More volunteers in football clubs. An evaluation of a method to increase the number of volunteers

An increasing number of clubs experience difficulties in recruiting and retaining sufficient numbers of volunteers to manage and staff their clubs (Lamprecht, Fischer, & Stamm, 2012). In order to facilitate volunteer recruitment, sport clubs need a specific strategy to recruit and retain volunteers for both formal positions and ad hoc tasks. Therefore, the intervention “More Volunteers in Football Clubs” was designed and its impact was evaluated in detail. The question this evaluation research wants to address is: Can football clubs recruit and retain volunteers successfully by implementing the intervention “More Volunteers in Football Clubs”? The designed intervention is based on the different expectations and needs of volunteers, as well as non-profit human resource management and organisational development management, with a strong emphasis on club-specific counseling and support. Task forces of the twelve participating football clubs attended four workshops in which they received tailor made counseling to reach the desired number of volunteers. The intervention has been implemented and its effectiveness tested in cooperation with the Swiss Football Federation with twelve Swiss football clubs following a pretest, intervention, posttest design Data have been gathered and analysed using a combination of qualitative and quantitative methods. Outcome measurements are: volunteer rate, number of recruited volunteers, number of filled volunteer positions and volunteer satisfaction. Four months after the intervention all clubs that completed the proposed intervention were successful in recruiting the desired number of volunteers. Further, all participating clubs found the intervention helpful and would recommend other clubs to participate as well. With the development of this practical intervention a solution for football clubs is provided to overcome the difficulties in recruiting and retaining sufficient numbers of volunteers. Lamprecht, M., Fischer, A., & Stamm, H.-P. (2012). Sportvereine in der Schweiz. Strukturen, Leistungen, Herausforderungen. Zürich, Switzerland: Seismo.

Los territorios municipales de Mendoza frente a las prácticas de planificación participativa

The province of Mendoza, in the west of the Argentine Republic is in a favorable political conjuncture to strengthen the territorial planning in the municipalities. This is due to the approval of the Provincial Law 8051 of Territorial Ordering and Municipal Ground Uses that establish terms to formulate a Plan Provincial Territorial Ordering and Plans; against this background the municipalities have an annotated time to elaborate their own Plan. On the other hand the civil society is giving awareness signs on its protagónico paper like controller of the public policies, generating propitious scopes for the participativas social practices and circulation of the knowledge. This verifies in the social reactions front to decisions that can affect the atmosphere and the resources of the territory. In spite of this favorable context to fortify the instances of social participation it jeopardize with projects based on territorial intelligence, are observed very different institutional answers. The greater obstacles are within such municipalities, lack territorial conscience in the municipal agents and the handling of the information is fragmented. Taking into account the marks from reference that affect the provincial territorial policy, an investigation was made in order to analyze the practices of participativa planning in municipal scopes. Interviews, studies of case and qualification of municipal agents were combined, which allowed triangular results and of obtaining a socioterritorial differentiation of the municipalities of Mendoza. This result is a departure point to consider at the time of making proposals for a work agenda or trying transformations towards a new form to govern, where the associate management is multiplied. Before a same frame of provincial reference, the particular answers of the municipalities are improving, but the majority requires to cross a gradual own way with the qualification of the human resource and with a renovation of guidelines in relation to the local community

Educación agrícola, enólogos y tecnologías para una vitivinicultura "de calidad", Mendoza, 1890-1930

Sobre la base de la relación existente entre enseñanza y economía, el objetivo de este artículo es analizar la repercusión de las políticas públicas de enseñanza agrícola en la economía regional vitivinícola. Para ello, en primer lugar, nos centramos en los principales proyectos educativos sectoriales que hubo en Mendoza en el período de consolidación del modelo productivo, de base capitalista, y la contribución en este período de los técnicos vinculados a estos establecimientos. La reconstrucción operada se basa en datos obtenidos de fuentes primarias, éditas e inéditas, oficiales y no oficiales. Como se resultado, se demuestra que el Estado, nacional y provincial, respondió a las demandas de formación de recursos humanos, y la constitución de un subgrupo que inició discusiones técnicas y realizó importantes aportes sobre enología y vinificación.

