Process virtualization theory (PVT) and institutional theory (INT) to explain SAAS adoption

Software as a service (SaaS) is a service model in which the applications are accessible from various client devices through internet. Several studies report possible factors driving the adoption of SaaS but none have considered the perception of the SaaS features and the pressures existing in the organization’s environment. We propose an integrated research model that combines the process virtualization theory (PVT) and the institutional theory (INT). PVT seeks to explain whether SaaS processes are suitable for migration into virtual environments via an information technology-based mechanism. INT seeks to explain the effects of the institutionalized environment on the structure and actions of the organization. The research makes three contributions. First, it addresses a gap in the SaaS adoption literature by studying the internal perception of the technical features of SaaS and external coercive, normative, and mimetic pressures faced by an organization. Second, it empirically tests many of the propositions of PVT and INT in the SaaS context, thereby helping to determine how the theory operates in practice. Third, the integration of PVT and INT contributes to the information system (IS) discipline, deepening the applicability and strengths of these theories.

Projecto de criação de metodologia de análise da Usabilidade para selecção de plataforma SaaS de Gestão de Projectos online CATCH, Global Marketing

O aparecimento de soluções de software baseadas na Cloud vieram democratizar o acesso a aplicações de suporte à actividade empresarial, permitindo a micro e pequenas empresas aceder a ferramentas que outrora apenas as grandes empresas poderiam financiar, dada a introdução de novas formas de pagamento mensais com base em contratos flexíveis, acesso via internet e ausência de instalação de hardware específico ou compra de licenças por utilizador – a verdadeira utilização de software como um serviço, vulgo SaaS (Software as a Service). As aplicações de tipo SaaS aportam inúmeros benefícios para as empresas e mesmo vantagens competitivas importantes, estando disponíveis soluções em diversas áreas, nomeadamente para a Gestão de Projectos, como ferramentas de CRM (Customer Relationship Management) e CMS (Content Management System), entre outros. Assim, as empresas de Marketing e Comunicação, caso da empresa em que se centra este Projecto, têm hoje em dia acesso a um conjunto de aplicações SaaS, que pelo seu custo acessível e fácil acesso online, permitem às empresas mais pequenas serem rapidamente tão competitivas quanto as maiores, por norma com processos mais pesados e tradicionais. Adicionalmente, assistimos também ao fenómeno da consumerização das TI, em que os consumidores passam a querer ter o mesmo tipo de User Experience (UX) de que usufruem na utilização de aplicações fora do seu trabalho, aplicadas à vida empresarial. Este Projecto argumenta que a Usabilidade deve ser um dos elementos chave para a selecção correcta de uma aplicação online de Gestão de Projectos (do tipo SaaS), algo que deveria ser facilitado pela aplicação de uma metodologia de teste da Usabilidade, disponível numa plataforma online de acesso livre. A metodologia deverá ser eficaz e passível de ser utilizada por colaboradores de uma micro ou pequena empresa, apoiando o seu processo decisório de investimento, sendo eles especialistas ou não na matéria. A metodologia proposta neste projecto exploratório pressupõe uma complementaridade entre a avaliação Heurística de Usabilidade pelo método de Nielsen e o Método de Purdue - Purdue Usability Testing Questionnaire (PUTQ).

Growth hacking model for B2B saas startups

The following project introduces a model of Growth Hacking strategies for business-tobusiness Software-as-a-Service startups that was developed in collaboration with and applied to a Portuguese startup called Liquid. The work addresses digital marketing channels such as content marketing, email marketing, social marketing and selling. Further, the company’s product, pricing strategy, partnerships and website communication are examined. Applying best case practices, competitor benchmarks and interview insights from numerous industry influencers and experts, areas for improvement are deduced and procedures for each of those channels recommended.

