As percepções dos funcionários sobre as dimensões formais do programa de controle de uma instituição bancária um estudo de caso

Este trabalho foi desenvolvido em uma instituição financeira, com o objetivo de identificar e analisar a percepção dos funcionários das áreas definidas como foco da pesquisa, quanto às dimensões formais do atual programa de controle implementado na instituição, buscando explorar pontos vulneráveis e conflitantes ao aumento da performance das atividades dos funcionários e novas ferramentas, conceitos e frentes de estudos. O trabalho foi elaborado com base nas teorias e conceitos existentes quanto aos controles organizacionais, como as abordagens de Etzioni (1964), Amat e Gomes (2001) e Sturdy, Knights e Willmott (1992). A pesquisa realizada se caracteriza como descritiva, porque visa descrever as percepções, expectativas e os perfis dos funcionários da organização estudada. Os dados primários foram coletados por meio de entrevistas e os dados secundários através de documentos internos da organização. A pesquisa também se refere a um estudo de caso, com corte seccional e, predominantemente, qualitativo, mas com suporte em técnicas quantitativas para a tabulação inicial dos dados que posteriormente foram analisados de forma interpretativa. A conclusão do trabalho foi de que as características do programa de controle da instituição financeira pesquisada, é constituído, predominantemente, de mecanismos pós-burocrático, focado em resultados, de modo hegemônico expandido e do tipo utilitário, com fortes influências alienadoras nos funcionários e com baixo poder de incentivo, no tocante ao aumento do compromisso dos funcionários. Assim, o programa de controle é percebido pelos funcionários como um mecanismo de monitoramento de ações e resultados, desenvolvido apenas para aumentar os lucros da instituição, sem se preocupar com os impactos nos seus aspectos fisicos e emocionais e aumentando, intuitivamente, os níveis de insatisfação interno.

Uma análise da gestão de contas a receber: estudo de caso para a indústria de confecção TRIUMPH

Atualmente a gestão de contas a receber passou a ter uma maior importância para a alta administração das empresas. A estabilidade monetária dos últimos anos apresenta com maior clareza os resultados desta gestão. Não existe mais espaço para a ineficiência nesta área, pois ela é refletida automaticamente através do aumento da inadimplência ou aumento dos prazos de recebimento, diferentemente do passado, quando a inflação escondia as suas falhas através das distorções de valores e também de uma preocupação quase que exclusiva, por parte desta alta administração, na correção dos seus ativos financeiros. o presente trabalho tem como objetivo analisar a atual e novas propostas de gestão de contas a receber para identificar a mais adequada para a Indústria de Confecção Triumph. A análise partirá da identificação do atual estágio de gestão desta área nas empresas brasileiras, fazendo a sua descrição detalhada e mostrando os seus pontos fortes e fracos. Em seguida serão realizadas pesquisas identificadoras de diferentes instrumentos, políticas e procedimentos utilizados, mostrando também os seus pontos fortes e fracos, finalmente o trabalho apresentará um modelo-proposta de gestão eficaz para a Triumph. Como referencial teórico serão analisados os conceitos e as ferramentas da gestão estratégica, reengenharia, marketing, recursos humanos, tecnologia de informação, estatística aplicada à área, análise dos demonstrativos financeiros e administração do capital de giro, buscando interligar nestes instrumentos e teorias o que existe de mais adequado para uma gestão eficaz do tema em estudo.

As dimensões estratégia e sócio-comunicacional da rede de terceirização: impactos e perspectivas na visão gerencial, sindical e dos trabalhadores terceirizados na Petrobrás

O objetivo do trabalho foi estudar as implicações/impactos (sociais, gerenciais e políticos) do processo de terceirização - viabilizado por um novo tipo de competição capitalista por intermédio de redes inter-empresas - em um segmento da indústria do petróleo. Dessa forma, desenvolveu-se uma pesquisa empírica tendo como material de investigação o setor de manutenção industrial de uma refinaria de petróleo do Rio de Janeiro, durante o período de 1999 a 2001. As diferentes ópticas dos sujeitos sociais envolvidos foram consideradas nesta investigação, quais sejam: gerencial, sindical e dos próprios trabalhadores terceirizados. Os resultados do estudo demonstraram que a terceirização em curso no setor pesquisado tem implicado em movimentos simultâneos de destruição/reconstrução de relações produtivas tradicionais, combinando modernização e organização da produção em rede com práticas tayloristas/fordistas. Novas e antigas formas de (des)sociabilização e precarização podem ser evidenciadas através de discrepantes condições salariais e de trabalho e na criação de duas categorias de trabalhadores: os petroleiros e os terceirizados. A partir desse estudo a ambigüidade e fragilidade dessa "rede" de terceirização ficaram bem nítidas, pois a concentração de poder e recursos em pontos específicos e o prevalecente aspecto instrumental e economicista em detrimento do dialógico remetem a um distanciamento do próprio princípio de interdependência, inerente a noção de rede. A forma como a terceirização está sendo implementada nessa indústria aproxima-se mais à um padrão predatório que à um padrão flexível e interdependente como características inerentes a concepção gerencial de rede. Além disso, os mecanismos de inclusão/exclusão social e econômica entre efetivos e terceirizados, indicando cidadanias diferenciadas no âmbito da empresa, evidenciam a coexistência de velhas e novas formas de exploração sob o paradigma da rede.