Educación agrícola, enólogos y tecnologías para una vitivinicultura "de calidad", Mendoza, 1890-1930

Sobre la base de la relación existente entre enseñanza y economía, el objetivo de este artículo es analizar la repercusión de las políticas públicas de enseñanza agrícola en la economía regional vitivinícola. Para ello, en primer lugar, nos centramos en los principales proyectos educativos sectoriales que hubo en Mendoza en el período de consolidación del modelo productivo, de base capitalista, y la contribución en este período de los técnicos vinculados a estos establecimientos. La reconstrucción operada se basa en datos obtenidos de fuentes primarias, éditas e inéditas, oficiales y no oficiales. Como se resultado, se demuestra que el Estado, nacional y provincial, respondió a las demandas de formación de recursos humanos, y la constitución de un subgrupo que inició discusiones técnicas y realizó importantes aportes sobre enología y vinificación.

Los territorios municipales de Mendoza frente a las prácticas de planificación participativa

The province of Mendoza, in the west of the Argentine Republic is in a favorable political conjuncture to strengthen the territorial planning in the municipalities. This is due to the approval of the Provincial Law 8051 of Territorial Ordering and Municipal Ground Uses that establish terms to formulate a Plan Provincial Territorial Ordering and Plans; against this background the municipalities have an annotated time to elaborate their own Plan. On the other hand the civil society is giving awareness signs on its protagónico paper like controller of the public policies, generating propitious scopes for the participativas social practices and circulation of the knowledge. This verifies in the social reactions front to decisions that can affect the atmosphere and the resources of the territory. In spite of this favorable context to fortify the instances of social participation it jeopardize with projects based on territorial intelligence, are observed very different institutional answers. The greater obstacles are within such municipalities, lack territorial conscience in the municipal agents and the handling of the information is fragmented. Taking into account the marks from reference that affect the provincial territorial policy, an investigation was made in order to analyze the practices of participativa planning in municipal scopes. Interviews, studies of case and qualification of municipal agents were combined, which allowed triangular results and of obtaining a socioterritorial differentiation of the municipalities of Mendoza. This result is a departure point to consider at the time of making proposals for a work agenda or trying transformations towards a new form to govern, where the associate management is multiplied. Before a same frame of provincial reference, the particular answers of the municipalities are improving, but the majority requires to cross a gradual own way with the qualification of the human resource and with a renovation of guidelines in relation to the local community

Los territorios municipales de Mendoza frente a las prácticas de planificación participativa

The province of Mendoza, in the west of the Argentine Republic is in a favorable political conjuncture to strengthen the territorial planning in the municipalities. This is due to the approval of the Provincial Law 8051 of Territorial Ordering and Municipal Ground Uses that establish terms to formulate a Plan Provincial Territorial Ordering and Plans; against this background the municipalities have an annotated time to elaborate their own Plan. On the other hand the civil society is giving awareness signs on its protagónico paper like controller of the public policies, generating propitious scopes for the participativas social practices and circulation of the knowledge. This verifies in the social reactions front to decisions that can affect the atmosphere and the resources of the territory. In spite of this favorable context to fortify the instances of social participation it jeopardize with projects based on territorial intelligence, are observed very different institutional answers. The greater obstacles are within such municipalities, lack territorial conscience in the municipal agents and the handling of the information is fragmented. Taking into account the marks from reference that affect the provincial territorial policy, an investigation was made in order to analyze the practices of participativa planning in municipal scopes. Interviews, studies of case and qualification of municipal agents were combined, which allowed triangular results and of obtaining a socioterritorial differentiation of the municipalities of Mendoza. This result is a departure point to consider at the time of making proposals for a work agenda or trying transformations towards a new form to govern, where the associate management is multiplied. Before a same frame of provincial reference, the particular answers of the municipalities are improving, but the majority requires to cross a gradual own way with the qualification of the human resource and with a renovation of guidelines in relation to the local community

Educación agrícola, enólogos y tecnologías para una vitivinicultura "de calidad", Mendoza, 1890-1930

Sobre la base de la relación existente entre enseñanza y economía, el objetivo de este artículo es analizar la repercusión de las políticas públicas de enseñanza agrícola en la economía regional vitivinícola. Para ello, en primer lugar, nos centramos en los principales proyectos educativos sectoriales que hubo en Mendoza en el período de consolidación del modelo productivo, de base capitalista, y la contribución en este período de los técnicos vinculados a estos establecimientos. La reconstrucción operada se basa en datos obtenidos de fuentes primarias, éditas e inéditas, oficiales y no oficiales. Como se resultado, se demuestra que el Estado, nacional y provincial, respondió a las demandas de formación de recursos humanos, y la constitución de un subgrupo que inició discusiones técnicas y realizó importantes aportes sobre enología y vinificación.

