Email-facilitated qualitative interviews with traumatic brain injury survivors: A new and accessible method

Primary objective: To trial the method of email-facilitated qualitative interviewing with people with traumatic brain injury (TBI). Research design: Qualitative semi-structured email-facilitated interviews. Procedures: Nineteen people (17 severe diagnosis) with a TBI participated in email interviews. Main outcomes and results: Findings indicate that this method facilitates the participation of people with TBI in qualitative interviews. Advantages include increased time for reflection, composing answers and greater control of the interview setting. In addition, the data indicates that people with a TBI are capable of greater insight, reflection and humour than indicated by previous research. Conclusion: Findings indicate that new technologies may advance data collection methods for people with cognitive-linguistic impairments who face participation barriers in face-to-face interviews.

POR UM ENSINO APRENDENTE: A FORMAÇÃO DE PROFESSORES DAS CIÊNCIAS NO SÉCULO XXI

A presente pesquisa investiga a formação de professores das ciências e sua perspectiva para o século XXI, a partir da análise das manifestações acadêmico-científicas de docentes doutores pesquisadores em educação científica nas áreas de Biologia, Química, Física, Matemática e Ciências da Natureza. Trata-se de uma pesquisa de natureza qualitativa, cuja narrativa procura contemplar aspectos de formação dessas áreas em meio aos conflitos, embates, especificidades e necessidades do atual contexto educacional. Busco tratar de visões e assumir posições sobre o que os professores das Ciências precisam aprender, pela configuração das tendências de formação e das práticas de ensino e de aprendizagem consideradas no século XX, bem como das projeções do que se põe como desejável para o século XXI. Nesse âmbito, identifico cinco categorias analíticas que são postas a partir de entrevistas junto aos meus sujeitos de pesquisa. Em relação à primeira categoria de pesquisa as tendências apontam que os conteúdos científicos são imprescindíveis, porém não suficientes durante o processo educativo, havendo necessidade de juntar o seu valor formativo. A segunda categoria traz a consideração do aluno no processo de aprender e ensinar ciências. Dentre o que não pode mais ser admissível neste século, a terceira categoria discute a dissociação entre ciência, tecnologia e sociedade atrelada a uma visão fragmentada de ciência. A quarta categoria aponta o que é posto de novidade na formação de professores das ciências, e a quinta categoria põe em discussão as necessidades formativas de professores das ciências para o século XXI. As análises dessas tendências em função dos relatos e entrevistas desses sujeitos de pesquisa são responsáveis pela integração entre o ensinar e o aprender, compartilhando os saberes pedagógicos, filosóficos, sociológicos, científicos. A partir da literatura atual sobre a formação de professores de ciências, procuro dar conta de algumas inquietações que permeiam a investigação e corroboram com uma mudança epistemológica do ensino: Quais aspectos devem ser prioritariamente considerados no âmbito da formação de professores das ciências? Quais as necessidades formativas desses professores? As contribuições acadêmicas a respeito dos saberes profissionais dos professores têm contribuído sobremaneira para o estabelecimento de uma cultura reflexiva em torno da prática docente de forma bastante crítica. Palavras-chave: 1. Formação de professores; 2. Ensino das ciências; 3. Necessidades formativas no século XXI.

"Well did you feel jealous?" Control and ideology in police interviews with rape complainants

The methods used by the UK Police to investigate complaints of rape have unsurprisingly come under much scrutiny in recent times, with a 2007 joint report on behalf of HM Crown Prosecution Service Inspectorate and HM Inspectorate of Constabulary concluding that there were many areas where improvements should be made. The research reported here forms part of a larger project which draws on various discourse analytical tools to identify the processes at work during police interviews with women reporting rape. Drawing on a corpus of video recorded police interviews with women reporting rape, this study applies a two pronged analysis to reveal the presence of these ideologies. Firstly, an analysis of the discourse markers ‘well’ and ‘so’ demonstrates the control exerted on the interaction by interviewing officers, as they attach importance to certain facts while omitting much of the information provided by the victim. Secondly, the interpretative repertoires relied upon by officers to ‘make sense’ of victim’s accounts are subject to scrutiny. As well as providing micro-level analyses which demonstrate processes of interactional control at the local level, the findings of these analyses can be shown to relate to a wider context – specifically prevailing ideologies about sexual violence in society as a whole.

