Apoio à tomada de decisão em empresas de serviços de turismo: um estudo de caso em agência de viagens

A nova visão do agente de viagens como consultor de viagens coloca novos desafios ao seu posicionamento no mercado. As agências de viagens necessitam de uma política de inovação, conhecimento e tecnologias da informação e comunicação (TICs)que lhes permitam possuir vantagem competitiva. Esta dissertação aborda o Balanced Scorecard, este método foi utilizado por apresentar um conjunto de perspectivas que permite acompanhar o desempenho de uma empresa prestadora de serviços de turismo, nomeadamente do departamento de incoming – individuais de uma Agência de Viagens, de modo a apoiar e melhorar o processo de gestão da mesma. O Balanced Scorecard visa traduzir a estratégia da empresa em objectivos e medidas dentro de quatro perspectivas: financeira, clientes, processos internos e aprendizagem e crescimento. A implementação deste método facilitou os processos de análise reduzindo a informação necessária para a tomada de decisão a um número de indicadores que traduzem o negócio do departamento. Inclui-se neste estudo a modelação do negócio do departamento de “incoming – individuais” de modo a representar as actividades principais sobre as quais, o departamento se baseia e funciona. Pretendeu-se distinguir quais as actividades e recursos envolvidos na concretização dos objectivos tendo em atenção a sequência das actividades, os serviços prestados e as fontes de informação utilizadas. Esta dissertação descreve ainda a utilização de um sistema de informação baseado numa Intranet, que é o meio ideal para comunicar toda a informação relevante da empresa, podendo ser acedida por todos os funcionários do departamento da Agência de Viagens, com grandes benefícios, quer em termos de gestão, quer em termos funcionais, permitindo a partilha de informação interna melhorando assim a comunicação entre os vários intervenientes. A possibilidade de aceder à base de dados através da intranet permite o acompanhamento permanente do desempenho da unidade de negócio, facilitando o apoio à gestão, em todos os níveis decisórios. Desta forma, os gestores poderão verificar o efeito das suas iniciativas na consecução dos objectivos estratégicos.A nova visão do agente de viagens como consultor de viagens coloca novos desafios ao seu posicionamento no mercado. As agências de viagens necessitam de uma política de inovação, conhecimento e tecnologias da informação e comunicação (TICs) que lhes permitam possuir vantagem competitiva. Esta dissertação aborda o Balanced Scorecard, este método foi utilizado por apresentar um conjunto de perspectivas que permite acompanhar o desempenho de uma empresa prestadora de serviços de turismo, nomeadamente do departamento de incoming – individuais de uma Agência de Viagens, de modo a apoiar e melhorar o processo de gestão da mesma. O Balanced Scorecard visa traduzir a estratégia da empresa em objectivos e medidas dentro de quatro perspectivas: financeira, clientes, processos internos e aprendizagem e crescimento. A implementação deste método facilitou os processos de análise reduzindo a informação necessária para a tomada de decisão a um número de indicadores que traduzem o negócio do departamento. Inclui-se neste estudo a modelação do negócio do departamento de “incoming – individuais” de modo a representar as actividades principais sobre as quais, o departamento se baseia e funciona. Pretendeu-se distinguir quais as actividades e recursos envolvidos na concretização dos objectivos tendo em atenção a sequência das actividades, os serviços prestados e as fontes de informação utilizadas. Esta dissertação descreve ainda a utilização de um sistema de informação baseado numa Intranet, que é o meio ideal para comunicar toda a informação relevante da empresa, podendo ser acedida por todos os funcionários do departamento da Agência de Viagens, com grandes benefícios, quer em termos de gestão, quer em termos funcionais, permitindo a partilha de informação interna melhorando assim a comunicação entre os vários intervenientes. A possibilidade de aceder à base de dados através da intranet permite o acompanhamento permanente do desempenho da unidade de negócio, facilitando o apoio à gestão, em todos os níveis decisórios. Desta forma, os gestores poderão verificar o efeito das suas iniciativas na consecução dos objectivos estratégicos.A intranet permitiu construir uma nova cultura dentro da organização, uma cultura fundamentada na troca de informação e colaboração, sendo o elo de ligação entre as diversas fontes de informação.

