Role of organizational service recovery actions on sustomer switching intentions in a process based service failure : does speed of recovery matters?

The study examines how organizational activities of compensation and empowerment impact on consumers switching intentions and also whether these differ based on the speed of service recovery. Data is collected using hypothetical scenarios in a situation of process failure. It is found that there is no direct effect of either compensation or empowerment on switching intent, although the interaction effect is significant when recovery occurs quickly.

Performing arts management in a climate of adjustment : case studies from Vietnam and Australia

This paper presents a series of empirical case studies to discuss impacts of economic globalisation on the development of performing arts organisations in Vietnam (Hanoi Youth Theatre and Vietnam National Symphony Orchestra) and Australia (Melbourne Theatre Company and Sydney Symphony Orchestra), and focuses on how Vietnamese organisations have adapted to these changes. The paper also identifies cultural policy implications for the development of the sector; for arts management training in Vietnam so that the sector (and more importantly, the artists) may fully benefit from the open market context. The findings indicate that Vietnamese performing arts organisations have attempted to adapt to the new market context while struggling to balance artistic quality, freedom and financial viability in the new socialist regime. The Australian case studies offered a relevant management model to Vietnamese arts management practice and training.

Shared parenting : adding children's voices and their measures of adjustment to the evaluation

Shared parenting has been advocated to be a better arrangement for children than sole residence and access arrangements after parental separation. Although there is some research on this issue, studies have been restricted in their reliance on the reports of others. In this paper, we report on a study in Australia, in which children in each of these arrangements were compared with children in intact families on a range of adjustment measures and with each other in relation to their responses to their parents' separation, using both self- and parent-reporting. We found that there was little difference between children in the three family configurations, suggesting that shared parenting is not necessarily associated with better outcomes for the child. On other aspects of adjustment, the children in shared parenting and sole residence/access families did not differ. We also found that parents in all groups underestimated the emotional problems reported by children. In separated families, they also overestimated the children's desire for parents to re-unite. Finally, we found that parents in shared parenting families are more satisfied with their situation than are their children, and fathers are particularly so. The findings suggest that the promotion of shared parenting as the best post-separation family structure is contestable.

Faster than the speed of white (noise): potential pressure points in research partnerships and processes

White noise occurs in the thinking, decision making and communication of dominant Settler cultures. It inhibits clear reception of messages, somewhat like the indistinct, fuzzy static of an un-tuned radio. As much a systemic issue as an individual one, it results from assumed privilege and lack of knowledge of worldviews other than the dominant. Until white noise is acknowledged, development of partnerships between Indigenous and non-Indigenous groups is likely to be limited by having to continually start at a point of inequality where nonIndigenous gaps in knowledge and understanding remain unrecognised. This paper/workshop considers challenges encountered while researching experiences of Aboriginal education in Western Australian prisons. Each pressure point occurred where the dominant world view prevailed without question. Discussion will focus on the specific pressure points of ethics approval, project development, informed consent and application of outcomes and findings. The paper asks the questions ‘Who decides what stories are created at these pressure points? What informs those stories?’ As individuals, we might not be able to crash through the white noise barrier but we can chip away and be transparent about its existence with the goal of eventually moving faster than the speed of white (noise).

Cosmological constant and the speed of light

By exploring the relationship between the propagation of electromagnetic waves in a gravitational field and the light propagation in a refractive medium, it is shown that, in the presence of a positive cosmological constant, the velocity of light will be smaller than its special relativity value. Then, restricting again to the domain of validity of geometrical optics, the same result is obtained in the context of wave optics. It is argued that this phenomenon and the anisotropy in the velocity of light in a gravitational field are produced by the same mechanism.

Two decades of adjustment and agricultural development in Latin America and the Caribbean

Includes bibliography

Improving accuracy and speed of optimum-path forest classifier using combination of disjoint training subsets

The Optimum-Path Forest (OPF) classifier is a recent and promising method for pattern recognition, with a fast training algorithm and good accuracy results. Therefore, the investigation of a combining method for this kind of classifier can be important for many applications. In this paper we report a fast method to combine OPF-based classifiers trained with disjoint training subsets. Given a fixed number of subsets, the algorithm chooses random samples, without replacement, from the original training set. Each subset accuracy is improved by a learning procedure. The final decision is given by majority vote. Experiments with simulated and real data sets showed that the proposed combining method is more efficient and effective than naive approach provided some conditions. It was also showed that OPF training step runs faster for a series of small subsets than for the whole training set. The combining scheme was also designed to support parallel or distributed processing, speeding up the procedure even more. © 2011 Springer-Verlag.

Two decades of adjustment and agricultural development in Latin America and the Caribbean

Includes bibliography

Laser ultrasonics system for measurement of speed of sound in gases

In this work we developed a setup to measure the speed of sound in gases using a laser ultrasonics system. The mentioned setup is an all optical system composed by a Q-switched Nd:YAG laser to generate the sound waves, and a fiber optical microphone to detect them. The Nd:YAG provided a laser pulse of approximately 420 mJ energy and 9 ns of pulse width, at the wavelength of 1064 nm. The pulsed laser beam, focused by a positive lens, was used to generate an electrical breakdown (in the gas) which, in turn, generates an sound wave that traveled through a determined distance and reached the fiber optical microphone. The resulting signal was acquired in an oscilloscope and the time difference between the optical pulse and the arrival of the sound waves was used to calculate the speed of sound, since the distance was known. The system was initially tested to measure the speed of sound in air, at room pressure and temperature and it presented results in agreement with the theory, showing to be suitable to measure the speed of sound in gases. © 2012 American Institute of Physics.

Adaptação cultural do Detailed Assessment of Speed of Handwriting (DASH) para escolares de ensino público

Pós-graduação em Fonoaudiologia - FFC