Executive Managers in Peru's Family Businesses

As in many other developing countries, family businesses are major players in the Peruvian economy. Despite their growth into large-scale groups spanning a wide range of businesses, the owner families still have strong control over their ownership and management. However, Peru's liberal economic reforms in the 1990s brought intense competition into the national market. Not only have these family businesses been forced to compete against large-scale foreign capital that entered the national market through the privatization of state enterprises, but also against cheap goods imported from foreign countries. In order to compete, family businesses have had to move beyond the limited human resources available within the family. The advancement within owner families of new generations with better education and training together with the promotion to top managerial positions of professional salaried managers from outside the family are some of the measures owner families are taking to overcome their human resource limitations.

Case Study of Applied LIP Approach/Activities in the Philippines The Training Services Enhancement Project for Rural Life Improvement (TSEP-RLI) Experience

TSEP-RLI was a technical cooperation project jointly conducted by GOP thru DA-Agricultural Training Institute (ATI) and GOJ thru JICA aimed at institutionalizing the training program for Rural Life Improvement (RLI) at the (ATI). As expected, farmers, fisherfolk, women, youth and extension agents were provided with efficient and effective training services from ATI leading to the improvement of quality of life in the rural areas through efforts of human resource development. The ATI- Bohol was chosen as the model center where participatory trials and various activities of the project were undertaken for five years. These activities were participatory surveys and data collection of on-farm and off-farm productive activities; planning workshop for RLI; feedbacking of survey results and action plans to the community and the Local Government Units (LGUs), and signing of Memorandum of Agreement between the Project and participating LGUs. The above activities were done to facilitate the planning and development of most effective and necessary rural life improvement activities, to confirm the willingness of the people to support and participate and to formalize the partnership between the Project and the LGUs. Since the concept of rural life covers a vast range of activities, a consensus had been reached that the total aspects of rural life be grasped in three spheres, namely, Production & Livelihood (P/L), Rural Living Condition (RLC) and Community Environment (C/E). The RLI for Ubi (Yam) Growers was one of the pilot activities undertaken in two pilot barangays and the target beneficiaries were members of the Rural Improvement Club (RIC- a group of organized women) with the LGU of the Municipality of Corella as the implementing partner. During the planning workshop, the barangay residents articulated their desire to promote production and processing of ubi (sphere on P/L - as the entry point), lack of nutritious food was one of the identified problem (sphere on RLC- expansion point) and environmental degradation such as deforestation, and soil erosion was another problem articulated by the community people (sphere on C/E- expansion point). Major activities that were undertaken namely, Ubi cooking contest, cooking/processing seminar, training courses on entrepreneurial development, ubi production and storage technology, packaging and product design, human resource development and simplified bookkeeping motivated the beneficiaries as well as developed and enhanced their skills & capabilities while strengthening their associations. Their participation to the 5 ubi festivals and other related activities had brought some impacts on their economic and rural life improvement activities. The seven principles of TSEP-RLI include the participatory process, holistic approach, dialogical approach, bottom -up training needs assessment, demand-driven approach, cost sharing approach and collaborative implementation with other agencies including LGUs and the community.

Low workforce participation of educated female and the role of work organizations in post-war Sri Lanka

Sri Lanka as a developing economy that achieved gender equity in education and a higher literacy rate (both adult and youth) in the South Asian region still records a low labor force participation and high unemployment rate of females when compared to their male counterparts. With the suggestion of existing literature on the non-conventional models of careers those adopted by young and female populations at the working age, this paper discusses the role of work organizations in absorbing more females (and even minority groups) into the workforce. It mainly focuses on the need of designing appropriate human resource strategies and reforming the existing organizational structures in order for contributing to the national development in the post-war Sri Lanka economy.

