Um estudo sobre a certificação ISO 9001 no Brasil: mapeamento de motivações, benefícios e dificuldades

This work aims to identify the main motivations and difficulties faced by Brazilian companies to obtain ISO 9001 certification. The key quality management practices that provide support to this certification and the relationship with other types of systems, such as ISO 14001 (Environmental Management) and OHSAS 18001 (Occupational Health and Safety Management System), were also investigated. A survey research was conducted with 191 companies. The main motivations for implementing ISO 9001 are the following: internal organization improvement, production efficiency increase, and brand reliability improvement. Employee resistance was the greatest challenge found during the implementation process. On the other hand, the main benefits identified were: quality processes improvement and increased employee awareness of quality. The results reveal that the most common quality programs and tools used are: 5S, brainstorming, and Ishikawa diagram, while the least common are SERVQUAL and QFD.

Nutrição potássica em soqueira de cana-de-açúcar colhida sem queima

Pós-graduação em Agronomia (Ciência do Solo) - FCAV

Avaliação em larga escala, gestão e qualidade de ensino em duas escolas públicas municipais

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Doses de nitrogênio em cobertura no feijoeiro em sucessão a gramíneas no cultivo de inverno-primavera

Pós-graduação em Agronomia (Produção Vegetal) - FCAV

Gestão e avaliação educacional na escola de educação básica

This research has been conducted with the objective of identifying the similarities and the differences between the school management system proposed by the government and the school management system applied on a daily basis by the school management team. This management team is composed by the school principal, the coordinator teacher, and the educational supervisor of a school in the inner state of Sao Paulo. Data is being collected researching the references already existed about the school management system, documents and files of the school, and by an interview with the management team. It is expected that this research will identify the close and the distant aspects between the evaluation of the management team about itself and the evaluation conducted by the school in the process of educational evaluations. The data obtained through this research job is being analyzed considering its quality aspects.

Estudo de caso de controle estatístico de processo: levantamento estatístico de defeitos em molduras

This graduate work approaches the study of Statistical Process Control - SPC, in a stage production of an industrial frame, aiming to use the tool of statistical process control (SPC) to assess the process capability. Where the process needs improvement as well not meet the specifications. Assessing the needs that the company needs to improve quality management, and the difficulties they present during the implementation of the CEP. The present study is to use the method of case study. The results are presented through study of the level of defects using Pareto diagrams and control chart by - (p) fraction defective, and checking the capacity and stability of the process using control charts and histograms XbarraR. The process demonstrated the need for improvements in process and quality management. At the end of the work are presented suggestions for improving the quality system of the company

Análise ambiental em um canteiro de obras

The building sector can cause the environmental degradation, by the natural resources consumption, machinery use and natural landscape modifying. The environmental management system (EMS) improves the environmental quality and makes the companies more competitive. So, this work developed an environmental management system in a building site focused on the solid waste and in the development of mitigation proposals for the most significant environmental impacts. To develop this work it was necessary to follow the building site activities; evaluate the solid waste management; identify the law requirements; identify the environmental aspects and impacts; evaluate the environmental impacts; and propose alternatives for mitigating the adverse environmental critical impacts. The main proposals are the reduction of the waste generation in the place that it’s generated; the reuse and correct final disposal of that wastes; the treatment and reuse of the effluent; and the supervising in the trucks and machineries avoiding the oil spilling and the air pollution

Gestão ambiental na produção avícola: estudo de caso

The present study addresses the application of the Environmental Management System in chicken production on a farm owned by the Nardo brothers, located in the city of Guapiaçu/SP (Brazil). The objectives were to analyze the process of solid waste generation, destination and forms of treatment in this activity; propose measures to reduce the use of potable water for non-potable ends; determine other measures identified through a questionnaire drafted by Embrapa (Brazilian Agriculture Research Cooperative) and administered to employees who have direct involvement in the productive process; pay visits to chicken production enterprises; and employ the guidelines proposed by the National Fowl-Breeding Sanitation Program that guide the application of the Environmental Management System. Adequate management of waste was put into effect through the construction of a compost shed capable of meeting current production demands, in which all procedures were accompanied – from civil construction to the commercialization process of the organic fertilizer generated. The rain-gathering system for the roofs of the pens proposed to reduce the consumption of potable ground water destined for washing the floors of the pens was completely dimensioned and budgeted, allowing the motivated owners to place the project into effect in a timely fashion. Other simpler but no less important proposals were also made in order to bring the production up to the required quality standards.

Estudo da utilização do balanced scorecard na gestão da qualidade e excelência operacional aplicadas a projetos de engenharia em sistemas de potência

The expansion of the electrical system is currently a subject of great importance to the development of Brazil. For its realization, large projects are needed, requiring large-scale investment and realization processes of great complexity. Thus, this type of project has a high strategic importance for the performance of companies that conduct. Seeking a way to determine a method to align traditional practices for measuring quality to the corporate strategic needs, this work is the study of the use of the balanced scorecard methodology, applying quality management and operational excellence, with a focus on projects in power systems. We analyzed some cases of successful application of the methodology in business segments in the next study, culminating in a proposed model of the method

O Sistema de Gestão Ambiental e sua contribuição socioambiental para a biblioteca central da UNESP, Campus Rio Claro/SP

