Rhode. Caracterització del jaciment i de les produccions dels seus tallers ceràmics

RESUM En la primera part de la tesi es revisen els materials arqueològics i els documents de les excavacions antigues al jaciment grec de la Ciutadella de Roses (Alt Empordà). Es fan estudis comparatius i de conjunt amb els resultats proporcionats per les excavacions recents. A partir d'aquí s'obté una periodització del jaciment, des del moment de la fundació de la colònia massaliota de Rhode, al segon quart del segle IV aC, fins a la fi de la ciutat, al 195 aC. Es tracten aspectes de topografia, urbanisme i estudi dels edificis. La segona part analitza les produccions dels tallers ceràmics (vernissos negres, pastes clares, ceràmiques de cuina i altres produccions secundàries). Es fa una nova classificació, un estudi de les formes, de la cronologia i paral·lels. S'estudien les instal·lacions dels tallers, els forns, la seva capacitat, les argiles i les terreres. Es conclou amb una caracterització socioeconòmica i històrica de la ciutat, i dels aspectes històrics relacionats amb les fases de la seva fundació, desenvolupament i fi.

Influência das dimensões organizacionais na gestão do conhecimento: pesquisa empírica na rede de hoteleira de Natal/RN

This dissertation of Master of Science investigates the influence of the organization dimensions in the development of the management of the knowledge in the administrative activities developed by the tourist sector of the city of the Natal/RN. The adopted methodology was a descriptive research and exploration, using the technique of analysis of Cluster and Box Multiple Plot. The objective of if using descriptive and exploration analysis of the absolute values and the gotten percentages, are to present, on the basis of the studied dimensions, the degree of importance and the agreement related to the organization knowledge in the perception of the interviewed ones. The used instrument of research was a composed questionnaire for two parts: study of the management of the knowledge and profiles of the companies and interviewed. This questionnaire aims at the study of the organization environment, evidencing if the same it propitiates one administrative politics directed for the creation, storage and dissemination of the organization knowledge. Of this form, the general result presented a relationship of the content seen in the bibliography with the activities developed in the hotels, demonstrating that the management of the organization knowledge is of great importance for the development of this activity

A Preliminary Evaluation of the Millennial Shopping Experience: Preferences and Plateaus

This study identified and examined the concerns of hotel general managers regarding ethics in the hospitality industry. Thirty-five managers were interviewed during and immediately following the economic recession to determine which ethical issues in the hotel industry and at their own properties concerned them the most. Results showed that more people and organizations attempted to renegotiate hotel rates, which actions, in turn, led to some lapses in ethical behavior. Managers said that because of the economic downturn, they felt pressure from both private owners and corporate headquarters. They also said a lack of work ethic, low motivation, and low pay caused many workers to underperform in ways that raised ethical issues. Managers also mentioned diversity issues and theft by both guests and employees as ethical issues of concern, and shared stories about their experiences.

El uso de los yacimientos arqueológicos musealizados. Contextualización y caracterización de sus visitas en el ámbito de la Costa Brava

A principios del siglo XX el yacimiento arqueológico de Empúries abrió sus puertas a las visitas. Desde aquellos momentos hasta nuestros días numerosos yacimientos de la zona están preparados para ser visitados. Estas actuaciones, en muchas ocasiones, se encuentran relacionadas con su uso como elementos de atracción turística. En este trabajo se analizan las características del uso de estos yacimientos por parte de sus visitantes y se hace un especial hincapié en el interés de situar estas visitas en el contexto más general de las estancias turísticas o las salidas excursionistas.

The local population and museums. An analysis based on the use of museums in the Alt Pirineu and Aran Region (Catalonia, Spain)

His paper is based on a study of visitors to the museums in the Alt Pirineu and Aran region (Catalonia, Spain). We describe the characteristics of the museums’ users and analyse the relationship between the museums and the local community. We highlight the importance of these facilities for local development, and the need to consider and prioritize their role as culture centres for the region’s population.

Evaluation of the utilization of electric vehicles for building energy management in hotels

Governments are working in new policies to slow down total energy consumption and greenhouse gases (GHG) emissions, promoting the deployment of electric vehicles (EVs) in all countries. In order to facilitate this deployment and help to reduce the final costs of their batteries, additional utilization of EVs when those are parked has been proposed. EVs can be used to minimize the total electricity cost of buildings (named vehicle to building applications, V2B). In this paper an economic evaluation of EVs in the Building Energy Management System is shown. The optimal storage capacity and its equivalent number of EVs are determined. This value is then used for determining the optimal charging schedule to be applied to the batteries. From this schedule, the total expected profit is derived for the case of a real hotel in Spain.

Organizational design, quality management and competitive advantage in hotels

Purpose – The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach – The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings – The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate the importance of QM strategic and operational systems as practices that have a key impact on the characteristics of organizational design. Similarly, the QM operational system is key in the relationship between QM and cost competitive advantage. Finally, the QM operational, information and strategic systems positively influence differentiation competitive advantage. Practical implications – When hotels adopt QM practices, there will be significant changes in a number of organizational variables, including specialization, formalization and interdepartmental interactions. This paper provides empirical evidence that QM practices improve both cost and differentiation competitive advantage in the hotel industry. Originality/value – There has been little research on the effects of QM on organizational design in the hotel industry. The contribution of this paper is that analyze the effects of QM on organizational design and competitive advantage, extending knowledge about these issues in a specific sector.

