Escalation of conflict in FMCG industry: A negotiation case

This work project develops a case-study to be used in Negotiation courses, both in Masters programs and in executive education workshops. The case-study is based on a real-life negotiating situation in Belgium between Unilever, the second largest Fast Moving Consumer Goods (FMCG) company in the world, and Delhaize, one of the most important Belgium’s retailers, with a significant international presence. We also present an analysis of the negotiation based on relevant literature. First, a brief literature review is presented about how to deal with multiple-issue negotiations and how to deal with processes of escalation of conflict. These concepts are then applied to the analysis of the case-study.

Promoção e difusão da língua portuguesa na República da Guiné-Bissau: o PASEG e as OfLP

A conjuntura de fragilidade que caracteriza a República da Guiné-Bissau aliada à pobreza do povo deste pequeno território da África Ocidental tem tido consequências catastróficas tanto na educação como no desenvolvimento do país. Cientes de que a educação constitui uma das chaves para a superação do subdesenvolvimento, o Governo guineense e a comunidade internacional têm reunido esforços, procurando inverter o cenário registado. O Estado português, sensível à situação do sistema educativo guineense, tem concentrado cerca de 50% do orçamento da ajuda destinada ao país, no âmbito da cooperação bilateral, à educação. Com este trabalho pretende-se analisar e compreender o impacto do projeto da cooperação portuguesa Programa de Apoio ao Sistema Educativo da Guiné-Bissau (PASEG), particularmente das Oficinas em Língua Portuguesa (OfLP), na promoção e difusão do português no país. Procura-se não só compreender se estes contribuíram para o desenvolvimento do sistema educativo guineense e para o uso do português nas escolas, como para a formação contínua de professores, a dinamização e requalificação das escolas, a implementação de uma abordagem do português como língua segunda e para uma aproximação dos jovens à língua oficial. A persecução dos objetivos da investigação resultará da aplicação de questionários e da recolha de testemunhos.

TecMinho- Associação Universidade- Empresa para o Desenvolvimento : a comunicação estratégica aplicada a Ideias de negócio

O estágio curricular, inserido na componente não-lectiva do mestrado em Comunicação Estratégica é a ferramenta principal no desenvolvimento deste relatório. A TecMinho- Associação Universidade -Empresa para o Desenvolvimento, onde decorreu o estágio, é uma instituição de vanguarda, que promove a inovação, o empreendedorismo e o desenvolvimento de diferentes competências. Foca-se em diversas vertentes, desde a investigação e tecnologias, à formação, o empreendedorismo e a planos de negócio para empresas. Uma atividade particularmente relevante é o programa IdeaLab, um acelerador de ideias de negócio, que oferece aos promotores conhecimentos e ferramentas que lhes permite melhorar a concepção de produtos e serviços, e de ideias inovadoras, de modo a reforçar a sua proposta de valor. Neste programa são destacadas as competências empreendedoras através de workshops temáticos, coaching, networking e pré-incubação.

Ideation at Canon business services

Digitalisation, globalisation, and evolving customer demands are only a few of the factors that are bound to transform the business process services industry for CBS. By investigating new ways to address these imminent challenges, this thesis explores the feasibility of implementing a formal approach to ideation to complement CBS’ service innovation practice. Two workshops were therefore conducted to put theory into action by generating new service ideas in a multifunctional team. Applying both divergent and convergent ideation techniques revealed that the latter improved an idea’s novelty and creativity as opposed to the expected increase in workability and relevance. Additionally, further analysis sheds light into the potential influence of individual characteristics and group dynamics on creativity. The thesis concludes with a discussion on the organisational implications of the findings and recommendations for future research.

Promoting hospital-based smoking cessation services at major Swiss hospitals: a before and after study.

Whether a 1-year nationwide, government supported programme is effective in significantly increasing the number of smoking cessation clinics at major Swiss hospitals as well as providing basic training for the staff running them. We conducted a baseline evaluation of hospital services for smoking cessation, hypertension, and obesity by web search and telephone contact followed by personal visits between October 2005 and January 2006 of 44 major public hospitals in the 26 cantons of Switzerland; we compared the number of active smoking cessation services and trained personnel between baseline to 1 year after starting the programme including a training workshop for doctors and nurses from all hospitals as well as two further follow-up visits. At base line 9 (21%) hospitals had active smoking cessation services, whereas 43 (98%) and 42 (96%) offered medical services for hypertension and obesity respectively. Hospital directors and heads of Internal Medicine of 43 hospitals were interested in offering some form of help to smokers provided they received outside support, primarily funding to get started or to continue. At two identical workshops, 100 health professionals (27 in Lausanne, 73 in Zurich) were trained for one day. After the programme, 22 (50%) hospitals had an active smoking cessation service staffed with at least 1 trained doctor and 1 nurse. A one-year, government-supported national intervention resulted in a substantial increase in the number of hospitals allocating trained staff and offering smoking cessation services to smokers. Compared to the offer for hypertension and obesity this offer is still insufficient.

