Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

Advances in technology coupled with increasing labour costs have caused service firms to explore self-service delivery options. Although some studies have focused on self-service and use of technology in service delivery, few have explored the role of service quality in consumer evaluation of technology-based self-service options. By integrating and extending the self-service quality framework the service evaluation model and the Technology Acceptance Model the authors address this emerging issue by empirically testing a comprehensive model that captures the antecedents and consequences of perceived service quality to predict continued customer interaction in the technology-based self-service context of Internet banking. Important service evaluation constructs like perceived risk, perceived value and perceived satisfaction are modelled in this framework. The results show that perceived control has the strongest influence on service quality evaluations. Perceived speed of delivery, reliability and enjoyment also have a significant impact on service quality perceptions. The study also found that even though perceived service quality, perceived risk and satisfaction are important predictors of continued interaction, perceived customer value plays a pivotal role in influencing continued interaction.

Measuring the Diversity and the Integration of Film Production in Mercosur: A Social Network Analysis

Based on an original and comprehensive database of all feature fiction films produced in Mercosur between 2004 and 2012, the paper analyses whether the Mercosur film industry has evolved towards an integrated and culturally more diverse market. It provides a summary of policy opportunities in terms of integration and diversity, emphasizing the limiter role played by regional policies. It then shows that although the Mercosur film industry remains rather disintegrated, it tends to become more integrated and culturally more diverse. From a methodological point of view, the combination of Social Network Analysis and the Stirling Model opens up interesting research tracks to analyse creative industries in terms of their market integration and their cultural diversity.

Catálogo alfabético de la Biblioteca Nacional de El Salvador por orden de materias : 1897

El presente catálogo da a conocer todo el material bibliográfico existente de la Biblioteca Nacional en el año de 1897 en los idiomas: francés, inglés, italiano y latino, ordenado alfabéticamente por materia.

Der judische Krieg : unter den Kaiser Trajan und Hadrian.

Mode of access: Internet.

The History of Rome in Painting

There are many paths to reach Rome, immense field open to the eye through the centuries and days, where the presence of the story is haunting. All the artists came to Rome: Italians of various Italian and also French, Dutch, Flemish, Spanish, English and Americans. These painters whose works tell its long history for having lived in the glare of light forever are the Roman pantheon of arts: what are all the anonymous authors of the frescoes of ancient Rome and medieval, but Fabriano, Cimabue , Giotto, Botticelli, Raphael, Giulio Romano, Michelangelo, Caravaggio, Guido Reni, Guercino, Titian, Vasari, Velasquez, Le Nain, Poussin, Zuccari, Van Wittel, Eckersberg, Giraudet, David, Panini, Hubert Robert, Reynolds, Fuseli, Ingres, Sargent, Caffi, Vernet, Turner, Corot, Caffi, De Chirico, etc..

La Bibliothèque du Collège pontifical canadien à Rome (1888-1974) : une bibliothèque québécoise outre-mer

Ce mémoire cherche à dresser l’historique de la bibliothèque du Collège pontifical canadien de 1888 à 1974, soit au moment où le Collège occupait le bâtiment sis au 117 rue des Quatre-Fontaines à Rome. Par cette recherche, nous tenterons de déterminer si cette bibliothèque, de par son origine, son intégration dans le monde catholique, son administration, son fonctionnement, sa fréquentation, et la nature de sa collection, peut être considérée comme une bibliothèque québécoise d’outre-mer, c’est-à-dire une bibliothèque faisant partie intégrante du réseau des bibliothèques canadiennes-françaises de l’époque. De plus, nous verrons dans quelle mesure cette bibliothèque a été l’objet de relations franco-québécoises à l’étranger.

Rome 1960: making sporting history

The Rome Olympics of August-September 1960.

Whitener Family History - Accession 706 - M108 (138)

The Whitener Family History consists of a history written by Robert Campbell Whitener, Sr. in 1987 titled "Gold Mining Son of a Gold Miner" David William Whitener: His Ancestors and Descendants 1717-1987.

Amino acids from ODP Holes 117-722B and 177-724C

Sedimentary d15N records are valuable archives of ocean history but they are often modified during early diagenesis. Here we quantify the effect of early diagenetic enrichment on sedimentary N-isotope composition in order to obtain the pristine signal of reactive N assimilated in the euphotic zone. This is possible by using paired data of d15N and amino acid composition of sediment samples, which can be applied to estimate the degree of organic matter degradation. We determined d15N and amino acid composition in coeval sediments from Ocean Drilling Program (ODP) Hole 772 B in the central Arabian Sea and from Hole 724 C situated on the Oman Margin in the western Arabian Sea coastal upwelling area. The records span the last 130 kyr and include two glacial-interglacial cycles. These new data are used in conjunction with data available for surface sediments that cover a wide range of organic matter degradation states, and with other cores from the northern and eastern Arabian Sea to explore spatial variations in the isotopic signal. In order to reconstruct pristine N values we apply the relationship between organic matter degradation and 15N enrichment in surface sediments to correct the core records for early diagenetic enrichment. Reconstructed d15N values suggest a significant role of N2-fixation during glacial stages. An evaluation of two preservation indices based on amino acid composition (Reactivity Index, RI; Jennerjahn and Ittekkot, 1997; and the Degradation Index, DI; Dauwe et al., 1999) in both recent sediments and core samples suggests that the RI is more suitable than the DI in correcting Arabian Sea d15N records for early diagenetic enrichment.

The Roman history : from the building of Rome to the ruin of the commonwealth.

Mode of access: Internet.