Lien entre l'efficacité de la consultation organisationnelle et la relation client-consultant selon la perspective du client

Depuis quelques décennies, la consultation en contexte organisationnel constitue une pratique professionnelle importante. L’efficacité de la consultation est l’un des enjeux de la pratique tant pour les clients que pour les consultants. Certains auteurs ont développé des modèles pour comprendre le processus de consultation et ses composantes. La documentation sur l’efficacité de la consultation fait ressortir la contribution de la relation client-consultant comme facteur explicatif. Toutefois, peu d’études se sont penchées sur le lien statistique entre la relation client-consultant et l’efficacité de la consultation comme pratique globale. Cette recherche s’intéresse à la relation client-consultant telle qu’exprimée par ses activités (variable indépendante) et à leurs portées sur l’efficacité de la consultation organisationnelle (variable dépendante) telle qu’évaluée par des clients. Les bases théoriques et empiriques en contextes clinique et organisationnel portent à croire qu’il existe une relation positive significative entre ces deux variables. Ainsi, pour cette étude, une hypothèse est posée : les activités de la relation client-consultant sont en relation de façon positive avec l’efficacité de la consultation telle qu’évaluée par le client. Cette étude a été menée auprès de 88 clients. Les données utilisées pour cette étude ont été recueillies en un seul temps de mesure avec deux instruments combinés dans le questionnaire CERCC-CL édité sur Internet, via Survey Monkey, et crypté pour assurer la sécurité et la confidentialité des données. Les résultats révèlent que la relation se décline en quatre dimensions : 1) entente professionnelle; 2) réciprocité; 3) soutien du consultant et 4) compatibilité personnelle. L’hypothèse est en grande partie corroborée; trois dimensions de la relation, soit (1) entente professionnelle, (2) réciprocité et (4) compatibilité personnelle, influencent la qualité d’une démarche de consultation, l’un des deux critères de l’efficacité et l’efficacité de la consultation dans sa globalité. La compatibilité personnelle (4) influence les résultats à valeur ajoutée, le second critère de l’efficacité. Le score global de la relation client-consultant permet de prédire de façon significative les deux facteurs d’efficacité de la consultation et l’efficacité globale. L’ensemble de ces résultats apporte un premier éclairage sur la contribution potentielle de deux nouveaux questionnaires permettant au client et au consultant de s’évaluer en cours de processus ou à la fin de celui-ci. Les résultats contribuent surtout à la considération et à une meilleure compréhension de l’importance de la relation client-consultant pour expliquer l’efficacité d’une intervention. La relation client-consultant selon la perspective du client, principal acteur à satisfaire, favorise une vision positive du mandat. Pour le consultant, cette étude fait valoir l’importance de miser et de parfaire ses habiletés relationnelles indépendamment de son domaine d’expertise s’il veut être efficace dans sa pratique de la consultation.

A crítica às mulheres no fr. 7 de Semónides de Amorgos

O poema de Semónides de Amorgos sobre as mulheres (Fr. 7 West) é o mais extenso fragmento preservado da poesia iâmbica grega da época arcaica. Nele o poeta apresenta uma reflexão pessimista de cariz misógino sobre o carácter feminino, numa narrativa original que cataloga dez tipos de mulher, oito baseadas em modelos animais (a porca, a raposa, a cadela, a burra, a doninha, a égua, a macaca e a abelha) e dois em elementos da natureza (a terra e o mar). Pretende-se demonstrar, neste estudo, que essa caracterização tipológica era inovadora e respondia a uma dupla finalidade: satírica e humorística. Uma vez que o poema se destinaria a um contexto simpótico, um espaço tipicamente masculino, a mulher e a sua natureza constituiriam uma temática que levaria o homem a reflectir, de um modo simultaneamente sério e divertido, sobre a sua própria condição.

