Serving Multiple Masters: Exploring HRD in the Context of Third Sector Partnerships for Public Service Delivery

Organisations in the Non-Profit and Voluntary (NPV) sector increasingly face challenging and uncertain times with an increasing shift from public grant funding towards contract funding. As a result many of these changes employees in such organisations have often found themselves working more closely under contract with colleagues in public sector organisations in order to provide public services. Using a multiple case study methodology and in-depth interviewing of a range of stakeholders form two large Northern Irish based Non Profit Organisations in the social care sector, the purpose of this research was to
investigate HRD and people management issues and how a turbulent environment can affect how organisations approach HRD strategy and implementation.

The research identifies the importance placed upon NPOs adopting HRD strategies and addressing the development of unique and specialised skills in order to claw back power within the relationships they serve with statutory funding bodies. However this research also notes that the manner in which HRD and its associated issues are considered within NPOs can have an impact on the loyalty and commitment of the workforce which serves them. What is of concern is that the context for the delivery of public services under contract is putting increasing strain on NPOs and this has been felt markedly by their respective workforces, and unless strong values-led leadership and managerial practice is in
place in NPOs, the voluntary-centred ethos of those who work in the sector may be significantly damaged.

Enabling Others in Social Work: Reflexivity and the Theory of Social Domains

This paper sets out a framework to structure reflexivity in social work practice. Based on the thinking of the sociologist, Derek Layder, it comprises five domains that impact on the individual and social life, namely: (i) psycho-biography – referring to a person’s unique experience throughout the life-course; (ii) situated activity – highlighting the impact of every day social interaction; (iii) social settings – addressing the role of organizations in social life; (iv) culture – covering the influence of attitudes, beliefs, tastes and ideas on symbolic meaning; and (v) politico-economy – alluding to the ramifications of political and economic forces on people’s lives. It is contended that power circulates throughout each domain as an enabling and constraining force. The paper then outlines a process for using the reflexive framework in ‘enabling’ activities such as practice learning, supervision, mentoring and coaching. By applying the framework in these contexts, it is argued that social workers can reflect critically on their role and develop emancipatory forms of practice.

Extending Customer Relationship Management into a Social Context

Informed by the resource-based view, this study draws on customer relationship management (CRM) and value co-creation literature to develop a framework examining the impact of social networking sites on processes to manage customer relationships. Facilitating the depth and networked interactions necessary to truly engage customers, social networking sites act as a means of enhancing customer relationships through the co-creation of value, moving CRM into a social context. Tested and validated on a data set of hotels, the main contribution of the study to service research lies in the extension of CRM processes, termed relational information processes, to include value co-creation processes due to the social capabilities afforded by social networking sites. Information technology competency and social media orientation act as critical antecedents to these processes, which have a positive impact on both financial and non-financial aspects of firm performance. The theoretical and managerial implications of these findings are discussed accordingly.

Tele-Supervised FES-Assisted Exercise for Hemiplegic Upper Limb

Stroke survivors often have upper limb (UL) hemiparesis, limiting their ability to perform activities of daily life (ADLs). Intensive, task-oriented exercise therapy (ET) can improve UL function, but motivation to perform sufficient ET is difficult to maintain. Here we report on a trial in which a workstation was deployed in the homes of chronic stroke survivors to enable tele-coaching of ET in the guise of computer games. Participants performed 6 weeks of 1 hour/day, 5 days/week ET. Hand opening and grasp were assisted with functional electrical stimulation (FES). The primary outcome measure was the Action Research Arm Test (ARAT). Secondary outcome measures included a quantitative test of UL function performed on the workstation, grasp force measurements and transcranial magnetic stimulation (TMS). Improvements were seen in the functional tests, but surprisingly, not in the TMS responses. An important finding was that participants commencing with intermediate functional scores improved the most.

CONCLUSIONS: 1) Daily, tele-supervised FES-ET in chronic stroke survivors is feasible with commercially-available technology. 2) The intervention can significantly improve UL function, particularly in people who start with an intermediate level of function. 3) Significant improvements in UL function can occur in the absence of changes in TMS responses.