Medidas da complexidade da estrutura de algoritmos codificados em C

Nesta dissertação defendemos uma forma nova de medir o produto de software com base nas medidas usadas na teoria dos sistemas complexos. Consideramos o uso dessas medidas vantajoso em relação ao uso das medidas tradicionais da engenharia de software. A inovação desta dissertação sintetiza-se em considerar o produto de software como um sistema complexo, dotado de uma estrutura que comporta vários níveis e na proposta da correlação de gama longa como medida da complexidade de estrutura de programas fontes. Essa medida, invariante para a escala de cada nível da estrutura, pode ser calculada automaticamente. Na dissertação, primeiro descrevemos o processo de desenvolvimento do software e as medidas existentes para medir o referido processo e produto e introduzimos a teoria dos sistemas complexos. Concluímos que o processo tem características de sistema complexo e propomos que seja medido como tal. Seguidamente, estudamos a estrutura do produto e a dinâmica do seu. processo de desenvolvimento. Apresentamos um estudo experimental sobre algoritmos codificados em C, que usamos para validar hipóteses sobre a complexidade da estrutura do produto. Propomos a correlação de gama longa como medida da complexidade da estrutura. Estendemos essa medida a uma amostra codificada em Java. Concluímos, evidenciando as limitações e as potencialidades dessa medida e a sua aplicação em Engenharia de Software.

Medidas de concordância para variáveis categorizadas

Apesar desta tese se propor abordar exclusivamente variáveis categorizadas e medidas que descrevem a relação entre estas variáveis, consideramos extremamente relevante estender ao caso em que uma das variáveis em estudo de uma variável contínua. Tais medidas, quando usadas corretamente, fornecem uma descrição útil da estrutura implícita numa tabela de contingência. Ao longo dos anos, muitos cientistas deduziram medidas de associação de acordo com o que se propunham avaliar. Perante um conjunto tão variado de medidas, o nosso objetivo foi sumarizá-las, classificá-las em grupos mais gerais e estabelecer em que situações de que a sua utilização é indicada. Apesar de estarmos interessados em avaliar a concordância, realizámos que era essencial incluir nesta tese os testes de ajustamento e a análise de tabelas de contingência.

Avaliação da fidedignidade dos ensaios de esteróides fecais realizados no Laboratório de Medidas Hormonais do Departamento de Fisiologia da UFRN

NASCIMENTO, H. G. ; FERNANDES, L. C. ; SOUSA, M. B. C. . Avaliação da fidedignidade dos ensaios de esteróides fecais realizados no Laboratório de Medidas Hormonais do Departamento de Fisiologia da UFRN. Publica , v. 2, p. 39-48, 2006.

Efeitos da composição domiciliar e da escala equivalente sobre as medidas de desigualdade de renda e pobreza no Brasil

MARIANO, J. L. ; FIGUEIREDO, ERIK A. . Efeitos da composição domiciliar e da escala equivalente sobre as medidas de desigualdade de renda e pobreza no Brasil. In: XXXVI Encontro Nacional de Economia,Salvador 2008.

Comunicação interna em empreendimento hoteleiro: um enfoque gerencial

Globalization, which increased the market to a position of competition and change never before experienced, also imposed a series of changes that have transformed the social systems, organizations increasingly complex. In this scenario, communication has received attention from modern managers. Research indicates that some sectors of activity, more than others, rely on communication as a tool for achieving their goals. The tourism sector, located in the service segment is configured as one of these activities, which the hotel is part of the composite product. With the intention to acknowledge these aspects in this study sought to analyze the characteristics of internal communication in a hotel project in the managerial perspective. To try to answer this purpose we constructed a framework based on authors that discuss organizational communication, internal communication and hotel businesses. For the purpose of research was chosen a unit of study to assess the views of managers regarding the issue. In the unit studied was sought to apprehend these meanings through interviews with a group of managers in the organization and analysis of documents. Data were analyzed through content analysis of Bardin (1977), with the technique of categorical analysis, as it sought to capture aspects that allow the description of the contents of the messages. The results pointed to an organizational reality based heavily on orality, who lives constantly with noise and using communication to regulate behavior. With little or no reflection on managerial communication inferred that subordinates should not absorb the message completely, a phenomenon that can not be responsible for the complete fulfillment thereof. Moreover, it was realized that the organization studied did not plan your communication, since, yet the views as a strategic tool to achieve your goals