Capacity building in development projects

Development projects of different types mainly aim to alleviate poverty and ameliorate the livelihoods of local people. One of the strategies commonly used is to focus on organizations and build from their existing capacities in order to improve their living standards or try to build new organizations to work in a common project. Social and human capitals are two key components of these organizations and they might be crucial to the success of the actions that they accomplish. Both can be considered as part of the social capacity of the local organization. This capacity can be enforced with development projects through capacity building. This term means much more than training activities as it includes not only human resource development but also organizational and institutional development (UNESCO, 2010). Capacity and capacity building concepts, as well as capacity measurements in this context are explored to build a framework to evaluate the social capacity generated with the interventions and better plan the actions to be undertaken by the projects to succeed. The focus is set on rural development projects.

Sistema de recomendación semántico para la movilidad en el entorno AFRICA BUILD Portal

La Gestión de Recursos Humanos a través de Internet es un problema latente y presente actualmente en cualquier sitio web dedicado a la búsqueda de empleo. Este problema también está presente en AFRICA BUILD Portal. AFRICA BUILD Portal es una emergente red socio-profesional nacida con el ánimo de crear comunidades virtuales que fomenten la educación e investigación en el área de la salud en países africanos. Uno de los métodos para fomentar la educación e investigación es mediante la movilidad de estudiantes e investigadores entre instituciones, apareciendo así, el citado problema de la gestión de recursos humanos. Por tanto, este trabajo se centra en solventar el problema de la gestión de recursos humanos en el entorno específico de AFRICA BUILD Portal. Para solventar este problema, el objetivo es desarrollar un sistema de recomendación que ayude en la gestión de recursos humanos en lo que concierne a la selección de las mejores ofertas y demandas de movilidad. Caracterizando al sistema de recomendación como un sistema semántico el cual ofrecerá las recomendaciones basándose en las reglas y restricciones impuestas por el dominio. La aproximación propuesta se basa en seguir el enfoque de los sistemas de Matchmaking semánticos. Siguiendo este enfoque, por un lado, se ha empleado un razonador de lógica descriptiva que ofrece inferencias útiles en el cálculo de las recomendaciones y por otro lado, herramientas de procesamiento de lenguaje natural para dar soporte al proceso de recomendación. Finalmente para la integración del sistema de recomendación con AFRICA BUILD Portal se han empleado diversas tecnologías web. Los resultados del sistema basados en la comparación de recomendaciones creadas por el sistema y por usuarios reales han mostrado un funcionamiento y rendimiento aceptable. Empleando medidas de evaluación de sistemas de recuperación de información se ha obtenido una precisión media del sistema de un 52%, cifra satisfactoria tratándose de un sistema semántico. Pudiendo concluir que con la solución implementada se ha construido un sistema estable y modular posibilitando: por un lado, una fácil evolución que debería ir encaminada a lograr un rendimiento mayor, incrementando su precisión y por otro lado, dejando abiertas nuevas vías de crecimiento orientadas a la explotación del potencial de AFRICA BUILD Portal mediante la Web 3.0. ---ABSTRACT---The Human Resource Management through Internet is currently a latent problem shown in any employment website. This problem has also appeared in AFRICA BUILD Portal. AFRICA BUILD Portal is an emerging socio-professional network with the objective of creating virtual communities to foster the capacity for health research and education in African countries. One way to foster this capacity of research and education is through the mobility of students and researches between institutions, thus appearing the Human Resource Management problem. Therefore, this dissertation focuses on solving the Human Resource Management problem in the specific environment of AFRICA BUILD Portal. To solve this problem, the objective is to develop a recommender system which assists the management of Human Resources with respect to the selection of the best mobility supplies and demands. The recommender system is a semantic system which will provide the recommendations according to the domain rules and restrictions. The proposed approach is based on semantic matchmaking solutions. So, this approach on the one hand uses a Description Logics reasoning engine which provides useful inferences to the recommendation process and on the other hand uses Natural Language Processing techniques to support the recommendation process. Finally, Web technologies are used in order to integrate the recommendation system into AFRICA BUILD Portal. The results of evaluating the system are based on the comparison between recommendations created by the system and by real users. These results have shown an acceptable behavior and performance. The average precision of the system has been obtained by evaluation measures for information retrieval systems, so the average precision of the system is at 52% which may be considered as a satisfactory result taking into account that the system is a semantic system. To conclude, it could be stated that the implemented system is stable and modular. This fact on the one hand allows an easy evolution that should aim to achieve a higher performance by increasing its average precision and on the other hand keeps open new ways to increase the functionality of the system oriented to exploit the potential of AFRICA BUILD Portal through Web 3.0.