Association of ABO blood group and Plasmodium falciparum malaria among Children in the Federal Capital Territory, Nigeria

The ABO and Rhesus blood group systems are very important clinical tools that are commonly used in blood transfusion and their associations with various disease conditions have been widely reported. This study investigated the distribution of these blood group systems and assessed the association of malaria infection with the ABO blood groups among children in Federal Capital Territory, Abuja. Blood specimens from deep finger pricks of 730 children aged between 0-2 years were examined for malaria parasites using Field stains method. ABO and Rhesus blood group antigens tests were also performed using standard tile protocols. Of all the children admitted into the study, 445 were sick while 285 were apparently healthy. The prevalence of malaria parasites was significantly higher (P = 0.00047) among the sick children (69.8%) than the apparently healthy children (30.2%). The most prevalent blood group was O (55.7%) and the Rhesus D antigen was positive for 98.4% of all the children. The prevalence of blood group B among the sick children was significantly lower (P = 0.00373) than the other blood group types. There is no association between malaria infection and ABO blood groups but the prevalence of higher malaria parasite density was significantly greater (P = 0.0404) in children with blood group A (7.7%). In conclusion, blood group O was the most prevalent blood group in the study and children with blood group A appeared to be more susceptible to higher level of malaria parasitemia.

Fault Line

FAULT LINE examines the fragile humanity connected to the themes of sexuality, violence, addiction, family dynamics, and death. The book is not broken into sections; rather, as poems build upon one another to explore a narrative arc, FAULT LINE tracks a single speaker’s experience from girlhood to the verge of independent womanhood. The speaker employs formal structures such as the prose poem, sestina, and particularly the list poem to examine the fluidity of inner experience and also the culture at large while challenging the narrow definitions of femininity and masculinity. FAULT LINE works to not only address the question of blame but also the literal breaks in lines of poetry. By looking at a single speaker’s struggle, the book, like life, is both humorous and horrifying.

ROLE OF THE FRONTAL EYE FIELD, SUPERIOR COLLICULUS, AND BASAL GANGLIA IN FLEXIBLE SACCADE BEHAVIOR

A distributed network of cortical and subcortical brain regions mediates the control of voluntary behavior, but it is unclear how this complex system may flexibly shift between different behavioral events. This thesis describes the neurophysiological changes in several key nuclei across the brain during flexible behavior, using saccadic eye movements in rhesus macaque monkeys. We examined five nuclei critical for saccade initiation and modulation: the frontal eye field (FEF) in the cerebral cortex, the subthalamic nucleus (STN), caudate nucleus (CD), and substantia nigra pars reticulata (SNr) in the basal ganglia (BG), and the superior colliculus (SC) in the midbrain. The first study tested whether a ‘threshold’ theory of how neuronal activity cues saccade initiation is consistent with the flexible control of behavior. The theory suggests there is a fixed level of FEF and SC neuronal activation at which saccades are initiated. Our results provide strong evidence against a fixed saccade threshold in either structure during flexible behavior, and indicate that threshold variability might depend on the level of inhibitory signals applied to the FEF or SC. The next two studies investigated the BG network as a likely candidate to modulate a saccade initiation mechanism, based on strong inhibitory output signals from the BG to the FEF and SC. We investigated the STN and CD (BG input), and the SNr (BG oculomotor output) to examine changes across the BG network. This revealed robust task-contingent shifts in BG signaling (Chapter 3), which uniquely impacted saccade initiation according to behavioral condition (Chapters 3 and 4). The thesis concludes with a published short review of the mechanistic effects of BG deep brain stimulation (Chapter 5), and a general discussion including proof of concept saccade behavioral changes in an MPTP-induced Parkinsonian model (Chapter 6). The studies presented here demonstrate that the conditions for saccade initiation by the FEF and SC vary according to behavioral condition, while simultaneously, large-scale task dependent shifts occur in BG signaling consistent with the observed modulation of FEF and SC activity. Taken together, these describe a mechanistic framework by which the cortico-BG loop may contribute to the flexible control of behavior.

Estado Islámico: erosión de la estatalidad en Iraq y Siria y la aparición de una estatalidad paralela desde la proclamación del Califato hasta la caída de Kobane

El interés de este estudio de caso es analizar la naturaleza del Estado Islámico y su impacto en la estatalidad y soberanía de Iraq y Siria. Se estudia y explica cómo ha sido la evolución y expansión del Estado Islámico y el impacto que este proceso ha tenido sobre Iraq y Siria generando de esta manera la aparición de una estatalidad paralela a través de la construcción de un aparato institucional por parte del Estado Islámico, lo que contribuye al desarrollo de un “para-estado”. Siguiendo la línea argumentativa, finalmente se demuestra que en la evolución del Estado Islámico se logra crear una forma primitiva de Estado, adquiriendo poco a poco niveles de estatalidad, lo que lleva a que los Estados de Iraq y Siria pierdan atributos de estatalidad y de un Estado soberano.