Melhoria de processos de serviços prestados em assistência técnica

Currently the service sectors have an increasingly important role in the productive sector because they can represent a great advantage to the consumer. In this graduate work a study was conducted with the objective of process improveme nt services in the sector of technical assistance in a factory machinery and equipment. Through process mapping, through the technical blueprint, and time study were able to identify opportunities for improvement for reducing the time customer service, as well as the proposed performance indicators for the service

Análise da confiabilidade de equipamentos em uma indústria química com aplicações de ferramentas da melhoria contínua

The constant search for improvements and the survival of organizations makes the strategic guidelines are deployed and executed at the operational levels. This work is the approach to critical analysis of the equipment of a chemical industry through a case study based on the classification of each equipment manufactures through qualitative and quantitative analysis on the pillars of maintenance costs, loss of production, MTBF, contribution margin, Health Safety and Environment (SHE). From this study and future data collection, along with the flow diagram show the main equipment that should be special attention. To this can be prepared an action plan with deadlines and responsible. With the results one can measure the maintenance costs, loss of production and technical availability of the plant, with future gains

Gestão de Estoques: análise e melhoria do processo de inventário físico em uma indústria siderúrgica

Accuracy in physical inventory process is essential to develop anefficient inventorycontrol. This ensures the availability of products and ensure that the information contained in the information systems areinaccordancewith the reality of inventories. The inventory management policies of the company aim ofthis study established that all the materials in their inventory must becounted, which is proving a challenge. Therefore, the aim of thiswork is to identify the critical inventories and analyze them, seeking flaws and possible improvements in the inventory count process. For this, we used the tools of quality management, such as Pareto and Cause and Effect Diagrams in an action research. The results show that the stocks of finished products are critical in volume and can be hampered by a lack of training and personnel trained in performing the process, as well as limitations in ERP used. With the actions taken against these problems, we could notice an improvement in the process, because the data collection and processing of data has become easier, besides the occurrence of errors decreased. In addition, there was an acceleration in meeting targets compared to the previous period

Energias alternativas: potencialidades para as regiões de maior demanda energética no Brasil

Since the beginning of life in society, the human being has sought sources of energy that can be used continuously, or stored to be consumed in times of need. The various energy generation processes has enabled the human race for the implementation of many activities ranging from food preparation, handling of large industries and even the possibility of total annihilation by the availability of powerful nuclear weapons. In Brazil, whereupon the various deleterious aspects and especially the finite resources used on a large scale for the energy conservation, there is a huge devotion of society referred to the prospects for alternatives to the use of energy in local, regional and global, but overall, as it wouldn’t be different, the main factors in this scenario are economic. The fact that the unused potential of a region in the use of alternative sources of energy leads to a larger socio-environmental prejudice generalized to all. The purpose of this project is targeted for a comprehensive, systemic and integrated discussion about some of the main alternative energy sources, associated with technical procedures related to them, to contribute to a better and effective use of natural resources available in each region of the country, in order to minimize the impacts on the environment in which they are inserted.

Avaliação da auto-suficiência energética de reatores anaeróbios no tratamento de esgoto sanitário e de água preta

The purpose of this project is to verify whether anaerobic reactors applied to sewage treatment are energetically self-sufficient. This evaluation can be made by balancing the methane produced through the anaerobic transformation stages (hydrolysis, acidogenesis, acetogenesis and methanogenesis) and the reactor energy consumption requirements. The original project included methanogenic activity tests, which could not be performed due to setbacks in the installation of an analytical instrument. Scientific articles about bench- and full-scale anaerobic reactors were investigated instead. An average substrate-to-methane conversion efficiency of 58,2±18,6% was found for the bench-scale reactors and higher efficiencies (89,2%) were found for the cases which had higher Organic Loading Rates (OLRs) values. The average energy output was 0,013 kWh/Lsewage, value unable to meet the energy needs for the reactor operation, considering equipments normally used such as temperature controller. This balance can become positive if few hypotheses are made, for example (i) to eliminate the use of temperature controller (ii) to alter the operation pattern from continuous to intermittent. Based on energy balance assessment of eight bench-scale reactors, it was observed that the implementation of a system for biogas utilization is not energetically feasible. However, interesting results were found for a full-scale sewage treatment plant, ETE Ouro Verde – Foz do Iguaçu, PR, Brazil. Even though its substrate-tomethane conversion efficiency was about 10% only, the energy balance was quite positive, with energy consumption of 68 kWh/month and energy production of 660 kWh/month. This analysis leads us to conclude that energy recovery from full-scale sewage treatment plants should be practiced by other plants

