was adapted as research method and for attainment of the data interviews with the members of the Conselho had been carried through beyond consultation the referring documents the dynamics of functioning of the Conselho. The principal actuations of the CONETUR, the directives tourism public policies already made and directed to implementation, the type of participation at made decision, the principal difficulties of the implementation of the participative administration model of the Plano Nacional do Turismo and the degree of participation of the members of the Conselho at the reunions had been identified. The results had shown that exist some difficulties at the implementation of the participation at the Conselho Estadual de Turismo do Rio Grande do Norte, knowledge of the Conselheiros of CONETUR function, the presence of bodies which doesn t directly connected at the touristy activity; the absence of time of the Conselheiros to be presents at reunions; the discontinuity of the presidency of the Conselho; among others. So, the CONETUR show himself how a Conselho with participative characteristics, but with some adapted needs.

Relação entre ciclo de vida do produto turístico e estratégias de cooperação na faixa litorânea urbana do município de Natal

Tourism in the Northeast of Brazil was introduced as an alternative economic development for the Region by federal promoting policies that focused primarily in structuring the local geographic area. With the completion of these structuring actions, mass tourism expanding the area, as well as spread actions based on cooperation and formalization of governance institutions. This study aimed to examine the relationship between the life cycle of the tourism product 'Coastal Cities of Natal and the cooperation strategies in a historical perspective. Thus was submitted to the life cycle of the tourism product 'Coastal Cities of Natal ; the major projects of tourism development were mapped, the existing cooperation strategies were characterized, and investigated the influence of the cooperation actions for the current stage of product. The specific theoretical support to tourism was built on the perspective of the Theory of Population Ecology, System of Tourism and Touristic Product Life Cycle. Regarding to cooperation the theoretical foundation addressed issues of strategy, New Forms and Collective Efficiency. The survey consisted of a causal descriptive study, using a case study. We used the qualitative and quantitative methodological approaches, and data collected by consulting of secondary data and semistructured interviews with twelve staff working in tourism in Natal. Results showed that the life cycle graph of product 'Coastal Cities of Natal is moving from one stage of growth to a stage of maturity, with a primary upward trend and with crises that are up over the graph. They have been mapped six of tourism development projects of relevance to the product: The Politics of Mega Projects, PRODETUR/NE, Municipalization National Program of Tourism, Regionalization Program, Urbanization Project Beach do Meio and Actions for the Promotion of Destiny. They have been identified sixty-four participating players in process of tourism development, which twenty were considered relevant to the respondents. The main strategies identified for cooperation were the consortium, collective strategy and clusters. Results indicated that co-operation strategies were adopted so that the benefits were obtained at the collective level, dedicated to the strengthening of Natal Destiny and its products. The main reasons were the need of cooperative marketing, international market entry and actions inducing the state. Finally, it was concluded that strategies for cooperation related to product life cycle 'Coastal Cities of Natal' as that work in the consolidation of projects for development of tourism, when the efficiency of collective action is achieved

Da cozinha ao terreiro em Mutamba da Caieira (RN) : cotidiano, espaço doméstico e sociabilidade

In this work we thought about the social use of the domestic space and, specifically, the space destined to the preparation of food. The kitchen is a creative space of social relationships. There the families exchange daily interaction with the neighbors, in a collective of the space reserved to the making of food. Our empiric research was in the Mutamba da Caieira community, located in the county of Assu (RN). The data was collected through the etnographic method aided by the photographic resources. In the discussion, we delimitated at the house three types of kitchens: one reserved to the family, another kitchen in the terrace and yet another kitchen in the yard. They are kitchens that link amongst themselves with activities and differentiated temporalities. In the daily social exchange, the kitchen imposes itself as a social space through the conditions that it offers for the production of the foods, the circulation of domestic objects, the communication of knowledge around the cookery, operating a group of symbolic and ritual actions combined with appropriate techniques for the transformation of the foods. The study reveals that the domestic chores accomplished amon relatives and friends form webs of intracommunitary relationships in the use of the three kitchens, and that the social network is updated in a singular moment that usually happens in the community, the Game of Pacará

Práticas sócio-ambientais no espaço escolar: uma reflexão sobre a percepção dos usuários de duas escolas do ensino fundamental em João Pessoa, Paraíba

