An examination of the antecedents of readiness for fine-tuning and corporate transformation changes

This study examined employee readiness for fine-tuning changes and for corporate transformation changes. It was proposed that employees would report different degrees of readiness for these two types of change and that different variables would be associated with readiness for the two types of change. Results of regression analyses indicated that trust in peers and logistics and system support displayed strong positive relationships with readiness for fine-tuning changes, while trust in senior leaders and self-efficacy displayed strong positive relationships with readiness for corporate transformation changes. The implications of this study focus on the appropriateness of traditional change management strategies in light of findings that multiple change readiness attitudes exist within an organization.

Climatic regulation of seed dormancy and emergence of diverse Malva parviflora populations from a Mediterranean-type environment

Malva parviflora L. (Malvaceae) is rapidly becoming a serious weed of Australian farming systems. An understanding of the variability of its seed behaviour is required to enable the development of integrated weed management strategies. Mature M. parviflora seeds were collected from four diverse locations in the Mediterranean-type climatic agricultural region of Western Australia. All of the seeds exhibited physical dormancy at collection; manual scarification or a period of fluctuating summer temperatures (50/20 degrees C or natural) were required to release dormancy. When scarified and germinated soon (1 month) after collection, the majority of seeds were able to germinate over a wide range of temperatures (5-37 degrees C) and had no light requirement. Germination was slower for seeds stored for 2 months than seeds stored for 2 years, suggesting the presence of shallow physiological dormancy. Seed populations from regions with similar annual rainfall exhibited similar dormancy release patterns; seeds from areas of low rainfall (337-344mm) were more responsive to fluctuating temperatures, releasing physical dormancy earlier than those from areas of high rainfall (436-444mm). After 36 months, maximum seedling emergence from soil in the field was 60%, with buried seeds producing 13-34% greater emergence than seeds on the surface. Scanning electron microscopy of the seed coat revealed structural differences in the chalazal region of permeable and impermeable seeds, suggesting the importance of this region in physical dormancy breakdown of M. parviflora seeds. The influence of rainfall during plant growth in determining dormancy release, and hence, germination and emergence timing, must be considered when developing management strategies for M. parviflora.

Intergroup processes in intragroup contexts: The roles of group status, group identification and communication in diverse work teams

The present research examines employee identification and communication in organisations. In Study 1, 2229 soldiers from a military organisation completed measures of perceived status and strength of identification with their unit, employment category and their brigade. As predicted, the status of a key organisational group influenced reactions to different organisational groups: full-time soldiers evaluated their work unit and the organisation as being lower in status and identified less strongly with both of these groups than part-time soldiers. The second study extended these findings to a different research context: a large psychiatric hospital undergoing downsizing and restructuring. Surprisingly, there were no differences in survivors' and victims' levels of identification with organisational groups. Instead, and consistent with Study 1, there was evidence to suggest that employees adjusted their patterns of identification and perceptions of group status through a compensatory mechanism that maximised opportunities for selfenhancement and positive distinctiveness. In the third study, employees from a public hospital (N = 142) rated communication from double ingroup members (same work unit/same occupational group) more favourably than communication from partial group members (same work unit/different occupational group). These results are considered in terms of their practical implications for identity management in organisations.

Sviluppo e Applicazione di Metodologie per l'Ottimizzazione di Sistemi Energetici

