809 resultados para percepção de suporteorganizacional


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It is remarkable the current planet’s situation of degradation and modification of natural assets and the considerable loss of the recovery power inherent to the ecosystems. Concomitant with this, all communities and species are suffering the consequences of these changes without planning. The creation of conservation units (UCs) through the National System of Conservation Units (SNUC) was a concrete action on the deliberateness of halting these processes, which, on the other hand, generated socio-environmental, geo-economical and cultural-political conflict of interests between traditional communities in the vicinity of these units, institutions, governmental entities and society in general. The country’s National Program of Environmental Education (ProNEA) provides the integration of the communities and UCs’ managers in a co-participative administration to solve these conflicts. The principles of Environmental Education (EA) leads the methodology found to change the socio-educational paradigms of traditional teaching, still existing in our society and intrinsically related to environmental problems, which are contrary to the dialogic pedagogy from Paulo Freire, that valorize popular knowledge, pro-active citizenship, as well as contrary to Ecopedagogy, that re-integrate human being on its natural environment, the Earth. One of the tools for starting environmental sensitization is the diagnosis by environmental perception of individuals. In this context, the objective of our work was to identify the environmental perception of Tenda do Moreno community located nearby Pau Furado State Park (PEPF) in Uberlândia – MG. To reach this objective, the research sought, in a first moment, to evaluate the environmental perception of residents of this community through semi-structured interviews applied in their homes and, in a second moment, we evaluated the environmental perception of community’ school students and made Environmental Education intervention activities with the intention to make children aware of the importance of conservation and function of PEPF. Using the Content analysis methodology, we found in nearly 60% of the 118 residents a systemic perception of nature, while approximately 32% expressed an anthropocentric perception. Mixed perceptions were found in 21%. A considerable part of the residents (47 individuals) indicated not knowing the park, although many of them recognize its importance. Among the 46 interviewed students, half expressed an anthropocentric perception of nature, while almost 36% had a systemic view. Seventeen children said they did not know the park and almost half of the students recognize some aspect of the importance of its existence. During the intervention activities, we had huge participation and dedication of students, beyond the massive expression of their personal views and daily experiences. In relation to the ten students that subjected the second evaluation about their environmental perception after the intervention, 80% showed systemic perception and emphasized the importance of conservation and of park. We believe that the continuity of the intervention activities could generate positive perspectives of socio-environmental effective changes in the daily school. Activities lead by Ecopedagogy and that encourage the citizen leadership in the young students are fundamental, while in the community, closer ties and dialog by UC’s managers would be important elements to generate effective change.

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MENDES, Jean Joubert Freitas. Renovando os sentidos: percepção e escrita etnográfica na etnomusicologia. In: ANPPOM, 17. Rio de Janeiro, 2005. Anais... Rio de Janeiro: UFRN/ANPPOM, 2005.

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Este artigo buscou identificar e analisar a percepção da mulher executiva brasileira acerca de seu sucesso na carreira nas organizações empresariais. Por ser uma pesquisa quantitativa, realizou-se survey descritivo com 238 mulheres em cargos executivos, em diferentes segmentos econômicos no estado de São Paulo. Os dados foram coletados por intermédio da escala de Percepção de Sucesso na Carreira (COSTA, 2010) e os resultados evidenciaram que a percepção de sucesso na carreira da mulher executiva brasileira caracteriza-se pela predominância dos fatores subjetivos, que remetem à concepção de carreiras não tradicionais que apresentam maior femininização no atual mercado de trabalho brasileiro.