Queer enough? Contested terrains of identity deployment in the context of gay and lesbian public activism in Poland

Gay and lesbian prides and marches are of crucial relevance to the way in which non-heterosexual lives are imagined internationally despite regional and national differences. Quite often, these events are connected not only with increased activist mobilisation, but also with great controversy, which is the case of Poland, where gay and lesbian marches have been attacked by right-wing protesters and cancelled by right-wing city authorities on a number of occasions. Overall, the scholars analysing these events have largely focused on the macro-context of the marches, paying less attention to the movement actors behind these events. The contribution of this thesis lies not only in filling a gap when it comes to research on sexual minorities in Eastern Europe/Poland, but also in its focus on micro-level movement processes and engagement with theories of collective identity and citizenship. Furthermore, this thesis challenges the inscription of Eastern European/Polish movements into the narrative of victimhood and delayed development when compared to LGBT movements in the Global North. This thesis is grounded in qualitative research including participant observation of public activist events as well as forty semi-structured interviews with the key organisers of gay and lesbian marches in Warsaw, Poznan and Krakow between 2001 and 2007, and five of these interviews were further accompanied by photo-elicitation (self-directed photography) methods. Starting from the processes whereby from 2001 onwards, marches, pride parades and demonstrations became the most visible and contested activity of the Polish lesbian and gay movement, this thesis examines how the activists redefined the meanings of citizenship in the post-transformation context, by incorporating the theme of sexual minorities' rights. Using Bernstein's (1997, 2002, 2005, 2008) concept of identity deployment, I show how and when movement actors use identity tactically, depending on their goals. Specifically, in the context of movement-media interactions, I examine the ways in which the activists use marches to challenge the negative representations of sexual minorities in Poland. I also broaden Bernstein's framework to include the discussion of emotion work as relevant to public LGBT activism in Poland. Later, I discuss how the emotions of protests allowed the activists to inscribe their efforts into the "revolutionary" narrative of the Polish Solidarity movement and by extension, the frame of citizenship. Finally, this thesis engages with the dilemmas of identity deployment strategies, and seeks to problematise the dichotomy between identity-based gay and lesbian assimilationist strategies and the anti-identity queer politics.

E-Perakendecilik ve Gelişimi Engelleyen Dirençler

Günümüzde e-perakendeciler tüketicilerin isteklerine cevap verdiklerini iddia ederken, acaba tüketicilere yegane seçenekleri sunmakta olduklarini göz ardi mi ediyorlar? Özellikle gelisen pazar sartlarinda, kamusal alanlarin özellestirilmesi ve güvenlikli sitelerin insasi ile tüketicilerin geo-demografik özellikleri degisirken vakti kisitli ama alim gücü yüksek bireylerin katma degerli farkli hizmet seçenekleri beklentisi içerisine girmelerine yol açiyor. Ancak, günümüzde perakendecilerin yeni e-market uygulamalarina gösterdikleri direnç, modern e-tüketicilerin nitelikli ürün ve servis firsatlarindan faydalanmasini engelliyor. Bilgi ve iletisim teknolojilerindeki son gelismeler, e-kanallar söz konusu oldugunda lojistik aginin küçük ölçekli nitelikli ürünlere yönelik mikro düzeyde degerlendirilmesi gerekmekte ve kentsel yenilenme, e-perakende firmalari, lojistik saglayicilar ve kentsel planlamacilar arasinda bir isbirligi ihtiyaci dogurmaktadir. Ancak öte yandan hizla degisen perakende yapisi içerisinde, yerel cografyanin etkisini ve çoklu iliskileri anlama konusunda e-kanallarda varlik gösteren bu üç oyuncunun gösterdigi karsilikli direnç de önemli bir role sahip olarak ortaya çikmakta. Süreci yöneten üç aktörün dinamik bir pazar yapisi içerisinde e-market dagitim planlama ve uygulama süreçlerine gösterdikleri direnç detayli olarak incelenmelidir. Peki, ucunda daha iyi hizmet verebilmek, daha çok kazanç elde etmek de olsa çoklu entegrasyona ve isbirliksel ortakliga gösterilen bu çift tarafli direncin sebepleri acaba nedir?