Benchmarking Quality Management in Hotels

In the early 1980s many hotels in the United States adopted quality assurance as a business strategy. By the late 1980s independent and chain hotels realized that total quality management (TQM) was a more powerful process and they began utilizing many of its components. For over 10 years, hotels have flirted with a variety of tools, processes, and theories to improve service to the guest

O departamento de revenue management de um grupo hoteleiro: análise dos tivoli hotels & resorts

O presente relatório relata o contacto com a indústria hoteleira nacional por meio da realização de um estágio curricular no departamento de Revenue Management do grupo Tivoli Hotels & Resorts, assentando por base sob as funções desempenhadas na área em estudo. Trata-se de um relatório que apresenta como finalidade a obtenção do grau de Mestre em Gestão e Direção Hoteleira, curso lecionado na Escola Superior de Turismo e Tecnologia do Mar, através da realização de um estágio curricular entre Julho 2014 e Maio 2015. Foram definidos diversos objetivos com a realização do presente estágio, tais como adquirir conhecimentos e competências nas técnicas de Revenue Management utilizadas nos Tivoli Hotels & Resorts, bem como adquirir conhecimentos nas técnicas utilizadas para maximização de receita, quer a nível de clientes individuais, quer a nível de grupos. Outro dos objetivos passava por adquirir experiência na análise de estatísticas e técnicas de monitorização, acompanhando a sua correta aplicação por parte das unidades hoteleiras. O grupo hoteleiro sobre o qual incide o relatório, a Tivoli Hotels & Resorts, é uma cadeia hotelaria nacional que conta com doze hotéis localizados em território nacional e outras duas unidades localizadas no Brasil, e que se destaca ao oferecer um vasto leque de serviços ao cliente que dinamizem a sua estada. Este trata-se portanto do Unique Selling Proposition (USP) da marca Tivoli: vender experiências e não simples estadas – Experience More. Ao longo do relatório será feito desta forma referência ao grupo Tivoli Hotels & Resorts bem como especificamente ao departamento de Revenue Management, incidindo o relatório sobre em que consiste esta técnica de gestão e quais as tarefas diárias de um revenue manager.

A organização interna dos departamentos de E-Commerce e Revenue Management: Análise dos Tivoli Hotels & Resort

O presente relatório assenta sob a compreensão das funções desempenhadas nas áreas de Revenue Management e E-Commerce no âmbito do estágio realizado no grupo hoteleiro português Tivoli Hotels & Resorts. O relatório tem como essencial objetivo a descrição da experiência do contacto com a indústria hoteleira através de um estágio curricular entre Agosto de 2013 até Maio 2014 para a obtenção de grau de mestre no Mestrado em Gestão e Direção Hoteleira, da Escola Superior de Turismo e Tecnologia do Mar. Foram delineados vários objetivos neste estágio no departamento de Revenue Management e E-Commerce tais como, conhecer os fundamentos de Revenue bem como a estratégia de pricing utilizada numa grande cadeia hoteleira e todo o processo envolvente para aumentar a ocupação, a otimização de Revenue e toda a explicação da estratégia utilizada na distribuição dos canais online, estando intimamente ligada à gestão dos mesmos. Ao longo do relatório ir-se-á perceber que estes dois departamentos detêm um elo de ligação sendo que as decisões obtidas pelo Revenue têm impacto direto no E-Commerce – Gestão dos canais online. A Tivoli Hotels & Resorts é uma cadeia hoteleira nacional que conta com doze hotéis em Portugal Continental e dois no Brasil em que se destaca a oferecer uma panóplia de serviços ao cliente não passando apenas pela estada. Experience More – este é o Unique Selling Proposition [USP], uma forte aposta na venda de experiências, considerado um verdadeiro conceito diferenciador convidando o cliente a usufruir de três serviços: Team, T/Services and T/Services.

The influence of online reviews on consumers’ attributions of service quality and control for service standards in hotels

Online travel reviews are emerging as a powerful source of information affecting tourists' pre-purchase evaluation of a hotel organization. This trend has highlighted the need for a greater understanding of the impact of online reviews on consumer attitudes and behaviors. In view of this need, we investigate the influence of online hotel reviews on consumers' attributions of service quality and firms' ability to control service delivery. An experimental design was used to examine the effects of four independent variables: framing; valence; ratings; and target. The results suggest that in reviews evaluating a hotel, remarks related to core services are more likely to induce positive service quality attributions. Recent reviews affect customers' attributions of controllability for service delivery, with negative reviews exerting an unfavorable influence on consumers' perceptions. The findings highlight the importance of managing the core service and the need for managers to act promptly in addressing customer service problems.

Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes

This research contributes to the field of customer equity by examining how important the strategy drivers of consumption and customer data management are in contributing to the value of the customer asset. A mixed methods approach focused on one sector: the Australian accommodation hotels. From this research, a deeper understanding of how to theorise, conceptualise and practice customer equity management has been achieved.