An investigation into the physical and psychological stress factors that elementary teachers experience : recommendations to boards and personal calming strategies /

The prlmaiy objective of this study was to Identify and describe the physical and psychological stress factors that elementary school teachers experience and how teachers cope with stress. A secondary objective was to offer boards and teachers potential coping strategies counteracting stress and the effects of stress. The sample consisted of 120 elementaiy teachers from southern Ontario. Ten elementaiy schools were randomly chosen. The Teacher Stress Inventory questionnaire (Flmian, 1989) was used. Data were analyzed using a variety of statistics. Test norms and interpretations were performed based on standard results obtained from the author of the questionnaire (Flmian, 1988). Overall, the results indicated that work-related stressors were the main factor for teacher stress. This Included such factors as caseload/class is too big, too much administrative paperwork, and having little time to prepare lessons. Implications for further research and practical suggestions for further reseairch are discussed. Also a variety of recommendations to boards and for individual use are discussed. Some recommendations are having counselling available for teachers, workshops on how to handle stress, and learning how to breathe and using calm visualization.

Adult perceptions of student involvement in schoolyard gardening /

The purpose of this research is to investigate through adult perceptions what factors have enabled and limited student participation in schoolyard gardening, and how to support student involvement in schoolyard gardening. It is a collective case study of three schools in the Toronto District School Board (TDSB, Ontario, Canada) that are currently running a schoolyard gardening project. Sixteen interviews were conducted during May and June, 2005, and photos of the three schoolyard gardens were taken. The results show that the common factors that have enabled student participation in schoolyard gardening at the three schools are teacher's initiative and commitment, principal's leadership and support, parental involvement and donations, and the TDSB's EcoSchools program and workshops. The common limiting factors are time, money, and the unions' "work-to-rule" issue. The ways to support student involvement include teachers integrating the gardening into the curriculum; parents making donations to the school and creating a family gardening culture; principals supporting in money or budget and taking the lead; the TDSB providing funding, awards, incentives, and more maintenance; and the Ontario Ministry of Education supplying funding, curriculum link, and teacher training.

Social Economy and Developmental Disabilities: An Employment Option that Promotes a Form of Authentic Work and Fosters Social Inclusion

Typical employment options for people with developmental disabilities are insufficient. Most employment opportunities that are community-based provide typical workplace and geographical inclusion but tend not to support social inclusion and "belonging". This study explored the innovative employment alternative of social businesses and considered this form of employment for persons with a developmental disability as a viable avenue for meaningful work and social inclusion. A total of six business partners with a developmental disability were interviewed; two partners from three separate worker owned businesses. The partners' descriptions of their job and their workplace composed the interpretative findings. The social businesses provided an avenue for this group of people who tend to be segregated in isolated workshops or marginalized in mainstream work environments and who feel a sense of being "outsiders" to participate in meaningful work in community settings. This group of partners described their job as authentic "work" and discussed the many skills and the work ethic learned from their employment opportunity. In addition to the instrumental aspects of the job, the partners also discussed the group autonomy and self-determination of being their own "bosses". The partners confidently expressed feeling valued, understood in the context of others with similar life experiences, attached to the workplace and connected to a larger community as important outcomes of their businesses. These criteria of social inclusion (Hall, 2010) were complemented by teamwork, friendship and ultimately, with a feeling of being genuine "insiders". Replication of this innovative employment model would be recommended for groups of marginalized people with DD in other geographic areas.

Humour and Learning: A Self-Study of My Practice as an Adult Educator

This study examined my lived experiences as a frontline practitioner and adult educator in a local nonprofit community organization. Using self-study research methodology, I explored my professional practice as a facilitator of job search skills training with newcomers to Canada and the impact of humour on their learning, a topic for which I have a particular passion. To better inform my practice, I designed and delivered job search skills workshops on resume writing and cold-calling/networking. I used a variety of data sources including a literature review, personal observations, and reflections as well as secondary data sources from workshop evaluations and unsolicited feedback emails from participants. Findings from the self-study indicated that adult learners who experience entertaining and fun-filled lessons that use appropriate humour have better learning results, are more confident, and are better prepared to apply skills required for achieving career goals. Further, I learned in my practice that my challenge as an adult educator is to ensure humour is appropriately used and adds value to the learning rather than being the focus of the teaching.

