O papel da ouvidoria em hospital público: um estudo a partir das manifestações dos usuários do Hospital “Ophir Loyola”

Esta dissertação versa sobre o papel da Ouvidoria no Hospital Ophir Loyola a partir das informações contidas nas manifestações dos usuários do serviço. Trata-se de uma pesquisa retrospectiva, realizada entre os anos de 2008 a 2010, de cunho exploratório-descritivo, baseada na análise de documentos oriundos do serviço. Tem por objetivo geral analisar em que medida a Ouvidoria cumpriu as suas atribuições quanto às manifestações dos usuários do HOL. Visa também identificar quais as principais manifestações de insatisfação apontadas pelos usuários da ouvidoria que prejudicam a dinâmica do atendimento, e, ainda, verificar como a gestão do HOL responde as manifestações dos usuários da ouvidoria, no sentido de atender individual ou coletivamente as suas necessidades. O instrumento utilizado foi um roteiro de coleta de dados, inspirado em um modelo desenvolvido por Falcão (2010) em pesquisa semelhante, dentro da seguinte composição: manifestações relacionadas à esfera da gestão hospitalar e manifestações relacionadas à esfera da gestão do Sistema Único de Saúde (SUS). Dentro da esfera da gestão hospitalar, as manifestações foram assim distribuídas: denúncia, reclamação, solicitação, informação, elogio e sugestão, para cada um dos eixos de composição. Para a esfera da gestão do SUS, foram adotadas apenas: a reclamação, a solicitação e a informação, devido não terem tido ocorrências nas demais categorias. A amostra selecionada foi de 398 registros do serviço de ouvidoria. Contudo, no decorrer da pesquisa identificou-se que um registro gerava manifestação nas duas esferas de gestão, hospitalar e do SUS, o que gerou um acréscimo de 46 ocorrências, passando para 444, destas 81% contempla a esfera da gestão hospitalar e apenas 19%, a gestão do SUS. Quanto aos resultados, o estudo constatou que 50% das manifestações não foram atendidas no seu pleito, dessas, 8% estão relacionadas às não respondidas e 42% refere-se às respostas não satisfatórias, no entanto, esse dado chama atenção para o fato de a ouvidoria dar respostas, mesmo que não alcance o pleito desejado, principalmente quando este se relaciona à gestão do SUS, pela ingerência da gestão nesse processo. Com relação aos 50% restantes, 188 equivalem às respostas satisfatórias do pleito, destes 94% contemplam a soluções individuais e somente 6% (11 manifestações), alcançaram a coletividade, e apenas duas destas provocaram mudança de ordem gerencial. Desta forma, conclui-se que a ouvidoria do HOL não conseguiu cumprir as sua atribuições institucionais devido ao comportamento da gestão frente às informações geradas no serviço de ouvidoria mostrar-se pontual, com resoluções individuais e não voltado para a coletividade, no sentido de realinhar os entraves que prejudicam o desenvolvimento da assistência, sinalizados pelo usuário e promover a aprendizagem. Nesse sentido, o objetivo geral de analisar em que medida a Ouvidoria cumpriu as suas atribuições quanto às manifestações dos usuários do HOL foi alcançado.

Cross-layer optimizations for multimedia distribution over Wireless Multimedia Sensor Networks and Flying Ad-Hoc Networks with quality of experience support

The proliferation of multimedia content and the demand for new audio or video services have fostered the development of a new era based on multimedia information, which allowed the evolution of Wireless Multimedia Sensor Networks (WMSNs) and also Flying Ad-Hoc Networks (FANETs). In this way, live multimedia services require realtime video transmissions with a low frame loss rate, tolerable end-to-end delay, and jitter to support video dissemination with Quality of Experience (QoE) support. Hence, a key principle in a QoE-aware approach is the transmission of high priority frames (protect them) with a minimum packet loss ratio, as well as network overhead. Moreover, multimedia content must be transmitted from a given source to the destination via intermediate nodes with high reliability in a large scale scenario. The routing service must cope with dynamic topologies caused by node failure or mobility, as well as wireless channel changes, in order to continue to operate despite dynamic topologies during multimedia transmission. Finally, understanding user satisfaction on watching a video sequence is becoming a key requirement for delivery of multimedia content with QoE support. With this goal in mind, solutions involving multimedia transmissions must take into account the video characteristics to improve video quality delivery. The main research contributions of this thesis are driven by the research question how to provide multimedia distribution with high energy-efficiency, reliability, robustness, scalability, and QoE support over wireless ad hoc networks. The thesis addresses several problem domains with contributions on different layers of the communication stack. At the application layer, we introduce a QoE-aware packet redundancy mechanism to reduce the impact of the unreliable and lossy nature of wireless environment to disseminate live multimedia content. At the network layer, we introduce two routing protocols, namely video-aware Multi-hop and multi-path hierarchical routing protocol for Efficient VIdeo transmission for static WMSN scenarios (MEVI), and cross-layer link quality and geographical-aware beaconless OR protocol for multimedia FANET scenarios (XLinGO). Both protocols enable multimedia dissemination with energy-efficiency, reliability and QoE support. This is achieved by combining multiple cross-layer metrics for routing decision in order to establish reliable routes.

