Obras de Don Francisco de Quevedo Villegas ... : tomo tercero ; el qual contiene todas sus poesias.

Mode of access: Internet.

Tratados de mathematica, que para las escuelas establecidas en los regimientos de infantería, por particular encargo de su Inspector General el Excmo. Sr. Conde de O'Reilly ... /

Mode of access: Internet.

Saggi di naturali esperienze : fatte nell'Accademia del Cimento... / descritte dal secretario di essa accademia

Mode of access: Internet.

Letter of Sir Matthew Barrington, Bart. to the Right Hon. Sir Robert Peel, Bart.

941.58C692 v. 24 imperfect: p. 41-[42] wanting.

The April 13, 1992 Chicago Freight Tunnel Disaster : emergency management efforts by the State of Illinois /

"FEMA-941-DR-IL."

A letter, on the dispute of the statements of Anna Braithwaite and Elias Hicks /

Smith I:941.

Earthquake safety checklist.

"FEMA 46."

Organizational maintenance : truck, tractor, commercial, heavy equipment transporter (C-HET) 85,000 GVWR, 8 x 6, M911 (NSN 2320-01-025-3733).

Includes indexes.

De probatis sanctorum historiis : partim ex tomis Aloysii Lipomani ... partim etiam ex egregiis manuscriptis codicibus, quarum permultae antehàc numquàm in lucem prodiere, optima fide collectis ... /

CCBE S. XVI,

The history of the kingdom of Scotland, from Fergus the first king, to the commencement of the union of the two kingdoms of Scotland and England, in the sixth year of the reign of Our late Sovereign Queen Anne, anno 1707 ... To which is added, an account of the rebellion in Scotland in the year 1715 ... As also a description of the kingdom of Scotland ...

Bound in old calf, rebacked.

Roadside improvements for local roads and streets /

"HHI-23/10-86(4M500)QE"- P. [4] of cover.

Die heilige Schrift : nach dem masoretischen Text neu übersetzt und erklärt, nebst einer Einleitung

von Dr. S. Bernfeld

Die heilige Schrift : nach dem masoretischen Text neu übersetzt und erklärt, nebst einer Einleitung

von Dr. S. Bernfeld

A PUBLICIDADE E AS MINISSÉRIES DA REDE GLOBO: ADAPTAÇÃO E PERSUASÃO

Esta pesquisa tem por finalidade compreender como a Rede Globo de Televisão, através dos anúncios publicitários das minisséries adaptadas da literatura brasileira, é capaz de valorizar o produto e a sua imagem institucional, ao enfatizar a origem literária da produção. Ao informar e destacar os atributos de um produto através de um jogo de palavras, o anúncio publicitário é capaz de persuadir e seduzir o consumidor a construir uma imagem que o leve à compra e à satisfação de um desejo ou necessidade. O corpus do estudo são as peças veiculadas no jornal O Estado de São Paulo, entre 1982 e 2008. Como procedimentos metodológicos, optou-se pela Análise de Conteúdo, e as principais conclusões confirmam a hipótese da pesquisa e ainda trazem uma discussão sobre quais são os principais efeitos que essa valorização traz para a emissora

Analysing the commitment - service quality relationship:a comparative study of retail banking call centres and branches

Adopting an internal marketing approach, this paper attempts to provide a deeper understanding of the organisational commitment—service quality relationship in the service context. This is done by empirically testing the relationships that the three components of organisational commitment (affective, continuance and normative) have with the service quality of customer-contact employees. The hypotheses were framed by critically reviewing the extant literature in the areas of services marketing and human resource management. A large sample comparative study was conducted on employees in call centres and branches of a major retail bank in UK. We explore the important question of how the three components of organisational commitment influence the employee-perceived service quality differently in call centres and in branches. The findings indicate that in branches, both affective commitment and continuance commitment have significant positive impact on service quality while in call centres, only affective commitment is found to affect service quality significantly. Having established the commitment—service quality relationship, the implications for designing internal marketing strategies are further discussed.