Flexibilidade e modelagem de processos de negócio: uma relação multidimensional

A abordagem de gestão de processos de negócio ganhou grande popularidade e ampla disseminação nas últimas décadas. Uma análise dessa abordagem mostra que ela persegue dois objetivos de difícil conciliação: por um lado, visa à formalização dos processos em modelos - a fim de estruturar efetivamente o trabalho - e, por outro lado, visa dar flexibilidade à organização - mantendo a sua capacidade de responder a situações novas e imprevistas. O presente artigo examina a relação entre formalização e flexibilidade na modelagem de processos de negócio, por meio de uma pesquisa empírica em uma companhia de manutenção de aeronaves na Alemanha, adotando um enfoque qualitativo em diálogo com a Teoria Ator-Rede. A análise deste caso oferece duas contribuições principais: (a) evidencia e ilustra a complexidade sociotécnica envolvida na modelagem de processos de negócio e (b) apresenta os contornos de uma compreensão multidimensional sobre a relação entre formalização e flexibilidade na gestão de processos de negócio.

Multilevel and multidimensional scale for online trust

This paper examines the nature of the construct of consumers' trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer's trust is formed in the online channel and in the financial sector.

Os estudos de recepção como modelo multidimensional: A negociação de estereótipos de etnicidade e género

Este artigo pretende analisar a multidimensionalidade do modelo de estudos de recepção, apresentando, para esse efeito, os resultados de dois projectos de investigação. Enquanto o primeiro projecto incide sobre a reacção de imigrantes brasileiras à representação das suas conterrâneas nos media portugueses, o segundo debruça-se sobre a reacção das portuguesas à representação do feminino enquanto sujeito e objecto de notícia na imprensa nacional. Com base num modelo multidimensional dos media que divide a cultura mediática em categorias de fidelidade representativa, espaço público agonístico e funcionalidade dos media, procurase explorar o modo como os estereótipos étnicos e de género são assimilados no quotidiano mediante a adopção de leituras preferenciais, negociadas ou opositivas. Estas interpretações de significados veiculados pelos media indicam que as redefinições de identidades étnica e de género são condicionadas pelo imaginário bem como por imperativos de ordem económica.

Pobreza multidimensional nos municípios da Região Nordeste

Na abordagem das capacitações de Sen (1981, 1985, 2000, 2001), a pobreza significa privação em diferentes aspectos da vida. O objetivo deste estudo é mensurar a pobreza multidimensional nos municípios da Região Nordeste por meio da teoria dos conjuntos fuzzy e dados do Censo Demográfico (IBGE, 2010). São utilizados 19 indicadores (funcionamentos) distribuídos em quatro dimensões: educação, saúde, condições habitacionais e renda. Os resultados indicam pobreza, com destaque nas dimensões da renda e da educação, principalmente nos estados de Maranhão, Alagoas, Piauí e Paraíba. Políticas de redução da pobreza precisam considerar quais são as privações sofridas pelas pessoas e as particularidades do local onde vivem.

Chagas' disease and social security: a case-control study in an urban area, Goiás, Brazil

One hundred and twenty subjects with Chagas' cardiopathy and 120 non-infected subjects were randomly selected from first time claimants of sickness benefits in the National Institute of Social Security (INPS) in Goiás. Cases of Chagas' cardiopathy were defined based on serological test, history of residence in an endemic area and, clinical and/or electrocardiogram (ECG) alterations suggestive of Chagas' cardiomyopathy. Controls were defined as subjects with at least two negative serological tests. Case and controls were compared in the analysis for age, sex, place of birth, migration history, socio-economic level, occupation, physical exertion at work, age at affiliation and years of contribution to the social security scheme, clinical course of their disease and ECG abnormalities. Chagas' disease patients were younger than other subjects and predominantly of rural origin. Non-infected subjects presented a better socio-economic level, were performing more skilled activities and had less changes of job than cases. No important difference was observed in relation to age at affiliation to INPS. About 60% of cases have claimed for benefits within the first four years of contribution while among controls this proportion was 38.5%. Cases were involved, proportionally more than controls, in "heavy" activities. A risk of 2.3 (95%CL 1.5 - 4.6) and 1.8 (95%CL 1.2- 3.5) was obtained comparing respectively "heavy" and "moderate" physical activity against "light". A relative risk of 8.5 (95%CL 4.9 - 14.8) associated with the presence of cardiopathy was estimated comparing the initial sample of seropositive subjects and controls. A high relative risk was observed in relation to right bundle branch block (RR = 37.1 95%CL = 8.8 - 155.6) and left anterior hemiblock (RR = 4.4, 95%CL = 2.1 - 9.1).

