Social Security : clients still rate quality of service high : briefing report to Congressional requesters /

"B-226484"--P. [1].

Social Security : staff reductions and service quality : briefing report to Congressional requesters /

"B-226484"--P. [1].

Social Security : views of agency personnel on service quality and staff reductions : briefing report to Congressional requesters /

Running title: Views of SSA personnel.

Social security : need to improve postentitlement service to the public : report to the Chairman, Committee on Ways and Means, House of Representatives /

"B-249655"--P. 1.

Social Security downsizing ; significant savings but some service quality and operational problems : report to Congressional requesters /

"B-243179"--P. [1].

New careers for the disadvantaged in human service : [report of a social experiment /

Final report on Contract #82-08-43 for the U.S. Dept. of Labor, Manpower Administration, Office of Manpower Policy, Evaluation, and Research--MDTA.

A paper read before the Social Science Association and the Civil Service Reform Association on the form of municipal government of the city of Philadelphia, on January 18th, 1882.

Mode of access: Internet.

Civil service procedures for social work positions,

Mode of access: Internet.

How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings

While existing literature acknowledges positive effects of satisfaction and economic switching barriers for building customer loyalty, studies analyzing interactions of these antecedents reveal mixed findings. Prior research does not consider, as antecedents of switching barriers, either habits or social ties that result from shared service-usage within a family or community. This paper contributes to the literature, first, by replicating the effects of satisfaction, economic switching barriers, and their interaction with customer loyalty and word-of-mouth of subscribers to a contractual service. Second, the study empirically tests the role of social ties as a social switching barrier. Third, the study introduces and tests the effects of habits as a precursor of economic and social switching barriers. Results reveal significant positive effects of satisfaction, economic switching barriers, and social ties on customer loyalty and word-of-mouth. Additionally, economic switching barriers and social ties interact significantly with satisfaction and habits act as a precursor of economic switching barriers and social ties.

Social and financial efficiency of Islamic microfinance institutions:a Data Envelopment Analysis application

Microfinance has been developed as alternative solution for global poverty alleviation effort in the last 30 years. Microfinance institution (MFI) has unique characteristic wherein they face double bottom line objectives of outreach to the poor and financial sustainability. This study proposes a two-stage analysis to measure Islamic Microfinance institutions (IMFIs) performance by comparing them to conventional MFIs. First, we develop a Data Envelopment Analysis (DEA) framework to measure MFIs' efficiency in its double bottom line objectives, i.e. in terms of social and financial efficiency. In the second stage non-parametric tests are used to compare the performance and identify factors that contribute to the efficiency of IMFIs and MFIs.