A experiência do idoso com fratura de fêmur

Pós-graduação em Saúde Coletiva - FMB

A influência da demanda espontânia na (des)caracterização do processo de trabalho na estratégia saúde da família

Pós-graduação em Enfermagem (mestrado profissional) - FMB

Extended ionospheric amplitude scintillation model for GPS receivers

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Archives information publishing new design in post-custodial regime: the national archives experience digital vaults

The uses of Information and Communication Technologies (ICT) and Web environments for creation, treatment and availability of information have supported the emergence of new social-cultural patterns represented by convergences in textual, image and audio languages. This paper describes and analyzes the National Archives Experience Digital Vaults as a digital publishing web environment and as a cultural heritage. It is a complex system - synthesizer of information design options at information setting, provides new aesthetic aspects, but specially enlarges the cognition of the subjects who interact with the environment. It also enlarges the institutional spaces that guard the collective memory beyond its role of keeping the physical patrimony collected there. Digital Vaults lies as a mix of guide and interactive catalogue to be dealt in a ludic way. The publishing design of the information held on the Archives is meant to facilitate access to knowledge. The documents are organized in a dynamic and not chronological way. They are not divided in fonds or distinct categories, but in controlled interaction of documents previously indexed and linked by the software. The software creates information design and view of documental content that can be considered a new paradigm in Information Science and are part of post-custodial regime, independent from physical spaces and institutions. Information professionals must be prepared to understand and work with the paradigmatic changes described and represented by the new hybrid digital environments; hence the importance of this paper. Cyberspace interactivity between user and the content provided by the environment design provide cooperation, collaboration and sharing knowledge actions, all features of networks, transforming culture globally.

A new transmission model in cognitive radio based on cyclic generalized polynomial codes for bandwidth reduction

The frequency spectrums are inefficiently utilized and cognitive radio has been proposed for full utilization of these spectrums. The central idea of cognitive radio is to allow the secondary user to use the spectrum concurrently with the primary user with the compulsion of minimum interference. However, designing a model with minimum interference is a challenging task. In this paper, a transmission model based on cyclic generalized polynomial codes discussed in [2] and [15], is proposed for the improvement in utilization of spectrum. The proposed model assures a non interference data transmission of the primary and secondary users. Furthermore, analytical results are presented to show that the proposed model utilizes spectrum more efficiently as compared to traditional models.

Gestão da atividade física no SUS: o processo de inserção do Programa de Exercícios Físicos em Unidades de Saúde no município de Rio Claro-SP : um estudo de caso

Pós-graduação em Ciências da Motricidade - IBRC

Fragmentos de experiências no campo da Saúde Mental e Atenção Psicossocial

Neste artigo, reflito sobre a minha experiência como psicóloga e docente-supervisora de estágio do curso de Psicologia de uma Universidade pública. Através de fragmentos de registros mnêmicos das produções registradas em relatórios, comunicações e artigos científicos, dissertação de mestrado, teses de doutorado e de livre docente, entre outros, procurei analisar a efetivação das políticas públicas e os desdobramentos na construção de um novo modelo de saúde mental, denominado de Atenção Psicossocial. Observei que atualmente as Políticas Públicas para Saúde Mental, construídas a partir do Movimento da Reforma Psiquiátrica, vêm propiciando mudanças significativas para o cuidado dos usuários. No entanto, o estado atual da assistência em saúde mental, no país, é marcado por muitos problemas e desafios. Entre eles se destaca a necessidade dos novos serviços oferecerem uma atenção integral ao usuário, norteada na interdisciplinariedade, interprofissionalidade e intersetorialidade.

On the statistical and transport properties of a non-dissipative Fermi-Ulam model

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Evaluation of the relationship between education and sustainability in peasant movements: The experience of the National Education Program in Agrarian Reform

Brazil is one of the largest agricultural producers in the world. However, its agrarian composition is based on two markedly different production models, particularly in relation to sustainability: a peasant family agriculture, which plays an important role in food production for domestic consumption and advocates agro-ecological practises; and agribusiness, the politically and economically hegemonic model that produces commodities for export based on monoculture and intensive use of pesticides. Therefore, in order to create the means to develop peasant lands, social movements and peasants have engaged themselves politically and defended an education model grounded in sustainable practises of production and social organisation. Taking this into account, the main purpose of this paper is to analyse and assess the Brazilian experience of integration between education and sustainability, in the National Education Program in Agrarian Reform (PRONERA). To accomplish this aim, a survey with a semi-structured questionnaire was carried out among teachers, students, monitors, and coordinators of the course offered by PRONERA. The surveys showed that the courses are promoting the concepts of sustainability among peasants. However, many adjustments need to be taken into consideration during the planning process for the next courses offered by PRONERA.