Corporate Ownership, Control, and Firm Performance in Victorian Britain

Scholars have long debated whether ownership structure matters for firm performance. The standard view with respect to Victorian Britain is that family-controlled companies had a detrimental effect on operating profit and shareholder value. Here, we examine this view using a hand-collected corporate ownership dataset. Our main finding is that it was not necessarily the broad structure of corporate ownership that mattered for performance, but whether family blockholders had a governance role. Large active blockholders tended to increase operating performance, implying that they reduced managerial agency problems. In contrast, we find that directors who were independent of large family owners were more likely to increase shareholder value.

Teamwork Efficiency and Company Size

We study how ownership structure and management objectives interact in determining the company size without assuming information constraints or any explicit costs of management. In symmetric agent economies, the optimal company size balances the returns to scale of the production function and the returns to collaboration efficiency. For a general class of payoff functions, we characterize the optimal company size, and we compare the optimal company size across different managerial objectives. We demonstrate the restrictiveness of common assumptions on effort aggregation (e.g., constant elasticity of effort substitution), and we show that common intuition (e.g., that corporate companies are more efficient and therefore will be larger than equal-share partnerships) might not hold in general.

Justifying accounting change through global discourses and legitimation strategies. The case of the UK central government.

Accounting has been viewed, especially through the lens of the recent managerial reforms, as a neutral technology that, in the hands of rational managers, can support effective and efficient decision making. However, the introduction of new accounting practices can be framed in a variety of ways, from value-neutral procedures to ideologically-charged instruments. Focusing on financial accounting, budgeting and performance management changes in the UK central government, and through extensive textual analysis and interviews in three government departments, this paper investigates: how accounting changes are discussed and introduced at the political level through the use of global discourses; and what strategies organisational actors subsequently use to talk about and legitimate such discourses at different organisational levels. The results shows that in political discussions there is a consistency between the discourses (largely NPM) and the accounting-related changes that took place. The research suggests that a cocktail of legitimation strategies was used by organisational actors to construct a sense of the changes, with authorisation, often in combination with, at the very least, rationalisation strategies most widely utilised. While previous literature posits that different actors tend to use the same rhetorical sequences during periods of change, this study highlights differences at different organisational levels.

Public perceptions of personalised nutrition through the lens of Social Cognitive Theory

Social Cognitive Theory has been used to explain findings derived from focus group discussions (N = 4) held in the United Kingdom with the aim of informing best practice in personalised nutrition. Positive expectancies included weight loss and negative expectancies surrounded on-line security. Monitoring and feedback were crucial to goal setting and progress. Coaching by the service provider, family and friends was deemed important for self-efficacy. Paying for personalised nutrition symbolised commitment to behaviour change. The social context of eating, however, was perceived a problem and should be considered when designing personalised diets. Social Cognitive Theory could provide an effective framework through which to deliver personalised nutrition.

Perceptions of high-involvement work practices and burnout: the mediating role of job demands

This study examined the impact of perceived high-involvement work practices on job demands (role conflict, role overload and role ambiguity) and burnout (emotional exhaustion and depersonalisation). The study was conducted in a Canadian general hospital. Findings from structural equation modelling (N = 545) revealed that perceived HIWPs were significantly and negatively related to job demands and burnout. Role conflict and role overload have a significant positive association with emotional exhaustion and depersonalisation. Finally, role conflict and role overload partially mediate the relationship between perceived HIWPs and burnout. We discuss the theoretical and managerial implications of these findings for our understanding of how HIWPs influence the job demands and burnout of employees.

Theorizing temporary spatial clusters and institutional boundary-work in industrial markets

To better understand the nature of temporary spatial clusters (TSC’s) in industrial marketing settings, this conceptual paper first provides a theoretical synthesis of spatial understanding from the industrial marketing (IM) and economic geography (EG) fields, focusing particularly on Doreen Massey’s work on relational space. This leads to a conceptual schema for organizing the IM literature in terms of spatiality, and which also helps clarify the ontological nature of TSCs. We then move to introduce the notion of institutional boundary-work, drawing on the work of Thomas Gieryn, and Andrea Brighenti’s examination of territorology, to conceptualize the activities of market actors engaged in the ongoing social accomplishment of TSCs. Such activities, we suggest, involve these actors ‘marching’ boundaries to assume network influence and maintain market order in IM settings. In summary, therefore, our paper addresses two fundamental questions: i) How do we conceptualize the form of TSCs in IM settings? And, ii) what function(s) are TSCs performing (and how is this being undertaken) in IM? The paper closes by providing methodological guidance for how a research agenda on TSCs within IM activity might be developed, followed by a summary of the managerial implications that emerge from our theorizations.