Evolution of Various Library Instruction Strategies: Using Student Feedback to Create and Enhance Online Active Learning Assignments

This case study traces the evolution of library assignments for biological science students from paper-based workbooks in a blended (hands-on) workshop to blended learning workshops using online assignments to online active learning modules which are stand-alone without any face-to-face instruction. As the assignments evolved to adapt to online learning supporting materials in the form of PDFs (portable document format), screen captures and screencasting were embedded into the questions as teaching moments to replace face-to-face instruction. Many aspects of the evolution of the assignment were based on student feedback from evaluations, input from senior lab demonstrators and teaching assistants, and statistical analysis of the students’ performance on the assignment. Advantages and disadvantages of paper-based and online assignments are discussed. An important factor for successful online learning may be the ability to get assistance.

Les productions palatiales dans les sociétés complexes: le cas de la céramique bleue amarnienne

Le présent document consiste en une étude de la céramique caractéristique de la ville d’Amarna (Akhet-Aton) en lien avec les productions palatiales dans les sociétés complexes. Dans une première partie, cette poterie à décor bleu est mise en contexte. La situation géographique, historique et religieuse de la ville sont mises en relief. Les thèmes habituels lors de l’étude d’une céramique sont ensuite abordés : les ateliers, les matériaux, la transformation, la cuisson, les formes et motifs. La fonction de ces vases restant un point de questionnement, diverses théories à ce sujet sont analysées. Le questionnement d’un lien entre ces vases et l’idéologie religieuse instaurée par le pharaon Akhenaton se pose ensuite et la comparaison entre les motifs et l’iconographie des palais de la ville et des tombes de l’époque permet d’y répondre positivement. Ces deux derniers points permettent de bien saisir l’importance de cette céramique dans le cadre amarnien. La seconde partie du travail concerne le concept d’objet palatial. Ce type de production est défini et plusieurs critères sont énumérés. Ces critères sont ensuite appliqués à des objets palatiaux appartenant à des sociétés complexes afin de les confirmer. Ces caractéristiques vérifiées, elles sont appliquées à la céramique à décor bleu afin de vérifier si celle-ci correspond à une industrie palatiale. Comme ce style de poterie répond à tous les critères, il est possible d’affirmer qu’il s’agit d’un objet palatial. Il est même possible de dire à ce sujet qu’il s’agit d’un objet de prestige consommé par une élite et qui sert de véhicule à l’idéologie en place.

Analyse de la performance du système portuaire de l'Arctique canadien

Les changements climatiques amènent des transformations profondes de l’environnement arctique. La diminution de l’étendue de la couverture de glace permet un accès facilité aux ressources naturelles et aux communautés nordiques. Au Canada, la région arctique est caractérisée par une géographie archipélagique et un réseau de transport rudimentaire. Le transport maritime est le mode privilégié pour l’acheminement du fret aux communautés et aux sites industriels de l’Arctique. La littérature scientifique présente des lacunes importantes au sujet de la navigation commerciale dans l’Arctique canadien. Peu d’études portent sur le trafic de ravitaillement en raison de son volume peu élevé et de la faible diversité des types de produits transportés, bien qu’il s’agisse d’une activité grandement significative pour les populations et l’économie du Nord. Cette recherche vise à combler cette lacune en dressant un portrait du transport maritime et de la performance des opérations portuaires dans l’Arctique canadien. L’étude est structurée en quatre parties. Une analyse du trafic et des échanges maritimes est d’abord réalisée sous trois échelles : internationale, nationale et intra-arctique. Ensuite, l’étude de la flotte et des routes fait ressortir la distribution géographique des transporteurs. Puis, la performance des ports est mesurée grâce à des indicateurs et un système de cotation. Finalement, une évaluation des opérations maritimes arctiques est menée par l’entremise d’informations récoltées lors d’entrevues avec les membres de l’industrie maritime, de conférences et de travail de terrain. Les sujets abordés concernent l’évolution de la desserte, les défis posés par la navigation en milieu arctique et le développement des ports du Nord canadien. Les résultats de l’étude mènent à la conclusion que le transport maritime dans l’Arctique est caractérisé par une croissance positive du volume acheminé et une implication profonde des transporteurs dédiés à la desserte nordique, mais des infrastructures portuaires et maritimes sous-développées.