Estudo de causas de falhas em selos mecânicos de bombas centrífugas para circulação de óleo térmico

This study is about a heating line that uses thermal oil. It is located in a facility that produces interlayers used in cars windshields. A plastic resin is melted and is sent to a matrix called DIE where the interlayers are produced. The DIE needs to receive heat from the circulation of thermal oil in four different regions of its interior, to ensure the correct thickness of the interlayer. The thermal energy is provided by electric heaters and the flow of thermal oil is impelled by four mechanically sealed centrifugal pumps (one per region). The key point of this study is the fact that these four pumps of the system have reported successive failures in the mechanical seals. Apparently, a poorly designed project has burdened the system intermittently. The pumps operation condition is located in a region of low efficiency, according to the characteristic curves. This fact is the source of the noticeable reduced time between failures. Changes in the configuration of the facility and in the number of pumps will be proposed, aiming to achieve higher operational efficiency. The proposals will be mathematically analyzed according to the Hydraulic Institute criteria. At the same time, we will also keep focus on an in-depth study of a heating system structure, starting with a detailed approach for each component and discussion about its real need and economic viability. At the end of this paper it is shown that the gain in efficiency achieved with the new proposed configuration reflects not only in the reduction of maintenance costs, but also a potential improvement in energy efficiency. It is shown that these two aspects are closely related and together form the basis for the design of a reliable and efficient pumping system

Estudo da viabilidade técnica/econômica no aumento da eficiência energética sustentável aplicada à residência unifamiliar

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Prospecção de novos negócios numa indústria de autopeças: diagnóstico de falhas e sugestões de ferramentas para melhoria

The growth and expansion in auto parts market are directly related to the ability of a company to innovate and gain new customers, increasing its portfolio of customers and products. For this purpose the process of prospecting for new business has become a key process in companies seeking this goal, which requires teams and structures dedicated to it. Besides counting on available resources to carry out prospecting, it is necessary to properly manage the process as a whole, whose main result is a business proposal, which may lead to closer relations with the potential client and the activation of a new business. Process failures and difficulties to formulate a commercial proposal lead to documents produced without the quality needed that makes it harder to obtain new business. The objective of this study is to evaluate the process of new businesses quotation in the auto parts industry and indicate opportunities for improving this process. This goal is achieved by mapping the current process, from the diagnosis of problems and the indication of tools that can prevent or minimize the problems diagnosed. The information supporting this study were obtained by the bibliographical research, participant observation of the process, unstructured interviews with some of the involved people in the process and prospecting tools that can improve it. It results the mapping of new business quotation process, the points indicated as failures and difficulties in the process and the appointment of project management tools that can bring improvements to the new business proposals and pointing the moment for your application in the process

Avaliação da auto-suficiência energética de reatores anaeróbicos aplicados ao tratamento de resíduos de uma cervejaria em escala piloto

This project aimed to analyze the feasibility of the methane yield associated to the anaerobic digestion of brewery residues, checking whether the energetic balance of the system is favorable. The methane yield efficiency was calculated for the parameters of two papers that treated solids with a particle-size <1mm. Theses solids are not degraded in conventional treatment systems. Calculations were based in the reactions of anaerobic degradation of the macromolecules that compose brewery residues, considering the theoretical production and the effective production of methane. The results were 50.44% and 52.86%. Regarding to the energy balance of the anaerobic treatment, we noted the high influence of the selection and operating regime of electrical equipment over the potential energy. The best situation, in which the energetic self-sufficiency was reached, was observed when using the mixer under an intermittent regime (1min/h), without employing the heating recirculator, for the maximum organic loading of 4.0 gVS/L.day (days 248-258). In this case, the system would generate an amount of energy equal to 0.0356 kWh/day, able to overcome the energy required by the equipment in about 6.5 times. Moreover, we also noted the interference of the application of different solid loadings in the reactors, once the application of the higher organic load generated 5 times more energy than the application of the smaller one

Melhoria do nível de serviço no atendimento ao cliente por meio da estrutura direta de distribuição Transit Point

