Business development in Siemens global shared services delivery center Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Increasing sales volume in mass business through inbound contact center

Field lab: Consulting lab

How to reduce the causes of call center contact by implementing web self-service at Sonae MC?

This project aims to provide feasible solutions to improve customer´s Help Area at Continente Online. The goal is to increase satisfaction and loyalty by reducing the main causes that lead customers to appeal to Call Center or abandon the website. The pursued solution is the implementation of Web Self-Service and the vision taken is focused not only on providing customers basic help tools but also innovate with international best practices to sustain Sonae MC´s present and future market leader position. Customer´s feedback, costs and impact are taken in consideration to find the best fit for the company.

The Larned A. Waterman Iowa Nonprofit Resource Center eNewsletter, July 2004

Newsletter produced by Iowa Nonprofit Resource Center

The Larned A. Waterman Iowa Nonprofit Resource Center eNewsletter, May 2005

Newsletter produced by Iowa Non Profit Resource Center

The Larned A. Waterman Iowa Nonprofit Resource Center eNewsletter, February 2003

Newsletter produced by Iowa Nonprofit Resource Center

The Larned A. Waterman Iowa Nonprofit Resource Center eNewsletter, April 2004

Newsletter produced by Iowa Nonprofit Resource Center

Aging and Disability Resource Center and MHDS Commission Home Modification Assistance Program Plan, December 2015

This report was prepared as a directive to Aging and Disability Resource Centers and The Mental Health and Disability Commission to jointly develop a plan for a home modification assistance program to provide grants and individual income tax credits to assist with expenses related to the making or permanent home modifications that permit individual with a disability to remain in the homes.

Contact center

Banco del conocimiento

Contact center 2011

Banco del conocimiento

Inside Child Study Center, Chapman College, Orange, California

Children and teachers sitting around a table inside the Child Study Center, Chapman College, Orange, California.

Chapman College Child Study Center, Orange, California

Staff and children seated outside the Chapman College Child Study Center, North Center Street, Orange, California.

Chapman College Child Study Center, Orange, California

View of the front exterior of the Chapman College Child Study Center, North Center Street, Orange, California, 1979.

Chapman College Child Study Center play area

Chapman College Child Study Center playground, with three children on a tire swing.