La riduzione dei consumi di combustibili fossili e lo sviluppo di tecnologie per il risparmio energetico sono una questione di centrale importanza sia per l’industria che per la ricerca, a causa dei drastici effetti che le emissioni di inquinanti antropogenici stanno avendo sull’ambiente. Mentre un crescente numero di normative e regolamenti vengono emessi per far fronte a questi problemi, la necessità di sviluppare tecnologie a basse emissioni sta guidando la ricerca in numerosi settori industriali. Nonostante la realizzazione di fonti energetiche rinnovabili sia vista come la soluzione più promettente nel lungo periodo, un’efficace e completa integrazione di tali tecnologie risulta ad oggi impraticabile, a causa sia di vincoli tecnici che della vastità della quota di energia prodotta, attualmente soddisfatta da fonti fossili, che le tecnologie alternative dovrebbero andare a coprire. L’ottimizzazione della produzione e della gestione energetica d’altra parte, associata allo sviluppo di tecnologie per la riduzione dei consumi energetici, rappresenta una soluzione adeguata al problema, che può al contempo essere integrata all’interno di orizzonti temporali più brevi. L’obiettivo della presente tesi è quello di investigare, sviluppare ed applicare un insieme di strumenti numerici per ottimizzare la progettazione e la gestione di processi energetici che possa essere usato per ottenere una riduzione dei consumi di combustibile ed un’ottimizzazione dell’efficienza energetica. La metodologia sviluppata si appoggia su un approccio basato sulla modellazione numerica dei sistemi, che sfrutta le capacità predittive, derivanti da una rappresentazione matematica dei processi, per sviluppare delle strategie di ottimizzazione degli stessi, a fronte di condizioni di impiego realistiche. Nello sviluppo di queste procedure, particolare enfasi viene data alla necessità di derivare delle corrette strategie di gestione, che tengano conto delle dinamiche degli impianti analizzati, per poter ottenere le migliori prestazioni durante l’effettiva fase operativa. Durante lo sviluppo della tesi il problema dell’ottimizzazione energetica è stato affrontato in riferimento a tre diverse applicazioni tecnologiche. Nella prima di queste è stato considerato un impianto multi-fonte per la soddisfazione della domanda energetica di un edificio ad uso commerciale. Poiché tale sistema utilizza una serie di molteplici tecnologie per la produzione dell’energia termica ed elettrica richiesta dalle utenze, è necessario identificare la corretta strategia di ripartizione dei carichi, in grado di garantire la massima efficienza energetica dell’impianto. Basandosi su un modello semplificato dell’impianto, il problema è stato risolto applicando un algoritmo di Programmazione Dinamica deterministico, e i risultati ottenuti sono stati comparati con quelli derivanti dall’adozione di una più semplice strategia a regole, provando in tal modo i vantaggi connessi all’adozione di una strategia di controllo ottimale. Nella seconda applicazione è stata investigata la progettazione di una soluzione ibrida per il recupero energetico da uno scavatore idraulico. Poiché diversi layout tecnologici per implementare questa soluzione possono essere concepiti e l’introduzione di componenti aggiuntivi necessita di un corretto dimensionamento, è necessario lo sviluppo di una metodologia che permetta di valutare le massime prestazioni ottenibili da ognuna di tali soluzioni alternative. Il confronto fra i diversi layout è stato perciò condotto sulla base delle prestazioni energetiche del macchinario durante un ciclo di scavo standardizzato, stimate grazie all’ausilio di un dettagliato modello dell’impianto. Poiché l’aggiunta di dispositivi per il recupero energetico introduce gradi di libertà addizionali nel sistema, è stato inoltre necessario determinare la strategia di controllo ottimale dei medesimi, al fine di poter valutare le massime prestazioni ottenibili da ciascun layout. Tale problema è stato di nuovo risolto grazie all’ausilio di un algoritmo di Programmazione Dinamica, che sfrutta un modello semplificato del sistema, ideato per lo scopo. Una volta che le prestazioni ottimali per ogni soluzione progettuale sono state determinate, è stato possibile effettuare un equo confronto fra le diverse alternative. Nella terza ed ultima applicazione è stato analizzato un impianto a ciclo Rankine organico (ORC) per il recupero di cascami termici dai gas di scarico di autovetture. Nonostante gli impianti ORC siano potenzialmente in grado di produrre rilevanti incrementi nel risparmio di combustibile di un veicolo, è necessario per il loro corretto funzionamento lo sviluppo di complesse strategie di controllo, che siano in grado di far fronte alla variabilità della fonte di calore per il processo; inoltre, contemporaneamente alla massimizzazione dei risparmi di combustibile, il sistema deve essere mantenuto in condizioni di funzionamento sicure. Per far fronte al problema, un robusto ed efficace modello dell’impianto è stato realizzato, basandosi sulla Moving Boundary Methodology, per la simulazione delle dinamiche di cambio di fase del fluido organico e la stima delle prestazioni dell’impianto. Tale modello è stato in seguito utilizzato per progettare un controllore predittivo (MPC) in grado di stimare i parametri di controllo ottimali per la gestione del sistema durante il funzionamento transitorio. Per la soluzione del corrispondente problema di ottimizzazione dinamica non lineare, un algoritmo basato sulla Particle Swarm Optimization è stato sviluppato. I risultati ottenuti con l’adozione di tale controllore sono stati confrontati con quelli ottenibili da un classico controllore proporzionale integrale (PI), mostrando nuovamente i vantaggi, da un punto di vista energetico, derivanti dall’adozione di una strategia di controllo ottima.

