An examination of moderator effects in the four-stage loyalty model

Oliver’s 1997 four-stage loyalty model proposes that loyalty consists of belief, affect, intention, and action. Although this loyalty model has recently been subject to empirical examination, the issue of moderator variables has been largely neglected. This article fills that void by analyzing the moderating effects of selected personal and situational characteristics, using a sample of 888 customers of a large do-it-yourself retailer. The results of multi-group causal analysis suggest that these moderators exert an influence on the development of the different stages of the loyalty sequence. Specifically, age, income, education and expertise, price orientation, critical incident recovery, and loyalty card membership are found to be important moderators of the links in the four-stage loyalty model. Limitations of the study are outlined, and implications for both research and managerial practice are discussed.

Chirped fibre Bragg grating optical wear sensor

A novel sensor is demonstrated to allow a real-time measurement of the physical wear applied to the surface of an object. Two different measurement methods are presented, both utilizing the reflected power from a sacrificial chirped fibre Bragg grating to give the wear measurement. The measurement systems are simple to implement with the possibility of low cost designs depending on the application. The sensor can measure wear with a resolution of 120 μm. © 2004 IOP Publishing Ltd.

Adaptive Control and Multi-agent Interface for Infotelecommunication Systems of New Generation

Problems for intellectualisation for man-machine interface and methods of self-organization for network control in multi-agent infotelecommunication systems have been discussed. Architecture and principles for construction of network and neural agents for telecommunication systems of new generation have been suggested. Methods for adaptive and multi-agent routing for information flows by requests of external agents- users of global telecommunication systems and computer networks have been described.

Does the balanced scorecard make a difference to the strategy development process

A great number of strategy tools are being taught in strategic management modules. These tools are available to managers for use in facilitating strategic decision making and enhancing the strategy development process in their organisations. A number of studies have been published examining which are the most popular tools; however there is little empirical evidence on how their utilisation influences the strategy process. This paper is based on a large scale international survey on the strategy development process, and seeks to examine the impact of a particular strategy tool, the Balanced Scorecard (BSC), upon the strategy process. Recently, it has been suggested that as a strategy tool, the BSC can influence all elements of the strategy process. The results of this study indicate that although there are significant differences in some elements of the strategy process between the organisations that have implemented the BSC and those that have not, the impact is not comprehensive. © 2011 Operational Research Society Ltd. All rights reserved.

Helyhez kötött kapcsolatok. Egy társadalmi kapcsolathálókon alapuló magyarázat a földrajzi munkamegosztás kialakulására = Ties of locality. An explanation of the development of the geographical division of labour based on social networks

A „földrajzi munkamegosztás” vagy „elhelyezkedés probléma” arra a kérdésre utal, miért alakulnak ki egy-egy gazdasági tevékenységre szakosodott földrajzi egységek, regionális gazdasági rendszerek. A hagyományos közgazdasági megközelítések a területek racionálisan kalkulálható komparatív előnyeit, a nyersanyagok vagy a piac közelségét, infrastrukturális adottságokat, útfüggőséget stb. szokták hangsúlyozni. A tanulmány szerzője a társadalmi kapcsolatok jelentőségét emeli ki, azt sugallja, hogy a területi specializálódás az egymással kapcsolatban álló, hasonlóan specializálódott többi szereplő nyomására alakul ki. A hipotézist két külföldön végzett eset tanulmány tapasztalatai alapján járja körül. ______________________ The question of "regional economic systems", "geographical division of labour" or "location problem" has an important literature. Economic approaches emphasize the rationally calculated advantages of the specialized industrial areas: the benefit of the exploitation of discovered resources, more cooperative relations, etc. The paper stresses the role of social networks in the location problem: economically specialized areas formed because of the suggestions and tips of connected enterprises, cooperative partners. The hypothesis is based on the experiences of two case studies, made in a Peruvian rural area and a Mexican modern industrial area.