In the social-historical moment we live in, it is each time more evident the necessity of the people to learn to deal with the environment in conscientious way, taking care of themselves properly through it. In this direction, considering the school as a place where children, young and adolescents spend great part of their time, this work had as objective to examine the perception of school environment for students, professors and employees of two schools in João Pessoa city - Centro Estadual Experimental de Ensino-Aprendizagem Sesquicentenário and Escola Estadual de Ensino Fundamental e Médio Presidente Emílio Garrastazu Médici (Experimental State Center of Learning-teaching Sesquicentenário and Basic and High State School Education Emilio Garrastazu Médici President). From the presupposed that the environments in which and with which people live reflect their daily practices, the field work searched to identify the social-environmental practices that characterize the relation of these users with the school and, from this understanding, to infer some of their concerns regarding the environment as a whole. To analyze the use of the available physical space in the two institutions it was opted the use of the After-Occupation Evaluation, one of the approaches that feed the process of building production or built set, rescuing aspects related to its use, operation and maintenance. Besides analyzing diverse school environments (such as classroom circulations/accesses, library, pedagogical and sportive spaces) in relation to the environmental comfort and the perceptions of the main users of the schools (pupils, professors and employees), the dissertation tried to inquire the care (ambient education) of these users with the school space. In general, it was verified that the two schools have evaluations and perceptions really different for four reasons: (i) management of the schools; (ii) the users perception; (III) localization of schools and (IV) feeling of place, territoriality and appropriation

Uma cidade para pessoas: funcionalidade, racionalidade e emotividade nas relações mobiliário urbano, espaço público e cidadãos

This research investigates how functionality, rationality, and emotionality applied to urban furniture design contribute to the organization, legibility, and qualification of public spaces, according to different layouts, physical and visual qualities of the urban furniture as well as the quality of urban infrastructure that may influence the uses and appropriation of urban spaces by pedestrians, turning those spaces into socially centripetal or centrifugal places. The work consists of two parts. First refers to a bibliographical review concerning two main issues of the investigation: product design and legibility of public space, defining the conceptual and theoretical bases, linked to methodological strategies aimed at systemic planning and integrated management of urban furniture design and legibility of public spaces (sidewalks), that are necessary to define the existing relationships among the user s interface (pedestrians); product (urban artifacts); built environment (sidewalks). The second part refers to the achievement of empirical approach throughout visual analysis of public spaces and the functional and qualitative evaluation of the existing urban furniture in the central neighborhood of Cidade Alta, Natal, RN, according to the theoretical researched concepts and methodological procedures. The results expose the weaknesses and levels of intensity arising from the relations among public space, urban furniture, and users, revealing the need for theoretical and practical approaches which would help the decision-making in planning, designing and integrating innovative, sustainable, and ethical solutions in order to design attractive public spaces that could provide sociability and citizenship throughout integrated public management, city systemic thinking and urban identity. The suggested guidelines at the end of this research will provide the necessary strategies to design suitable urban furniture systems according to aesthetic and practical urban infrastructure and city context, aiming to ease visual and physical conflicts that may negatively interfere with the appropriation of public spaces by the citizens

Saudosa Maloca, Maloca querida: um estudo morfológico da relação forma/usos do espaço em moradias autoconstruídas e construídas pelo poder público após um ano de ocupação

This study intends to enhance the existing knowledge concerning the patterns of the uses of space for low cost housing in Parnamirim, Rio Grande do Norte, Brazil, by way of comparative morphological studies in spatial arrangements and articulations regarding three distinct, however inter-related, sets of social housing: (1) a development comprising 21 self-built houses erected on public routes and illegal plots within a tract of land originally designed to be an industrial development: (2) architect-designed houses built by the public authority in order to accommodate the previous 21 (plus a few additions) families occupying the self-built dwellings, and (3) modifications performed by dwellers on a total of those 24 houses built by the public authority after an occupation period of one year. The predominant uses of each room within the self-built and modified houses were represented in ground plan, based on empirical observation, surveys with dwellers and the use of analytical procedures of morphologic analysis of nature predominantly geometric (specific) and topology (space syntax analysis). A scale of priorities was identified in relation to the uses of each room, its geometrical arrangement (adjacency, front/back relations etc), and underlying structures (connectivity, depth and spatial integration) in order to establish congruencies and non-congruencies between a social-cultural order embedded in the self-built domestic space and the design logic contained in the houses offered by official agencies. The comparative analysis points towards the convivial existence of two tendencies: one that seems to reinforce a design logic inasmuch as the additions and modifications performed by the dwellers do not alter but even emphasize the original configuration of the designed houses, and another one in which those patterns are subverted in accordance with a logic which, to a lesser or greater degree, coincides with that of the self-built dwellings

