Service Quality Analysis in the Five Stars Resort Hotels of Cape Verde

The objective of this study was the identification of the attributes and dimensions of service quality affecting the service performance of the five stars resort hotels located in the Cape Verde Islands. The reason boosting the initiative to do this research was the paramount role of the resort hotels in the development of the travel and tourism sector in Cape Verde, and the impact that today this sector has had in the economy of that country. The research opens with a literature review on the service quality theory in the hotel industry, starting from the middle of the 1980s with the classic model of service quality and SERVQUAL instrument to the analysis of recent models of service quality measurement in the hotel industry, as it is an example the scale of items developed in 2003 in the Lodging Quality Index (LQI). Furthermore, the study elaborates an analysis on the importance of the travel and tourism activities in the Cape Verde Islands, and it evidences the enormous importance of those activities in the performance of the Cape Verdean hotel industry. In sequence the study analyzes in details the hotel industry of Cape Verde and it identifies the market size of the five stars resort hotels and their current operators in that market. Moreover, the research develops with an online questionnaire elaborated and sent through the platforms of travel websites and communities to the guests whom have experienced the service of the five stars resort hotels located in the Cape Verde Islands. The scope of the questionnaire was to assess the attributes and dimensions of service quality in the five stars resort hotels of Cape Verde. The results of the questionnaire were in sequence analyzed through descriptive and applied statistics, using Microsoft Excel and the Statistical Package for Social Science (SPSS). Content validity analysis, factor analysis, and reliability analysis of the factors were made to purify an initial scale of 47 items of service quality. An instrument with three dimensions covering twenty four attributes of service quality assessment in the five stars resort hotels of Cape Verde was finally created. The three dimensions found were: staff competence; food and entertainment; and physical facilities. This study on the service in the five stars resort hotels of Cape Verde ends with brief comments on the status of service quality according to the identified dimensions and their attributes. In the conclusion, the study summarizes the whole work and gives some directions for future research.

River Barge Terminal Directory, July 2005

The Barge Terminal Directory has been prepared by the Iowa Department of Transportation’s Modal Division to provide quick access to information on Iowa’s river terminals and fleeting/harbor services. The information is to assist those who may need barge transportation services. The information in the directory was provided by the terminal operators. The Modal Division would appreciate any help on corrections, additions or deletions.

Safe Bicycling in Iowa, May 7, 2001

Bicycling, once considered a recreational activity for the young, has suddenly become a popular means of transportation for adults. The recent rise in fuel costs, an increased interest in physical fitness and concern for the environment have resulted in a growing number of adults choosing to commute by bike. The benefits of commuting by bicycle are numerous, and include saving money, promoting good health and energy conservation. However, the combination of bicycles and motor vehicles on public roads is not always a pleasant experience. Increasing numbers of cyclists on city streets lead to increased conflicts with motor vehicles and can endanger both vehicle operators.

2006 Vineyard Survey Summary, 2006

Survey Methodology: The Iowa Department of Agriculture and Land Stewardship (IDALS) Bureau of Horticulture provided USDA National Agricultural Statistics Service (NASS) Iowa Field office with a complete list of apple and grape growers expected to be in operation. These operations were mailed a questionnaire and a telephone follow-up of non-respondents was conducted. The survey data was edited for reasonableness, and then summarized using statistical software. There were 236 operators who reported they did own, lease or operate a grape vineyard in 2006. The same operators reported 538 acres of grapes.

Hallux valgus: résumé pratique [Hallux valgus: practical summary].

Hallux valgus arises from static and dynamic unbalance of the forefoot. Possibilities of conservative treatment are limited. This paper recalls the essentials of physiopathology and exposes briefly to the non-operators the most current amongst 150 operative techniques described. While becoming more complex, the surgery of hallux valgus has proven to gain efficiency. Surgical indication, based on biomechanics, should be very careful, which gives a greater interest to this discipline.

The induced generalized OWA operator

[spa] Se presenta el operador OWA generalizado inducido (IGOWA). Es un nuevo operador de agregación que generaliza al operador OWA a través de utilizar las principales características de dos operadores muy conocidos como son el operador OWA generalizado y el operador OWA inducido. Entonces, este operador utiliza medias generalizadas y variables de ordenación inducidas en el proceso de reordenación. Con esta formulación, se obtiene una amplia gama de operadores de agregación que incluye a todos los casos particulares de los operadores IOWA y GOWA, y otros casos particulares. A continuación, se realiza una generalización mayor al operador IGOWA a través de utilizar medias cuasi-aritméticas. Finalmente, también se desarrolla un ejemplo numérico del nuevo modelo en un problema de toma de decisiones financieras.

The induced 2-tuple linguistic generalized OWA operator and its application in linguistic decision making

[spa] Se presenta el operador de media ponderada ordenada generalizada lingüística de 2 tuplas inducida (2-TILGOWA). Es un nuevo operador de agregación que extiende los anteriores modelos a través de utilizar medias generalizadas, variables de ordenación inducidas e información lingüística representada mediante el modelo de las 2 tuplas lingüísticas. Su principal ventaja se encuentra en la posibilidad de incluir a un gran número de operadores de agregación lingüísticos como casos particulares. Por eso, el análisis puede ser visto desde diferentes perspectivas de forma que se obtiene una visión más completa del problema considerado y seleccionar la alternativa que parece estar en mayor concordancia con nuestros intereses o creencias. A continuación se desarrolla una generalización mayor a través de utilizar medias cuasi-aritméticas, obteniéndose el operador Quasi-2-TILOWA. El trabajo finaliza analizando la aplicabilidad del nuevo modelo en un problema de toma de decisiones sobre gestión de la producción.

The generalized index of maximum and minimum level and its application in decision making

[spa] El índice del máximo y el mínimo nivel es una técnica muy útil, especialmente para toma de decisiones, que usa la distancia de Hamming y el coeficiente de adecuación en el mismo problema. En este trabajo, se propone una generalización a través de utilizar medias generalizadas y cuasi aritméticas. A estos operadores de agregación, se les denominará el índice del máximo y el mínimo nivel medio ponderado ordenado generalizado (GOWAIMAM) y cuasi aritmético (Quasi-OWAIMAM). Estos nuevos operadores generalizan una amplia gama de casos particulares como el índice del máximo y el mínimo nivel generalizado (GIMAM), el OWAIMAM, y otros. También se desarrolla una aplicación en la toma de decisiones sobre selección de productos.

The Recirculator, Vol. 65, No. 1, April 2009.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 65, No. 2, September 2009.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 65, No. 3, December 2009.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 66, No. 1, March 2010.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 66, No. 2, October 2010.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 64, No. 3, December 2008.

News for swimming pool and spa operators, mangers, and inspectors.

The Recirculator, Vol. 66, No. 3, December 2010.

News for swimming pool and spa operators, mangers, and inspectors.