Le transfert des connaissances pour prévenir les chutes chez des personnes âgées en centre hospitalier cardiovasculaire aigu

Rapport de stage présenté à la Faculté des sciences infirmières en vue de l'obtention du grade de Maître ès sciences (M.Sc.) option expertise-conseil en soins infirmiers

Étude sur le châtiment corporel des enfants chez les protestants conservateurs francophones du Québec : conflit entre loi séculière et loi divine?

Résumé La recherche présentée ici porte sur la manière dont les protestants conservateurs francophones du Québec évaluent la compatibilité entre leurs croyances religieuses et les lois qui limitent le recours au châtiment corporel à l’égard des enfants. Plus précisément, elle s’intéresse à la façon dont ils résolvent les conflits éventuels entre leurs croyances puisées dans la Bible et ces lois. En ce sens, la Bible prescrit dans plusieurs de ses versets, notamment dans le proverbe 22 :15, d’utiliser le châtiment corporel comme moyen pour chasser une inclination au mal qui serait innée chez les enfants et d’effectuer ce châtiment à l’aide d’une verge. De ce fait, de nombreux protestants conservateurs emploient des objets (cuillers en bois, bâtons, baguettes) pour administrer ce châtiment à leurs enfants. Or, ces pratiques entrent en contradiction avec l’article 43 du Code criminel du Canada qui limite et encadre le recours au châtiment corporel et avec la Loi sur la protection de la jeunesse du Québec qui protège les enfants contre des traitements pouvant s’apparenter à de la maltraitance et qui risquent de compromettre leur développement. La méthodologie utilisée est une méthodologie qualitative mixte basée d’abord sur une série d’observations non participantes in situ à des services religieux et des ateliers d’enseignement doctrinal dans quatre congrégations protestantes conservatrices (deux Églises évangéliques, une Église pentecôtiste et une Église baptiste) suivie d’une série d’entretiens auprès de trente-neuf protestants conservateurs québécois francophones appartenant à ces congrégations. Ce matériel a été complété par une analyse documentaire des écrits produits par ces groupes et des écrits d’autres organisations conservatrices consultés par ces groupes. L’analyse des données a permis de dégager chez les protestants conservateurs à l’étude trois différentes attitudes face à l’incompatibilité entre leurs préceptes religieux et les lois séculières : une attitude de conciliation qui se traduit par un effort d’accommodement de ces préceptes à la loi ; une attitude d’omission face à la loi séculière où l’individu opte pour une désobéissance passive de la loi ; et une attitude contestataire face aux autorités où la désobéissance aux lois est envisagée comme une forme de militance. Nous examinons les éléments qui influencent ces différents positionnements face aux lois. En plus de répondre aux objectifs visés, la présente recherche constitue une étude approfondie du discours des protestants conservateurs québécois francophones sur le châtiment corporel des enfants et de leurs pratiques.

La enseñanza del español a adultos mayores en Quebec : experiencia de talleres prácticos

La hausse démographique de la population des aînés dans le dernier tiers du XX siècle et leur désir d’une retraite productive où ils puissent réinventer une nouvelle étape de leur vie, ont produit un changement dans les salles de classes des institutions formelles et informelles au Québec. Les aînés d’aujourd’hui retournent aux salles de classes mais pas pour la même raison que lorsqu’ils étaient adolescents ou étudiants à l’université, là où l’éducation était connectée aux objectifs professionnels et à la promotion sociale, mais plutôt avec le désir d’intégration continue et de la croissance personnelle. Ce désir est traduit par un apprentissage tout au long de la vie. En effet, l’éducation du Troisième âge devient importante, ainsi que la gérontagogie (branche de la gérontologie) qui étudie le processus d’apprentissage des aînés. Le rôle des Universités du troisième âge (UTA) demeure important mais aussi celui des institutions diverses comme par exemple les « Elder Hostels » et les Centres Communautaires. Dans ce contexte-ci, et basé sur nôtre expérience d’animateur d’ateliers d’espagnol d’une Université (de la province) du Québec, nous présentons quelques méthodologies et stratégies appliquées aux cours d’espagnol langue étrangère (ELE). Ces méthodologies et stratégies sont résumées dans un journal du professeur qui nous aidera à observer le niveau d’efficacité de celles-ci dans les ateliers de conversation. Ainsi, nous avons la possibilité de créer notre propre approche méthodologique qui pourra venir en aide à d’autres professeurs d’espagnol.