Aparências da forma e forma do espaço: análise da configuração espacial de residências unifamiliares dos anos 1970 em João Pessoa PB

Assuming that the form of a building shell and its content the spatial form are distinct dimensions of architecture - however indivisible and interdependent -, this study focus, in the light of the Social Logic of Space (HILLIER; HANSON, 1984), on the intrinsic properties through which domestic space was structured in a sample of single-family dwellings built in João Pessoa (PB) during the 1970s - when the vocabulary of modern architecture still prevailed in Brazil though sharing the urban scene with other architectural trends -, in order to investigate regularities or divergences underlying their conception. These dwellings were originally classified (ARAÚJO, 2010a) in five categories defined according to the form of their building shells and to their prevailing construction techniques: (1) Brazilian modern legacy (considered as truly Brazilian modern style); (2) Paulista architecture (that refers to the modern production of São Paulo, Brazil, from the 1950s through the 1970s); (3) experiences of rationalization and prefabrication ; (4) experiences of adaptation to the climate (referring to a design strongly influenced by the hot and humid climate of North-eastern Brazil); and (5) hybrid (to account for a kind of stylistic hybridism that includes formal attributes, which evoke our colonial past). This study aims to determine, through the analyses of nineteen cases that represent each category, whether this taxonomy corresponds to distinct modes of spatial configuration. This research therefore proposes an approach to the classification of domestic architecture based on topological properties. The dwellings spatial organization was represented, quantified and analyzed, their spatial properties explored in consonance with one another and with the literature. Results pointed out that there is no evidence of a reciprocal relationship between the formal look of the built shells and their respective spatial structures

Layout, conforto e satisfação dos usuários em escritórios: uma avaliação pós-ocupação no edifício da sede administrativa do INPE-CRN

This research aimed to identify the link between the layout of workspaces in offices and the design strategies for environmental comfort. Strategies surveyed were focused on the thermal, visual and luminic comfort. In this research, visual comfort is related to issues of visual integration within and between the interior and exterior of the building. This is a case study conducted at the administrative headquarters of Centro Regional Nordeste do Instituto de Pesquisas Espaciais (INPE-CRN), located in Natal/RN. The methodological strategy used was the Post-Occupancy Evaluation, which combined the survey data on the building (layout of workspaces, bioclimatic strategies adopted in the design, use of these strategies) with some techniques aimed at acquiring qualitative information related to users. The workspace layout is primordial to satisfaction and productivity of workers. Issues such as concentration, communication, privacy, personal identity, density and space efficiency, barriers (access, visual and even ventilation and lighting), among others, are associated with the layout. The environmental comfort is one of the essential elements to maintaining life quality in workplace. Moreover, it is an important factor in user`s perception of the space in which he or she are inserted. Both layout and environmental comfort issues should be collected and analyzed in the establishment phase of the programming step. That way, it is possible to get adequate answers to these questions in subsequent project phases. It was found that changes in the program that occurred over time, especially concerning persons (number and characteristics), resulted in changes in layout, generating high density and inflexible environments. It turns difficult to adjust the furniture to the occupants` requirement, including comfort needs. However, the presence of strategies for environmental quality provides comfort to spaces, ensuring that, even in situations not considered optimal, users perceive the environment in a positive way. It was found that the relationship between environmental comfort and layout takes the following forms: in changing the perception of comfort, depending on the layout of the arrangements; adjustments in layout, due to needs for comfort; and the elevation of user satisfaction and environmental quality due to the presence of strategies comfort even in situations of inadequate layout

Condomínios fechados: a produção habitacional contemporânea e a auto-exclusão dos ricos no espaço urbano de Natal RN (1995 2003)

The present work analyzes the fast evolution of gated communities in Natal-RN´s urban space. Characterized by the occupation of large areas, providing private security and utilities, this kind of real estate use arises a long list of questions and issues from society and scholars, due to privatization of urban space, bending of law constraints and the lack of an integrated planning of the cities where they are built. The reasons for its fast growth in Brazil s urban areas are analyzed, considering the impact on formal urban planning and municipal services and on the identification of urbanistic, architectural pattern and constraints, as well as legal, social and economic issues. This study is based on the detailed analysis of the first three units of gated communities built in the urban space in Natal, between 1995 and 2003, including their evolution throughout time and the specific social and economic reasons for its present widespread adoption in Brazilian real estate market and, particulary, in our city. The main objective of this piece of work is to answer the why s and how s these phenomena evolved, setting a basis for the definition of adequate public policies and regulation of this kind of urban land use