A comunicação interna numa organização pública

The present study compose an analysis on the process of internal communication at a public organization, built on the survey data originary of administrative conduct, observation on the cultural model of the organization and how the interdepartmental and interpersonal relations shows up. The research, exploratory descriptive kind, had theoretical basis on two knowledge areas Administrative Science and Social Communication and was developed at Instituto do Desenvolvimento Econômico e Meio Ambiente IDEMA, in Rio Grande do Norte. During data collection, were conducted spontaneous and semi structured interviews with directors and coordinators, besides the application of directed questionnaire to functionaries in two unites of the institution. Through the analysis and interpretation of the data, we came to the conclusion that the process of internal communication at a public organization fall in with same challenges of private organizations, but with peculiarities that attracts the scientific look specially, in concern of the attitude assumed by the administrators in the conduction of communication functions inside the organization, the profile of social actor and the communication channels used. Although the organizational communication represents more and more a strategic function, as an administration tool, the point that research gets to shows that in public organizations the communication refrains from administrative purpose and with the major objective of giving publicity to the institutional acts and actions

Projeto de um edifício para fins educacionais com foco na racionalização do consumo de água

The urban growth without the prior infrastructure has caused many environmental impacts such as the damage to quality of the water resources in the cities. Along with natural scarcity in some regions, this is one of the factors that limit the availability of drinking water. As a result, the conservation of drinking water is becoming one of the major concerns in sustainable architectural projects. Within this context, this dissertation proposes to develop the design of an educational building focusing on water consumption rationalization. The proposed project is located in UFRN Campus at Currais Novos, an area of warm and dry climate and low rainfall. The proposal seeks to integrate ways to reduce water consumption o to architecture, in order to exploit the advantages and savings. After quantifying the benefits achieved, it was concluded that it is possible to reduce significantly the drinking water consumption in educational buildings in universities using three principles: reduction the water consumption at the point of use, replacement of the water source and internal recycling. Calculations and simulations indicated that the proposed building may have water consumption up to 56% lower than if it would be provided by conventional facilities. Rationalization of water consumption brings direct and indirect benefits, with influences on the environmental, social and economic fields

Construção, caracterização e aplicação de eletrodos para descarga por arco de cátodo oco

The system built to characterize electrodes and, consequently, deposited fine films are constituted by a hollow cathode that works to discharges and low pressures (approximately 10-3 to 5 mbar), a source DC (0 to 1200 V), a cylindrical camera of closed borossilicato for flanges of stainless steel with an association of vacuum bombs mechanical and spread. In the upper flange it is connected the system of hollow cathode, which possesses an entrance of gas and two entrances for its refrigeration, the same is electrically isolated of the rest of the equipment and it is polarized negatively. In front of the system of hollow cathode there is a movable sample in stainless steel with possibility of moving in the horizontal and vertical. In the vertical, the sample can vary its distance between 0 and 70 mm and, in the horizontal, can leave completely from the front of the hollow cathode. The sample and also the cathode hollow are equipped with cromel-alumel termopares with simultaneous reading of the temperatures during the time of treatment. In this work copper electrodes, bronze, titanium, iron, stainless steel, powder of titanium, powder of titanium and silício, glass and ceramic were used. The electrodes were investigated relating their geometry change and behavior of the plasma of the cavity of hollow cathode and channel of the gas. As the cavity of hollow cathode, the analyzed aspects were the diameter and depth. With the channel of the gas, we verified the diameter. In the two situations, we investigated parameters as flow of the gas, pressure, current and applied tension in the electrode, temperature, loss of mass of the electrode with relationship at the time of use. The flow of gas investigated in the electrodes it was fastened in a work strip from 15 to 6 sccm, the constant pressure of work was among 2.7 to 8 x 10-2 mbar. The applied current was among a strip of work from 0,8 to 0,4 A, and their respective tensions were in a strip from 400 to 220 V. Fixing the value of the current, it was possible to lift the curve of the behavior of the tension with the time of use. That curves esteem in that time of use of the electrode to its efficiency is maximum. The temperatures of the electrodes were in the dependence of that curves showing a maximum temperature when the tension was maximum, yet the measured temperatures in the samples showed to be sensitive the variation of the temperature in the electrodes. An accompaniment of the loss of mass of the electrode relating to its time of use showed that the electrodes that appeared the spherical cavities lost more mass in comparison with the electrodes in that didn't appear. That phenomenon is only seen for pressures of 10-2 mbar, in these conditions a plasma column is formed inside of the channel of the gas and in certain points it is concentrated in form of spheres. Those spherical cavities develop inside of the channel of the gas spreading during the whole extension of the channel of the gas. The used electrodes were cut after they could not be more used, however among those electrodes, films that were deposited in alternate times and the electrodes that were used to deposit films in same times, those films were deposited in the glass substrata, alumina, stainless steel 420, stainless steel 316, silício and steel M2. As the eletros used to deposit films in alternate time as the ones that they were used to deposit in same times, the behavior of the thickness of the film obeyed the curve of the tension with relationship the time of use of the electrode, that is, when the tension was maximum, the thickness of the film was also maximum and when the tension was minimum, the thickness was minimum and in the case where the value of the tension was constant, the thickness of the film tends to be constant. The fine films that were produced they had applications with nano stick, bio-compatibility, cellular growth, inhibition of bacterias, cut tool, metallic leagues, brasagem, pineapple fiber and ornamental. In those films it was investigated the thickness, the adherence and the uniformity characterized by sweeping electronic microscopy. Another technique developed to assist the production and characterization of the films produced in that work was the caloteste. It uses a sphere and abrasive to mark the sample with a cap impression, with that cap form it is possible to calculate the thickness of the film. Through the time of life of the cathode, it was possible to evaluate the rate of waste of its material for the different work conditions. Values of waste rate up to 3,2 x 10-6 g/s were verified. For a distance of the substratum of 11 mm, the deposited film was limited to a circular area of 22 mm diameter mm for high pressures and a circular area of 75 mm for pressure strip. The obtained films presented thickness around 2,1 µm, showing that the discharge of arch of hollow cathode in argon obeys a curve characteristic of the tension with the time of life of the eletrodo. The deposition rate obtained in this system it is of approximately 0,18 µm/min