Recursos intangibles: sistema de jerarquización para Instituciones de Educación Superior

Los sistemas intangibles y los sistemas de innovación son importantes en la generación de conocimientos que contribuyan al desarrollo de las Naciones. La finalidad de este estudio es jerarquizar los Recursos Intangibles presentes en las Instituciones de Educación Superior (IES), como parte de los Sistemas de Innovación. Se puede caracterizar como una investigación de tipo exploratorio, descriptiva. Los resultados de la jerarquización de los recursos intangibles indican como relevantes en las fases del sistema de innovación: Reputación Institucional. Formación y desarrollo del Recurso Humano, Capacidad de Innovación. Intangible resources and innovation systems are important in generating knowledge that contributes to developing nations. The purpose of this study is to ranking the present Intangible Resources in Higher Education Institutions (HEIs) as part of the Systems of Innovation. We performed an exploratory research, descriptive. The results of the ranking of relevant intangible assets as indicated in the phases of the innovation system: Institutional Reputation. Human Resource Training, innovation. Intangible resources enhance knowledge management processes and innovations in higher education institutions.

Diseño de un instrumento de evaluación de la gestión de recursos humanos. Aplicación en pymes industriales

El punto de partida para que una empresa mejore su competitividad es la evaluación de su gestión; para ello, es necesario contar con instrumentos que de manera objetiva, evalúen la gestión y proporcionen una guía para la mejora continua de los procesos. Este trabajo de investigación presenta el diseño y aplicación de un instrumento para evaluar la gestión de recursos humanos en las pymes industriales. Es un instrumento adaptado a la cultura, mercado, características y especificidades propias de las pymes del sector industrial del Estado Bolívar, Venezuela. Los items de evaluación fueron divididos en cuatro bloques de acuerdo al ciclo Planificar, Hacer, Verificar, Actuar y su validación estadística fue realizada mediante la técnica de análisis multivariante. Una vez validada, se aplicó la herramienta a trescientos setenta y cinco individuos del área de Recursos Humanos en ciento veinticinco Pymes industriales. Los resultados indican que los aspectos de tipo funcional son los que conducen la gestión en lugar de las razones estratégicas de la empresa, y en general, no existe plan de carrera ni sistema de evaluación de desempeño. La caracterización aportada por este estudio permite a las empresas evaluadas conocer cuales son los factores a mejorar en su gestión.The starting point for a company to improve its competitiveness is the evaluation of their management; for this it is necessary to have instruments that objectively evaluate and provide management guidance for continuous process improvement. This research paper presents the design and implementation of a tool to assess the human resource management in industrial SMEs. It is an instrument adapted to the culture, market characteristics and needs of SMEs in the Bolivar State, Venezuela. The evaluation items were divided into four blocks according to the Plan, Do, Check, Act cycle and its statistical validation was performed using the technique of multivariate analysis. Once validated, the tool was applied to hundred seventy five individuals of Human Resources belonging to hundred twenty five industrial SMEs. The results indicate that aspects of functional type are the leading management rather than strategic reasons, and in general, there is no career plan and system performance evaluation. The characterization provided by this study evaluated allows companies to know what factors to improve their management.