How do clinicians become teachers? A communities of practice perspective.

There is widespread acceptance that clinical educators should be trained to teach, but faculty development for clinicians is undermined by poor attendance and inadequate learning transfer. As a result there has been growing interest in situating teacher development initiatives in clinical workplaces. The relationship between becoming a teacher and clinical workplace contexts is under theorised. In response, this qualitative research set out to explore how clinicians become teachers in relation to clinical communities and institutions. Using communities of practice (CoP) as a conceptual framework this research employed the sensitising concepts of regimes of competence and vertical (managerial) and horizontal (professional) planes of accountability to elucidate structural influences on teacher development. Fourteen hospital physicians completed developmental timelines and underwent semi-structured interviews, exploring their development as teachers. Despite having very different developmental pathways, participants’ descriptions of their teacher identities and practice that were remarkably congruent. Two types of CoP occupied the horizontal plane of accountability i.e. clinical teams (Firms) and communities of junior doctors (Fraternities). Participants reproduced teacher identities and practice that were congruent with CoPs’ regimes of competence in order to gain recognition and legitimacy. Participants also constructed their teacher identities in relation to institutions in the vertical plane of accountability (i.e. hospitals and medical schools). Institutions that valued teaching supported the development of teacher identities along institutionally defined lines. Where teaching was less valued, clinicians adapted their teacher identities and practices to suit institutional norms. Becoming a clinical educator entails continually negotiating one’s identity and practice between two potentially conflicting planes of accountability. Clinical CoPs are largely conservative and reproductive of teaching practice whereas accountability to institutions is potentially disruptive of teacher identity and practice.

Estilos de liderança em contexto de sala de aula:implicações na supervisão e orientação pedagógica

Dissertação apresentada para a obtenção do grau de Mestre em Ciências da Educação/Supervisão e Orientação Pedagógica. Orientador: Professor Doutor António Mesquita Guimarães

Papel da assessoria na auto-avaliação das escolas

Esta tese apresenta uma investigação que procura problematizar o papel da assessoria na auto-avaliação das escolas. Reflecte-se sobre o contributo de assessores externos nas unidades de gestão para encontrar fórmulas que permitam a construção e sustentabilidade da sua auto-avaliação através da concepção, monitorização e avaliação de planos de acção. A investigação consubstanciou-se na análise dos relatórios das 100 unidades orgânicas que participaram na avaliação externa em 2006/2007 promovida pela Inspecção-Geral de Educação (IGE) especificamente no domínio da Capacidade de Auto-Regulação e Melhoria da Escola (CARME), no Questionário a 90 participantes em equipas de auto-avaliação e ainda em todo o trabalho de campo realizado numa escola secundária através de observação participante. Durante a investigação percebeu-se a adaptação de alguns modelos de auto-avaliação de carácter gerencialista à realidade das unidades orgânicas, identificam-se alguns obstáculos que se apresentam à aplicação dos referidos modelos, as dificuldades que as referidas unidades de gestão sentem quando autonomamente se querem auto-avaliar e identificam-se mecanismos utilizados para a concretização da auto-avaliação e sua manutenção ao longo do tempo. Por fim, constata-se que a assessoria externa é um pilar que pode contribuir para a introdução efectiva dos referidos mecanismos de auto-avaliação e sua sustentabilidade.