Interoperabilidad del servicio de nomenclator y catálogo online del Instituto de Cartografía de Andalucía

El servicio WFS-G de Nomenclátor del Instituto de Cartografía de Andalucía (ICA) basa sus servicios en una base de datos que sigue el estándar del Modelo de Nomenclátor de España y que actualmente contiene unos 149.500 topónimos e identificadores geográficos clasificados temáticamente en áreas administrativas, entidades de población, hidrografía, orografía, patrimonio, infraestructuras, actividades industriales, extractivas, servicios y equipamientos. Este servicio OGC basado en el software libre Deegree 2.2. trata de dar servicio a otros proyectos del ICA como la IDEAndalucia, el catálogo de productos on-line LINE@ y en un futuro al buscador de cartografía histórica; por otro lado dispone de un visor propio de búsqueda de nombres geográficos con utilidades de descarga, rectificación y localización de topónimos cercanos

Evolución del sistema de información empresarial SAP en la Universidad Del Rosario

Esta propuesta documenta cómo fue el proceso de implementación de SAP en la Universidad del Rosario (UR). Además permite determinar los factores que la definen cómo una implementación exitosa. En esta investigación no tiene en cuenta la implementación de los sistemas de gestión académica, de recursos humanos o e-learning ya que el estudio solo está centrado en el área administrativa. También se estudia el grado de madurez de los sistemas de información de la Universidad, usando el modelo de Luftam validado en el contexto de las tecnologías. La gran pregunta de investigación es: ¿Cómo fue la implementación de SAP en la UR y cómo esto fue una implementación exitosa?

A design of evaluation method for SaaS in cloud computing

Purpose: This paper aims to design an evaluation method that enables an organization to assess its current IT landscape and provide readiness assessment prior to Software as a Service (SaaS) adoption. Design/methodology/approach: The research employs a mixed of quantitative and qualitative approaches for conducting an IT application assessment. Quantitative data such as end user’s feedback on the IT applications contribute to the technical impact on efficiency and productivity. Qualitative data such as business domain, business services and IT application cost drivers are used to determine the business value of the IT applications in an organization. Findings: The assessment of IT applications leads to decisions on suitability of each IT application that can be migrated to cloud environment. Research limitations/implications: The evaluation of how a particular IT application impacts on a business service is done based on the logical interpretation. Data mining method is suggested in order to derive the patterns of the IT application capabilities. Practical implications: This method has been applied in a local council in UK. This helps the council to decide the future status of the IT applications for cost saving purpose.

State aware WSDL

With the recent innovations in stateful web services, they are now being used to support the construction of distributed systems using software as a service. While the state of web services is preserved, the state is still hidden from clients thus searches for both functionality and state remains a two step process. Proposed in this report is the Resources Via Web Instances (RVWI) framework. RVWI grants to web services the ability to include their state and characteristics in their WSDL. This was done by allowing snapshots (instances) of a web service to be listed in the WSDL of the web service. Instances were utilised as they contain state and characteristic information directly from the web service. Thanks to the inclusion of state and characteristics, queries for web services can now be carried out on the availability of a web service and the 'dimensions' of resources..

Trust ticket deployment : a notion of a data owner's trust in cloud computing

While cloud computing (CC) is a scalable model of shared infrastructure and on-demand computing, it lacks a transparent trust and security mechanism. A data owner (DO) loses control over the data outsourced to a machine in the cloud controlled and operated by a cloud service provider (CSP). This machine is at a location unknown to a data owner. This loss of control over data is further intensified with the lack of managing users' access to the data from practical cloud computing perspectives. In this paper, we introduce a new mechanism of ensuring trust and security in Software as a Service (SaaS) CC. Trust Ticket, with the supporting protocols, is our mechanism that helps a data owner in establishing a link between a CSP and a registered user. In our mechanism, a user first gets registered with a DO before receiving a Trust Ticket and a secret key from that DO. Each Trust Ticket is unique and encrypted. On completing the registration of each user, the DO apprises the CSP of the Trust Ticket. Trust Ticket and secret key are respectively for the registered user's getting accepted to the CSP and having a view of the data owner's data upon a successful verification by the CSP. We have done our experiment in Java network programming by creating an emulated cloud computing framework under the VMware ESXi 4.1 hyper visor based platform. Using the framework, we have evaluated our algorithmic protocol for Trust Ticket. We have also compared our work with prior work. Overall performance of our work is better. We argue that our proposed algorithmic protocol for Trust Ticket deployment establishes a data owner's trust. This trust is established through a data owner's control over data and a registered user, because a registered user is linked with a CSP by a data owner through Trust Ticket.