A test of basic assumptions of Affective Events Theory (AET) in call centre work

Based on data from 2091 call centre representatives working in 85 call centres in the UK, central assumptions of affective events theory (AET) are tested. AET predicts that specific features of work (e.g. autonomy) have an impact on the arousal of emotions and moods at work that, in turn, co-determine job satisfaction of employees. AET further proposes that job satisfaction is an evaluative judgement that mainly explains cognitive-based behaviour, whereas emotions and moods better predict affective-based behaviour. The results support these assumptions. A clear separation of key constructs (job satisfaction, positive and negative emotions) was possible. Moreover, correlations between several work features (e.g. supervisory support) and job satisfaction were, in part, mediated by work emotions, even when controlling for gender, age, call centre type (in-house versus outsourced centres) and call centre size. Predictions regarding consequences of satisfaction and affect were partly corroborated as continuance commitment was more strongly related to job satisfaction than to positive emotions. In addition, affective commitment and health complaints were related to both emotions and job satisfaction to the same extent. Thus, AET is a fruitful framework for explaining why and how specific management strategies used for designing work features influence important organizational attitudes and well-being of employees. © 2006 British Academy of Management.

Reducing medicines waste in the community

There is increasing concern at the amount and cost of prescribed medicines that are unused or wasted and then have to be disposed of. Previous studies have used health promotion and Dispose Unwanted Medicines Properly campaigns targeted at the patient to describe and quantify the annual cost of waste. The reasons patients return unused drugs to pharmacies have also been explored. The paper focuses on patient explanations for not needing medication; categorized as: over-collection in the past, self-management strategies, changes in medical condition, other changes in patient circumstances, or the repeat medicines policy at the surgery. The aim of the original study was to make a measurable change in prescribed medicines with a reduction in medicines wastage, whilst at the same time achieving improved standards of pharmaceutical care. Information on patient needs and behaviour came from consultation in the pharmacy monitoring forms and interview. The study was based on two medical practices in the West Midlands, UK, comparing an outer city and an inner city population. The participants were general practitioners, pharmacists and 350 repeat prescription patients. Prescriptions were issued for two three-month periods. The outcome was that 23.8% of the prescribed items were not dispensed, at a value of £13.1K, 58% of the medications that would be expected to be regularly supplied were collected. The study suggests that closer professional management at the point of dispensing and an understanding of patient experiences can help reduce the amount of unwanted medication collected by patients.

Development of a prescribing indicator for objective quantification of antibiotic usage in secondary care

Objectives: To compare the recognized defined daily dose per 100 bed-days (DDD/100 bed-days) measure with the defined daily dose per finished consultant episode (DDD/FCE) in a group of hospitals with a variety of medicines management strategies. To compare antibiotic usage using the above indicators in hospitals with and without electronic prescribing systems. Methods: Twelve hospitals were used in the study. Nine hospitals were selected and split into three cohorts (three high-scoring, three medium-scoring and three low-scoring) by their 2001 medicines management self-assessment scores (MMAS). An additional cohort of three electronic prescribing hospitals was included for comparison. MMAS were compared to antibiotic management scores (AMS) developed from a questionnaire relating specifically to control of antibiotics. FCEs and occupied bed-days were obtained from published statistics and statistical analyses of the DDD/100 bed-days and DDD/FCE were carried out using SPSS. Results: The DDD/100 bed-days varied from 81.33 to 189.37 whilst the DDD/FCE varied from 2.88 to 7.43. The two indicators showed a high degree of correlation with r = 0.74. MMAS were from 9 to 22 (possible range 0-23) and the AMS from 2 to 13 (possible range 0-22). The two scores showed a high degree of correlation with r = 0.74. No correlation was established between either indicator and either score. Conclusions: The WHO indicator for medicines utilization, DDD/100 bed-days, exhibited the same level of conformity as that exhibited from the use of the DDD/FCE indicating that the DDD/FCE is a useful additional indicator for identifying hospitals which require further study. The MMAS can be assumed to be an accurate guide to antibiotic medicines management controls. No relationship has been found between a high degree of medicines management control and the quantity of antibiotic prescribed. © The British Society for Antimicrobial Chemotherapy; 2004 all rights reserved.

