Defense procurement fraud : information on plea agreements and settlements : fact sheet for the Honorable Christopher Shays, House of Representatives /

"B-250029"--P. [1].

Procurement : multiyear contracting and its impact on investment decisions : report to Congressional requesters /

"B-230457"--p.1.

Bibliography on Government procurement and contractual procedure and related material [prepared by the] Law Branch, the Army Library, Mar. 1953. Rev.

Cover title.

Textile procurement in the military services : hearings ... Eighty-fourth Congress, first session.

Part 7-8 have subtitle: "Session pursuant to Senate resolution 188, Eighty-fourth Congress and S. Res. 37, Eighty-fifth congress."

Pyramiding of profits and costs in the missile procurement program. Hearings before the Permanent Subcommittee on Investigations of the Committee on Government Operations, United States Senate, Eighty-seventh Congress, second session, pursuant to Senate resolution 250, 87th Congress ...

Hearings held Apr. 3- 1962-

Oversight of the federal procurement system : hearing before the Subcommittee on Federal Expenditures, Research, and Rules of the Committee on Governmental Affairs, United States Senate, Ninety-seventh Congress, first session ...

Item 1037-B, 1037-C (microfiche)

Oversight of federal procurement decisions on Wedtech : hearings before the Subcommittee on Oversight of Government Management of the Committee on Governmental Affairs, United States Senate, One Hundredth Congress, first session ....

"September 29, 30, 1987"--Pt. 2.

The Postal Customer Council program.

"April 1985"--P. [4] of cover.

Equipped for the future : a customer-driven vision for adult literacy and lifelong learning /

"July 1995."

Effects of weapons procurement stretch-outs on costs and schedules

Item 1005-C

Life cycle costing procurement guide (interim).

"July 1970"--Cover.

Essays on Procurement, Scoring Auction, and Quality Manipulation Corruption

Thesis (Ph.D.)--University of Washington, 2016-06

Warranty servicing strategies to improve customer satisfaction

Customer satisfaction with a purchased product depends on its performance under warranty and during the remainder of its useful life. Dissatisfaction with an item is important to a manufacturer since it can lead to the loss of potential customers through the negative word-of-mouth effect as well as existing customers switching to a competitor. In this paper, we define satisfaction in terms of the likelihood of a customer not switching to a different manufacturer when a new item needs to be purchased. Manufacturers can use specific servicing strategies to reduce warranty costs and this topic has already been addressed in the literature without considering the effect of customer dissatisfaction. In this paper, we propose particular strategies that will increase customer satisfaction and we discuss methods for obtaining the optimal parameters of these strategies.