Increasingly competitive markets have driven the search for companies in many different ways to win and keep customers. The service level is basically the performance of companies in fulfilling the orders made, or how companies demonstrate to their clients efforts in their behalf. This work aims to solve the difficulties faced by a multinational company present in Brazil, in the distribution of its products in the category Ice Cream in order to improve the service level of their customers. Review the logistics network and concepts related to the distribution system of products is one of several ways to achieve this goal, as well as the use of IT and tools to assist in planning and programming of the physical distribution of products. In this study we used the concept of direct distribution system called Transit Point (TP). The TP provides at the same time, a strategy of rapid response, flexibility, low transportation costs and no inventory. A router - software capable of simulating the actual conditions experienced in the daily distribution - was used to assist in calculations. Results showed reductions of up to 47.5% in transportation costs and better conditions were provided in the distribution of products, positively impacting on service levels and in the maintenance of products quality, with a reduction of 1.6% of the total costs involve

Melhoria da qualidade de um processo de usinagem utilizando as técnicas de avaliação de Taguchi

Delivering to the customers a product or service with the expected quality associated to the huge competitiveness that exists in the market nowadays, has been making organizations increasingly focus on quality planning using techniques which are directed towards the continuous improvement process and production optimization. Thus, this paper aims to improve a machining process using the techniques of experimental design to the optimization and this also includes the analysis of the measurement system. For this purpose, the alloy Nimonic 80A, a nickel base superalloy, was used in the process due to its widespread use for high temperatures, applying this study the robust method proposed by Genichi Taguchi, determining the influence of the factors considered input variables, cutting speed, feed rate, depth of cut, type of tool, lubrication, and material hardness, in the output or response variable, surface roughness, concluding with the use of Taguchi orthogonal array L16 and by analysis of ANOVA that the factor feed rate is significant and offers greater effect on the response variable studied, should be set to 0,12mm/rev. Moreover, the factor type of tool has more influence on the process when compared to other factors, being CP250 the one more suitable to the process. Lastly, the interaction feed rate x cutting speed provides greater significance in the process regarding to surface roughness variable, being the best match between them 0,12mm/rev to the feed rate and 90m/min to the cutting speed. In order to evaluate the measurement system, it was applied the repeatability and reproducibility method (R&R), through which we saw that the system needs improvement (R & R = 88.04% >>> 30%) as the value found in the study was well above compared to the one that classifies the system as inappropriate

Análise do consumo de energia elétrica e da eficiência energética em uma indústria de processamento de madeira

In the industries of wood processing (sawmills), where timber is sawn in equipment such as band saws, circular saws, trowel, thicknessers, among others, that mechanically transform this resource and use of electric motors, which are not unusually poorly scaled working or overloaded, often a factor that is not found in these industries and has fundamental importance in the production process is energy efficiency that is achieved by both technological innovation and through all the practices and policies that aim to lower energy consumption, lowering energy costs and increasing the amount of energy offered no change in generation. For both during the design of an electrical installation, both overall and in various sectors of the installation, investigations are necessary, considerations and uses of variables and factors that put into practice the theme of energy efficiency. Therefore, in this paper, these factors were calculated and analyzed for a wood processing industry (sawmill) in the municipality of Taquarivaí - SP, namely: active power, power factor, demand factor and load factor. Where they were small in relation to the literature, these events that occur when devices are connected at the same time and due to the conditions of processing the wood, where the engines have large variations in electricity consumption during the unfolding of the same, due to efforts with the load and idle moments between each machining operation in the equipment

Aplicação do regulamento técnico da qualidade do nível de eficiência energética em edificações residenciais

The research shows that increasing the consumption of energy by households is growing rapidly and without adequate planning, due to population growth and therefore an increase in energy consumption. With the current concerns of sustainability and energy efficiency by industry, there is the need to prove to population that there are many ways to incorporate sustainable practices to their daily lives, starting from by their own residence. The quality certification of the energy efficiency level in residential buildings, shows how one can influence and improve housing issues on sustainable actions as rooted in our country

O efeito do treinamento na capacidade aeróbia do atleta e sobre as características somatotipológicas para a melhoria do desempenho no futsal

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Análise da proposta de melhoria do fluxo na área comercial central do municípo de Rio Claro-SP

The development of medium-sized cities in recent decade, caused, partly, by the industrial deconcentration process generated, beyond benefits, several problems for these cities population. The unplanned rapid growth of these cities, together with the capitalist model of production collaborated for the increase of socioeconomics questions in these locations. The urban mobility became one of these problems, embarrassing citizen’s lives, especially in downtown area. Therefore, the State began looking for solutions to improve urban mobility of the population, contributing to their quality of life and also to adapt the city to new market demand. In these work, we analyzed the situation of Brazilian medium-sized cities downtown area, as well as its growth process, tanking as an example the case of the city of Rio Claro – SP and it´s Public Administration proposal to improve the flow and urban mobility in a particular street in the town´s commercial centre