Simulação computacional de medidas estereológicas em estruturas de metal duro (WC-Co)

This work focuses on the creation and applications of a dynamic simulation software in order to study the hard metal structure (WC-Co). The technological ground used to increase the GPU hardware capacity was Geforce 9600 GT along with the PhysX chip created to make games more realistic. The software simulates the three-dimensional carbide structure to the shape of a cubic box where tungsten carbide (WC) are modeled as triangular prisms and truncated triangular prisms. The program was proven effective regarding checking testes, ranging from calculations of parameter measures such as the capacity to increase the number of particles simulated dynamically. It was possible to make an investigation of both the mean parameters and distributions stereological parameters used to characterize the carbide structure through cutting plans. Grounded on the cutting plans concerning the analyzed structures, we have investigated the linear intercepts, the intercepts to the area, and the perimeter section of the intercepted grains as well as the binder phase to the structure by calculating the mean value and distribution of the free path. As literature shows almost consensually that the distribution of the linear intercepts is lognormal, this suggests that the grain distribution is also lognormal. Thus, a routine was developed regarding the program which made possible a more detailed research on this issue. We have observed that it is possible, under certain values for the parameters which define the shape and size of the Prismatic grain to find out the distribution to the linear intercepts that approach the lognormal shape. Regarding a number of developed simulations, we have observed that the distribution curves of the linear and area intercepts as well as the perimeter section are consistent with studies on static computer simulation to these parameters.

Caracterização ambiental de bancos areno-lamosos nos campos petrolíferos de Macau e Serra (RN), como subsídio às medidas mitigadoras ao processo erosivo

On Rio Grande do Norte northern coast the process of sediment transport are intensely controlled by wind and sea (waves and currents) action, causing erosion and shoreline morphological instability. Due to the importance of such coastal zone it was realized the multi-spectral mapping and physical-chemical characterization of mudflats and mangroves aiming to support the mitigating actions related to the containment of the erosive process on the oil fields of Macau and Serra installed at the study area. The multi-spectral bands of 2000 and 2008 LANDSAT 5 TM images were submitted on the several digital processing steps and RGB color compositions integrating spectral bands and Principal Components. Such processing methodology was important to the mapping of different units on surface, together with field works. It was possible to make an analogy of the spectral characteristics of wetlands with vegetations areas (mangrove), showing the possibility to make a restoration of this area, contributing with the environmental monitoring of that ecosystem. The maps of several units were integrated in GIS environment at 1:60,000 scale, including the classification of features according to the presence or absence of vegetation cover. Thus, the strategy of methodology established that there are 10.13 km2 at least of sandy-muddy and of these approximately 0.89 km2 with the possibility to be used in a reforestation of typical flora of mangrove. The physical-chemical characterization showed areas with potential to introduce local species of mangrove and they had a pH above neutral with a mean of 8.4. The characteristic particle size is sand in the fine fractions, the high levels of carbonate, organic matter and major and trace element in general are concentrated where the sediment had the less particles size, showing the high correlation that those elements have with smaller particles of sediment. The application of that methodological strategy is relevant to the better understanding of features behavior and physical-chemical data of sediment samples collected on field allow the analysis of efficiency/capability of sandy-muddy to reforestation with local mangrove species for mitigation of the erosive action and coastal processes on the areas occupied by the oil industry