Projetos de memória e imagem institucional: um estudo de caso do Banco Itaú

Fenômeno que tem sofrido um crescimento considerável nas últimas décadas, a constituição de projetos de memória empresarial se insere em um panorama mais amplo de valorização do passado na sociedade contemporânea, caracterizada pela 'febre da memória'. Parte de um expediente que tem como objetivo final fortalecer a identidade e a imagem dessas instituições entre seus funcionários e o público mais amplo, essas iniciativas têm gerado diferentes produtos e linhas de ação, sendo inicialmente vinculadas às áreas de marketing e comunicação, mas mostrando sinais de profissionalização e ampliação dos seus horizontes. O presente estudo tomou como objeto de análise o projeto memorial do Banco Itaú, criado em 2003, buscando compreender a natureza dessa iniciativa e de que maneira ela colabora na consolidação da imagem de 'vocação' cultural do Banco.

Responsabilidade social empresarial: uma avaliação do Projeto Escola de Informática e Cidadania da Mineradora Y situada no Estado do Pará

The subject Responsibility Enterprise Social (RSE) is relatively recent in the half national academic and the world of the management businesses as practical. For the lack of socialization of experiences and clarity of concepts, shunting lines in the agreement of the subject and the conduction of the interventions occur. It was looked to inquire, in this research, the development of the project of Social Responsibility Enterprise ―School of Computer science and Citizenship‖ of a situated company in the State of Pará, objectifying to evaluate it and later to understand it. For this, one searched to describe the characteristics and structure of the School, to identify to the lines and lines of direction adopted for this Project and to identify to the influence and results of the same in the life of pupils, professors and egresses of the School. It is characterized for a study of case with qualitative boarding of descriptive character, carried through interviews structuralized in a sample of 21 divided members of the School between professors, pupils and egresses. It was used of the analysis of categorical content, having as axle for the interpretation of the data the Social Responsibility, the Digital Inclusion and the Education. The gotten results inform that the infrastructure has challenges to face, point disparities between the conception and practical of the categories characterized in the Politician-Pedagogical Project of the EIC and the influence that, exactly under limits, the life of the professors, pupils reaches and egress. One evidenced that Social action for damages of this company when come back toward this project, they had not been evidenced. For this prism, these actions had only remained in the assistencialist speech and not structural, being thus, the company is not fulfilling its paper of transforming element of the reality of its clientele and the population that lives in it s around

Show de Mamulengos Heraldo Lins: construções e transformações de um espetáculo na cultura popular

The theater of puppets is one of the many expressions of popular culture which is marked by ongoing constructions and transformations in its symbolic representations as well as its characters and performances. In the city of Natal/RN, there is a manipulator called Heraldo Lins, an artist who operates such puppets, and has been performing his puppet since 1992. Lins has his own look at how he produces his performances and seeks to adjust his puppets to social and rentable contexts. Lins‟s performances are tailor-made in accordance with the request of his customers, as he makes up the passages and lines of his puppets according to his audience. This research aimed to study how the Heraldo Lins Mamulengos Show is built, especially its changes. We note that Lins chooses to dismantle the symbolic values of the tradition in the regular puppet theater once he adapts to modern patterns, placing himself between the traditional puppet theater and the cultural industry. The work in camp was made through a methodological focused in a participative observation and an audiovisual registry

Entre serras e sertões A(s) (trans)formaç(ões) de centralidade(s) da Região Metropolitana do Cariri/CE