Herramientas de gestión de compromiso para trabajadores del conocimiento

El objetivo de la línea de investigación seguida en esta tesis consiste en identificar palancas de gestión de las personas en las organizaciones que permitan mejorar su rendimiento mediante la gestión del compromiso de los profesionales de las organizaciones inmersas en la denominada sociedad del conocimiento. Para identificar dichas palancas se analizan algunos de los factores que, según la literatura científica, tienen como consecuencia cambios en la productividad, como son el compromiso organizacional y las conductas cívicas dentro de la organización. También, por su actualidad y relevancia en las prácticas de gestión de recursos humanos, se han analizado el impacto que tienen en estos factores en las prácticas empresariales que permiten conciliar vida profesional y personal el efecto del género en las distintas variables analizadas. Por todo lo anterior, en la investigación se analizan algunos de los factores de carácter psicosocial que promueven el compromiso en una organización, y se profundiza en dos conceptos: el análisis del compromiso de los profesionales con la organización para la que trabajan, y los comportamientos de ciudadanía organizativa que se exhiben en la organización por sus miembros. Para ello, se realiza un encuadramiento teórico de los siguientes conceptos: el compromiso como eje del trabajo; la ciudadanía organizativa como modelo cultural de la organización que promueve el compromiso; el rol de los líderes; los efectos de las políticas de conciliación; las diferencias de percepciones derivadas del género y un sistema de revisión de retributiva eficiente y coherente con el marco conceptual planteado. La metodología seleccionada para este trabajo ha sido el análisis en profundidad del caso de una empresa española, Red Eléctrica de España a través de tres pilares básicos: el primero consiste en el análisis exhaustivo de los datos obtenidos en las dos encuestas de clima social que dicha empresa realizó en el período 2006-2009; el segundo se centra en el desarrollo de un modelo matemático para el cálculo eficiente de recompensas salariales a través de un modelo de optimización; y el tercero es la consecuencia del conocimiento profundo que el autor tiene de la propia empresa, su cultura y funcionamiento, fruto de su experiencia profesional como directivo en el área de desarrollo de recursos humanos, función que desempeñó en la organización durante nueve años. En el análisis de este caso se ha investigado la influencia del género en el compromiso y la ciudadanía organizativa de los empleados de dicha organización, para identificar las diferencias de percepción que puedan ser explicadas por el género en una empresa muy masculina como es aquella. También, se ha incluido en este estudio de caso el análisis del efecto que presentan las medidas de conciliación en el compromiso de los empleados, por la relevancia que tiene este asunto en el panorama laboral español actual. Este análisis permite conocer hasta qué punto son o no motivadoras estas medidas en la organización analizada y, como consecuencia de ello, el tipo de gestión más oportuna de las mismas para conseguir no sólo los fines sociales que pretenden, garantizar que los empleados puedan compatibilizar sus exigencias laborales con una vida personal adecuada, sino también mejorar el clima, productividad y compromiso de éstos con la empresa. Para completar este análisis del caso, se han identificado de forma analítica los factores que mejor explican el clima de la organización y se ha concluido el papel central de la dirección que se concreta en la actuación de cada jefe, como motor del clima social en el equipo que dirige. Dado que la tesis pivota sobre el papel relevante que tiene la generación de una cultura de ciudadanía organizativa, se ha complementado el análisis con el desarrollo una herramienta de cálculo que facilita la determinación de los incrementos de la retribución fija de acuerdo con los principios de transparencia, equidad y justicia acordes con el modelo de empresa que promueve la virtud cívica de las personas empleadas en ella. Para ello se ha desarrollado un nuevo método de cálculo del incremento de retribución fija mediante un modelo analítico innovador y compacto de programación lineal entera mixta. Este modelo permite a las organizaciones realizar diseños de política retributiva de forma sencilla y rápida, a la vez que facilita la transparencia de las mismas en el proceso de gestión de la compensación. No se ha abordado el asunto de la determinación de la retribución variable, por ser un asunto relativamente menos complejo y profusamente tratado en la práctica directiva de las empresas. La primera de las conclusiones de la investigación realizada se refiere a los aspectos de la cultura organizativa que pueden identificarse como motores del compromiso. Se concluye que en el caso de estudio hay una fuerte relación mutua entre los rasgos que definen el compromiso emocional y los rasgos que determinan un comportamiento caracterizado como de ciudadanía organizativa. Se ha encontrado una correlación significativa y alta entre indicadores de compromiso y factores que recogen comportamientos de ciudadanía organizativa, correlación muy notable tanto para los factores de compromiso racional como para los de compromiso emocional. También se ha evidenciado que la correlación entre compromiso emocional y rasgos de comportamientos de ciudadanía organizacional es mayor que la que aparece entre compromiso racional y rasgos de comportamientos de ciudadanía organizacional. Desde el punto de vista de la práctica de gestión de recursos humanos, estas relaciones indican la conveniencia de promover una cultura organizacional basada en los principios de la ciudadanía organizativa para