The minimization and mitigation of environmental impacts caused by the activities of organizations is increasingly becoming a key concern due to factors such as market demand, including suppliers and consumer markets, quality standards and even marketing strategies. The implementation of an EMS - Environmental Management System - allows the organization to achieve the level of environmental performance for its determined and promotes continuous improvement over time. This system consists of a schedule of activities, so as to eliminate or minimize impacts to the environment through preventive actions. It also provides a structured approach to set and achieve goals and objectives, and to establish procedures, work instructions and control, ensuring that the implementation of the policy can become reality. The objective of this work consists in planning a system using environmental management based on the ISO 14001 - standard internationally more widespread and accepted in the requirements to establish and operate an EMS - the Central Library, UNESP, Rio Claro / SP to stimulate the quest for continuous improvement and sustainability in the educational institution. For making the diagnosis of this planning was used the PDCA methodology, suggested by the standard, as well as all requirements for compliance. The results show that the benefits that the organization will receive involve reducing expenses and cost of energy and water, and improve the organization's reputation before the whole university and other educational institutions, reaching about three thousand people on university

PGCP - Plataforma para Gerenciamento Colaborativo de Projetos

Collaborative Systems are designed to support individuals in order to solve a problem together, or cooperatively (or collaboratively). Such systems have the advantage of not requiring the presence in the same location of the participants. The basis of any Collaborative System is communication, where users interact with each other in order to exchange information. Communication among individuals is accomplished through collaborative tools such as chat, email, document repository, etc.. Using these tools, companies can reduce operational costs, saving on travel and accommodation of its employees to attend meetings. The project members only need a computer with internet access to use collaborative tools. Project management is essential to the quality of the nal product. To perform a proper management, methodologies must be applied using methods, tools and procedures. There are some phases that are considered generic for all software process models, they are: de nition, development, maintenance and activity to support the software process. In this paper is described a platform for project management using the concepts and features of Collaborative Systems. The goal of this platform is to unify various collaborative tools (such as chat and document repository) in a project management system. Using the system, it becomes possible to manage projects, and the ability to maintain an active constant communication between members of each project

Aplicação de sistema de gestão da qualidade na execução de obras de pavimentação asfáltica, baseado nas diretrizes da ABNT NBR ISO 9001:2008

This work brings to its content proposed deployment of a system of quality management in paving asphalt based on the elaboration of a basic training to meet those entering this area of civil engineering at a technical manual for the implementation of major services running on paving of roads. The training was designed to serve both those entering the field of asphalt paving, synthesizing the complex processes involved in paving services and providing an overview of the steps in implementation thereof, as well as entrants must meet the enterprise user of this system, providing them an idea of the method used by the company designing the paving of roads. The technical manual presented in turn, has 8 (eight) of the main services components of a work of paving, which are: Mobilization and Maintenance of construction site, Regularization and subfloor preparation, execution or sub-base BGS base (graded gravel plain), Execution of sub-base or base BGTC (graded gravel treated with cement), Implementation of subbase or base Macadam hydraulic Priming bituminous waterproofing, asphalt binder Priming and finally the execution flexible pavement - HMA (hot milled asphalt concrete). These services are presented in the form of IT-Education work, this seven items are presented that guide the performance of services, thus providing overall guidelines to perform the services described in it. The development of IT's was based on experiences in day-to-day paving near the theoretical precepts presented in the literature, so the conditions specified in these documents aim to always guide the implementation of services in general, giving the process a versatility major operation, as this work takes into account the dynamics of such services, as well as the variety of their execution according to local conditions and specified in the project. So in general we can say that this ... (Complete abstract click electronic access below)

Estudo de caso de controle estatístico de processo: levantamento da variação de espessura de tábuas de pinus

This graduate work approaches the study of Statistical Process Control - SPC, in a stage production of an industrial frame, aiming to use the tool of statistical process control (SPC) to assess the process capability. Where the process needs improvement as well not meet the specifications. Assessing the needs that the company needs to improve quality management, and the difficulties they present during the implementation of the CEP. The present study is to use the method of case study. The results are presented through study, and checking the capacity and stability of the process using control charts XbarraR. The process demonstrated the need for improvements in process and quality management. At the end of the work are presented suggestions for improving the quality system of the company

Por trás da qualidade: inter-relações das Relações Públicas e os sistemas de gestão de qualidade

This study examines some characteristics of the contemporary reality and its influence on the dynamics of the organizational activities, in particular, related to the quality management. Discusses capitalist logic of maximization of profits that has been sophisticated in face of new scenarios that arise with society evolution. It also proposes a reflection on the philosophies and formats of management that fits with the desire to meet the needs of society through the expansion of quality - now a reference for the production processes and management systems. The work highlights the relations between communication and quality, pointing them as fundamental to the use of fissures on the evolution of the capitalist system in developing programs, philosophies and management systems. The intention is to turn able ways to contemplate the needs and interests of the largest number of public and variables in a different relation than the usual, in which a few wins and many lose

Plano de gerenciamento sustentável dos resíduos de construção civil. O caso de Rio Claro (SP)

The current problematic of the construction and demolition (C&D) waste faced for the Brazilian cities, is one of the main degradation factors of the environment, over all about the promise of the urban ambient quality. This scenery must mainly to the unsustainable management adopted by the great majority of the Brazilian cities. Therefore, this work aims at to offer subsidies for medium cities, having as study object the city of Rio Claro-SP, (Brazil), in the elaboration of plans and integrated programs of sustainable management of the construction and demolition waste, in accordance with CONAMA Resolution nº 307/2002, that’s set up a sustainable management system of C&D waste. In this direction, the diagnosis of the management was elaborated for the city of Rio Claro, (generation, collects, transport and disposal) and the public administration of the construction and demolition waste, as well as of the study of the related aspects with C&D waste recycling plant. Later, was suggested a plan of improvements for the public manager of C&D waste: areas of temporary disposal to facility the appropriating destination, appropriated areas of final disposal, incentives to the recycling of C&D waste, new legislations, education and orientation programs and adequacy the agents of C&D waste management (generating, transporting, addressee and public manager), directing for an environmental, economic and social sustainability.