This study reviews the spatial configuration from the road network of an urban compound formed by the cities of Crato, Juazeiro do Norte and Barbalha (the Crajubar - core of the Cariri metropolitan region, in the State of Ceará, Brazil), in order to establish nexus (or relations) between different levels of accessibility and the formation/ transformation and specialization of centralities in local and metropolitan scales. Stemming from the Social Logic of Space theoretical and operational apparatus, the study explores modeling possibilities (with axial lines, segments and lines of continuity) which is then confronted to empirical observations concerning movement flows and land use, within a Geographic Information System database. At different scales of analysis, the results suggest evidences of continuity were found in the permanence of intra-urban centres and sub-centres within each town, whereas evidences of change pointed out to the formation of a new centrality of metropolitan magnitude in the neighbourhood referred to as the Triângulo, in the municipality of Juazeiro, where high levels of topological accessibility coincides with the appearance of new business buildings as well as with the emergence of urban equipment of a scale more adequate to meet a regional demand

Obtenção de pós de tântalo metálico a partir da redução aluminotérmica com ignição a plasma

Metallic tantalum has a high commercial value due to intrinsic properties like excellent ductility, corrosion resistance, high melt and boiling points and good electrical and thermal conductivities. Nowadays, it is mostly used in the manufacture of capacitors, due to excellent dielectric properties of its oxides. In the nature, tantalum occurs in the form of oxide and it is extracted mainly from tantalite-columbite ores. The tantalum is usually produced by the reduction of its oxide, using reductants like carbon, silicon, calcium, magnesium and aluminum. Among these techniques, the aluminothermic reduction has been used as the industrial method to produce niobium, tantalum and their alloys, due to the easy removal of the Al and Al2O3 of the system, easing further refining. In conventional aluminothermic reduction an electrical resistance is used to trigger the reaction. This reaction self-propagates for all the volume of material. In this work, we have developed a novel technique of aluminothermic reduction that uses the hydrogen plasma to trigger the reaction. The results obtained by XRD, SEM and EDS show that is possible to obtain a compound rich in tantalum through this technique of aluminothermic reduction in the plasma reactor

Avaliação da correlação entre os parâmetros, carbono orgânico total e elementos tóxicos, em solo de um posto de serviço e revenda de combustíveis

Today a major responsibility for the contamination of soil and groundwater and surface water are establishments known as gas stations of fuel which has attracted increasing attention from both the general population as the state agencies of environmental control due to leaks in storage tanks and mainly to disruption of pipe corrosion of tanks and pumping. Other services, like oil changes and car wash are also causes for concern in this type of establishment. These leaks can cause or waste produced, and the contamination of aquifers, serious health problems and public safety, since most of these stations located in urban areas. Based on this, the work was to evaluate soil contamination of a particular service station and fuel sales in the city of Natal, through the quantification of heavy metals like Cd, Cu, Cr, Ni, Pb, Zn of total organic carbon (TOC) and organic matter using different techniques such as optical emission spectrometry with inductively coupled plasma source (ICP OES), Total Organic Carbon analyzer and gravimetric analysis respectively. And also to characterize the soil through particle size analysis. Samples were taken in 21 georeferenced points and collected in the same period. The soils sampled in sampling stations P3, P5, P6, P10, P11, P12, P13, P14, P15, P17, P18 and P20 showed the smallest size fractions ranging from fine sand to medium sand. The other study sites ranged from fine sand to medium sand, except the point P8 showed that only the type size medium sand and P19, indicating a particle size of the coarse type. The small correlation of organic matter with the elements studied in this work suggests that these are not of anthropogenic origin but geochemical support

Gestão compartilhada de P&D em petróleo:a interação entre a Petrobrás e a Universidade Federal do Rio Grande do Norte