alcanzar altos niveles de compromiso emocional de los profesionales y mejorar la eficiencia organizativa. La segunda de las conclusiones se refiere al efecto de las políticas de conciliación en las organizaciones. Sobre este asunto se concluye que en el caso de estudio no puede considerarse que las medidas de conciliación tengan una fuerte relación con el compromiso emocional, y menos que puedan considerarse directamente una herramienta de generación de compromiso emocional. Sin embargo, sí que se detecta una cierta relación entre las percepciones de conciliación y de compromiso con la organización, y sobre todo, con el compromiso racional con la organización, que puede tener que ver con que para los empleados de la organización analizada, las medidas de conciliación son consideradas como una parte más de las condiciones laborales que ofrece la organización a los trabajadores. La tercera conclusión se refiere a la relación entre el género de los trabajadores y su nivel de compromiso y de ciudadanía organizativa. En el caso de estudio no se identifica una relación entre el género y el nivel de compromiso de los profesionales ni tampoco con la percepción de ciudadanía organizativa, variando la situación del período 2006 al período 2009. La cuarta conclusión se refiere al impacto que la actuación de los líderes (jefes) tiene en el clima social. En el caso de estudio, la actuación de los directivos y el nivel de compromiso que genera en los profesionales explica por sí sola más de un tercio de la varianza del clima organizativo, entendido como tal el que refleja el conjunto global de preguntas que constituyen la encuesta de clima del caso de estudio. Del análisis realizado se concluye que en el caso de estudio la percepción que los empleados tienen de sus jefes tiene un efecto relevante sobre el resto de percepciones de compromiso, ciudadanía organizativa y otros factores que conforman el clima social de la organización. La quinta y última conclusión supone la aportación de un modelo novedoso de cálculo de la recompensa económica coherente con un modelo de gestión empresarial mediante una cultura de ciudadanía organizativa. La solución que obtiene este modelo es el incremento salarial individual de cada profesional, que tiene en cuenta su rendimiento, posicionamiento salarial y encuadramiento profesional. Además de las restricciones presupuestarias, se consideran los principios de transparencia, equidad y justicia coherentes con el modelo conceptual planteado. La principal contribución de este trabajo es la formulación matemática de los criterios cualitativos que se emplean habitualmente en el proceso de revisión salarial. El método planteado supone una innovación que permite automatizar la metodología tradicional de gestión de incrementos salariales basados en matrices de incremento, así como evitar la aplicación de limitaciones en las valoraciones de desempeño derivadas de las restricciones presupuestarias que toda organización tiene. De esta manera se puede disponer de un mecanismo de revisión salarial que tiene en cuenta el desempeño de los profesionales, pero que permite la gestión “desacoplada” de la evaluación de rendimiento y la actualización de la retribución fija. ABSTRACT The aim of the research pursued in this thesis is to identify some human resources management levers in organizations to improve their performance through individual’s commitment management, focusing in organizations immersed in the so-called knowledge society. In order to find out these levers, the author analysed some of the psychosocial factors that promote engagement to the organizations and, according to the scientific literature, have effects in their productivity. These factors analysed are organisational commitment and citizenship behaviours. Additionally, the investigation also focuses on work-life balance policies and gender considerations, because of their relevance and topicality for the human resources’ policies. In the light of this, the investigation focuses on some of the psychosocial factors that promote organisational commitment, and delves into two concepts: the analysis of the commitment of professionals to the organization for which they work, and the organizational citizenship behaviours exhibited in the organization by its members. For this, a theoretical framework is performed for the following items: the professional’s commitment which is the pillar of this work; the organisational citizenship as a cultural model to promote that commitment; the role of the leaders; the effects of the work-life balance policies; the different perceptions of the professionals because of their gender; and an efficient salary review system, which is coherent with the conceptual framework set. The methodology selected for this work was the analysis in depth of the case of a Spanish company, Red Eléctrica de España, through three basic subjects: the first consists of a thorough analysis of the data obtained in the two work climate surveys made by this company in 2006 and 2009; the second focuses on the development of a mathematical model for calculating efficient salary reviews through an optimization model; and the third is the result of the author’s deep understanding of the company, its culture and its performance because of his professional experience as a manager in the area of human resource development, which was his role in the organization for nine years. The author investigated in the analysis of this case about the influence of gender on the employees’ organizational commitment and citizenship behaviours, in order to find out perception differences that can be explained by the highly masculine organisational culture such Red Eléctrica de España had during the studied period. Additionally, because of the importance of the work-life balance