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O objectivo do presente estudo consistiu em verificar a influência do suporte social e dos estilos de coping sobre a percepção de bem-estar subjectivo e de estados emocionais negativos numa amostra de 41 indivíduos (27 homens e 14 mulheres) portadores de doença mental crónica, com idades compreendidas entre os 18 e 61 anos. Foram, ainda, identificados os principais estilos de coping utilizados por esses indivíduos, bem como um estudo de comparação entre doentes institucionalizados e não-institucionalizados. Foram utilizados os seguintes instrumentos: Escala de Satisfação com o Suporte Social, constituída por quatro subescalas (satisfação com amizades, intimidade, satisfação com a família e actividades sociais); Questionário dos Estilos de Coping, formado igualmente por quatro subescalas (Coping Racional, Coping Emocional, Coping Evitante e Coping Distanciado/Desligado); Escala de Satisfação com a Vida e, por último, a Escala de Depressão, Ansiedade e Stress. Os resultados demonstram que o valor global de suporte social e as suas dimensões “satisfação com amizades”, “intimidade”, “satisfação com a família” e “actividades sociais” se correlacionam positivamente, a nível estatisticamente significativo com o bem-estar subjectivo. Relativamente ao estilo de coping racional, verifica-se que este se relaciona negativamente com a sintomatologia depressiva, ao contrário do coping emocional que apresenta uma correlação positiva com os estados emocionais negativos (depressão, ansiedade e stress) e uma relação inversa com o bem-estar. Os doentes institucionalizados, comparativamente aos não-institucionalizados, apresentam o uso mais frequente de coping desadaptativo (emocional) e níveis mais elevados de ansiedade. O suporte social, os estilos de coping e a percepção de bem-estar subjectivo demonstram estar associados de modo teoricamente esperado, mostrando a importância dos factores psicossociais na adaptação à doença mental crónica. / The aims of this study was to verify the influence of social support and coping styles on the perception of subjective well-being and negative emotional states in a sample of 41 subjects (27 men and 14 woman) with chronic mental illness (aged between 18 and 61 years). We also identified the main coping styles used by these subjects, as well as a comparative study of institutionalized patients and non-institutionalized. Instruments used include the Satisfaction with Social Support (with four dimensions: satisfaction with friendships, intimacy, satisfaction with family and social activities); Coping Styles Questionnaire (with four coping dimensions: rational, emotional, avoidant and distance); Scale of Satisfaction with Life and, finnaly, the Scale for Depression, Anxiety and Stress. Results shows that the global social support and its dimensions “satisfaction with friendships”, “intimacy”, “satisfaction with family” and “social activities” have a statistically significant positive correlation with subjective well-being.and It appears that the rational coping styles is negatively related to depressive symptoms, unlike the emotional coping has a positive correlation with negative emotional states (depression, anxiety and stress) and an inverse relationship with well-being. The institutionalized patients, compared to non-institutionalized, have more frequent use of maladaptative coping (emotional) and higher levels of anxiety. Social support, coping styles and perception of subjective well-being are associated according to the theoretical models, showing the role of psychosocial factors in adaptation to chronic mental illness.

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A Relação Terapêutica, de um modo geral e a Aliança Terapêutica, de um modo particular, são elementos fundamentais da psicoterapia e comuns às diferentes abordagens psicoterapêuticas. Apesar dos estudos nacionais serem escassos, os estudos feitos além-fronteiras testemunham a existência de uma relação entre a relação terapêutica e os resultados da terapia, uma vez que esta tem sido considerada um elemento preditor de resultados, na medida em que a percepção dos clientes acerca da relação é aquela que prediz melhores resultados. No presente estudo pretendemos compreender a Aliança Terapêutica, como uma das dimensões do processo terapêutico, segundo a percepção dos clientes, nas diferentes abordagens terapêuticas consideradas. A amostra é constituída por 60 clientes de psicoterapia, com idade igual ou superior a 18 anos, de três distritos da zona centro do país. A recolha da amostra foi efectuada através de um questionário construído por nós e de um questionário destinado a avaliar a aliança – Inventário da Aliança Terapêutica (Machado & Horvath, 1999). A análise estatística dos resultados obtidos mostra que não existem diferenças estatisticamente significativas entre as abordagens psicoterapêuticas consideradas no estudo, quanto às Dimensões da Aliança Terapêutica.

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The current paper aims at analyzing customer retention in Internet provider services. For this study, we sought to understand what are the client's expectations regarding the services available and compare them with management perception in relation to the use of those services. Identifying the coherence level between the two points of view, management and client, it is possible to pinpoint how service is assessed in real conditions. Then, from this point on, a new vision can be implemented on available services, and new customer service strategies aiming at best serving to their expectation and need, can be rethought. The exploratory research was utilized. It was based on case study, and quantitative and qualitative methods were used. The quantitative method was done by applying the cluster technique with six variables of control derived from the six main services, whose definition was done through qualitative survey of the internal management team. Then, an structured interview with 443 clients, from a probabilistic sample of 800 costumers. The total number of active clients of the internet provider is of 10.677. Client perception in relation to services varied, if compared with the four services that were under the managerial metric method, this comparison showed a more positive evaluation than the real use of the service. Thus, it was observed that the value of each service available for the client depends on his/her perception of it, regardless of using or not the offered service. As a result, it is possible to understand which services offered by the company under study effectively contribute to a good client-company relationship, and the upkeep of those clients