885 resultados para call centres


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.--A call for greater cooperation and dialogue between Latin America and the Caribbean.--Latin America and the Caribbean urged to pursue avenues for integration.--ECLAC: Caribbean countries will be negatively affected by Climate Change.--Countries of Latin America and the Caribbean Seek a Regional Consensus on Sustainable Development.--UN-CARICOM Meeting Identifies Regional Priorities.--Latin America and the Caribbean region continues on growth path.--Exports from Latin America and the Caribbean will increase by 27% in 2011

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Este trabalho apresenta o aplicativo DialogBuilder, uma ferramenta de código aberto escrita em Java que disponibiliza ao usuário uma interface para projeto de sistemas de diálogos e exportação destes para implantação no software Asterisk, o mais popular framework VoIP. O DialogBuilder disponibiliza um wizard para que o usuário leigo possa projetar seu sistema sem precisar aprender a programar para Asterisk. O software separa a fase de concepção do diálogo de sua codificação e se posiciona para tornar técnica e economicamente viável, mesmo para pequenas empresas, construir e manter sistemas de diálogo para aplicações telefônicas.

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Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

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Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

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Over the last years, the new technologies have changed the way we relate to information and communicate with other people, which has brought on impact to foreign language teaching and learning, and, consequently, to the area of foreign language teacher education. The abbreviation CALL (Computer Assisted Language Learning) has been used to designate the processes of language teaching and learning with the use of computers, and language teacher education in CALL to name teacher education for and with the use of new technologies, since a number of authors point to the interdependence of both processes. We intend in this article to present an overview of the literature of the area of language teacher education in CALL nowadays and discuss issues related to the use of new technologies concerning its integration to teacher education and the functional and institutional roles to be taken. We also present two proposals of teacher education with the use of new technologies which are being implemented and at the same time studied in Brazil, which we believe have essential elements for the development of language teachers for and with the use of new technologies currently.

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Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

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Consider a wavelength-routed optical network in which nodes, i.e., multiwave length cross-connect switches (XCSs), are connected by fiber to form an arbitrary physical topology. A new call is admitted into the network if an all-optical lightpath can be established between the call’s source and destination nodes. Wavelength converters are assumed absent in this work.

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One problem with using component-based software development approach is that once software modules are reused over generations of products, they form legacy structures that can be challenging to understand, making validating these systems difficult. Therefore, tools and methodologies that enable engineers to see interactions of these software modules will enhance their ability to make these software systems more dependable. To address this need, we propose SimSight, a framework to capture dynamic call graphs in Simics, a widely adopted commercial full-system simulator. Simics is a software system that simulates complete computer systems. Thus, it performs nearly identical tasks to a real system but at a much lower speed while providing greater execution observability. We have implemented SimSight to generate dynamic call graphs of statically and dynamically linked functions in x86/Linux environment. A case study illustrates how we can use SimSight to identify sources of software errors. We then evaluate its performance using 12 integer programs from SPEC CPU2006 benchmark suite.

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Background: To optimize patient functioning, rehabilitation professionals often rely on measurements of functioning as well as on classifications. Although the International Classification of Diseases (ICD) and the International Classification of Functioning, Disability and Health (ICF) are used, their joint use has yet to become an established practice. To encourage their joint use in daily practice, the World Health Organization (WHO) has invited all rehabilitation practitioners worldwide to support the ICD-11 revision process by identifying the ICF categories that correspond to specific rehabilitation-relevant health conditions. The first step in completing this task, generating the list of these health conditions, was taken at a February 2012 workshop in Sao Paulo, Brazil. Objectives: The objectives of this paper are to present the results of the Sao Paulo workshop, and to invite practitioners to participate in the ICD-ICF joint use initiative. Discussion: Alternating plenary and small working group sessions were held and 103 rehabilitation-relevant health conditions were identified. With this list available, WHO together with the International Society of Physical and Rehabilitation Medicine (ISPRM), is reaching out to clinicians of all rehabilitation disciplines to take on the challenge of identifying the ICF categories for at least one of the health conditions listed.