promotion in the Spanish labour scene, the case study analysis includes their effect in the employees’ commitment. This analysis allows to know motivating are these measures in the studied organization and, as a result, the most appropriate type of management thereof for social purposes, not only intended to ensure that employees can balance their work and personal demands, but also improving the work climate, the productivity and the organisational commitment. The investigation identifies the factors which best explain the work climate of the organization and concludes the central role of the leadership, embodied in the performance of every manager, to boost the work climate in their teams. Since this thesis pivots on the important role the generation of a culture of organizational citizenship has, the investigation has been complemented with the development of a analytic tool that facilitates the calculation of the salary review increments according to the principles of transparency, equity and justice in line with a work culture that promotes organisational citizenship behaviours. For this, this works develops a new method for calculating fixed salary increases through an innovative and compact mixed integer linear programming model. This model enables organizations to design compensation policies easily and quickly, and facilitates the transparency of the compensation management system. The method for determining variable remuneration has not been addressed because it is relatively less complex issue and widely discussed. The first conclusion of the conducted investigation concerns aspects of organizational culture that could be identified as commitment drivers. In the case study exists a strong and mutual relationship between the characteristics defining the emotional commitment and the organisational citizenship behaviours. The investigation has found out a meaningful and high correlation between indicators of commitment and the factors collecting organizational citizenship behaviour. This correlation with organisational citizenship is remarkable for both, rational and emotional, commitment. The correlation between organizational citizenship behaviours and emotional commitment and is greater than the one with rational commitment. From the practitioner point of view, these relationships show the importance of promoting an organizational culture based on the principles of organizational citizenship to achieve high levels of emotional engagement of professionals and improve organizational efficiency. The second conclusion relates to the effect of work-life balance policies in organizations. On this matter, the investigation concludes that for the case study, work-life balance measures do not have a strong relationship with the emotional commitment, and unless they can be usually considered as a tool to improve employees’ emotional commitment. However, a certain relationship between perceptions of work-life facilities and organisational commitment exists, especially with the rational commitment to the organization. This relationship appears because for employees of the analysed organization, work-life balance measures could be considered as a part of working conditions offered to them by the organization. The third conclusion concerns the relationship between the gender of workers and their level of commitment and organizational citizenship. In this case study, there is not any relationship between gender and the professional’s commitment level nor the perception of organizational citizenship; and the situation varies during the period studied. The fourth conclusion refers to the impact that the actions of the leaders have on the work climate. In the case study, the performance of management and the level of commitment generated, explains more than a third of the variance of work climate - understood as such reflecting the overall set of questions that constitute the work climate survey -. The analysis concludes that in the case study perception that employees have of their leaders has a significant effect on the rest of perceptions of commitment, organizational citizenship and other factors making the work climate of the organization. The fifth and last conclusion represents the contribution of a new model for calculating the salary increment, coherent with a corporate citizenship management culture. The solution obtained from this model consists of salary increases for each employee; these increases consider the employee’s professional performance, salary level relative to peers within the organization, and professional group. In addition to budget constraints, we modelled other elements typical of compensation systems, such as equity and justice. The major contribution of this work is the mathematical formulation of the criteria that are typically the basis for salary management. The compact formulation and the ease of obtaining the optimal solution facilitate its use in large companies that maintain very high levels of homogeneity across employees. Designing different strategies for specific groups within a company is also possible. A major benefit of this method is that it allows a company to independently manage its salary and assessment policies. Because obtaining salary-revision matrices without using the mathematical model we present in this paper is typically done iteratively by tuning previously defined matrices, managers commonly tune values for assessing employee performance to ensure that salary increases and performance assessments are consistent; however, this distorts the evaluation process and decreases employee motivation. In this MILP model, employee performance is only one parameter of several input parameters used in designing a salary policy that is independent of the results of performance-assessment values.