Engaging environments: Tacit knowledge sharing on the shop floor

Purpose: The purpose of this paper is to identify factors that facilitate tacit knowledge sharing in unstructured work environments, such as those found in automated production lines. Design/methodology/approach: The study is based on a qualitative approach, and it draws data from a four-month field study at a blown-molded glass factory. Data collection techniques included interviews, informal conversations and on-site observations, and data were interpreted using content analysis. Findings: The results indicated that sharing of tacit knowledge is facilitated by an engaging environment. An engaging environment is supported by shared language and knowledge, which are developed through intense communication and a strong sense of collegiality and a social climate that is dominated by openness and trust. Other factors that contribute to the creation of an engaging environment include managerial efforts to provide appropriate work conditions and to communicate company goals, and HRM practices such as the provision of formal training, on-the-job training and incentives. Practical implications: This paper clarifies the scope of managerial actions that impact knowledge creation and sharing among blue-collar workers. Originality/value: Despite the acknowledgement of the importance of blue-collar workers' knowledge, both the knowledge management and operations management literatures have devoted limited attention to it. Studies related to knowledge management in unstructured working environments are also not abundant. © Emerald Group Publishing Limited.

A gestão do conhecimento em pequenas e médias empresas: um estudo de caso

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gestão do conhecimento em bibliotecas universitárias: análise de experiências no Brasil e em Portugal

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Um roteiro para aquisição, criação e armazenamento do conhecimento: uma pesquisa-ação em uma organização do setor da construção civil

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Diagnóstico de modelos de maturidade em educação corporativa como ferramenta de gestão do conhecimento: um estudo de caso

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gestão do conhecimento científico: proposta de um modelo para a área de Ciência da Informação da Universidade Estadual Paulista (Unesp)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Report of the planning meeting of partners of the Caribbean Information Societies Measurement Initiative

The Planning Meeting of Partners was organized jointly by the Economic Commission for Latin America and the Caribbean (ECLAC) Subregional Headquarters for the Caribbean, the Observatory for the Information Society in Latin America and the Caribbean (OSILAC - an ECLAC project supported by the International Development Research Centre (IDRC), the University of West Indies (UWI), St. Augustine Campus and the Telecommunications Policy and Management Programme, Mona School of Business at UWI, Jamaica. The Caribbean Information Societies Measurement Initiative (CISMI) is a component of the research proposal entitled “Networks for Development: The Caribbean ICT Research Programme”, recently submitted to IDRC for funding approval. The main objective of this programme is to “promote multi-stakeholder knowledge exchange and dialogue about the potential contribution of Information and Communications Technology for economic development and poverty alleviation in the Caribbean” The proposed budget for the CISMI component within the aforementioned proposal is US$ 150,000. The main objectives of the CISMI component are twofold: (a) to conduct a comprehensive Information and Communications Technology (ICT) survey in the Caribbean subregion to cover baseline information needs for studies and analysis from different partners involved in the construction of the Caribbean Information Societies; and (b) to analyze the household-level data, including the status of broadband and mobile usage in selected Caribbean countries in order to promote evidence-based policy planning and implementation with respect to ICT development and its impact on social and economic development in the subregion. The Planning Meeting of Partners was convened to: (a) discuss the CISMI component partnership arrangements, (b) discuss the design and implementation mechanisms of the survey instrument (questionnaire); (c) inform and engage potential key stakeholders; and (d) obtain information from potential service providers (survey companies). The Planning Meeting of Partners took place on 28 and 29 September 2009 in Port of Spain, Trinidad and Tobago.

Gestão do conhecimento nas organizações: modelo conceitual centrado na cultura organizacional e nas pessoas

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Política e gestão ambiental em áreas protegidas em São Luís – Maranhão: o parque ecológico da Lagoa da Jansen

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gestão de riscos baseada no conhecimento: modelo conceitual para empresas de desenvolvimento de software

Pós-graduação em Engenharia Mecânica - FEG

Modelo conceitual de gestão de produção baseado na gestão do conhecimento: um estudo no ambiente operário da indústria automotiva

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Contribuições da teoria das restrições para gestão da mudança

Pós-graduação em Engenharia de Produção - FEB

Gestão do conhecimento na educação ambiental: estudo de casos em programas de educação ambiental em universidades brasileiras

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)