Biblioteca para a realização de security token services

A família de especificações WS-* define um modelo de segurança para web services, baseado nos conceitos de claim, security token e Security Token Service (STS). Neste modelo, a informação de segurança dos originadores de mensagens (identidade, privilégios, etc.) é representada através de conjuntos de claims, contidos dentro de security tokens. A emissão e obtenção destes security tokens, por parte dos originadores de mensagens, são realizadas através de protocolos legados ou através de serviços especiais, designados de Security Token Services, usando as operações e os protocolos definidos na especificação WS-Trust. O conceito de Security Token Service não é usado apenas no contexto dos web services. Propostas como o modelo dos Information Cards, aplicável no contexto de aplicações web, também utilizam este conceito. Os Security Token Services desempenham vários papéis, dependendo da informação presente no token emitido. São exemplos o papel de Identity Provider, quando os tokens emitidos contêm informação de identidade, ou o papel de Policy Decision Point, quando os tokens emitidos definem autorizações. Este documento descreve o projecto duma biblioteca software para a realização de Security Token Services, tal como definidos na norma WS-Trust, destinada à plataforma .NET 3.5. Propõem-se uma arquitectura flexível e extensível, de forma a suportar novas versões das normas e as diversas variantes que os Security Token Services possuem, nomeadamente: o tipo dos security token emitidos e das claims neles contidas, a inferência das claims e os métodos de autenticação das entidades requerentes. Apresentam-se aspectos de implementação desta arquitectura, nomeadamente a integração com a plataforma WCF, a sua extensibilidade e o suporte a modelos e sistemas externos à norma. Finalmente, descrevem-se as plataformas de teste implementadas para a validação da biblioteca realizada e os módulos de extensão da biblioteca para: suporte do modelo associado aos Information Cards, do modelo OpenID e para a integração com o Authorization Manager.

Improving Remote Voting Security with Code Voting

One of the major problems that prevents the spread of elections with the possibility of remote voting over electronic networks, also called Internet Voting, is the use of unreliable client platforms, such as the voter's computer and the Internet infrastructure connecting it to the election server. A computer connected to the Internet is exposed to viruses, worms, Trojans, spyware, malware and other threats that can compromise the election's integrity. For instance, it is possible to write a virus that changes the voter's vote to a predetermined vote on election's day. Another possible attack is the creation of a fake election web site where the voter uses a malicious vote program on the web site that manipulates the voter's vote (phishing/pharming attack). Such attacks may not disturb the election protocol, therefore can remain undetected in the eyes of the election auditors. We propose the use of Code Voting to overcome insecurity of the client platform. Code Voting consists in creating a secure communication channel to communicate the voter's vote between the voter and a trusted component attached to the voter's computer. Consequently, no one controlling the voter's computer can change the his/her's vote. The trusted component can then process the vote according to a cryptographic voting protocol to enable cryptographic verification at the server's side.

More than maternal sensitivity shapes attachment : infant coping and temperament

The aim of this longitudinal studywas to investigate the effect of a set of factors from multiple levels of influence: infant temperament, infant regulatory behavior, and maternal sensitivity on infant’s attachment. Our sample consisted of 48 infants born prematurely and their mothers. At 1 and 3 months of age, mothers described their infants’behavior using the Escala de Temperamento do Beb´e. At 3 months of age, infants’ capacity to regulate stress was evaluated during Tronick’s Face-to-Face Still-Face (FFSF) paradigm. At 9 months of age, mothers’ sensitivity was evaluated during free play using the CARE-Index. At 12 months of age, infants’ attachment security was assessed during Ainsworth’s Strange Situation. A total of 16 infants were classified as securely attached, 17 as insecure-avoidant, and 15 as insecure-resistant. Mothers of securely attached infantswere more likely than mothers of insecure infants to describe their infants as less difficult and to be more sensitive to their infants in free play. In turn, secure infants exhibited more positive responses during the Still-Face. Infants classified as insecureavoidant were more likely to self-comfort during the Still-Face and had mothers who were more controlling during free play. Insecure-resistant exhibited higher levels of negative arousal during the Still-Face and had mothers who were more unresponsive in free play. These findings show that attachment quality is influenced bymultiple factors, including infant temperament, coping behavior, and maternal sensitivity.

Coordination between mid-term maintenance outage decisions and short-term security-constrained scheduling in smart distribution systems

Distribution systems are the first volunteers experiencing the benefits of smart grids. The smart grid concept impacts the internal legislation and standards in grid-connected and isolated distribution systems. Demand side management, the main feature of smart grids, acquires clear meaning in low voltage distribution systems. In these networks, various coordination procedures are required between domestic, commercial and industrial consumers, producers and the system operator. Obviously, the technical basis for bidirectional communication is the prerequisite of developing such a coordination procedure. The main coordination is required when the operator tries to dispatch the producers according to their own preferences without neglecting its inherent responsibility. Maintenance decisions are first determined by generating companies, and then the operator has to check and probably modify them for final approval. In this paper the generation scheduling from the viewpoint of a distribution system operator (DSO) is formulated. The traditional task of the DSO is securing network reliability and quality. The effectiveness of the proposed method is assessed by applying it to a 6-bus and 9-bus distribution system.

Contexts-management strategy in considering the security in urban computing based on urban design

Urban Computing (UrC) provides users with the situation-proper information by considering context of users, devices, and social and physical environment in urban life. With social network services, UrC makes it possible for people with common interests to organize a virtual-society through exchange of context information among them. In these cases, people and personal devices are vulnerable to fake and misleading context information which is transferred from unauthorized and unauthenticated servers by attackers. So called smart devices which run automatically on some context events are more vulnerable if they are not prepared for attacks. In this paper, we illustrate some UrC service scenarios, and show important context information, possible threats, protection method, and secure context management for people.