Acolhimento na percepção dos enfermeiros da atenção primária à Saúde

Objective: This paper is intended to explore how nurses working in primary health care perceive acceptance. Method: It is based on a qualitative study conducted through interviews with 21 nurses from eight municipalities in the State of São Paulo. A phenomenological approach was used in data analysis. Results: It was found that nurses' understanding of acceptance, at certain points in time, comes close to the principles and guidelines of the Unified Health System (SUS). Conclusions: Nursing professionals manifest difficulties with the structure, organization and management of health services and express actions and beliefs related to the traditional model of care. The various stakeholders need to join forces if acceptance is to be achieved.

Segmentação interativa de imagens utilizando competição e cooperação entre partículas

Pós-graduação em Ciência da Computação - IBILCE

Surgical Performance During Laparoscopic Radical Nephrectomy Is Improved With Training in a Porcine Model

Background and Purpose: Becoming proficient in laparoscopic surgery is dependent on the acquisition of specialized skills that can only be obtained from specific training. This training could be achieved in various ways using inanimate models, animal models, or live patient surgery-each with its own pros and cons. Currently, there are substantial data that support the benefits of animal model training in the initial learning of laparoscopy. Nevertheless, whether these benefits extent themselves to moderately experienced surgeons is uncertain. The purpose of this study was to determine if training using a porcine model results in a quantifiable gain in laparoscopic skills for moderately experienced laparoscopic surgeons. Materials and Methods: Six urologists with some laparoscopic experience were asked to perform a radical nephrectomy weekly for 10 weeks in a porcine model. The procedures were recorded, and surgical performance was assessed by two experienced laparoscopic surgeons using a previously published surgical performance assessment tool. The obtained data were then submitted to statistical analysis. Results: With training, blood loss was reduced approximately 45% when comparing the averages of the first and last surgical procedures (P = 0.006). Depth perception showed an improvement close to 35% (P = 0.041), and dexterity showed an improvement close to 25% (P = 0.011). Total operative time showed trends of improvement, although it was not significant (P = 0.158). Autonomy, efficiency, and tissue handling were the only aspects that did not show any noteworthy change (P = 0.202, P = 0.677, and P = 0.456, respectively). Conclusions: These findings suggest that there are quantifiable gains in laparoscopic skills obtained from training in an animal model. Our results suggest that these benefits also extend to more advanced stages of the learning curve, but it is unclear how far along the learning curve training with animal models provides a clear benefit for the performance of laparoscopic procedures. Future studies are necessary to confirm these findings and better understand the impact of this learning tool on surgical practice.

Implementing the Objective Structured Clinical Examination in a Geriatrics Fellowship Program-A 3-Year Experience

The Objective Structured Clinical Examination (OSCE) appears to be an effective alternative for assessing not only medical knowledge, but also clinical skills, including effective communication and physical examination skills. The purpose of the current study was to implement an OSCE model in a geriatrics fellowship program and to compare the instrument with traditional essay examination. Seventy first- and second-year geriatric fellows were initially submitted to a traditional essay examination and scored from 0 to 10 by a faculty member. The same fellows subsequently underwent an OSCE with eight 10-minute stations covering a wide range of essential aspects of geriatric knowledge. Each OSCE station had an examiner responsible for its evaluation according to a predefined checklist. Checklist items were classified for analysis purposes as clinical knowledge items (CKI) and communication skills items (CSI); fellow responses were scored from 0 to 10.Although essay examinations took from 30 to 45 minutes to complete, 180200 minutes were required to evaluate fellows using the proposed OSCE method. Fellows scored an average of 6.2 +/- 1.2 on the traditional essay examination and 6.6 +/- 1.0 on the OSCE (P < .001). Subanalyses of OSCE scores indicated that average performance on CKI was lower than the average on CSI (6.4 +/- 1.1 vs. 8.4 +/- 1.1; P < .001). Fellow performance on the essay examination was similar to their performance on CKI (P = .13). Second-year fellows performed better than first-year fellows on the essay examination (P < .001) and CKI (P = .05), but not on CSI (P = .25).The OSCE was successfully implemented as an educational strategy during a geriatrics fellowship program. Combining different testing modalities may provide the best assessment of competence for various domains of knowledge, skills, and behavior.