A influência do terrorismo nos comportamentos de viagem internacionais

A partir de uma amostra de 600 turistas internacionais que circulam em Portugal, Espanha e Itália, este estudo identifica as principais os conceitos chave relacionados com o terrorismo, a percepção de risco, envolvimento e motivação para a segurança dos turistas internacionais. Diferentes níveis de preocupação relativamente à segurança pode influenciar as decisões dos turistas. No seu processo de decisão, os turistas avaliam vários factores, nomeadamente, o nível de risco ou de segurança que consideram nos destinos (Sonmez, 1998). Os turistas adoptam uma atitude protectora alterando os seus comportamentos durante os processos de decisão, substituindo os destinos que consideram inseguros por outros associados a uma maior segurança (Gu & Martin, 1992; Mansfeld, 1996). O terrorismo exacerbado pelos media tem efeitos graves nas receitas dos destinos turísticos (Taylor, 2006). Através da publicidade negativa, um destino turístico que experiencia um incidente terrorista pode ver a sua reputação danificada e a actividade turística severamente comprometida (Sonmez, 1998). Inclusivamente, a imageme negativa de um destino pode ser generalizada e pode também afectar outros países ou regiões por períodos de tempo indeterminados (Taylor, 2006). Um modelo de equações estruturais revela que os turistas são motivados para adquirir informação sobre o terrorismo nos media, nomeadamente mostram atenção e interesse sobre essas notícias e esse facto influencia directamente o seu risco percebido. A percepção de risco influencia directamente o envolvimento dos turistas no planeamento da viagem, especificamente a procura de informação antes da viagem e quando estão no destino. A percepção de risco e o envolvimento dos turistas influencia a percepção da importância da segurança.A discussão foca as implicações deste modelo para a teoria e para as instituições e organizações turísticas. São igualmente apresentadas recomendações para os gestores e promotores dos destinos e para os gestores das organizações turísticas. Direcções futuras de investigação são igualmente apresentadas.

A educação para o desenvolvimento sustentável na formação de professores: a Web 2.0 e as interações numa comunidade de prática online

A Educação para o Desenvolvimento Sustentável (EDS) é o cerne de um paradigma emergente na educação do século XXI. A EDS constitui-se um processo de aprendizagem holístico e sistémico e tem como função ensinar a viver de maneira sustentável. Apresenta-se como uma abordagem pedagógica inovadora, que combina aprendizagens ativas e participativas, suportadas por uma multiplicidade de estratégias didático-pedagógicas. Objetiva a promoção da capacidade de pensamento crítico, da resolução de problemas e da tomada de decisão, baseada em valores, por parte dos alunos. Para a implementação da EDS é fundamental que os professores tenham consciência de que lidar com as questões da sustentabilidade, na sala de aula, implica dotarem-se de competências específicas. É, portanto, necessário investir na formação de educadores e formadores; o que compreende o seu desenvolvimento profissional, focado no aperfeiçoamento das suas competências, de modo a potenciar novos processos na aprendizagem coerentes com os princípios da EDS. Neste contexto, no presente estudo, foi criada uma Oficina de Formação para professores do ensino básico, na modalidade b-learning, visando a criação de um espaço de formação que permitisse a integração das TIC/Web 2.0 na prática docente, mais concretamente no apoio à inclusão da EDS no currículo. Partindo do pressuposto que as TIC/Web 2.0 são ferramentas que nos oferecem novas oportunidades, pela sua versatilidade de disseminação do conhecimento, e que permitem reorientar o ensino e a aprendizagem sustentados na teoria sócio-construtivista, promovendo o trabalho colaborativo, criou-se uma Comunidade de Prática online. Recorreu-se, para o efeito, a uma plataforma de alojamento de redes sociais virtuais, o Grouply; visando o estabelecimento de interações entre os professores, a partilha de experiências, recursos e conhecimento, indutores da (re)configuração de práticas ao nível da integração das ferramentas da Web 2.0 no contexto da EDS e, ainda, objetivando promover a atualização, o aperfeiçoamento e a aquisição de novas competências pedagógicas contribuindo para o seu desenvolvimento profissional e social. Metodologicamente o presente estudo assumiu uma natureza qualitativa, segundo um design de investigação-ação, o que implicou um plano de ação realizado numa espiral de três ciclos de investigação-ação: recurso a diferentes técnicas e instrumentos de recolha de dados, particularmente o inquérito por questionário e entrevista, realizados aos professores que frequentaram a oficina de formação; observação com base no diário da Investigadora com os registos de observação das sessões de grupo, reflexões da Investigadora/Formadora e das sessões de acompanhamento individual (Supervisão pedagógica), realizadas ao longo da referida oficina; análise documental dos e-portefolios com registos das reflexões individuais de cada uma das sessões da oficina, as reflexões finais dos professores e o registo dos post´s no fórum de discussão, blogs e Whiteboard da Comunidade de Prática online. Decorrente da análise e discussão dos resultados obtidos, o trabalho realizado sugere que os professores adquiriram/desenvolveram competências em EDS e digitais, tendo-se verificado que a oficina de formação contribui para algumas mudanças nas práticas dos professores.