Computer integrated manufacturing (CIM) and the principle of business control

In response to the increasing international competitiveness, many manufacturing businesses are rethinking their management strategies and philosophies towards achieving a computer integrated environment. The explosive growth in Advanced Manufacturing Technology (AMI) has resulted in the formation of functional "Islands of Automation" such as Computer Aided Design (CAD), Computer Aided Manufacturing (CAM), Computer Aided Process Planning (CAPP) and Manufacturing Resources Planning (MRPII). This has resulted in an environment which has focussed areas of excellence and poor overall efficiency, co-ordination and control. The main role of Computer Integrated Manufacturing (CIM) is to integrate these islands of automation and develop a totally integrated and controlled environment. However, the various perceptions of CIM, although developing, remain focussed on a very narrow integration scope and have consequently resulted in mere linked islands of automation with little improvement in overall co-ordination and control. This thesis, that is the research described within, develops and examines a more holistic view of CIM, which is based on the integration of various business elements. One particular business element, namely control, has been shown to have a multi-facetted and underpinning relationship with the CIM philosophy. This relationship impacts various CIM system design aspects including the CIM business analysis and modelling technique, the specification of systems integration requirements, the CIM system architectural form and the degree of business redesign. The research findings show that fundamental changes to CIM system design are required; these are incorporated in a generic CIM design methodology. The affect and influence of this holistic view of CIM on a manufacturing business has been evaluated through various industrial case study applications. Based on the evidence obtained, it has been concluded that this holistic, control based approach to CIM can provide a greatly improved means of achieving a totally integrated and controlled business environment. This generic CIM methodology will therefore make a significant contribution to the planning, modelling, design and development of future CIM systems.

The effects of new technology on employment structures in the service sector

This thesis explores the interrelationships between the labour process, the development of technology and patterns of gender differentiation. The introduction of front office terminals into building society branches forms the focus of the research. Case studies were carried out in nine branches, three each from three building societies. Statistical data for the whole movement and a survey of ten of the top thirty societies provided the context for the studies. In the process of the research it became clear that it was not technology itself but the way that it was used, that was the main factor in determining outcomes. The introduction of new technologies is occurring at a rapid pace, facilitated by continuing high growth rates, although front office technology could seldom be cost justified. There was great variety between societies in their operating philosophies and their reasons for and approach to computerisation, but all societies foresaw an ultimate saving in staff. Computerisation has resulted in the deskilling of the cashiering role and increased control over work at all stages. Some branch managers experienced a decrease in autonomy and an increase in control over their work. Subsequent to this deskilling there has been a greatly increased use of part time staff which has enabled costs to be reduced. There has also been a polarisation between career and non-career staff which, like the use of part time staff, has occurred along gender lines. There is considerable evidence that societies' policies, structures and managerial attitudes continue to directly and indirectly discriminate against women. It is these practices which confine women to lower grades and ensure their dependence on the family and which create the pool of cheap skilled labour that societies so willingly exploit by increasing part time work. Gender strategies enter management strategies throughout the operations of the organisation.

The antecedents of prosocial service behaviours:an empirical investigation

Frontline employee attitudes and behaviours during service encounters influence customers' perceptions of service quality. For this reason, the identification of variables that influence service behaviours is important. Much remains unknown about the factors affecting service behaviours in service settings. This study investigates service employees' attitudinal (job satisfaction and organisational commitment) and behavioural (prosocial service behaviours) responses to management strategies (internal communication, professional development and empowerment). One hundred and eighty-eight service employees contributed data, which were analysed using a structural modelling methodology. The authors found that management strategies influence service behaviours directly but the mediating role of job attitudes is not supported.

Topic continuity in informal conversations between native and non-native speakers of English

Topic management by non-native speakers (NNSs) during informal conversations has received comparatively little attention from researchers, and receives surprisingly little attention in second language learning and teaching. This article reports on one of the topic management strategies employed by international students during informal, social interactions with native-speaker peers, exploring the process of maintaining topic continuity following temporary suspensions of topics. The concept of side sequences is employed to illustrate the nature of different types of topic suspension, as well as the process of jointly negotiating a return to the topic. Extracts from the conversations show that such sequences were not exclusively occasioned by language difficulties, and that the non-native speaker participants were able to effect successful returns to the main topic of the conversations.

Tourette's syndrome

Tourette’s syndrome is a tic disorder that is often associated with behavioural symptoms. Diagnostic criteria are based on the presence of both motor and vocal tics; because of its varied presentations, the syndrome has the potential to be misdiagnosed. Prevalence is higher than commonly assumed; coprolalia is relatively rare (10-30%) and not required for diagnosis. The syndrome can cause serious distress and compromise health related quality of life. The main management strategies include psychoeducation, behavioural techniques, and drugs. Service provision is patchy even in developed countries and patients of all ages often “fall through the net” between neurology and psychiatry.

Professionalism and quality in European business courses:utilising research to enhance student learning and promote employability - a pan-European study

This..paper provides a comparative analysis of Quality Management and standards in four European countries, (the UK, Austria, Slovenia and Romania) and in doing so addresses the gap in academic knowledge about how the introduction and implementation of Quality Management Strategies can both facilitate and enhance student learning within Universities.