Az európai integráció hatása a közép-kelet-európai országok mezőgazdaságára (The effect of European integration on agriculture in Central East European countries)

Az Európai Unió számos új lehetőséget kínált és új kihívást jelentett a 2004-ben és 2007-ben belépő 12 új tagország számára. A csatlakozás mezőgazdaságra gyakorolt hatása már a bővítést megelőzően is az egyik legtöbbet vitatott kérdés volt mind a régi tagországok, mind a tagjelöltek körében. A szerzők az új tagországok agrárgazdasági teljesítményei mögött meghúzódó tényezőket igyekeznek azonosítani a legfrissebb adatok és az eddigi tapasztalatok tükrében. Eredményeik szerint a csatlakozás alapvetően pozitív hatást gyakorolt a térség mezőgazdaságára, noha az egyes országok különböző módon éltek a csatlakozás kínálta lehetőségeikkel, ami a kezdeti adottságokkal, valamint a belépés előtti és utáni agrárpolitikájukkal magyarázható. A pozitív hatások mellett számos nehézség is felmerült - ezek közül az erős versenyben való helytállás nehézségei, illetve a kisgazdaságok hátrányos helyzete bizonyultak a leginkább meghatározónak.

Fragm. lat. X 31 - Kommentar zu den Sentenzen des Petrus Lombardus

Trägerband: Inc. qu. 888; Vorbesitzer: Bartholomaeusstift Frankfurt am Main

(Table 1) Age determination of Barents Sea sediment cores

he separate roles of oceanic heat advection and orbital forcing on influencing early Holocene temperature variability in the eastern Nordic Seas is investigated. The effect of changing orbital forcing on the ocean temperatures is tested using the 1DICE model, and the 1DICE results are compared with new and previously published temperature reconstructions from a transect of five cores located underneath the pathway of Atlantic water, from the Faroe-Shetland Channel in the south to the Barents Sea in the north. The stronger early Holocene summer insolation at high northern latitudes increased the summer mixed layer temperatures, however, ocean temperatures underneath the summer mixed layer did not increase significantly. The absolute maximum in summer mixed layer temperatures occurred between 9 and 6 ka BP, representing the Holocene Thermal Maximum in the eastern Nordic Seas. In contrast, maximum in northward oceanic heat transport through the Norwegian Atlantic Current occurred approximately 10 ka BP. The maximum in oceanic heat transport at 10 ka BP occurred due to a major reorganization of the Atlantic Ocean circulation, entailing strong and deep rejuvenation of the Atlantic Meridional Overturning Circulation, combined with changes in the North Atlantic gyre dynamic causing enhanced transport of heat and salt into the Nordic Seas.

Seasonal variations in surface metabolite composition of Fucus vesiculosus and Fucus serratus sampled at outer Kiel Fjord (August 2012 - July 2013)

The chemical composition of surface associated metabolites of two Fucus species (Fucus vesiculosus and Fucus serratus) was analysed by means of gas chromatography-mass spectrometry (GC-MS) to describe temporal patterns in chemical surface composition. Method: The two perennial brown macroalgae F. vesiculosus and F. serratus were sampled monthly at Bülk, outer Kiel Fjord, Germany (54°27'21 N / 10°11'57 E) over an entire year (August 2012 - July 2013). Per month and species six non-fertile Fucus individuals were collected from mixed stands at a depth of 0.5 m under mid water level. For surface extraction approx. 50 g of the upper 5-10 cm apical thalli tips were cut off per species. The surface extraction of Fucus was performed according to the protocol of de Nys and co-workers (1998) with minor modifications (see Rickert et al. 2015). GC/EI-MS measurements were performed with a Waters GCT premier (Waters, Manchester, UK) coupled to an Agilent 6890N GC equipped with a DB-5 ms 30 m column (0.25 mm internal diameter, 0.25 mM film thickness, Agilent, USA). The inlet temperature was maintained at 250°C and samples were injected in split 10 mode. He carrier gas flow was adjusted to 1 ml min-1. Alkanes were used for referencing of retention times. For further details (GC-MS sample preparation and analysis) see the related publication (Rickert et al. submitted to PLOS ONE).