This work addresses the relationship between University-Firm aims to understand the model of shared management of R&D in petroleum of Petrobras with UFRN. This is a case study which sought to investigate whether the model of cooperation established by the two institutions brings innovation to generate technical-scientific knowledge and contribute to the coordination with other actors in the promotion of technological innovation. In addition to desk research the necessary data for analysis were obtained by sending questionnaires to the coordinators of projects in R&D at the company and university. Also, interviews were conducted with subjects who participated in the study since its inception to the present day. This case study were analysed through the Resource-Based View and Interorganizational Networks theory. The sample data also stands that: searches were aligned to the strategic planning and that 29% of R&D projects have been successful on the scope of the proposed objectives (of which 11% were incorporated into business processes); which was produced technical and scientific knowledge caracterized by hundreds of national and international publications; thesis, dissertations, eleven patents, and radical and incremental innovations; the partnership has also brought benefits to the academic processes induced by the improved infrastructure UFRN and changing the "attitude" of the university (currently with national prominence in research and staff training for the oil sector). As for the model, the technical point of view, although it has some problems, it follows that it is appropriate. From the viewpoint of the management model is criticized for containing an excess of bureaucracy. From the standpoint of strategic allocation of resources from the legal framework needs to be reassessed, because it is focused only on the college level and it is understood that should also reach the high school given the new reality of the oil sector in Brazil. For this it is desirable to add the local government to this partnership. The set of information leads to the conclusion that the model is identified and named as a innovation of organizational arrangement here known as Shared Management of R&D in petroleum of Petrobras with UFRN. It is said that the shared management model it is possible to exist, which is a simple and effective way to manage partnerships between firms and Science and Technology Institutions. It was created by contingencies arising from regulatory stand points and resource dependence. The partnership is the result of a process of Convergence, Construction and Evaluation supported by the tripod Simplicity, Systematization and Continuity, important factors for its consolidation. In practice an organizational arrangement was built to manage innovative university-industry partnership that is defined by a dyadic relationship on two levels (institutional and technical, therefore governance is hybrid), by measuring the quarterly meetings of systematic and standardized financial contribution proportional to the advancement of research. These details have led to the establishment of a point of interaction between the scientific and technological-business dimension, demystifying they are two worlds apart

O tratamento ortodôntico em uma perspectiva a longo prazo: avaliação da estabilidade oclusal e do grau de satisfação dos pacientes

This study aimed to evaluate factors associated to orthodontic treatment stability and patient satisfaction in the long-term. A total of 209 patients (88 class I and 121 class II) treated with straight wire fixed appliance were selected at least 5 years post treatment. Six hundred twenty seven dental casts were examined with the PAR Index at pretreatment (T1), end of treatment (T2), and at long-term follow up (T3, mean 8.5 years post treatment). At T3, a Dental Impact on Daily Living questionnaire was used to assess patient satisfaction with the dentition in the long-term. Friedman test and multiple regression analysis were used to evaluate changes among the time points and factors associated with stability and patient satisfaction. Predictive factors used to exam the occlusion were: PAR Index at T1 and T2, age at T1, the amount of time without retainer, length of Hawley retainer wear, length of follow-up, sex, extraction and third molar status. To assess patient satisfaction were considered: changes produced by the orthodontic treatment (PAR T2-T1), post treatment stability (PAR T3), age at the start of treatment (T1), length of treatment (T2-T1), gender, and extraction. Orthodontic treatment produced a significant improvement of 94.2% in the PAR Index (T2-T1), but this change was not associated with the level of satisfaction when the patient was questioned at T3. No significant change was observed between T2 and T3. However, when the sample was divided according to the level of finalization (PAR T2), it was observed that well-finished patients experienced some deterioration (P<.001), whereas the less well-finished ones showed some improvement (P<.05). Even with the deterioration, the well-finished patients still had a better PAR Index at T3 compared to the less well-finished ones (PAR T2- T3). Regression analysis showed that PAR Index at T1 and T2, age at T1, and length of retainer wear had a slight association with occlusal stability (R2 = 0.27). Patient satisfaction was significantly associated only with PAR Index at T3 (r2=0.125, P<.0001). We can conclude that, even thought orthodontic treatment is quite stable, not so well-finished treatments tend to show some improvement and well-finished ones deteriorate some in the long-term. Despite of that, well-finished patients still have better occlusal characteristics. Patient satisfaction is not related to the result of orthodontic treatment; nevertheless, there is a slight association with dentition in the long-term