Avaliação ambiental de manguezais adjacentes aos campos petrolíferos de Macau e Serra (RN), como subsídio às medidas mitigadoras ao processo erosivo

Among the various effects caused by the climate change and human intervention, the mangrove ecosystem changes through of the years has been worth mentioning, which hasn t known which are the pros and cons for the adjacent coastal and estuarine environments yet. It happens due to the present dynamism in these areas, besides of the difficult understanding of the processes associated with evolution. This study aimed to environmentally evaluate adjacent mangroves from the Macau and Serra oil fields, located on Rio Grande do Norte northern coast, to support the mitigating actions related to the containment of the erosive process, as well as, according to the principles of the Clean Development Mechanism (CDM), to assess the amount of atmospheric carbon sequestered by the studied ecosystem. An inventory was conducted through mangrouve mapping which has supplied this research, especially regarding to the structural characterization of mangrove areas. To understand the local mangrove behavior in a greater level detail, techniques of remote sensing, GIS and GPS were used to make an analogy between the current and past states of the mangrove studied, allowing to make anticipated projections for the future impacts or changes in that region. This study combined data from multispectral LANDSAT 5 TM, Landsat 7 ETM+ with radar microwave data from SAR RADARSAT-1, which increased the interpretation capacity of the data from optical sensor systems. The interpretations have been supported by the data field, representing a better and innovative methodology for the environmental and taxonomic characterization of mangrove forests considered. The results reveal that mangroves of the Ponta do Tubarão Sustainable Development Reserve are biologically representative areas and providing a variety of benefits, especially for local communities, constituting the priority sites for actions development aimed at conservation. They also have been showing the necessity to make mitigating measures in order to recover degraded areas through reforestation or creating new areas of mangrove, as currently 7.1% of the mangrove forests studied are dead or in an advanced state of decomposition. The amount of atmospheric carbon sequestered proved very significant when analyzed for the whole area, which is able to sequester atmospheric 4,294,458 Ton CO2 per year

Relação entre medidas ultrassônicas e da carcaça de bubalinos Murrah abatidos em diferentes períodos de confinamento

Os objetivos neste trabalho foram estimar as correlações entre medidas obtidas por ultrassonografia e na carcaça e acompanhar o desenvolvimento da área de olho-de-lombo e a deposição de gordura de búfalos em diferentes períodos de confinamento. Foram utilizados 20 bubalinos da raça Murrah, castrados, abatidos aos 75, 100, 125 ou 150 dias de confinamento. As medidas realizadas foram área de olho-de-lombo, espessura de gordura subcutânea do dorso e espessura de gordura da garupa, mensuradas por ultrassonografia quando os búfalos atingiram o tempo de abate e na carcaça, após o abate. A espessura de gordura subcutânea da carcaça foi avaliada utilizando-se paquímetro e a área de olho-de-lombo da carcaça, régua do quadrante de pontos. O período de confinamento apresentou efeito linear crescente na área de olho-de-lombo e nas espessuras de gordura do dorso e da garupa avaliadas por ultrassom e na carcaça. O efeito linear positivo entre 75 e 150 dias de confinamento, tanto para a área de olho-de-lombo como para espessura de gordura medidas no dorso e na garupa, comprovou que os animais ainda não haviam atingido a maturidade. As correlações entre as medidas obtidas por ultrassom e na carcaça foram 0,82 para área de olho-de-lombo e 0,85 para espessura de gordura subcutânea no dorso. As características de carcaça medidas por ultrassom em bubalinos apresentam boas correlações com as medidas realizadas na carcaça no momento do abate, o que permite, em bubalinos da raça Murrah castrados e oriundos de rebanho leiteiro, acompanhar as alterações dessas características durante o desenvolvimento.