An investigation into the antecedents of prosocial service behaviours : a travel service context

Frontline employee (FLE) attitudes and behaviours during service encounters influence customers’ perceptions of service quality and customer satisfaction. The identification of variables that influence FLEs service behaviours is, therefore, important. Much remains unknown about the factors affecting prosocial service behaviours (PSBs). This thesis answers the following questions: What are the antecedents of PSBs in a travel service setting? It is argued that managerial strategies indirectly influence PSBs via their direct influence on job attitudes. This thesis represents an attempt towards an increased knowledge about the antecedents of PSBs by seeking answers to the question. A conceptual model was developed from the literature. Briefly stated, the hypothesised model proposed that job attitudes mediate the relationship between managerial strategies and the PSBs. In-depth interviews provided initial support for the conceptual model. Structural equation modelling techniques were then used to test these relationships on data from 179 travel service employees. Partial support for the mediational role of job attitudes was found. More specifically, the relationship between professional development and extra-role customer service is mediated by job satisfaction and organisational commitment, but not in-role customer service and cooperation. The managerial strategies influence PSBs directly. Internal communication influences extra- and in-role customer service behaviours positively. The relationship between professional development and the three PSBs constructs is negative. Empowerment influences in-role customer service and cooperative behaviours positively.

Relationship status and identity construction in heterosexual women:A discourse analytic and personal construct study

This thesis reports the findings of three studies examining relationship status and identity construction in the talk of heterosexual women, from a feminist and social constructionist perspective. Semi-structured interviews were conducted with 12 women in study 1 and 13 women for study 2, between the ages of twenty and eighty-seven, discussing their experiences of relationships. All interviews were transcribed and analysed using discourse analysis, by hand and using the Nudist 6 program. The resulting themes create distinct age-related marital status expectations. Unmarried women were aware they had to marry by a ‘certain age’ or face a ‘lonely spinsterhood’. Through marriage women gained a socially accepted position associated with responsibility for others, self-sacrifice, a home-focused lifestyle and relational identification. Divorce was constructed as the consequence of personal faults and poor relationship care, reassuring the married of their own control over their status. Older unmarried women were constructed as deviant and pitiable, occupying social purgatory as a result of transgressing these valued conventions. Study 3 used repertory grid tasks, with 33 women, analysing transcripts and notes alongside numerical data using Web Grid II internet analysis tool, to produce principle components maps demonstrating the relationships between relationship terms and statuses. This study illuminated the consistency with which women of different ages and status saw marriage as their ideal living situation and outlined the domestic responsibilities associated. Spinsters and single-again women were defined primarily by their lack of marriage and by loneliness. This highlighted the devalued position of older unmarried women. The results of these studies indicated a consistent set of age-related expectations of relationship status, acknowledged by women and reinforced by their families and friends, which render many unmarried women deviant and fail to acknowledge the potential variety of women’s ways of living.

An evaluation of Home Office extended interviews for police personnel

In this thesis the validity of an Assessment Centre (called 'Extended Interview') operated on behalf of the British police is investigated. This Assessment Centre (AC) is used to select from amongst internal candidates (serving policemen and policewomen) and external candidates (graduates) for places on an accelerated promotion scheme. The literature is reviewed with respect to history, content, structure, reliability, validity, efficiency and usefulness of ACs, and to contextual issues surrounding AC use. The history of, background to and content of police Extended Interviews (Els) is described, and research issues are identified. Internal validation involved regression of overall EI grades on measures from component tests, exercises, interviews and peer nominations. Four samples numbering 126, 73, 86 and 109 were used in this part of the research. External validation involved regression of three types of criteria - training grades, rank attained, and supervisory ratings - on all EI measures. Follow-up periods for job criteria ranged from 7 to 19 years. Three samples, numbering 223, 157 and 86, were used in this part of the research. In subsidiary investigations, supervisory ratings were factor analysed and criteria intercorrelated. For two of the samples involved in the external validition, clinical/judgemental prediction was compared with mechanical (unit-weighted composite) prediction. Main conclusions are that: (1) EI selection decisions were valid, but only for a job performance criterion; relatively low validity overall was interpreted principally in terms of the questionable job relatedness of the EI procedure; (2) Els as a whole had more validity than was reflected in final EI decisions; (3) assessors' use of information was not optimum, tending to over-emphasize subjectively derived information particularly from interviews; and (4) mechanical prediction was superior to clinical/judgemental prediction for five major criteria.