The relationship between market orientation, brand orientation and perceived benefits in the non-profit sector: a customer-perceived paradigm

The purpose of this paper is to examine the relationship between ‘market orientation’, ‘brand orientation’ and ‘perceived benefits’ in the non-profit sector from the perspective of the customers. Data were collected from a number of church organizations in Australia using a self-administered questionnaire. The tests for construct reliability, validity and research hypotheses were conducted using structural equation modelling. Findings reveal that ‘market orientation’ is significantly associated with both ‘perceived brand orientation’ and ‘perceived benefits’. An alternative model also reveals significant relationship between ‘brand orientation’ and ‘perceived benefits’ through ‘market orientation’ as the mediating variable. The study contributes to the body of literature and provides practical implications for non-profit managers and church leaders alike. An organization that endeavours to build a strong brand and deliver relevant benefits to its members should ensure that it has sufficient understanding of its members and utilizes the various resources of the organization to deliver superior values to its existing and prospective members.

Profiling for profit : a report on target marketing and profiling practices in the credit industry

This report examines how many businesses make significant investments to purchase and develop customer relationship management systems. Given such investments, information about these systems is not widely available, but some publicly available information gives indication of the extent, and purpose, of the use. Recognising that lenders use customer information and highly sophisticated systems to target their marketing strategies, is the first step towards ensuring that these practices are taken into account in the development of consumer policy and law reform. This research was funded by the consumer advisory panel of the Australian Securities and Investment Commission (ASIC).

Spirituality, music, and wellbeing : sharing insights from an Australian setting

The relationship between spirituality, music, health, and wellbeing is gaining much theoretical and research attention globally. These related concepts are complex and involve many facets and challenges. This paper explores the relationship between music and spirituality as a way to communicate actively with God, which interconnects with wellbeing and quality of life. The focus of this paper discusses one case study from my wider research project “Spirituality and Wellbeing: Music in the Community” that started in 2013, in Melbourne (Australia). Having gained ethical clearance, case study methodology (interviews, documents, and observation) was employed. For this paper, I only offer a discussion of semi-structured interviews with volunteer participants from an Anglican Church in the southeastern suburbs of Melbourne (Australia). Using interpretative phenomenological analysis (IPA), I analyzed and codified the interview data to explore the lived experience of the participant’s perception and how they make sense of it. As IPA is phenomenological, it takes into the account my own ideas through a process of interpretation when analyzing the phenomena under study. The interview data are reported under two overarching themes: music and spirituality and music and wellbeing. The data provides insights into the various ways music contributes to participants’ spiritual journey and growth. I argue that music is a powerful vehicle that connects people with God and others as it fosters an enhanced sense of spiritual growth and self-wellbeing.

Sharing questions and initiatives, the professional organizations' point of view

The Book Designer: Careers and Professionalisation features contrubutions from 62 International design educators and professionals.  These leaders in their field provide analysis and expert commontary on the skill and epertise now required for sucessful career in design.

River flows and profit flows: the powerful logic driving local news

The importance of local news is gaining traction with industry and in journalism scholarship. But there is a need for careful analysis of what it means to be “local” and how we might theorise the role and place of news organisations and journalists who serve local audiences. This paper draws on three qualitative case studies of local newspapers serving small towns and cities in Australia to generate concepts that can be used to deepen understanding about this form of news. Our research highlights that to be local is practical and embodied. It requires individuals, groups, organisations or institution to be anchored in a particular locale and have in-depth understanding of that place that has developed over time. We extend the scholarship of Pierre Bourdieu to suggest this may be understood as local habitus—a powerful set of dispositions and practical logic developed within a place—that the small newspaper is inherently tied to. Reading a newspaper is part of one's local habitus while an individual who possesses it in the journalistic field may have a significant advantage in their day-to-day practices. We suggest this theoretical lens can offer rich insights into the future of local news production across the western world.

Robust nonlinear distributed controller design for active and reactive power sharing in islanded microgrids

This paper presents a robust nonlinear distributed controller design for islanded operation of microgrids in order to maintain active and reactive power balance. In this paper, microgrids are considered as inverter-dominated networks integrated with renewable energy sources (RESs) and battery energy storage systems (BESSs), where solar photovoltaic generators act as RESs and plug-in hybrid electric vehicles as BESSs to supply power into the grid. The proposed controller is designed by using partial feedback linearization and the robustness of this control scheme is ensured by considering structured uncertainties within the RESs and BESSs. An approach for modeling the uncertainties through the satisfaction of matching conditions is also provided in this paper. The proposed distributed control scheme requires information from local and neighboring generators to communicate with each other and the communication among RESs, BESSs, and control centers is developed by using the concept of the graph theory. Finally, the performance of the proposed robust controller is demonstrated on a test microgrid and simulation results indicate the superiority of the proposed scheme under different operating conditions as compared to a linear-quadratic-regulator-based controller.

Review article: Emergency department data sharing to reduce alcohol-related violence: a systematic review of the feasibility and effectiveness of community-level interventions.

The present paper aims to review current evidence for the effectiveness and/or feasibility of using inter-agency data sharing of ED recorded assault information to direct interventions reducing alcohol-related or nightlife assaults, injury or violence. Potential data-sharing partners involve police, local council, liquor licensing regulators and venue management. A systematic review of the peer-reviewed literature was conducted. The initial search discovered 19,506 articles. After removal of duplicates and articles not meeting review criteria, n = 8 articles were included in quantitative and narrative synthesis. Seven of eight studies were conducted in UK EDs, with the remaining study presenting Australian data. All studies included in the review deemed data sharing a worthwhile pursuit. All studies attempting to measure intervention effectiveness reported substantial reductions of assaults and ED attendances post-intervention, with one reporting no change. Negative logistic feasibility concerns were minimal, with general consensus among authors being that data-sharing protocols and partnerships could be easily implemented into modern ED triage systems, with minimal cost, staff workload burden, impact to patient safety, service and anonymity, or risk of harm displacement to other licensed venues, or increase to length of patient stay. However, one study reported a potential harm displacement effect to streets surrounding intervention venues. In future, data-sharing systems should triangulate ED, police and ambulance data sources, and assess intervention effectiveness using randomised controlled trials that account for variations in venue capacity, fluctuations in ED attendance and population levels, seasonal variations in assault and injury, and control for concurrent interventions.

Spiritual connections made through music making: sharing faith and music in an Australian setting

The musical involvement of people over the centuries is fundamentally interwoven with spiritual experiences (Seifert 2011). This paper discusses the connection between music and spirituality in an inter-denominational group in the southeastern suburbs of Melbourne. With ethical clearance, through semi-structured interviews with two church leaders and the music worship team, subsequently employing Interpretative Phenomenological Analysis (IPA), I analysed and codified the data gathered. Two overarching themes are discussed: insights into music and spirituality; and connecting music to worship with self and others. The findings show that music in worship may provide a rich pathway for people to explore, experience, and express their spirituality, and to connect to the wider multicultural society. It also adds to the current debates on whether music has spiritual significance for some people apart from community expressions of spirituality through music. Limitations of the current study are knowledged and generalizations cannot be made regarding connections to music and spirituality. However, the findings do indicate that music in worship can enrich one’s spiritual experience and connection with God and others.