Third-party complaints and firm performance: an application in Spanish banking

This article focuses on the impact of third-party complaints on firm performance. We propose two research hypotheses, which are developed from the literature of dissatisfaction, emotions, and economics. The methodology is based on an event study to estimate variation in firm share returns in the stock market due to the publication of the Annual Complaints Service Report by the Bank of Spain; as well as a regression analysis to examine the impact of the number of complaints per branch on the variation obtained. The empirical focus is on a sample of eleven banks to which complaints were made and which were quoted on the Spanish Stock Exchange between 1992 and 2001. The results show a negative impact of the publication of these annual complaint reports on the share returns of the banks concerned. Additionally, these returns have a negative relationship with the number of complaints per branch.

Manuscript copy of Joseph Mayhew's complaints against Nathan Prince, Oct. 31, 1740 and Nov. 4, 1740

This is a manuscript copy of meeting minutes concerning fellow Tutor Joseph Mayhew's complaints against Nathan Prince. The minutes are written in a small paper-bound volume whose cover bears these inscriptions: "Oct. 31, 1740. Mr. Mayhew's complaint vs. Mr. Prince to the President and Tutors, Recd 14 Sept. 1741 of a Freshman, seal'd up;" "Acco of Mr. Mayhew's complaint of Mr. Prince contained in the Pres't & Tut's Book;" and "To the Honble Mr. Foxcroft, Chairman of the Committee of the Honble & Revd. the Overseers of Harvard College in Cambridge." Among other complaints, Mayhew was upset that Prince had called him "a Rascall & a rascally Fellow." The minutes also indicate that Prince left two meetings of the President and Tutors without permission, in spite of President Holyoke's having entreated him "Won't you stay?"

Pure Business, Law Enforcement or Sheer Politics? The EU’s WTO Complaints against Chinese Export Restrictions on Raw Materials. EU Diplomacy Paper 06/2013

In light of the growing international competition among states and globally operating companies for limited natural resources, export restrictions on raw materials have become a popular means for governments to strive for various goals, including industrial development, natural resource conservation and environmental protection. For instance, China as a major supplier of many raw materials has been using its powerful position to both economic and political ends. The European Union (EU), alongside economic heavyweights such as the US, Japan and Mexico, launched two high-profile cases against such export restrictions by China at the WTO in 2009 and 2012. Against this background, this paper analyses the EU’s motivations in the initiation of trade disputes on export restrictions at WTO, particularly focusing on the two cases with China. It argues that the EU's WTO complaints against export restrictions on raw materials are to a large extent motivated by its economic and systemic interests rather than political interests. The EU is more likely to launch a WTO complaint, the stronger the potential and actual impact on its economy, the more ambiguous the WTO rules and the stronger the internal or external lobbying by member states or companies. This argumentation is based on the analysis of pertinent factors such as the economic impact, the ambiguity of WTO law on export restrictions and the pressure by individual member states on the EU as well as the role of joint complaints at the WTO and political considerations influencing the EU’s decision-making process.

Resident abuse in nursing homes : resolving physical abuse complaints.

Companion publication to: Resident abuse in nursing homes: understanding and preventing abuse.

A treatise on the management of female complaints /

Mode of access: Internet.

The medical experience of thirty years practice in the treatment of certain acute and chronic diseases : comprising fevers, dyspepsia, liver complaints, diseases of the lungs, diseases of the heart, rheumatism, diseases of females, diseases of children, etc., etc., etc. /

Mode of access: Internet.

A Tamil hand-book : or Full introduction to the common dialect of that language on the plan of Ollenndorf and Arnold, for the use of foreigners learning Tamil, and of Tamilians learning English; with copious vocabularies (Tamil-English, and English-Tamil,) appendices containing reading lessons, analyses of letters, deeds, complaints, official documents.

7th ed. published under title: A handbook of the Tamil language.

Practical observations on venereal complaints /

Mode of access: Internet.

Studies in Spenser's Complaints,

Mode of access: Internet.

A Compendious or briefe examination of certayne ordinary complaints of diuers of our countrymen in these our dayes : which although they are in some parte vnjust and friuolous, yet are they all by way of dialogue throughly debated and discussed by William Shakespeare, gentleman.

Reprint. Originally published: London : Thomas Marshe, 1581.

Regulation of railway rates. Appendix D. Hearings before the Committee on Interstate Commerce, United States Senate, in special session, pursuant to Senate resloution no, 288, Fifty-eighth Congress, third session. Response of the Interstate Commercs Commission to the senate resolution of January 16, 1905, calling for facts and information concerning complaints and cases brought before the commission and the courts involving violations of the act to regulate commerce and amendments thereof. May 3, 1905.

Mode of access: Internet.