Multidimensional aspects related to shiftworkers' health and well-being

The impact of shift and night work on health shows a high inter- and intra-individual variability, both in terms of kind of troubles and temporal occurrence, related to various intervening factors dealing with individual characteristics, lifestyles, work demands, company organisation, family relations and social conditions. The way we define "health" and "well-being" can significantly influence appraisals, outcomes and interventions. As the goal is the optimisation of shiftworkers' health, it is necessary to go beyond the health protection and to act for health promotion. In this perspective, not only people related to medical sciences, but many other actors (ergonomists, psychologists, sociologists, educators, legislators), as well as shiftworkers themselves. Many models have been proposed aimed at describing the intervening variables mediating and/or moderating the effects; they try to define the interactions and the pathways connecting risk factors and outcomes through several human dimensions, which refer to physiology, psychology, pathology, sociology, ergonomics, economics, politics, and ethics. So, different criteria can be used to evaluate shiftworkers' health and well-being, starting from biological rhythms and ending in severe health disorders, passing through psychological strain, job dissatisfaction, family perturbation and social dis-adaptation, both in the short- and long-term. Consequently, it appears rather arbitrary to focus the problem of shiftworkers' health and tolerance only on specific aspects (e.g. individual characteristics), but a systemic approach appears more appropriate, able to match as many variables as possible, and aimed at defining which factors are the most relevant for those specific work and social conditions. This can support a more effective and profitable (for individuals, companies, and society) adoption of preventive and compensative measures, that must refer more to "countervalues" rather than to "counterweights".

A multidimensional scaling analysis of musical sounds based on pseudo phase plane

This paper studies musical opus from the point of view of three mathematical tools: entropy, pseudo phase plane (PPP), and multidimensional scaling (MDS). The experiments analyze ten sets of different musical styles. First, for each musical composition, the PPP is produced using the time series lags captured by the average mutual information. Second, to unravel hidden relationships between the musical styles the MDS technique is used. The MDS is calculated based on two alternative metrics obtained from the PPP, namely, the average mutual information and the fractal dimension. The results reveal significant differences in the musical styles, demonstrating the feasibility of the proposed strategy and motivating further developments towards a dynamical analysis of musical sounds.

Desenvolvimento: um conceito multidimensional

O presente trabalho faz uma reflexão sobre o processo de construção do conceito de desenvolvimento na sociedade capitalista. Para tanto, utiliza-se da análise histórica com ênfase em quatro dimensões: econômica, política, social e ambiental. O estudo demonstra que o conceito surge na biologia, empregado como processo de evolução dos seres vivos para o alcance de suas potencialidades genéticas, porém, incorpora-se nas teorias e práticas sociais, por meio da economia, da sociologia, da antropologia e da ciência política. Ao longo de seu percurso histórico, o termo proporcinou algumas concepções diferentes de sociedade, como sociedade do crescimento, sociedade do bem estar social e sociedade sustentável. Portanto, este ensaio propõe compreender a lógica que fundamenta essas mudanças paradigmáticas do significado de desenvolvimento na sociedade.

Desenvolvimento e validação de questionário multidimensional para medir não-adesão ao tratamento com medicamentos

O estudo objetivou desenvolver e validar instrumento capaz de medir não-adesão ao tratamento com medicamentos em suas múltiplas dimensões. O Questionário de Adesão a Medicamentos com três perguntas foi aplicado a 46 pessoas com hipertensão arterial em Blumenau, SC, 2006. Compararam-se as medidas de não-adesão obtidas com outros quatro métodos: testes de Haynes, Morisky, contagem de comprimidos e desfecho clínico. As medidas de não-adesão variaram de acordo com o método. A medida composta obtida a partir do questionário desenvolvido resultou em não-adesão de 47,8% (IC 95%: 32,9;63,1), enquanto o padrão-ouro foi 69,6% (IC 95%: 54,3;82,3). As medidas de acurácia para detectar não-adesão mostraram sensibilidade de 62,5% e especificidade de 85,7%, área sob a curva ROC de 74,1% e valor preditivo positivo de 90,9%. Os resultados sugerem bom desempenho do Questionário de Adesão a Medicamentos.

A participação da pessoa com Afasia: uma abordagem multidimensional

A comunicação e a aprendizagem encontram-se intimamente ligadas. Constituem a essência do desenvolvimento e crescimento humanos através das quais legitimamos o nosso processo de vida. É através delas que a pessoa se envolve nas suas atividades diárias e desempenha os papéis que são esperados de si pela sociedade. Para a pessoa com afasia esta realidade encontra-se drasticamente alterada. A afasia pode criar limitações à atividade e restrições à participação do indivíduo resultantes da relação da deficiência com o meio em que a pessoa se move. O impacto dos fatores ambientais na aprendizagem do viver com afasia e consequente renegociação do “eu” precisa de ser foco de reflexão.