Stream management within the CloudMiner

Nowadays cloud computing has become a major trend that enterprises and research organizations are pursuing with increasing zest. A potentially important application area for clouds is data analytics. In our previous publication, we introduced a novel cloud infrastructure, the CloudMiner, which facilitates data mining on massive scientific data. By providing a cloud platform which hosts data mining cloud services following the Software as a Service (SaaS) paradigm, CloudMiner offers the capability for realizing cloud-based data mining tasks upon traditional distributed databases and other dataset types. However, little attention has been paid to the issue of data stream management on the cloud so far. We have noticed the fact that some features of the cloud meet very well the requirements of data stream management. Consequently, we developed an innovative software framework, called the StreamMiner, which is introduced in this paper. It serves as an extension to the CloudMiner for facilitating, in particular, real-world data stream management and analysis using cloud services. In addition, we also introduce our tentative implementation of the framework. Finally, we present and discuss the first experimental performance results achieved with the first StreamMiner prototype.

Toward exposing and accessing HPC applications in a SaaS cloud

The cost and time of deploying HPC applications on clouds is a problem. Instead of conducting their research discipline specialists are forced to carry out activities for application deployment, publication and ease of access. In response, a new approach for HPC application deployment and access in clouds is proposed. The major innovations are a new approach to deploying and executing HPC applications on IaaS and PaaS clouds, and exposing HPC applications as services. Through three case studies this paper demonstrates the feasibility and effectiveness of the proposed approach that could lead to the building of a SaaS library of discipline-oriented services evocable through user friendly, discipline specific interfaces. The new approach will reduce the time and money needed to deploy and expose discipline HPC applications.

Detecting and mitigating HX-DoS attacks against cloud web services

Cyber-Physical Systems allow for the interaction of the cyber world and physical worlds using as a central service called Cloud Web Services. Cloud Web Services can sit well within three models of Cyber- Physical Systems, Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a- Service (IaaS). With any Cyber-Physical system use Cloud Web Services it inherits a security problem, the HX-DoS attack. HX-DoS attack is a combination of HTTP and XML messages that are intentionally sent to flood and destroy the communication channel of the cloud service provider. The relevance of this research is that TCP/IP flood attacks are a common problem and a lot of research to mitigate them has previously been discussed. But HTTP denial of service and XML denial of service problem has only been addressed in a few papers. In this paper, we get closer to closing this gap on this problem with our new defence system called Pre- Decision, Advance Decision, Learning System (ENDER). In our previous experiments using our Cloud Protector, we were successful at detecting and mitigate 91% with a 9% false positive of HX-DoS attack traffic. In this paper, ENDER was able to improve upon this result by being trained and tested on the same data, but with a greater result of 99% detection and 1% false positive.

A hierarchical cloud pricing system

Cloud computing is experiencing phenomenal growth and there are now many vendors offering their cloud services. In cloud computing, cloud providers cooperate together to offer their computing resource as a utility and software as a service to customers. The demands and the price of cloud service should be negotiated between providers and users based on the Service Level Agreement (SLA). In order to help cloud providers achieving an agreeable price for their services and maximizing the benefits of both cloud providers and clients, this paper proposes a cloud pricing system consisting of hierarchical system, M/M/c queuing model and pricing model. Simulation results verify the efficiency of our proposed system.

Trust enhanced security in SaaS cloud computing

Trust problem in Software as a Service Cloud Computing is a broad range of a Data Owner’s concerns about the data in the Cloud. The Data Owner’s concerns about the data arise from the way the data is handled in locations and machines that are unknown to the Data Owner.

A survey of approaches and frameworks to carry out genomic data analysis on the cloud

High Performance Computing (HPC) clouds have started to change the way how research in science, in particular medicine and genomics (bioinformatics) is being carried out. Researchers who have taken advantage of this technology can process larger amounts of data and speed up scientific discovery. However, most HPC clouds are provided at an Infrastructure as a Service (IaaS) level, users are presented with a set of virtual servers which need to be put together to form HPC environments via time consuming resource management and software configuration tasks, which make them practically unusable by discipline, non-computing specialists. In response, there is a new trend to expose cloud applications as services to simplify access and execution on clouds. This paper firstly examines commonly used cloud-based genomic analysis services (Tuxedo Suite, Galaxy and Cloud Bio Linux). As a follow up, we propose two new solutions (HPCaaS and Uncinus), which aim to automate aspects of the service development and deployment process. By comparing and contrasting these five solutions, we identify key mechanisms of service creation, execution and access that are required to support genomic research on the SaaS cloud, in particular by discipline specialists. © 2014 IEEE.