Análise da presença de agentes mutagênicos nas águas do Rio Pitimbú/RN

The Pitimbu River is located at the oriental portion of the State of Rio Grande do Norte, including three importants cities named Macaíba, Parnamirim e Natal. Although its high importance as a water source, which supplys great part of the South Zone of the Natal city, this river receives a large quantity of domestic and industrial waste water without treatment. The Pitimbu River headhas its river-head located in the city of Macaiba, goes through Parnamirim, then it flowing into at the Jiqui Lake in Natal. The aim of this study was to evaluate, qualitatively and quantitatively, the environmental quality of the Pitimbu River by genotoxicity bio-assays, which are important tools for genetics toxicological evaluation. In this work, five samples sites, distributed along the river, were used to collect water samples. Another point site, located near Jiqui lake, was used to collect drinkable water, which was treated by CAERN, the water treatment entreprise of Rio Grande do Norte. The following assays where used to evaluate the quality of these samples: Allium cepa assay; Comet assay; Micronuclei (MN) assay; and Ames test. For the Allium cepa assay, sixteen specimes where used for each water sample from the sample sites. In this assay both microscopic, like cytogenetic damage, and macroscopic aspects, as morphological variation were evaluated. Red blood cells from periferical blood of the Crenicichla menezesi native specie were used not only for the MN assay, but also for the Comet assay. These fishes were collected at different points on the Pitimbu River and the negative control was developed using fishes of the same species that were bring to the laboratory and maintained for 100 days in the optimal experimental conditions. For the Ames test, TA100, YG1042, TA98 and YG1041 strains were used in the directed method without metabolic activation. The results found by the Allium cepa assay showed that two water sample sites induced increase of mitotic index (IM). Additionally, compared to the control, all the water samples increased the chromossomal aberrations frequency and/or micronucleus. Among the sample sites, two also showed an abnormal growth rate in its root and two samples induced morphological alteration. With the MN test in red blood cells, a high frequence of MN was observed in tree sample. By comparing all the results obtained on the water sample points and with the negative control, a significant variation on the MN frequency was observed. Positive results were also observed for the same sample to water test by the Comet assay. These results allow concluding that the proposed specie Crenicichla menezesi has a good profile as a bio-indicator for the evaluation of environmental water quality and the MN and comet test can be usuful for in situ evaluation. By the Ames test, it was possible to detect the mutagenic activity on the waters from the Pitimbu River in different levels of mutagenicity. This result suggests that this river has several substances that induced changes directly to the DNA. The mechanisms involved to this phenomenon could be by both processes, by changing of the reading frame and by nucleotide substitution. These data set indicate the presence of mutagenic agents, which can represent in risk to biot and human beens

A onda do turismo na cidade do sol: a reconfiguração urbana de Natal

Space reading of Natal City and its reconfiguration from the intensification of tourist activity and the expansion of the services' sector, transiting, primarily, through the geography, the social sciences, the economy, in one main approach that is unaware of science's traditional limitations and recognizes the complexity that involves current world. In face of this agreement it analyzes the social-economic implications that remodel the spaces under the new economic view of services' sector, commanded by the tourism, in an intense process of city's reconfiguration, concentrating in three great axles and their irrigation ways. These changes were about the public-private relation (by the public politics) in the formation of new spaces and in the remodeling of the city's old areas, which, together, had contributed to the tourist activity's appropriation, returning it in a social-economic mosaic that owns obvious reflexes in its space. This fragmentation in the urbane cloth of Natal is expressed by social nature and economic points and, in the scenery, is manifested through the modern forms of city's space occupation by the local elites and services' sector, evidencing their status' district, as well as selecting those areas with bigger capacity to reply to the capital

Spatial variability of soil CO2 emission in different topographic positions

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Efeito do isolamento térmico de telhado sobre o desempenho de frangos de corte alojados em diferentes densidades

O objetivo deste trabalho foi avaliar o efeito do uso de isolante térmico de telhado instalado como forro sob a cobertura no desempenho de frangos alojados em diferentes densidades (10, 16 e 22 aves/m²) e nas características da cama de aviário em galpão convencional. O experimento foi realizado durante o verão, utilizando 3328 aves da linhagem Hubbard, distribuídas em um delineamento inteiramente casualizado, em um esquema fatorial 3x2 (densidade e sexo), com quatro repetições dentro de cada ambiente. Para a comparação dos ambientes, utilizou-se a análise conjunta. Durante o período experimental, registraram-se dados de temperatura ambiente em vários pontos do galpão e em diversos horários, umidade relativa e carga térmica radiante. O teor de nitrogênio e matéria seca e a temperatura da cama foram determinados. No ambiente com isolante térmico, as temperaturas ambientais médias e a amplitude térmica diária foram menores e a umidade relativa do ar, maior. O desempenho das aves foi melhor no ambiente com isolante térmico, no qual as aves tiveram maior consumo de ração, maior ganho de peso, melhor conversão alimentar, menor mortalidade e maior produção por área. A temperatura retal das aves do ambiente sem isolante térmico foi mais elevada. À medida que se elevou a densidade, a mortalidade aumentou, porém a produção por área foi maior. O uso do isolante não influenciou a produção de cama, mas diminuiu a porcentagem de nitrogênio na cama. Com o aumento da densidade, a produção de cama elevou-se, pelo maior volume de excretas, mas não influenciou sua porcentagem de nitrogênio. O uso do isolante térmico permitiu aumento da densidade de criação dos frangos.